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Digital Transformation Officer

Tunbridge Wells Borough Council

Tunbridge Wells Borough Council logo

Town Hall (Hybrid)

Permanent, Full time

£37,259

37 hours

Are you passionate about driving digital transformation and improving public services? Tunbridge Wells Borough Council is on the lookout for a dynamic and experienced Digital Transformation Officer to join our innovative Digital Services Team. This is your chance to make a real impact by collaborating with various teams to analyse and redesign business processes, leveraging digital solutions to enhance efficiency, reduce costs, and improve customer service.

Key responsibilities

  • Collaborate and Analyse: Work with teams to document and analyse existing processes from customer interaction to back-office operations.
  • Redesign with User-Centricity: Redesign processes with a focus on user-centricity, leveraging digital solutions to streamline operations and eliminate inefficiencies.
  • Project Management: Manage transformation projects and improvement reviews, ensuring projects are delivered with an Agile approach.
  • Data-Driven Insights: Collect and analyse data to identify patterns and trends, and predict and measure the savings, efficiencies, and service improvements from transformation projects.
  • Stakeholder Engagement: Build and maintain good working relationships with operational staff, managers, and external partners.
  • Reporting and Documentation: Prepare reports based on research, analysis, and the cost and benefits of new digital processes.
  • Compliance and Accessibility: Ensure redesigned services comply with legislative and legal requirements and consider accessibility standards and assistive technology.
Why join us

This is a fantastic opportunity to join a dynamic and forward-thinking organisation that values its staff and invests in their development. You will be part of a friendly and supportive team that works collaboratively to achieve shared goals.

We offer a range of additional perks and rewards, including:

  • 26 days annual leave (increasing to 29 days after 5 years of continuous Local Government service) plus an additional three days in December and bank holidays.
  • Access to Health Assured's EAP to help balance everyday life with work and home requirements.
  • Membership of the Local Government (CARE – Career Average Revalued Earnings) Pension Scheme.
  • A hybrid working model with opportunities to work from home and in an office environment, and a flexible working policy subject to business needs.
  • Invaluable training opportunities for continuing professional development.

If you are excited about this position and meet the essential criteria, we would love to hear from you!

How to Apply:

To find out more, take a look at the Job Description and Person Specification below. For an informal discussion about this post, you can contact David Bonninga, Digital Services Team Manager, on 01892 554238 or david.bonninga@tunbridgewells.gov.uk.

Stay up to date with our latest vacancies and what it’s like to work here by following us on Twitter @TWBC_Jobs and LinkedIn @TWellsCouncil.

 

Closing date: Wed 04/06/2025 at 23:59
Job reference: DSC/25/312867
Vacancy downloads:

Job_Description_Digital_Transformation_Officer.pdf

Person-Spec_Digital_Transformation_Officer.pdf

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