Head of Delivery, Compliance, Repairs, Planned Investment, and Adaptations

Job Description

The London Borough of Harrow is seeking a Head of Delivery for Compliance, Repairs, Planned Investment, and Adaptations. This leadership role involves the strategic management of Harrow’s housing asset portfolio, ensuring that all properties are maintained and enhanced in accordance with current policies. The successful candidate will be responsible for delivering high-quality services to Council tenants and leaseholders, encompassing responsive repairs, planned maintenance, and a comprehensive capital programme. Additionally, the role includes overseeing the implementation of aids and adaptations, ensuring full compliance with Health and Safety regulations, and managing all related budgets effectively.

The successful candidate will have:

• Experience of managing and delivering major works, cyclical and responsive repair and stock improvement programmes in residential housing.
• A track record of establishing and maintaining a strong performance culture including effective performance measures, the evaluation service quality and improving service delivery which meets the needs and expectations of customers.
• Strong track record of strategic management of contractors to deliver maintenance and capital works investment driving quality, value for money and resident satisfaction.
• A strong and highly motivated manager with energy and credibility who commands the confidence of Members, senior managers, colleagues, partners and stakeholders.
• Strategic thinker, able to develop strategy and initiate and evaluate changes in policy and procedures.
• Ability to understand the view of service users and to reflect this in IT service design and provision of repairs and maintenance, ensuring that Harrow Residents seamlessly experience the end-to-end processes involving Access Harrow, Client Teams and Contractors.
• Able to act both corporately and collaboratively.
• Strong personal commitment to resident engagement and satisfaction and to attend meetings in both evenings and occasionally weekends.
• A strong commitment to probity, honesty and openness, treating people consistently, fairly and with respect.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.
Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.
Harrow redeployees will be given priority consideration.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn