32 Democratic Services Jobs in England

Job summary

As an Investigation Support Officer within the Independent Complaints and Grievance Scheme (ICGS), you’ll play a vital role in supporting independent investigations into allegations of bullying, harassment and sexual misconduct across the parliamentary community. Working alongside externally appointed investigators, you’ll help gather, analyse and present evidence, ensuring investigations are conducted thoroughly, sensitively and in line with established policies, procedures and data protection requirements.

Job description

This is a varied and high-profile role where you’ll manage multiple investigations simultaneously, engaging with a wide range of stakeholders across both Houses of Parliament and associated bodies. You’ll apply your investigative expertise to support evidence-led decision making, identify further lines of enquiry, and contribute to the continuous improvement of the Scheme through project work, guidance development and the promotion of best practice.

Key Responsibilities

• Plan, conduct and support complex investigative interviews, prepare interview plans, review transcripts and ensure interview records are accurate and agreed.
• Gather, collate and analyse evidence including emails, text messages, CCTV footage and witness accounts, identifying relevant information and potential further lines of enquiry.
• Prepare high-quality investigation materials, evidence bundles and reports, ensuring compliance with GDPR, confidentiality requirements and evidential standards.
• Build effective relationships with a diverse range of stakeholders, providing a professional, compassionate and impartial service throughout sensitive investigations.
• Support the continuous improvement of the ICGS by contributing specialist investigative expertise, supporting projects, maintaining accurate case records and helping develop guidance and best practice.

This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office.

Find out more about working at the House of Commons.

Person specification

• Case Management - Significant experience managing complex and sensitive investigations, with strong knowledge of investigative best practice, evidence assessment and applying policies and procedures to support sound decision making.
• Attention to Detail - Strong analytical skills with the ability to review complex information, identify key issues, maintain high-quality standards and develop practical solutions.
• Stakeholder Management - Proven ability to build trusted relationships and influence a diverse range of stakeholders, including senior leaders and high-profile individuals.
• Communication Skills - Excellent written and verbal communication skills, with the ability to explain complex issues clearly, provide constructive feedback and adapt communication style to different audiences.
• Teamwork - A collaborative and proactive approach, with the ability to work effectively across teams, seek input from others and contribute positively to shared objectives.

Benefits

Alongside your salary of £45,359, House of Commons contributes £13,140 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

CV and Criterion Responses – Please submit your CV and provide a response to each of criteria 1-5 detailed in the Person Specification within the Job Description. Each response should not exceed 500 words.

Please make sure you download a copy of the job description.

More information on the application process can be found here: Application process - UK Parliament

Additional Information

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : Recruitment@parliament.uk

Recruitment team

• Email : Recruitment@parliament.uk

Attachments

Investigations Support Officer Job Description Opens in new window (pdf, 433kB)