Neighbourhood Team Leader

About Us:

At Tower Hamlets Council, we are committed to fostering a thriving community where every resident feels valued and supported. Our dedicated housing management team plays a vital role in delivering top-tier service to our residents, ensuring their needs are met with excellence and efficiency.

Position Overview:

We are seeking an experienced Housing Management Team Leader to join our dynamic team. In this pivotal role, you will lead a talented team of up to six of our dedicated staff members, driving high performance and fostering a culture of excellence. Your leadership will be instrumental in ensuring the delivery of outstanding housing management services that consistently exceed resident expectations.

Key Responsibilities:

• Lead and direct line managment of a team of up to 6 housing professionals, providing coaching, support, and performance management to elevate service delivery.
• Establish and maintain high performance standards to ensure an exceptional resident experience.
• Collaborate with other key departments, including voids and asset management, to ensure a seamless and integrated approach to service delivery.
• Implement best practices and innovative solutions to improve response times and overall service quality.
• Monitor and report on team performance, while proactively identifying areas for improvement.

What You’ll Bring:

• Proven experience in social housing management with a strong track record of managing staff to deliver high performance.
• Exceptional leadership skills, with the ability to inspire and motivate your team to excel.
• Excellent communication and interpersonal skills, with a talent for building relationships across departments to ensure cohesive service delivery.
• A proactive and strategic mindset, focused on delivering solutions that enhance the resident experience.
• A commitment to continuous improvement and a passion for community welfare.

Why Join Us?

• Impactful Work: Your contributions will directly affect the lives of residents in Tower Hamlets, making a difference every day.
• Supportive Culture: Work in an environment that values growth, teamwork, and innovation.
• Career Development: We offer opportunities for professional growth and development to further your career in housing management.
• Competitive Benefits: Enjoy a competitive salary and benefits package, including training and development opportunities, flexible working arrangements, and more.

Ready to Take the Next Step?

If you are passionate about leading a high-performing housing management team and delivering exceptional service, we want to hear from you! Please apply using the link above.