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UK Health Security Agency

Training and Content Officer

HM Revenue and Customs

Knowledge Management Adviser

<p></p><p>We’re looking for someone who’s passionate about helping people learn and supporting a strong, skilled workforce across Birmingham Children’s Trust. If you enjoy designing training, working with different teams, and seeing the real impact of your work, this could be a great next step for you.</p><p>As our Learning And Development Officer, you’ll help plan, develop, and deliver learning activities for staff across the Trust. You’ll work closely with colleagues to understand what people need, create or adapt training materials, and support programmes that help our workforce grow and develop.</p><p>You’ll also be involved in project work, organising meetings, contributing to workforce development plans, and building strong working relationships across services.</p><p><strong>What You’ll Be Doing</strong></p><ul> <li>Delivering learning and development sessions to a range of staff groups</li> <li>Designing and updating training materials and resources</li> <li>Supporting leadership and management development activities</li> <li>Helping to assess programmes against national standards</li> <li> Managing your own workload and contributing to wider team projects</li> <li>Using data, feedback, and information to shape training and identify improvements</li> <li>Working with teams across the Trust to support workforce development priorities </li></ul><p><strong>We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. </strong>This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.</p><p>This is a hybrid role based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.</p><p><strong>About you:</strong></p><p>We are looking for someone who has:</p><ul> <li> Experience in delivering or coordinating learning and development for adults</li> <li>A good understanding of how adults learn and what makes training effective</li> <li>Strong presenting and communication skills</li> <li>The ability to plan and manage a varied workload</li> <li>Confidence working with different teams and building professional relationships</li> <li>Good IT skills and the ability to prepare reports or presentations</li> <li> A proactive, solution-focused approach</li> <li>Willingness to travel around the city and occasionally work outside normal hours</li> <li>Commitment to safeguarding, equality, and inclusive practice</li></ul><p>A background in learning and development, assessing, management, social care, teaching, or a related professional area would all be relevant. If you don’t already have an Learning And Development qualification, you’ll need to be willing to work towards one.</p><p><strong>Onboarding Process: </strong>Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.</p><p><strong>Our Benefits:</strong></p><ul> <li>A generous <strong>annual leave package of 30 days annual leave</strong>, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.</li> <li><strong>Free on-site parking</strong> at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!</li> <li>Full access to our amazing <strong>internal employee benefits</strong> scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health &amp; Fitness and Personal Wellbeing support and much more!</li> <li><strong>Flexible </strong>and<strong> hybrid</strong> working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.</li> <li><strong>Pension Scheme</strong> - You will receive a generous local government career average pension scheme in line with the local government pension scheme.</li> <li>Opportunities to develop your skills and pursue further CP.</li> <li>and so much more!</li></ul> <p><strong>Benefits</strong></p><p><strong>Help us to change children and young people’s lives</strong><strong>!</strong></p><p>At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.</p><p><strong>Why Join Us?</strong></p><ul> <li><strong>Impactful Work</strong> - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.</li> <li><strong>Supportive Environment</strong> - enjoy a supportive and collaborative work culture where your contributions are valued.</li> <li><strong>Career Development</strong> - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.</li> <li><strong>Generous Benefits</strong> - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.</li></ul><p><strong>Our Values</strong></p><p>We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.</p><p>We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.</p><p>We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.</p><p>Join us and together, we can create a brighter future for all.</p><p><strong>Safeguarding</strong></p><p>At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people. </p><p>Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.</p><p>The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people. </p><p>We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.</p>Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.





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Birmingham Children's Trust

Learning and Development Officer - Part Time

Learning and Talent Development Officer

TCCA Head of Curriculum Development

<h4>Job summary</h4><p>Are you a qualified engineer or Armed forces veteran, desirably with experience within the last 15 years who can use your extensive knowledge and skills delivering Aeronautical Engineering training (Weapons Bias) to the next and future generations of RAF (Royal Air Force) Engineers, encouraging them to be the absolute best they can? Do you have the desire and ability to learn new skills within your trade discipline? Would you relish the prospect of working alongside military, civilian and commercial partners for the benefit of Defence? Do you want to be part of a team who are encouraged to develop new insights and be innovative in the way we deliver our business? Then you are just the person we are looking for.</p><p>This position is advertised at 37 hours per week</p><h4>Job description</h4><p>No2 School of Technical Training; a part of the Defence School of Aeronautical Engineering (DSAE) located at RAF Cosford provides initial trade training to new recruits as well as advanced career training to existing RAF aeronautical engineers. It also delivers the same aeronautical engineering training to international students under government contract where RAF Cosford has achieved an extremely high success rate leading to increased demand for our perfection in training delivery. RAF Cosford remains a site of growth and expansion with numerous projects and partnership developments being explored and undertaken.</p><p>The ideal candidate should be an excellent communicator with the ability to effectively describe complex systems and equipment to different audiences with multiple learning styles. The working environment is a mixture of Classroom and Practical based training delivery, which takes place within the delivery areas, using classrooms, workshops. This is re-enforced with ground training aids such as Tornado aircraft and modern weapons systems, utilising advanced learning methods to prepare the highest calibre of Military student possible for a future military career in the RAF.</p><p>Please be aware successful candidates for the SIO positions are required obtain Disclosure &amp; Barring Service (formally Criminal Records Bureau) clearance</p><h4>Person specification</h4><p>The successful candidate will be responsible to the Weapons and Survival Equipment Training Flight (WSTF) Training Manager for: -</p><ul><li>Delivery of technical training (theory and practical Weapons Bias) to City &amp; Guilds Apprenticeship Level 3 standards.</li><li>Preparing student reports on performance (academic and behavioural).</li><li>Preparing and conducting practical assessments, including marking and recording.</li><li>Developing and controlling training documents and delivery media.</li><li>Proposing improvements to training design and content.</li><li>General course administration.</li><li>Additional support duties crucial for the safe conduct of training and welfare of students.</li></ul><p>The post holder will be encouraged to diversify across other trade related topic specialisms after suitable training to improve flexibility and increase capability building business resilience.</p><h4>Qualifications</h4>NVQ Lvl 3 in aircraft engineering or equivalent<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Developing Self and Others</li><li>Communicating and Influencing</li><li>Working Together</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>SI-2. Delivery of Specialist Instruction</li></ul><h4>Benefits</h4>Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service</li><li>In addition to 8 public holidays per year, MOD civil servants also receive a privilege day for HM The King’s Birthday</li><li>The availability of special paid/unpaid leave up to a limit of 20% of working time in a rolling 12-moth period, normally at your manager's discretion.</li><li>Maternity, paternity and adoption leave</li><li>Access to RAF Cosford sport and leisure facilities, subject to completion of the local registration/induction process and payment of an annual fee</li><li>Excellent / easily-accessible road and rail links</li><li>Free on-site car parking</li><li>On-site shop/café facilities</li><li>Privileged access to the RAF Cosford Airshow</li></ul><p><strong>Please Note:</strong></p><p>Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. </p><ul><li>The post does not offer relocation expenses. </li><li>External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.</li><li>Expenses incurred for travel to interviews will not be reimbursed. </li><li>Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. </li></ul><p>Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a>. </p><p>The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. </p><p>MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The <a href="https://www.gov.uk/government/publications/ministry-of-defence-privacy-notice/mod-privacy-notice" target="_blank">MOD Privacy Policy Notice</a> sets out how we will use your personal data and your rights. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.Therefore, selection will be through an assessment which will include a formal behaviour interview, the delivery of a short (10 minutes) presentation by the candidate on a subject relevant to the post.</p><p>At sift, you will be assessed against the following:</p><ul><li>Candidates will be required to provide CV details to include: job history; qualification details and previous skills and experience.</li><li>Candidates will be required to complete a Statement of Suitability of no more than 500 words. Please provide experience relevant to the role.</li><li>Leadership</li><li>Developing Self And Others</li><li>Communicating And Influencing</li><li>Working Together</li><li>Changing And Improving</li></ul><p>When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.</p><p><strong>If there is a high number of applications we may only sift on the CV and Personal Statement.</strong></p><p>At interview, you will be assessed against the following:</p><ul><li>Leadership</li><li>Developing Self And Others</li><li>Communicating And Influencing</li><li>Working Together</li><li>Changing And Improving</li><li>Technical - 10 minute Presentation on the following - SI-2. Delivery of Specialist Instruction</li></ul><p><strong>Further information:</strong></p><p>The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: <a href="mailto:DBSCivPers-Resourcingteam3@mod.gov.uk" target="_blank">DBSCivPers-Resourcingteam3@mod.gov.uk</a> .</p><p>As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.</p><p>Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.</p><p>The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.</p><p>The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Mr Kevin Bryan</li><li>Email : <a href="mailto:Kevin.bryan104@mod.gov.uk" target="_blank">Kevin.bryan104@mod.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:DBSCivPers-Resourcingteam3@mod.gov.uk" target="_blank">DBSCivPers-Resourcingteam3@mod.gov.uk</a></li></ul><h4>Further information</h4>Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a>.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5OTcmdmVyaWZ5PTM5Njg3ZWZkODg3NTQ3ODQzZjQ4N2E1Y2JiOTY5ZDU2JnJlcXNpZz0xNzY2NDY1MzM4LTE1Y2VmZDVkZTM5YTNjYzhkN2IxZTkzZTRhZmNlMWU1NDRkOTg3ZTU=" target="_blank">20230201 - Air Command's Applicant Guide Opens in new window</a> (pdf, 499kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5OTgmdmVyaWZ5PWM4NDVkYjZhZWQwNGFjN2QzNGNiMmYxODMxMzYyNzkzJnJlcXNpZz0xNzY2NDY1MzM4LTE1Y2VmZDVkZTM5YTNjYzhkN2IxZTkzZTRhZmNlMWU1NDRkOTg3ZTU=" target="_blank">Specialist Instructional Officer - Management Practices Document (MPD) Opens in new window</a> (pdf, 329kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU5OTkmdmVyaWZ5PTE5YjdhMjkzMjllMTY0NjIyYTFiNWNlMWE5NWViYjZmJnJlcXNpZz0xNzY2NDY1MzM4LTE1Y2VmZDVkZTM5YTNjYzhkN2IxZTkzZTRhZmNlMWU1NDRkOTg3ZTU=" target="_blank">Candidate Information Pack Opens in new window</a> (docx, 31kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzYwMDAmdmVyaWZ5PTJmZjY1Yzk2YzU5ZDZjMzBmOGNkMGNlOWI3ZDAzMjJkJnJlcXNpZz0xNzY2NDY1MzM4LTE1Y2VmZDVkZTM5YTNjYzhkN2IxZTkzZTRhZmNlMWU1NDRkOTg3ZTU=" target="_blank">Defence Civil Servant Offer Opens in new window</a> (pdf, 1562kB)

Ministry of Defence

Specialist Instructional Officer (SIO) Weapons

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Development Coaches play a critical role in the learning and training of our new starters. This role will enable you to demonstrate and develop your coaching and leadership skills. You will be responsible for helping new starters deliver excellent administrative support and customer service to service users, mediators, judiciary, and management.</p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. </p><p>Spread nationally over several sites, our Courts and Tribunal Service Centres CTSCs deliver services through several jurisdictions known as ‘service lines’. These include Social Service &amp; Child Support, Family Public Law, Probate, Crime, Immigration &amp; Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.</p><p>We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. </p><p><strong>Your role</strong></p><p>This role will be responsible for the ongoing onboarding training that new members of staff receive, or that staff need when moving to new duties, ensuring they develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users. The role will focus on the short to medium term needs of the learners.</p><p><strong>Your skills and experience</strong></p><ul><li>Provide Leadership to the learners, visibly demonstrating and embedding the culture and ways of working for National Services in delivering service excellence across all jurisdictions.</li><li>Business-specific knowledge and experience to be able to coach and advise learners on improvement in specific business areas.</li><li>CIPD or internal qualification in coaching and training practice (desirable).</li><li>People and communication skills to be able to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat (etc.)</li><li>Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure best learning environment.</li><li>Knowledge of learning resources and solutions to recommend to learners.</li><li>Coaching skills to be able to help learners understand and take responsibility for their own development, to support them in doing so and to provide guidance where necessary.</li><li>Knowledge of HMCTS and National Services service standards to be able to measure learner’s performance against these and provide support to improve where needed.</li><li>Flexibility and adaptability in working to tailor coaching style to learners needs while still meeting business requirements.</li><li>Resilience and authority to be able to manage learners effectively, sometimes in challenging situations.</li></ul><p><strong>For a full job description, please read supporting document 1 included below before applying.</strong></p><p><strong>Ways of working</strong></p><p>The office is open Monday to Friday from 9am to 5pm.</p><p>Standard full time working hours are 37 hours per week. There is an expectation that you can also be flexible with your working hours to accommodate the needs of the business.</p><p>To ensure our services are consistent and operated effectively, successful candidates will be required to work full-time.</p><p>The role is mainly office-based, however non-contractual hybrid working can be considered. Any hybrid working arrangements will be determined by the business and are relative to particular service lines and to when the delivery of office-based training is required. Hybrid working will also only be available when it has been established that delivering the service from home can be done effectively.We cannot facilitate requests for a particular work from home/working in the office schedule. </p><p><strong>Occasional travel to other courts</strong></p><p>For this post, occasional travel to other National Services sites may be required.</p><p><strong>Skilled Worker Visa</strong></p><p>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Working Together</li><li>Developing Self and Others</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13570?entityId=13570" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13570?entityId=13570</a>

HM Courts and Tribunals Service

People Development Coach - Birmingham (Ref: 13579)

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