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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5022/Final_Service_Charge_Officer_JD_2024.docx__1_.pdf" target="_blank">Final_Service_Charge_Officer_JD_2024.docx__1_</a></li>
</ul>

Please apply online via the link provided.















Job Title:&nbsp;Service Charge Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:&nbsp;London
Country:&nbsp;United Kingdom
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02742
Service:&nbsp;Homeownership
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Salary:&nbsp;per Min Max In
Agreement Type:&nbsp;Fixed Term / Secondment
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO1
SCP Range:&nbsp;£40,404 - £41,637
12 Months Fixed Term / Secondment Opportunity
Join our team as a Service Charge Officer!
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
Are you ready to make a significant impact in your community? Hackney Council is seeking a detail-oriented and proactive Service Charge Officer to join our dedicated Service Charge Team. In this role, you will be responsible for calculating service charges, reserve funds, shared ownership rent, and ground rent, while ensuring that our residents receive top-notch customer service.
Your primary responsibilities will include collaborating with colleagues to produce accurate estimated and actual invoices, maintaining the service charge database, and ensuring compliance with relevant legislation. You will be instrumental in collating financial records for property service charges and managing accountancy functions related to billing and recharging. Additionally, you will issue Section 20B notices and provide supporting information for leaseholder inquiries, disputes, and legal challenges.
We are looking for candidates with extensive knowledge of leasehold management and financial processes, including preparation of annual property accounts and an understanding of S20 consultation processes. Strong analytical skills, attention to detail, and proficiency in Microsoft Excel and Google Suite are essential. Your ability to communicate effectively with a wide range of stakeholders will be key to your success in this role.
As part of our team, you will contribute to the continuous improvement of our Homeownership Services, prepare performance reports, and assist with budget monitoring. You will also have the opportunity to engage with residents and stakeholders through meetings and inspections, ensuring that we maintain high standards of service.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;20 January&nbsp;2026 (22:59)
Interview and assessment date:&nbsp;W/C 02 February&nbsp;2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>




&nbsp;

London Borough of Hackney

Service Charge Officer

<ul></ul>





<h1>Summary</h1>Finance Analytics ManagerJob introductionAre you passionate about turning financial data into meaningful insight that drives better decisions?At Notting Hill Genesis, our Finance Analytics Manager plays a vital role in shaping how we use data to improve performance, strengthen financial management, and ultimately deliver better outcomes for our residents. This is a fantastic opportunity for a qualified finance professional with strong analytics expertise to lead innovation, influence decision-making, and help embed a data-driven culture across Finance.What you'll doAs the Finance Analytics Manager, you will lead the delivery of high-quality finance data products and analytics that support operational and strategic decision-making across the organisation. Reporting into Finance leadership, you'll work closely with colleagues across Data, Analytics and Digital to enhance our financial reporting, insight, and data capability.You'll ensure that financial data is accessible, insightful, and actionable, supporting Finance teams and wider stakeholders to understand performance, identify risks and opportunities, and continuously improve outcomes.As a manager within Finance, you'll also play a key role in championing data literacy, agile delivery, and customer-focused thinking, helping Finance maximise the value of analytics in everything we do.How you'll do it<ul><li>Manage the delivery of finance-related data products, ensuring high quality, excellent user experience, and measurable business impact.</li><li>Develop insightful financial analytics and reporting using tools such as Dynamics 365 F&amp;O and Power BI.</li><li>Work collaboratively with Data, Analytics and Digital teams to deliver advanced analytics capabilities aligned to the organisation's analytics strategy.</li><li>Implement analytics products using agile methodologies, ensuring solutions meet user needs and deliver value quickly.</li><li>Analyse financial and performance data to identify trends, risks, and issues, proposing practical and effective solutions.</li><li>Support Finance and operational teams with high-quality data insight that informs planning, forecasting, and performance management.</li><li>Lead on enhancing data literacy within Finance, aligned with NHG's enterprise-wide approach to analytics and insight.</li><li>Promote continuous improvement, innovation, and customer focus within all analytics activity.</li></ul>Responsibilities<ul><li>Lead and manage finance analytics activity, ensuring consistent, accurate, and insightful reporting and data products.</li><li>Provide expert analytical insight to support financial management, operational performance, and strategic planning.</li><li>Manage, develop, appraise, and performance-manage staff to ensure high levels of motivation and performance.</li><li>Ensure data quality, integrity, and ethical use of financial information at all times.</li><li>Act as a trusted partner to Finance colleagues and wider stakeholders, translating complex data into clear, compelling insights.</li><li>Embed best practice in analytics, reporting, and data storytelling across the Finance function.</li></ul>The ideal candidateWe believe great service starts with great people, and we are looking for someone who is curious, collaborative, and driven to make a difference through data.Essential:<ul><li>CCAB-recognised accounting qualification (ACA, ACCA, CIPFA, or equivalent) with evidence of ongoing CPD.</li><li>Strong proficiency in Power BI and other analytics or data tools, with a good understanding of data architecture.</li><li>Proven experience leading data analytics initiatives and influencing decisions through clear, compelling data storytelling.</li><li>In-depth knowledge of data and analytics, with the ability to optimise performance and deliver tangible value.</li><li>Experience applying analytics solutions to support financial management and strategic planning.</li><li>Strong communication and influencing skills, with the ability to explain technical concepts to non-technical audiences.</li><li>Demonstrable experience of managing and developing people, creating a motivated and high-performing team.</li><li>A strong commitment to ethical principles, including integrity, objectivity, confidentiality, and professional behaviour.</li></ul>Behaviours for successYou will live our values and bring them to life through your work. This role is at manager level, and you'll be expected to demonstrate the following behaviours:<ul><li>Compassionate - putting people and residents at the heart of decisions.</li><li>Progressive - embracing innovation, learning, and continuous improvement.</li><li>Dependable - delivering high-quality, reliable analytics and insight.</li><li>Inclusive - working collaboratively and valuing diverse perspectives.</li><li>Empowered - enabling others to use data confidently and effectively.</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow and develop within Notting Hill Genesis. We offer a supportive environment and a wide range of benefits, including:<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)</li><li>Generous pension scheme</li><li>Enhanced maternity, paternity, and adoption pay (qualifying period may apply)</li><li>Employee assistance programme - free confidential advice and counselling</li><li>Health cash plan</li><li>Staff discounts across hundreds of retailers, gyms, restaurants, and entertainment venues</li><li>Interest-free loans (season ticket, tenancy deposit, and training loans)</li><li>Cycle to work scheme</li><li>Life assurance - 4x annual salary</li></ul>All about usNotting Hill Genesis (NHG) is one of London's leading housing associations, providing affordable homes for Londoners. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our development pipeline, supported by around 1,500 colleagues.For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> We are committed to equality, diversity, and inclusion and welcome applications from everyone. We are proud to be a Stonewall Diversity Champion and a Disability Confident Employer.Selection ProcessStep 1: If you are interested, please send your application now! Closing date is 4th January 2026.  Step 2: Successful candidates will be asked to do an assessment  Step 3: Successful candidates will be invited to interview   Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Finance Analytics Manager

<ul></ul>





<h1>Summary</h1>Senior Budgeting and Reporting ManagerWhat you'll doAs our Senior Budgeting and Reporting Manager, you will play a central role in delivering high-quality financial planning, analysis, and reporting across Notting Hill Genesis. Working closely with the Head of FP&amp;A and Business Partnering, you will lead the monthly management accounts cycle and take ownership of the Group's budgeting and forecasting processes.You'll oversee the preparation and analysis of financial reports, collaborate with Finance Business Partners across the organisation, and ensure that financial insights support effective decision-making and value for money. With responsibility for two analysts, you will build capability within the team and embed a culture of continuous improvement.Your work will help ensure that NHG remains financially robust, data-driven, and well-positioned to meet the needs of our residents and communities.How you'll do it<ul><li>Lead the monthly management accounts process, ensuring accurate, consistent, and timely reporting.</li><li>Own the annual budgeting and in-year forecasting cycles, promoting best practice and high-quality financial planning across the organisation.</li><li>Collaborate with Finance Business Partners and operational teams to gather and consolidate financial data.</li><li>Produce clear, insightful financial reports that explain business performance and support strategic decision-making.</li><li>Analyse complex financial data to identify trends, variances, risks, and opportunities, driving continuous improvement.</li><li>Work with stakeholders across NHG to ensure robust budgeting and forecasting processes, constructively challenging assumptions and plans.</li><li>Develop and maintain financial reporting tools and systems, ensuring they meet organisational needs.</li><li>Manage, coach, and support two analysts, ensuring consistency of approach across monthly and annual FP&amp;A activity.</li><li>Maintain high-quality financial data across spreadsheets and in-house systems.</li></ul>Responsibilities<ul><li>Deliver accurate, timely, and insightful financial analysis and reporting to support strategic and operational decision-making.</li><li>Ensure robust processes underpin NHG's budgeting, forecasting, and management accounts cycles.</li><li>Build strong working relationships with colleagues across Finance and the wider business.</li><li>Drive high standards of analytical rigour, data quality, and continuous improvement.</li><li>Champion NHG's values through leadership, collaboration, and role-modelling behaviours.</li></ul>The ideal candidateWe believe great service starts with great people. We're looking for someone who combines technical excellence with strong collaboration skills and a commitment to delivering outstanding financial insight.Essential:<ul><li>CCAB-recognised accounting qualification (highly desirable) and commitment to ethical standards.</li><li>Significant experience in management accounts, budgeting, and forecasting.</li><li>Strong analytical skills with the ability to interpret complex financial data.</li><li>Excellent communication and interpersonal skills, able to engage diverse audiences.</li><li>Experience influencing operational and strategic activity across a large organisation.</li><li>High level of proficiency in Excel; knowledge of D365 and Power BI desirable.</li><li>Ability to think strategically and make data-driven decisions.</li><li>Commitment to integrity, objectivity, professional competence and confidentiality.</li></ul>Behaviours for successYou will live our values and bring them to life in your work:<ul><li>Compassionate - putting people and residents at the heart of decisions.</li><li>Progressive - championing continuous improvement.</li><li>Dependable - delivering high-quality, reliable financial insight.</li><li>Inclusive - building strong, collaborative relationships.</li><li>Empowered - supporting others to achieve their best.</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow and develop. We offer a wide range of learning and development options to support your career.Benefits include:<ul><li>Excellent annual leave allowance and flexible working (qualifying period may apply)</li><li>Generous pension scheme</li><li>Enhanced maternity, paternity and adoption pay (qualifying period may apply)</li><li>Employee assistance programme - free, confidential advice and counselling</li><li>Health cash plan</li><li>Staff discounts across retailers, gyms, restaurants and entertainment</li><li>Interest-free loans (season ticket, tenancy deposit, training)</li><li>Cycle to work scheme</li><li>Life assurance - 4× annual salary</li></ul>All about usNotting Hill Genesis (NHG) is one of London's leading housing associations, providing affordable homes for more than 60,000 residents. We are both a landlord and developer, employing around 1,500 staff.To learn more about who we are and what makes us different, visit our careers site.We welcome applications from everyone and actively promote equality, diversity, and inclusion. We are proud to be a Stonewall Diversity Champion and Disability Confident Employer.Selection ProcessStep 1: Submit your application online by 21 December 2025Step 2: Interview with the selection panel (may include assessment).If you require reasonable adjustments due to a disability or medical condition, please contact <a href="mailto:" target="_blank"></a>.If a redeployee applies for this role, their application will be considered before others.NHG may close this vacancy early if sufficient applications are received, so early applications are encouraged.

3 Finance Jobs in London, UK