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<h4>Job summary</h4><p><em>Ready to deliver digital transformation with a national impact? Crown Commercial Service (CCS) is the UK's largest public procurement organisation. In 2023/24, we delivered £4.9 billion in commercial benefits for the taxpayer. Join our Digital and Data Services team to lead on high-impact digital products, implement our Data Strategy, and influence the adoption of new technologies like AI. We are a Top 50 Inclusive Employer with significant opportunities for career growth. Make your mark on public services. Apply today</em></p><p><strong>Job Summary</strong></p><p>As Head of UCD, you will be crucial in leading CCS’s shift to being a customer-focused organisation. You will recruit, inspire and develop a team of UCD professionals, set best practices, influence organisational priorities, and collaborate across CCS and wider government to deliver for our customers.</p><p><strong>Directorate Overview</strong></p><p>The Digital &amp; Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.</p><p><strong>Team Summary</strong></p><p>You will be heading up an expanding User Centred Design team that, when fully resourced, will include service designers, user researchers, interaction designers and accessibility specialists. We are building a culture that values user-centricity, experimentation and agility where team members will work closely with Digital and Commercial colleagues.</p><h4>Job description</h4><p><strong>Key Accountabilities</strong></p><ul><li><p><strong>Visionary Leadership</strong>: Provide strategic direction to the UCD community, fostering a culture of excellence in product and service development while championing uncompromising standards for inclusivity and accessibility.</p></li><li><p><strong>Strategic Governance: </strong>Establish and lead robust design assurance frameworks and cross-portfolio governance, clarifying accountabilities and streamlining workflows to ensure all products align with unified standards and organisational goals.</p></li><li><p><strong>Stakeholder Influence</strong>: Build high-impact partnerships with senior leaders and stakeholders, positioning UCD as a strategic driver to ensure all activities are directly aligned with broader organisational objectives.</p></li><li><p><strong>Talent &amp; Capability Building:</strong> Oversee the full talent lifecycle for the UCD profession—including recruitment, performance management, and career progression—while providing high-level coaching and mentorship to empower practitioners at all levels.</p></li><li><p><strong>Community &amp; Advocacy</strong>: Cultivate a culture of continuous learning and innovation; collaborate with government and industry peers to advocate for UCD standards and ensure a relentless focus on customer-centricity across the organisation.</p></li><li><p><strong>Performance &amp; Standards:</strong> Set and elevate the benchmark for UCD excellence by implementing policies, frameworks, and performance metrics that ensure the consistent delivery of high-quality work that meets both user needs and business outcomes.</p></li></ul><h4>Person specification</h4><p><strong>Essential Criteria (to be assessed at application stage):</strong></p><ul><li><p><strong>Strategic Influence: </strong>Proven experience in shaping both design and organisational strategy, with the ability to navigate complex environments to align user-centered priorities with overarching business goals.</p></li><li><p><strong>Professional Leadership &amp; People Management:</strong> A track record of coaching and mentoring UCD professionals at all levels, with expert ability to manage the full talent lifecycle—from recruitment and performance management to career progression.</p></li><li><p><strong>Excellence in UCD Standards:</strong> Deep expertise in translating user insights into inclusive, accessible products, with a demonstrated mastery of applying government digital standards and the <a href="https://www.google.com/url?q=http://GOV.UK&amp;sa=D&amp;source=docs&amp;ust=1767624467584631&amp;usg=AOvVaw3ns9IN6bM_YlsA-UOTVEsp" target="_blank">GOV.UK</a> Service Standard at scale.</p></li><li><p><strong>Senior Stakeholder Engagement:</strong> Highly skilled in building and sustaining influential relationships with senior leaders and diverse professional communities to advocate for UCD interests and secure buy-in for design-led initiatives.</p></li><li><p><strong>Governance &amp; Quality Assurance:</strong> Substantial experience in establishing organisational frameworks, governance structures, and performance metrics that raise design standards and guarantee the delivery of quality, outcome-driven services.</p></li></ul><br><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Communicating and Influencing</li><li>Developing Self and Others</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Designing strategically</li><li>Applying user centred insights</li><li>Stakeholder relationship management</li><li>Agile research practices</li></ul><h4>Benefits</h4>Alongside your salary of £72,771, Crown Commercial Service contributes £21,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li><p><strong>What we will offer you, here are some of the benefits you can expect:</strong></p><ul><li><p>Competitive salary </p></li><li><p>Generous pension scheme</p></li><li><p>A discretionary non-contractual performance related bonus </p></li><li><p>Working remotely in addition to working in advertised office location</p></li><li><p>Flexi time scheme (available for B1-B6)</p></li><li><p>Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays</p></li></ul><p><strong><em>Explore fully how we will</em><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7404-23-CCS-Benefit-pack_May24-2.pdf" target="_blank"> reward</a><em>your work.</em></strong></p><p>Want to make a difference? Find out more about the rewarding work that we do in our <a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7403-23-CCS-Generic-Candidate-pack_SU_v2-1.pdf" target="_blank">candidate pack</a>.</p><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://drive.google.com/drive/folders/19Cqusz8FEHTaHOfPlWvrqgTl11iIOldR" target="_blank">Civil Service People Plan</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025/civil-service-diversity-and-inclusion-strategy-2022-to-2025-html" target="_blank">Civil ServiceD&amp;I Strategy.</a></p><p>We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></p><p><strong>Working flexibly, delivering outcomes</strong></p><p>CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.</p></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Technical skills.<p><strong>Assessment </strong></p><p>If you are shortlisted, you will be asked to take part in an alternative leadership assessmen<strong>t</strong>. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panel's decision making and highlight areas for the panel to explore further at interview.</p><p><em>Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.</em></p><p><strong>Selection Process</strong></p><p>Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 26th January and interviews will be held WC 23rd February either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)</p><br><p><em>To find out more about our recruitment process please click</em><a href="https://www.crowncommercial.gov.uk/careers-with-ccs/recruitment-process/" target="_blank"> here</a></p><p>Please note: <em>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our </em><a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a><em> for more information on appropriate and inappropriate use.</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : The Recruitment Team</li><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at <a href="http://civilservicecommission.independent.gov.uk" target="_blank">http://civilservicecommission.independent.gov.uk</a><br>If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a> in the first instance.<br>If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><a href="https://www.crowncommercial.gov.uk/careers-with-ccs" target="_blank">https://www.crowncommercial.gov.uk/careers-with-ccs</a>

Head of User Centred Design

HM Treasury

Head of Capability, Skills and Learning Delivery for the Government Finance Function

Senior HR Business Partner for the Government Finance Function

Risk, Assurance and Counter Fraud Manager

Valuation Office Agency

Caseworker

<h4>Job summary</h4><p><em>Would you like to play a pivotal role in shaping the future of the Crown Commercial Service (CCS)? Do you thrive on turning strategic vision into tangible operational improvements? Are you passionate about leveraging innovation to achieve significant strategic goals? We are looking for innovative and strategically minded Business Architects to join our newly established Business Architecture function.</em></p><p><strong>Job Summary</strong></p><p>This critical and exciting opportunity requires strategic vision to harness innovation and align business strategy to drive operational improvements that deliver our strategic goals. Collaborating across the organisation to model value streams, services, capabilities, and processes, building a comprehensive understanding of the current enterprise landscape and mapping strategic change.</p><p><strong>Directorate Overview</strong></p><p>The Digital &amp; Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.</p><p><strong>Team Summary</strong></p><p>In the Business Architecture and Continuous Improvement function you will be working closely with 6 permanent colleagues, and as part of a wider Strategy and Architecture domain tasked with developing the CCS Digital Strategy and Enterprise, Technology and Data Architecture.</p><h4>Job description</h4><p><strong>Key Accountabilities</strong></p><p>● Apply and develop business architecture frameworks, principles, and techniques within CCS. Guide others in using appropriate business architectural tools and methods. </p><p>● Understand and apply business architectural principles, techniques, and tools to business scenarios. </p><p>● Create business architecture artefacts, including abstract representations of the organisation. </p><p>● Develop standard and scalable models to collect, aggregate, or disaggregate complex information. </p><p>● Support the definition of vision for business capabilities and value streams using various architecture and collaboration tools used within CCS. </p><p>● Identify and anticipate business impacts, issues, and activities, supporting the shaping of principles, patterns, standards, processes, plans, and policies accordingly. </p><p>● Contribute to the creation of transition plans, roadmaps, and strategic alignment, ensuring investments and initiatives align with business objectives. </p><p>● Engage with stakeholders to understand requirements and provide recommendations. </p><p>● Stay informed about external influences that may help or hinder strategic goals. </p><p>● Support process optimisation and improvement through analysis and design.</p><h4>Person specification</h4><p><strong>Essential Criteria (to be assessed at application stage):</strong></p><ul><li><p>Demonstrable experience in applying and developing Business Architecture frameworks and principles to model value streams, capabilities, services, and processes.</p></li><li><p>Proven ability to translate strategic vision into tangible operational improvements and contribute to the creation of transition plans, roadmaps, and strategic alignment.</p></li><li><p>Strong analytical and modelling skills to collect, aggregate, or disaggregate complex business information and support process optimisation and design.</p></li><li><p>Excellent stakeholder engagement and collaboration skills with the ability to gather requirements, provide recommendations, and guide others in using appropriate architectural tools and methods.</p></li></ul><p><strong>Success Profiles (to be assessed at interview):</strong></p><p>You will be assessed against the following<strong> Behaviours:</strong></p><ul><li><p>Working Together</p></li><li><p>Seeing the bigger picture</p></li><li><p>Changing and Improving</p></li></ul><p>You will be assessed against the following<strong> Technical Skills </strong></p><p><strong>(Some of the below technical skills will be tested via a presentation at interview)</strong></p><ul><li><p>Business Architecture</p></li><li><p>Communicating Information</p></li></ul><p>(A link to the Civil Service Success Profiles Framework is provided below)</p><p><a href="http://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles Framework</a></p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Working Together</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Business Architecture</li><li>Communicating Information</li></ul><h4>Benefits</h4>Alongside your salary of £59,877, Crown Commercial Service contributes £17,346 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>What we will offer you, here are some of the benefits you can expect:</strong></p><ul><li><p>Competitive salary </p></li><li><p>Generous pension scheme</p></li><li><p>A discretionary non-contractual performance related bonus </p></li><li><p>Working remotely in addition to working in advertised office location</p></li><li><p>Flexi time scheme (available for B1-B6)</p></li><li><p>Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays</p></li></ul><p><em><strong>Explore fully how we will</strong></em><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7404-23-CCS-Benefit-pack_May24-2.pdf" target="_blank"><strong> reward</strong></a><strong></strong><em><strong>your work.</strong></em></p><p><strong>Want to make a difference? Find out more about the rewarding work that we do in our </strong><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7403-23-CCS-Generic-Candidate-pack_SU_v3.pdf" target="_blank"><strong>candidate pack</strong></a><strong>.</strong></p><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://drive.google.com/drive/folders/19Cqusz8FEHTaHOfPlWvrqgTl11iIOldR" target="_blank">Civil Service People Plan</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025/civil-service-diversity-and-inclusion-strategy-2022-to-2025-html" target="_blank">Civil ServiceD&amp;I Strategy.</a></p><p>We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></p><p><strong>Working flexibly, delivering outcomes</strong></p><p>CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Technical skills.<p><strong>Selection Process</strong></p><p>Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence W/C 2Oth February 2026 either at one of our offices or via video with interview times and dates to be confirmed.</p><p><em>To find out more about our recruitment process please click</em><a href="https://www.crowncommercial.gov.uk/careers-with-ccs/recruitment-process/" target="_blank"> here</a></p><p>Please note: <em>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our </em><a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a><em> for more information on appropriate and inappropriate use.</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : The Recruitment Team</li><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at <a href="http://civilservicecommission.independent.gov.uk" target="_blank">http://civilservicecommission.independent.gov.uk</a><br><br><a href="https://www.crowncommercial.gov.uk/careers-with-ccs" target="_blank">https://www.crowncommercial.gov.uk/careers-with-ccs</a>

Business Architect

<h4>Job summary</h4><p>Commercial is the largest directorate at Crown Commercial Service (CCS), where we empower public sector organisations to achieve the best value through the design, development, implementation, and management of our commercial agreements. </p><p>At the core of CCS is Category Management. You will leverage your deep knowledge and expertise of the supply market to deliver cutting-edge category strategies and create market-leading commercial agreements. Your skills will directly contribute to shaping commercial policy, developing new products and services, fostering strong supplier relationships with a focus on delivering value for the nation.</p><p>This is an exciting opportunity to join our dynamic Technology Category team, where you will be instrumental in supporting significant digital transformation across the public sector. You will be joining a supportive team of highly-experienced procurement and category management professionals, working on high-impact initiatives that truly matter.</p><p></p><h4>Job description</h4><p><strong>Ready to make a tangible impact on the nation?</strong></p><p>We are seeking commercially astute Technology professionals to develop and lead strategic agreements, driving best-value commercial outcomes for public sector organisations. These are leadership positions where your deep expertise in Technology Category Management will be essential. You will be instrumental in securing senior-level buy-in and collaboration with Commercial and Technology leaders across all sectors of the public sector, providing support and ensuring the successful delivery of key procurement projects.</p><p>Step into these critical roles to provide expert commercial support and advice, directly enabling the Crown Commercial Service (CCS) to respond effectively to the vital requirements of public sector organisations.</p><p>We have several Commercial Lead (Grade 7) positions available within our Technology Category Group, these are in the sub categories as follows:</p><p><strong>Commercial Lead - Technology Services</strong></p><p><strong>Commercial Lead - Digital Outcomes, Programmes and Resourcing</strong></p><p><strong>Commercial Lead - Transport Technology </strong></p><p><strong>Commercial Lead - Hardware </strong></p><p><strong>Commercial Lead - Networks</strong></p><p><strong>Locations</strong><br>The successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. When selecting your location listed in this job advert please be aware that this will be your contractual base location with a requirement to spend a minimum of 60% of your working time in this organisational workplace.</p><p>Your time spent on official duties at workplace locations other than your contractual office such as supplier, customer or partner locations required to perform your role is included in the 60% attendance.</p><p>This requirement will however take into consideration any reasonable adjustments agreed upon appointment for people with a disability, flexibilities agreed for those with specific caring responsibilities, or other similar temporary flexibilities.</p><h4>Person specification</h4><p><strong>Typical duties and responsibilities:</strong></p><ul><li>Leading or Contributing to the development of category strategies for all relevant expenditure </li><li>Ensuring category management processes are in place that enable the assessment of the market capabilities to meet the needs of users and the business </li><li>Implementing effective Commercial Contract and Supplier Management within the category including delivery of continuous improvement and social value programmes where appropriate</li><li>Engaging with Customer Leads to support queries on the new and existing services, including contract awareness, advisory procurement support, legislative impacts and project management</li><li>Driving supplier performance, commercial rigour, quality of service, continuous improvement, and innovation by implementing the SRM process across the relevant sub-categories.</li><li>Developing market sector knowledge and applying this to create a deep understanding of customer requirements, market capability and potential opportunities</li><li>Supporting a range of customers in their requirements. Providing complex commercial advice to shape customer requirements, support and, where necessary, additional help in the production of their specification and call off competition documentation, support in their market engagement activities</li><li>Managing a number of key partnerships within the Technology Category to maximise their effectiveness whilst exploring potential new partnership opportunities</li><li>Driving and delivering content for Technology forum events and webinars for Technology Buyers</li><li>Presenting at public sector events on specific topic of interest for public sector organisations</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Demonstrates current and leading edge category knowledge related to at least one of these categories: Technology Services, Transport Technology, Networks, Hardware, Digital Outcomes &amp; Resourcing, as well as an understanding of current market trends</li><li>Ability to build strong, trusting and productive relationships with internal and external stakeholders at all levels through effective communications and personal impact</li><li>Ability to shape, lead and coach a team to deliver high performance and supporting individual development, whilst having a broader focus on the wider team.</li><li>Ability to engage internal and external stakeholders at all stages of the procurement process to deliver a critical/complex procurement outcome successfully.</li><li>Evidence of leading on the management and procurement of Technology agreements of high value/complexity/reputational risk, demonstrating a focus on driving best value and optimal performance in line with market developments and innovations.</li></ul><h4>Benefits</h4><p>As a valued employee of the Government Commercial Organisation (GCO), you will have access to all the benefits the centre has to offer; including flexible working, generous benefits, Career Coaches, Mentors, L&amp;D, a Commercial College, active talent management and, most importantly, access to commercial projects that will far exceed the scale and complexity on offer elsewhere in the UK.</p><p>For existing Civil Servants: For full details of the impact on any move across the civil service on your existing terms and conditions, please read the candidate pack. Please note that any move across the Civil Service may have implications on your ability to continue to claim childcare vouchers. </p><p>Kindly refer to the following link for the GCF Rewards and benefits page.</p><p><a href="https://www.civil-service-careers.gov.uk/gcf-benefits/" target="_blank">https://www.civil-service-careers.gov.uk/gcf-benefits/</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Experience and Technical skills.<p>Your application will be reviewed by a panel and should you be successful at sift we will invite you to attend a Virtual commercial Assessment and Development Centre (VADC). The panel will review results of the VADC and determine which candidates will go through to a subsequent final panel interview. Please note: Only candidates that achieve an A grade at ADC will be invited to interview for this role. </p><p><strong>Please be advised that the Virtual ADC is taking place on 11th and 12th February 2026 and will require a full day's attendance. </strong></p><p><strong>If you are invited to attend a virtual ADC, but for any reason are unable to meet the date outlined then please get in touch with the team on <a href="mailto:commercialresourcinghub@cabinetoffice.gov.uk" target="_blank">commercialresourcinghub@cabinetoffice.gov.uk</a> as soon as possible. The ADC is booked and paid for in advance by departments, therefore it is only in certain circumstances we are able to accommodate alternative dates. </strong></p><p>For full details of our process, and a likely timeline, please read the attached candidate pack. </p><p>Throughout our selection process, we will make decisions about your capability to do the job, based on evidence you provide against the Technical Skills (essential criteria) and your Job History (CV) that you will be asked to provide during the application process. Further help and advice on our application and selection process can be found at this web address <a href="https://www.civil-service-careers.gov.uk/gcf-how-to-apply/" target="_blank">https://www.civil-service-careers.gov.uk/gcf-how-to-apply/</a></p><p><br>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. </p><p>Please see our candidate guidance for more information on appropriate and inappropriate use.</p><p><a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/</a><br><strong>IMPORTANT: If you do not receive an acknowledgement of your application within 2 working days please contact: <a href="mailto:commercialresourcinghub@cabinetoffice.gov.uk" target="_blank">commercialresourcinghub@cabinetoffice.gov.uk</a></strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sean Kelly</li><li>Email : <a href="mailto:commercialresourcinghub@cabinetoffice.gov.uk" target="_blank">commercialresourcinghub@cabinetoffice.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:commercialresourcinghub@cabinetoffice.gov.uk" target="_blank">commercialresourcinghub@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should direct this to the Head of Commercial Resourcing Hub at the following email <a href="mailto:commercialresourcinghub@cabinetoffice.gov.uk" target="_blank">commercialresourcinghub@cabinetoffice.gov.uk</a> quoting the vacancy reference number (if applicable) and the details of your complaint. If you are not satisfied with the response you receive, you can contact the Civil Service Commission via the following web page: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY2MTAmdmVyaWZ5PTI3ZWI0YmM4NmE2OGQyNmRhMGZlMGY1ZmI2NjQ1ZjQ3JnJlcXNpZz0xNzY3NjczMzQ5LThlYjUyOTRjYzEzMTdhMmViNjYyNmUzZTE3MWNlY2E0MzZiNmI3OGM=" target="_blank">443076 - Candidate Pack - CCS - Commercial Lead - Technology Category - multiple roles.docx Opens in new window</a> (pdf, 1171kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY2MTEmdmVyaWZ5PThmYTA2NzIyYjMzZDZjNTI3ZTUzOTVjNjI5ZWNkMGRiJnJlcXNpZz0xNzY3NjczMzQ5LThlYjUyOTRjYzEzMTdhMmViNjYyNmUzZTE3MWNlY2E0MzZiNmI3OGM=" target="_blank">Guaranteed Interview Schemes (GIS) Opens in new window</a> (pdf, 70kB)

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