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<h2>About the job</h2><p><strong>Salary: £30,024 - £32,597 a year plus £963 essential car user allowance</strong><br><strong>Hours per week: 37</strong><br><strong>Contract type: Fixed Term/ Secondment</strong></p><p>As an Income Officer at Luton Council, you will play a key role in maximising rental income, supporting tenancy sustainment, and delivering an excellent customer-focused housing service. You will proactively manage a patch of Council-owned and controlled properties, ensuring rent accounts are effectively administered, performance targets are met, and all policies and procedures are consistently applied.</p><p>In this dynamic role, you will use a range of communication methods—including phone calls, texts, written correspondence and home visits—to engage with tenants, resolve enquiries, and take timely action to prevent and reduce arrears. You will maintain accurate and up-to-date records, make appropriate referrals for specialist money and debt advice, and work closely with internal teams and partner agencies to ensure tenants receive the support they need.</p><p>You will be responsible for all aspects of arrears management, including preparing and serving legal notices, drafting court statements, attending hearings, and supporting the enforcement of court orders in conjunction with the Court Officer. You will take appropriate steps to prevent housing fraud and ensure that any safeguarding concerns are promptly escalated to the relevant services.</p><p>The role requires a strong working knowledge of housing law, best practice, and income management processes. You will provide detailed, accurate housing advice to tenants, colleagues, and partner organisations, while supporting and mentoring less experienced officers. You will also contribute to case conferences, prepare reports and briefings, and engage in cross-team collaboration to promote tenancy sustainability.</p><p>You will make full use of the Council’s IT systems to manage cases and identify opportunities to improve service delivery. You will participate in ongoing learning and development activities, support service improvements, test new systems, and contribute to the development of effective procedures for the rent collection service. Flexibility is essential, as you may be asked to cover duties for colleagues when required.</p><p>Working closely with residents, partners, and community groups, you will take part in local meetings, action days, and initiatives designed to improve resident engagement and problem-solve issues affecting communities. Your commitment to delivering high-quality, efficient and empathetic services will help secure sustainable tenancies and support the Council’s wider goals for housing services.</p><p><strong>Please note this role does not attract sponsorship.</strong></p><h2>About you</h2><p>You will bring substantial experience working within income management or a similar administrative environment, with a strong understanding of processes, systems, and best practice. Highly organised and detail-focused, you are confident managing complex administrative tasks, analysing financial information, and using performance data to inform decisions and improve outcomes.</p><p>A clear and effective communicator, you can engage politely and professionally with customers, colleagues, and external agencies. You are able to support residents in a calm, non-judgmental manner, while also representing the service at meetings and maintaining positive working relationships across a wide range of partners.</p><p>You are confident providing complex technical advice, offering practical, realistic solutions to routine and more challenging issues within your remit. Your strong numeracy skills enable you to handle financial calculations, interpret resource information, and analyse data with accuracy.</p><p>You can work both independently and collaboratively, using your initiative to prioritise a demanding workload and meet tight deadlines and performance targets. Your approach is rooted in a strong understanding of equality issues and a firm commitment to promoting equal opportunities in all aspects of Housing Services.</p><p>You will have thorough knowledge of housing legislation, regulations, and best practice, with particular expertise in rent arrears, income management, welfare reform, debt advice, and tenancy sustainment. Ideally, you are a member of the Chartered Institute of Housing or hold an equivalent qualification, or you bring significant relevant experience that demonstrates your capability.</p><p>This role requires flexibility and the ability to attend meetings or respond to emergencies outside normal office hours, including weekends where necessary. You will also need a full driving licence with business insurance and access to your own vehicle, or otherwise be able to travel across Luton and surrounding areas to meet service needs.</p><h2>About us</h2><p>Our ambitious<strong>Luton 2040 Vision</strong>– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.</p><p>The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?</p><p>We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough</p><h2>Application Process</h2><p>On occasions, we may close a vacancy early due to a very high number of applications being received.<strong><br></strong></p><h2>Benefits</h2><p>We offer a range of excellent staff benefits which include:<br><br>- From 25 to 32 days’ annual leave: linked to length of service and grade<br>- Buying annual leave scheme: buy up to 20 days additional annual leave<br>- Career Pathways: step up in your career or move into a specialist area<br>- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant<br>- Generous relocation package: up to £8,000 (subject to eligibility)<br>- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home<br>- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns<br>- Training and support: unlimited access to development courses, mentoring and support and clear career pathways<br>- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons<br>- Arriva Travel Club: great value savings on local bus travel</p><h2>How to apply</h2><p>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!<br><br>Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a></p><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1677260&amp;ptId=12233" target="_blank">download: Income Officer FINAL.docx</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1677261&amp;ptId=12233" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Income Officer

<h2>About the job</h2><p><strong>Salary: £39,152 - £41,771 a year pro rata</strong><br><strong>Hours per week: Casual</strong><br><strong>Contract type: Casual</strong></p><p>Do you want to inspire learners and make a real difference in your community? We are looking for an enthusiastic and dedicated Teacher Practitioner / Learning Coach to join our teaching team. This is an exciting opportunity to support learners in achieving their goals while contributing to the wider needs of the community.</p><p>In this role, you will teach on a range of planned programmes, including Adult Skills, Apprenticeships, and Tailored Learning Programmes, helping learners to progress and succeed in their chosen pathways.</p><p>You will be responsible for delivering high-quality and engaging classes, leading workshops, and providing personalised guidance and support to students across different courses. Your contribution will play a vital role in learners’ academic progress and personal development, helping them to thrive both in education and beyond.</p><p><strong>Please note this role does not attract sponsorship.</strong></p><h2>About you</h2><p>We are seeking a committed and professional <strong>Teacher Practitioner / Learning Coach</strong> who can bring empathy, understanding, and strong communication skills to support adult learners on their educational journey. You will play a key role in creating an inclusive, engaging, and supportive learning environment where every learner has the opportunity to thrive.</p><p>The ideal candidate will be confident in using <strong>Information Learning Technology (ILT)</strong> to enhance teaching and learning, with a sound knowledge of <strong>quality assurance processes</strong> and the learner journey. An understanding of equality, diversity, and inclusion within adult and community learning is essential, alongside expertise in a specialist curriculum area. You will also demonstrate knowledge of embedding <strong>English, maths, and digital skills</strong> into learning programmes, as well as a strong commitment to safeguarding and learner wellbeing.</p><p>To be successful in this role, you will hold (or be working towards) a <strong>minimum Level 4 teaching qualification</strong>, alongside a <strong>Level 3 or higher qualification</strong> in your area of specialism. You will also hold (or be willing to achieve) a <strong>Level 2 qualification in English and maths</strong>. Flexibility is key, as the role will involve working across different sites within the Borough, including some evenings and occasional weekends, to meet the needs of the service.</p><p>This is a public facing role so you’ll need to show off your fluency in speaking and writing English.</p><p><strong>If you’re passionate about adult learning and ready to inspire and empower others, we’d love to hear from you – apply today and help shape brighter futures.</strong></p><h2>About us</h2><p>Our ambitious<strong>Luton 2040 Vision</strong>– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.</p><p>The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?</p><p>We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough</p><h2>Application Process</h2><p><strong>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.<br><br></strong>On occasions, we may close a vacancy early due to a very high number of applications being received.<strong><br></strong></p><h2>Benefits</h2><p>We offer a range of excellent staff benefits which include:<br><br>- From 25 to 32 days’ annual leave: linked to length of service and grade<br>- Buying annual leave scheme: buy up to 20 days additional annual leave<br>- Career Pathways: step up in your career or move into a specialist area<br>- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant<br>- Generous relocation package: up to £8,000 (subject to eligibility)<br>- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home<br>- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns<br>- Training and support: unlimited access to development courses, mentoring and support and clear career pathways<br>- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons<br>- Arriva Travel Club: great value savings on local bus travel</p><h2>How to apply</h2><p>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!<br><br>Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a></p><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1638250&amp;ptId=12231" target="_blank">download: Teacher Practitioner JD &amp; PS.docx</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1688679&amp;ptId=12231" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Teacher Practitioner / Learning Coach

<h4>Job summary</h4><p>The Government Digital Service (GDS) is the digital centre of government — we are responsible for setting, leading and delivering the vision for a modern digital government.</p><p>Our priorities are to drive a modern digital government, by:</p><ol><li> joining up public sector services</li><li> harnessing the power of AI for the public good</li><li> strengthening and extending our digital and data public infrastructure</li><li> elevating leadership and investing in talent</li><li> funding for outcomes and procuring for growth and innovation</li><li> committing to transparency and driving accountability</li></ol><p>We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.</p><p>We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.</p><p>The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.</p><p>Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need</p><h4>Job description</h4><p>We need your skills to embed transformative technology and effective use of it around the UK Public Sector. In this role you can help central and local government, the NHS, Police, as well as 400+ agencies and other bodies. By enabling the development of strategies, principles, standards and identifying best practice, as well as supporting the adoption and embedding of these into the public sector, you’ll help your 26,000+ digital and data colleagues in these organisations deliver transformational change.</p><p>As a Service Owner you will be a key part of a team that includes Digital and Data technologists and you will need to operate at scale connecting business areas and stakeholders while taking responsibility for governance and budget for the team.</p><br><ul><li>Work with principal technologists to design, develop and implement a digital technology observability strategy for HMG</li><li>Improving priority services - partnering with digital, policy and operational delivery colleagues across government to improve specific services and test new ideas. </li><li>Designing inclusive services - exploring how to make services available work for all users who need them and support those that unable to access them online. </li><li>Local government - extending the digital centre’s expertise and support to local authorities alongside MHCLG and other departments to join up central and local government</li></ul><br><p>What you will do </p><br><p>As a Service Owner, you’ll be accountable for several initiatives, taking a portfolio view and leading multiple multidisciplinary teams. For example: </p><br><ol><li>Take responsibility with the Principal Technologist for an intent and strategy for the field you are aligned to, and gain endorsement across government for this</li><li>Ensure governance over the principles, standards and best practice published by your team and ensure these are life cycle managed</li><li>Lead the team’s agile working practices and come up with innovative ways of delivering your outcomes, including through technology vendors</li><li>Own the budget, successful operation and improvement of the products and services your team provides</li><li>Develop business cases to secure funding and land commercial deals to ensure the operational delivery of your planned products and services, iterating to improve the efficiency of your team’s operations</li><li>Work with senior stakeholders across HMG to develop, implement and maintain collaborative digital working practices, championing the sharing of data for the benefit of the public sector.</li></ol><h4>Person specification</h4><p>This role requires skills including:</p><ul><li>presenting to senior stakeholders, both technical (such as CTOs across Government) and non-technical (including ministers)</li><li>learning should be embedded in the way you approach your working week, and you should be keen to share your learning with those around you</li><li>understanding of design, technology and data principles</li><li>thinking of new and innovative ways of working to achieve the right outcomes while leading your team using agile and lean practices</li><li>experience managing budgets, developing an agile business case and experience working with budgetary constraints</li><li>using User Centred insights to anticipate problems, defending against them at the right time, and understanding how the problem fits into the larger picture</li><li>developing long term plans while taking a discerning and metrics based approach to focussing on what is most important and most relevant</li><li>applying strategic thinking to provide the best service for the end user</li><li>planning for, and implementing, change beyond immediate team, working with stakeholders to instil collaborative working practices and data sharing across the service life cycle that benefits HMG</li></ul><h4>Benefits</h4><p>There are many benefits of working at GDS, including:</p><ul><li>flexible hybrid working with flexi-time and the option to work part-time or condensed hours</li><li>a Civil Service Pension with an average employer contribution of 28.97%</li><li>25 days of annual leave, increasing by a day each year up to a maximum of 30 days</li><li>an extra day off for the King’s birthday</li><li>an in-year bonus scheme to recognise high performance</li><li>career progression and coaching, including a training budget for personal development</li><li>a focus on wellbeing with access to an employee assistance programme</li><li>job satisfaction from making government services easier to use and more inclusive for people across the UK</li><li>advances on pay, including for travel season tickets</li><li>death in service benefits</li><li>cycle to work scheme and facilities</li><li>access to an employee discounts scheme</li><li>10 learning days per year</li><li>volunteering opportunities (5 special leave days per year)</li><li>access to a suite of learning activities through Civil Service learning</li></ul><p><br>Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk" target="_blank">https://www.childcarechoices.gov.uk</a></p><p><strong>Office attendance</strong><br>The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.<br>DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>The standard selection process for roles at GDS consists of:</p><ul><li>a simple application screening process - We only ask for a CV and to answer two application questions.</li><li>a 60 minute video interview which will feature a scenario based presentation. Details of which will be shared with invited candidates prior to the interview.</li></ul><p>Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.</p><p>In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is: <strong>Please tell us about a time when you have been accountable for a complex technical delivery that involved multiple organisations? Please answer using the STAR (Situation, Task, Action, Result) format.</strong></p><p>In the Civil Service, we use <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.</p><p>For this role we’ll be assessing you against the following <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours" target="_blank">Civil Service Behaviours</a>:</p><ul><li>Seeing the Big Picture</li><li>Delivering at Pace</li><li>Working Together</li><li>Managing a Quality Service</li></ul><p>We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the <a href="https://ddat-capability-framework.service.gov.uk/role/service-owner" target="_blank">Service Owner</a> role:</p><ul><li>Adapting to Delivery Methodologies</li><li>Applying User Centred Insights</li><li>Operational Management</li><li>Strategic Ownership</li></ul><p>Want to know more about who Government Digital and Data are? <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdsit.pagetiger.com%2Fbzwfhzv%2F1&amp;data=05%7C02%7CKhaitan.Samji%40dsit.gov.uk%7Cde18d021b40f4f03485208de15fa630f%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638972362324010808%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=xQkVZHlVGDaYxsy1XM84wV55nJg1h34DK%2Fxh3eAlHXM%3D&amp;reserved=0" target="_blank">Click Here</a></p><p><strong>Recruitment Timeline</strong></p><p>Sift completion: 26/1/26</p><p>Panel interviews: Week commencing 2/2/26</p><p>Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.</p><p>A reserve list will be held for a period of 12 months, from which further appointments can be made.</p><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027" target="_blank">Civil Service People Plan</a> and <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">the Civil Service D&amp;I Strategy</a>.</p><br><p><strong>Sponsorship</strong></p><p>DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:gdsrecruitment@dsit.gov.uk" target="_blank">gdsrecruitment@dsit.gov.uk</a></li><li>Email : <a href="mailto:gdsrecruitment@dsit.gov.uk" target="_blank">gdsrecruitment@dsit.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:gdsrecruitment@dsit.gov.uk" target="_blank">gdsrecruitment@dsit.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact <a href="mailto:gds-complaints@dsit.gov.uk" target="_blank">gds-complaints@dsit.gov.uk</a> in the first instance.<br><br>If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a> Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.<br><br>

Government Digital Service

Service Owner

<h4>Job summary</h4><p>The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.</p><p>Our priorities are to drive a modern digital government, by:</p><ol><li> joining up public sector services</li><li> harnessing the power of AI for the public good</li><li> strengthening and extending our digital and data public infrastructure</li><li> elevating leadership and investing in talent</li><li> funding for outcomes and procuring for growth and innovation</li><li> committing to transparency and driving accountability</li></ol><p>We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.</p><p>We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.</p><p>The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.</p><p>Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.</p><p>The GDS IDEA (Insight, Data Science, Economics, and Analysis) Unit is looking for talented data analysts to join our dynamic, high-impact, multidisciplinary team. We combine cutting-edge AI, advanced data science, and analytical expertise to deliver powerful insights, automation efficiency, and build the evidence base that drives smarter, more impactful decisions across DSIT.</p><p>We are responsible for: </p><ul><li>Our priorities are to drive a modern digital government, by: </li><li>Joining up public sector services </li><li>Harnessing the power of AI for the public good </li><li>Strengthening and extending our digital and data public infrastructure </li><li>Elevating leadership and investing in talent </li><li>Funding for outcomes and procuring for growth and innovation </li><li>Committing to transparency and driving accountability</li></ul><h4>Job description</h4><p>As a Data Analyst, you will make sure data is collected, prepared and used in a way that supports clear decision-making and aligns to GDS priorities. You will ingest data from multiple sources and formats, and apply robust validation, cleansing and quality assurance so stakeholders can trust what they are seeing. You will turn analysis into practical outputs, including well-designed reports and interactive dashboards, that help teams understand what is happening, why it matters and what to do next.</p><p>As a Data Analyst you’ll:</p><ol><li>Deliver analytical support and insight - Lead the provision of analytical support across the GDS IDEA Unit, providing timely insight that helps teams make decisions and improve outcomes.</li><li>Manage data-to-insight delivery - Ingest, validate and quality assure data from a range of sources, and apply appropriate analytical methods to generate reliable findings.</li><li>Own workforce/pay framework analysis - Lead ongoing analysis of the Government Digital and Data Pay and Capability Frameworks (delegated and SCS), working with content designers, user researchers and policy/subject matter leads to identify evidence-based improvements using internal and external data.</li><li>Develop reporting and visualisation products - Design, build and iterate interactive dashboards and reports that communicate complex insights clearly to technical and non-technical audiences, aligned to user needs.</li><li>Explore and evaluate AI opportunities - Identify, scope and deliver AI proof-of-concepts, assessing feasibility, business value and practical application, and supporting the transition from concept to use where appropriate.</li><li>Communicate findings for action - Present and communicate insights to senior decision-makers in a clear, accessible and actionable way, setting out implications, limitations and recommended next steps.</li><li>Enable adoption through collaboration and governance - Work with programme leads and stakeholders to ensure analysis is proportionate, methodologically sound and meets end-user expectations, including appropriate documentation and quality controls.</li></ol><h4>Person specification</h4><p>We’re interested in people who have:</p><ul><li>the ability to build interactive dashboards and reports using tools such as Plotly, Dash, Matplotlib or Streamlit</li><li>strong experience with core libraries (pandas, numpy, scikit-learn) and writing clear, modular, reusable code with error handling and logging</li><li>experience on how to apply techniques for analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis.</li><li>are able to recognise and identify appropriate ways to collect, collate and prepare data. You can decide if data is accurate and fit for purpose. You know how to do your own data preparation and cleansing with limited guidance</li><li>the ability to translate and communicate accurate information to technical and non-technical stakeholders. You know how to facilitate discussions within a multidisciplinary team, with potentially difficult dynamics</li><li>the ability to produce data models and understand where to use different types of data models. You know how to reverse-engineer a data model from a live system. You understand industry-recognised data-modelling patterns and standards</li><li>knowledge and experience of project management methodologies, including tools and techniques. You know how to adopt those most appropriate for the environment</li><li>experience working with cloud tools such AWS ( S3, Lambda, Bedrock, Athena, or SNS.), or other cloud services Azure, or GCP; and familiarity with version control (Git/GitHub), command line, and IDEs</li></ul><p>We encourage you to apply even if you do not believe you meet every single qualification. Applications from candidates who have previously worked as a Data analyst, Performance analyst or Data science type role should feel welcome to apply.</p><h4>Benefits</h4><p>There are many benefits of working at GDS, including:</p><ul><li>flexible hybrid working with flexi-time and the option to work part-time or condensed hours</li><li>a Civil Service Pension with an average employer contribution of 28.97%</li><li>25 days of annual leave, increasing by a day each year up to a maximum of 30 days</li><li>an extra day off for the King’s birthday</li><li>an in-year bonus scheme to recognise high performance</li><li>career progression and coaching, including a training budget for personal development</li><li>a focus on wellbeing with access to an employee assistance programme</li><li>job satisfaction from making government services easier to use and more inclusive for people across the UK</li><li>advances on pay, including for travel season tickets</li><li>death in service benefits</li><li>cycle to work scheme and facilities</li><li>access to an employee discounts scheme</li><li>10 learning days per year</li><li>volunteering opportunities (5 special leave days per year)</li><li>access to a suite of learning activities through Civil Service learning</li></ul><p><br>Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk" target="_blank">https://www.childcarechoices.gov.uk</a></p><p><strong>Office attendance</strong><br>The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.<br>DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home). </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>The standard selection process for roles at GDS consists of:</p><ul><li>a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above</li><li>a 45 minute video interview</li></ul><p>Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.</p><p>In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is: <strong>the ability to build interactive dashboards and reports using tools such as Plotly, Dash, Matplotlib or Streamlit</strong></p><p>In the Civil Service, we use <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.</p><p>For this role we’ll be assessing you against the following <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours" target="_blank">Civil Service Behaviours</a>:</p><ul><li>working together</li><li>changing and improving</li><li>managing a quality service</li><li>delivering at pace</li></ul><p>We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the Data Analyst role:</p><ul><li>Applying statistical and analytical tools and techniques</li><li>Communicating between the technical and non-technical</li><li>Data visualisation</li><li>Developing code for analysis</li></ul><p>Want to know more about who Government Digital and Data are? <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdsit.pagetiger.com%2Fbzwfhzv%2F1&amp;data=05%7C02%7CKhaitan.Samji%40dsit.gov.uk%7Cde18d021b40f4f03485208de15fa630f%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638972362324010808%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=xQkVZHlVGDaYxsy1XM84wV55nJg1h34DK%2Fxh3eAlHXM%3D&amp;reserved=0" target="_blank">Click Here</a></p><p><strong>Recruitment Timeline</strong></p><p>Sift completion: 3/2/26</p><p>Panel interviews: Starting from 10/2/26</p><p>Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.</p><p>A reserve list will be held for a period of 12 months, from which further appointments can be made.</p><p><strong>Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.</strong></p><p><strong>For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.</strong></p><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027" target="_blank">Civil Service People Plan</a> and <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">the Civil Service D&amp;I Strategy</a>.</p><br><p><strong>Sponsorship</strong></p><p>DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:gdsrecruitment@dsit.gov.uk" target="_blank">gdsrecruitment@dsit.gov.uk</a></li><li>Email : <a href="mailto:gdsrecruitment@dsit.gov.uk" target="_blank">gdsrecruitment@dsit.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:gdsrecruitment@dsit.gov.uk" target="_blank">gdsrecruitment@dsit.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact <a href="mailto:gds-complaints@dsit.gov.uk" target="_blank">gds-complaints@dsit.gov.uk</a> in the first instance.<br><br>If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a> Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.<br><br>

Data Analyst

HM Revenue and Customs

Learning and Talent Development Officer

Senior Enterprise Architect - Data

Department for Work and Pensions

Senior Technical Lead

Home Office

Content Designer

<h4>Job summary</h4>We are looking for a Procurement and Supplier Management Specialist to join RSH in a new, organisation-wide role. You will be our only dedicated procurement and supplier management specialist, combining hands-on delivery with practical advice and strong working relationships across the business.<br><br>At RSH you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives, regulating a sector that houses over four million people across England.<h4>Job description</h4>As the Procurement and Supplier Management Specialist you will sit in the Finance team and provide practical, proportionate procurement support across RSH. You will be the central point of contract for procurement and supplier management, helping teams shape requirements, choose the right route to market and undertake procurements. <br><br>You will also work with contract owners to track supplier performance and develop key relationships, ensuring that services meet expectations.<h4>Person specification</h4><p>As the successful candidate, you will bring strong procurement and supplier management experience gained within a public sector environment. You will understand procurement rules and be able to apply them in a practical way.<br><br>This is a role for someone who enjoys being hands-on. You will be comfortable running procurements end to end, keeping records and helping colleagues make good decisions. You will work collaboratively with a wide range of colleagues including legal, data protection and project management. <br><br>You will have excellent communication and organisation skills, with excellent attention to detail and will have a good understanding of supplier management including managing contracts and relationships.</p><p>We welcome applications for part-time working, with a minimum of 21 hours per week.<br><br>If you would like an informal conversation with the hiring manager please contact <a href="mailto:careers@rsh.gov.uk" target="_blank">careers@rsh.gov.uk</a> to arrange a call.</p><h4>Benefits</h4>Alongside your salary of £54,888, Regulator of Social Housing contributes £15,901 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>Why work at RSH?</strong><br>At RSH, we offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.<br><br>Our staff survey results consistently show that our staff think that the best thing about working at the RSH is our flexible and hybrid working, along with our family friendly policies that support work-life balance. <br><br>We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our <a href="https://regulatorofsocialhousing.tribepad-gro.com/v2/working-for-us" target="_blank">website</a>.</p><p><strong>Location</strong><br>We operate a hybrid model of working with a mix of office and home working, as well as offering a range of flexible working arrangements. Most colleagues work predominantly remotely.<br><br>This role can be based out of RSH’s offices in Manchester or Leeds. Our Manchester office will be relocating during 2026, however will remain within the city centre. Most roles involve some travel within England between our offices.</p><p><strong>Benefits and Salary</strong><br>At RSH, we offer a competitive salary along with a range of excellent benefits; full information is available on our <a href="https://regulatorofsocialhousing.tribepad-gro.com/v2/working-for-us" target="_blank">website</a>.<br><br>The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.</p><p><strong>Things you need to know</strong><br><strong>Application process </strong><br>For more information on the role, please see the attached Role Profile.<br><br>To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement or to answer specific role related questions, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our <a href="https://careers.regulatorofsocialhousing.org.uk/" target="_blank">website.</a><br><br>Candidates must have valid right to work in the UK, as unfortunately we are unable to provide sponsorship and must also meet the requirements outlined in the Civil Service Nationality Rules. Please see our<a href="https://regulatorofsocialhousing.tribepad-gro.com/v2/how-to-apply%20" target="_blank"> website</a> for more information. </p><p><strong>Commitment to equality and diversity</strong><br>Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience. <br><br>We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment. <br><br>We are passionate about building a diverse and inclusive workplace, where everyone feels valued and respected and has the opportunity to thrive. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences, recognising that varied perspectives enrich our organisation.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><strong>Interviews</strong><br>Interviews are expected to take place<strong> w/c 9th February </strong>and will be held via Microsoft Teams. We expect this to be a one stage interview process.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:careers@rsh.gov.uk" target="_blank">careers@rsh.gov.uk</a></li><li>Email : <a href="mailto:careers@rsh.gov.uk" target="_blank">careers@rsh.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:careers@rsh.gov.uk" target="_blank">careers@rsh.gov.uk</a></li></ul><h4>Further information</h4><a href="https://regulatorofsocialhousing.tribepad-gro.com/members/modules/job/detail.php?record=84" target="_blank">https://regulatorofsocialhousing.tribepad-gro.com/members/modules/job/detail.php?record=84</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5MDQmdmVyaWZ5PTYxYTI0MzJlZTlkMGM5MjY2ZWVkNTFkOTliYTMyMmZi" target="_blank">Procurement and Supplier Management Specialist Role Profile Opens in new window</a> (pdf, 153kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5MDUmdmVyaWZ5PWVhNjg4ZjgwNjZiZjAwNGE5MTZiMzI3MDRkNGE1Y2Yy" target="_blank">Working at RSH Opens in new window</a> (pdf, 1401kB)

Regulator of Social Housing

Procurement and Supplier Management Specialist

Technology Delivery Manager, Migration & Borders Technology Portfolio

Senior Leader - National Delivery Assurance Service

Department for Science, Innovation & Technology

Project Support Officer

Environmental Resource Delivery Project Manager

<h4>Job summary</h4><p>The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. </p><p>Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. </p><p>Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. </p><p>Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow. </p><p>The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the <a href="https://www.womenintechemployerawards.co.uk/shortlist-2024" target="_blank">Women in Tech awards</a> and won the award in 2025! </p><h4>Job description</h4><p>We are looking for a dynamic Application Support Engineer. The service desk will support various applications such as the Atlassian Suite, Zendesk, Google Workspace, Intune and other productivity applications in use across the department. In this role, you’ll not only contribute to the design of the support process of these vital applications, but also ensure their stability, robustness, and resilience to help us keep our digital services running smoothly and efficiently. </p><p><strong>About you </strong></p><p>As an Application Support Engineer, you will work in a dynamic, agile environment, reporting to the Application Support Lead, and working alongside other application engineers and other roles in DDaT, such as Delivery Managers, Business Analysts, DevOps engineers, Architects and Testers. You will be responsible for managing the 1st and 2nd line technical support for various SaaS Applications across the department. </p><p>You’ll look for opportunities to improve process efficiency, identify new available features, make use of automations where possible and work with various teams when onboarding new applications. You’ll also be actively participating in improving the capability of the Application Support team, as well as presenting at Show and Tells to share new features to the team and stakeholders. </p><p><strong>Main responsibilities </strong></p><p>You will be: </p><ul><li>Manage the Application Support service desk to ensure that issues are being resolved in a timely manner within the SLA </li><li>Work with stakeholders to identify new solutions based on upcoming requirements </li><li>Participate in testing and validation of solution designs, using automation where possible </li><li>Organise training sessions for users and junior staff members </li><li>Liaise with SaaS suppliers for any outages and escalations </li></ul><h4>Person specification</h4><p>It is essential that you have: </p><ul><li><strong>Experience supporting tools such as Atlassian, Zendesk, Google Workspace (Lead Criteria)</strong></li><li>Experience on a Service Desk </li><li>Experience in working in agile/rapid application development teams, contributing to solution delivery and decision making throughout the full agile delivery lifecycle</li><li>Experience of recommending and assessing tooling standards to be used for application engineering</li><li>Experience of collaborating with stakeholders to improve application usability and performance</li><li>Problem-solving skills </li></ul><p>It is desirable that you have: </p><ul><li>Experience with Microsoft 365 </li><li>Experience with ServiceNow </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Delivering at Pace</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Technical Understanding</li><li>User focus</li><li>Technical Specialism</li><li>Ownership and Initiative</li><li>Continual Service Improvement</li></ul><h4>Benefits</h4><ul><li>Learning and development tailored to your role</li><li>A flexible, hybrid working environment with options like condensed hours </li><li>A culture encouraging inclusion and diversity </li><li>A Civil Service pension with an average employer contribution of 28.97%</li><li>Annual leave starting at 25 days rising to 30 days with service </li><li>Three paid volunteering days a year </li><li>An employee benefits programme including cycle to work</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>As part of the <a href="https://digitaltrade.blog.gov.uk/2022/10/20/the-civil-service-recruitment-process-explained-part-1/" target="_blank">application process</a> you will be asked to upload a two-page CV and complete a 750 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer. </p><p>Sift will be from week commencing 2/02/2026 </p><p>Interviews will be from week commencing 16/02/2026 </p><p>Please note these dates are indicative and may be subject to change. </p><p>If there is a high volume of applications, we will sift looking at your <strong>first essential criterion only</strong>. You may then be progressed to full sift or straight to interview. </p><p><strong>How we interview </strong></p><p>At the <a href="https://digitaltrade.blog.gov.uk/2020/10/05/what-does-a-good-interview-look-like/" target="_blank">interview stage</a> for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> framework. These are role specific and in line with the <a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">DDaT Capability Framework</a>. </p><p><strong>How we offer </strong></p><p>Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for. </p><p>This role requires <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc" target="_blank">SC clearance</a>. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn. </p><p>Checks will also be made against: </p><ul><li>departmental or company records (personnel files, staff reports, sick leave reports and security records) </li><li>UK criminal records covering both spent and unspent criminal records </li><li>your credit and financial history with a credit reference agency </li><li>security services record </li><li>location details </li></ul><p><strong>More about us </strong></p><p>This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees are contracted to work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered. </p><p>You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure in the candidate pack attached to this advert. </p><p>Find out more about life at DBT, our benefits and meet the team by watching our <a href="https://www.youtube.com/watch?v=O2PJ26zIZwk" target="_blank">video</a> or reading <a href="https://digitaltrade.blog.gov.uk/" target="_blank">our blog!</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : DDaT Recruitment</li><li>Email : <a href="mailto:Ddat.recruitment@businessandtrade.gov.uk" target="_blank">Ddat.recruitment@businessandtrade.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Ddat.recruitment@businessandtrade.gov.uk" target="_blank">Ddat.recruitment@businessandtrade.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance <a href="mailto:Resourcing@trade.gov.uk" target="_blank">contact DBT by email at Resourcing@trade.gov.uk.</a> If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="https://civilservicecommission.independent.gov.uk/wp-content/uploads/2019/08/Complaints_Handling_Procedure-AUGUST-2018.docx.pdf”" target="_blank">Civil Service Commission Complaints</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NTQmdmVyaWZ5PTJiODIwZWZmZDllNzMwZDMwY2Y5YzM3ZTc5N2E1ZGRmJnJlcXNpZz0xNzY4NTM3OTY0LTk0Y2QxNzRhY2Y2OWQ5YzIyMTAxYTc4NTFiMTJkNzkyZTY4NmMyN2E=" target="_blank">DDaT Candidate Pack Opens in new window</a> (pdf, 506kB)

Department for Business and Trade

Application Support Engineer

Senior Data Governance Manager

<h4>Job summary</h4><p>You will join a specialist risk team which provides governance, risk and assurance advice and support to the first line teams responsible for managing our Development, Market Partners and Places, Affordable Housing and Infrastructure Grants and Building Safety programmes and activities. </p><p>You will help to introduce and embed best practice risk disciplines and processes across the Agency and Government, and will play an important role in building knowledge, skills, capacity, and a risk culture. </p><p>Working as part of an experienced and supportive team, you will help to provide an agile and collaborative risk service to the Chief Executive Officer, Executive Directors and Senior Responsible Owners across several directorates to support the delivery of a range of complex interventions within the Agency’s risk appetite. The Development &amp; Infrastructure Risk team acts as the second line risk function, providing specialist risk expertise to directorates that are collectively responsible for delivery of a range of interventions currently utilising over £12bn of recoverable and non-recoverable funding. </p><h4>Job description</h4><p>You will be educated to degree level or have broad ranging equivalent experience. You may also hold a relevant post-graduate or professional qualification. </p><p>You have experience of promoting sound and commercially focused risk management principles and practices within a public and/or private sector environment. You have strong written and verbal communications skills and are comfortable presenting to individuals and teams. You can demonstrate a track record of negotiating with a wide range of people, who may have conflicting agendas and priorities. </p><p>You approach work with a positive mindset and have a commitment to work collaboratively and as part of a team. You enjoy solving problems and providing practical solutions and approaches to complex issues. You have a flexible approach to work and can operate effectively across multiple programmes and in a range of scenarios. You can make strong and robust decisions and are committed to always delivering a high-quality output and to meet tight deadlines when required. </p><h4>Person specification</h4><ul><li>Provide sound and timely input to the governance arrangements of projects managed by the 1st line teams that we support as a Risk Business Partner. This includes ensuring a robust peer review process and actively influencing discussions and decisions at governance forums.</li><li>Actively contribute to the team’s risk business partnering role with the 1st line teams that we support.</li><li>Provide specialist risk-focused advice, support and training to the 1st line teams that we support as a Risk Business Partner.</li><li>Support the senior team members in providing appropriate assurance opinion to the CEO, Homes England Board and MHCLG around the activities, controls, and processes involved in delivering the Agency’s Development, Infrastructure Grants, Affordable Housing Grants and Building Safety programmes.</li><li>Analyse market and partner intelligence to inform intervention approach and risk decision making.</li><li>Assist in designing and producing risk Management Information (MI) including the development of new MI and related performance analysis and reporting. This incorporates identifying management actions, recommendations and resolutions linked to assurance activity.</li><li>Contribute to and participate in continuous improvement initiatives within decision making governance structures, within the overall work of the Risk directorate and within our day to day activities.</li><li>Deputise for other team members in internal meetings, forums and activities as required.</li><li>Support other areas of the Risk directorate as required.</li></ul><h4>Benefits</h4>Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:<br><br>Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.<br><br>Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.<br><br>Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.<br><br>Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.<br><br>We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>How to apply?</p><p>To apply please follow the links to our careers page.</p><p>Security</p><p>Successful candidates must pass a disclosure and barring security check.</p><p>Selection process details</p><p>For more information on the role, please see the attached Job Description.</p><p>Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England. <br><br>Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.<br><br>Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.<br><br>Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:<br><br><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Forganisations%2Fhomes-england%2Fabout%2Fpersonal-information-charter&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709448708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=pjDFFDlHY7zgFNxx382ALMbJiw90f6DVARZfyZfjizs%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter</a><br><br></p><p>Nationality requirements</p><p>Open to UK, <a href="https://gbr01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fthecommonwealth.org%2Fmember-countries&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709464704%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=r0Rz6b9bvo4%2Fo7AU2d6SMHLXaaVe5%2BWf%2Bv3jjL%2BHYVg%3D&amp;reserved=0" target="_blank">Commonwealth</a> and <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Feu-eea&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709477834%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=9afIX7gl80%2BvPO9deAYKN%2Fgy6ByyqFXW1sHolEZTxic%3D&amp;reserved=0" target="_blank">European Economic Area (EEA)</a> and certain non EEA nationals. Further information on whether you are able to apply is available <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fnationality-rules&amp;data=05%7C02%7CEsra.Demirtas%40homesengland.gov.uk%7C7c822f21f3904e27968808dc52f79f69%7Cfaa8e2690811453882e74d29009219bf%7C0%7C0%7C638476470709489987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=iRgJvWJgZuGR0vW3MsvCQWx9V5KiFAWtqpC0cMqAcdI%3D&amp;reserved=0" target="_blank">here</a>.</p><p>Working for the Civil Service</p><p>Please note this Post is NOT regulated by the Civil Service Commission.</p><p>The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.</p><p>Further information</p><p>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.</p><p>Contact point for applicants</p><p>Name: Recruitment Team</p><p>Email: <a href="mailto:recruitmentinfo@homesengland.gov.uk" target="_blank">recruitmentinfo@homesengland.gov.uk</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li><li>Email : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitmentinfo@homesengland.gov.uk" target="_blank">Recruitmentinfo@homesengland.gov.uk</a></li></ul>

Homes England

Manager - Development & Infrastructure Risk

<h4>Job summary</h4><p>Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.</p><p>Visit our <a href="https://www.youtube.com/playlist?list=PL8EcnheDt1zgQYxvMYYtZf732Kp7cGqcC" target="_blank">YouTube channel</a> to watch the full series and come and discover your potential.</p><p>The Planning and Performance Team within the CDIO Finance, Portfolio, Performance and Org Transformation offers a high standard of service to CDIO, driving operational excellence by developing the business plan, associated performance measures and holding the Leadership Team to account for the performance in relation to CDIO Objectives.<br><br>Through the utilisation of established relationships and development of new networks, we deliver continuous improvement in both business performance and delivery, presenting accurate performance information across the business. We analyse information to identify and understand the impact on the business in order to influence stakeholders and challenge outcomes. We work collaboratively and corporately to support the integration of the risk across CDIO; delivering business improvements through continuous planning, utilising real time information to drive performance discussions.</p><h4>Job description</h4>As a Planning and Performance Analyst you will be accountable for developing and maintaining high quality Performance Reporting and working with business areas to understand their requirements and developing needs.<h4>Person specification</h4><ul><li>Maintaining strong relationships with business areas.</li><li>Developing high quality reporting that meets user requirements.</li><li>Resilient Leadership to promote wider understanding of the performance framework and its importance.</li><li>Holding performance hubs with Deputy Directors</li><li>Delivering to time and to the required quality. ensuring assurance processes are embedded.</li><li>Invest in the development of the team to build capability while contributing to making CDIO a great place for a technology career.</li></ul><p><strong>Essential Criteria:</strong></p><ul><li>Strong Technical reporting and data analysis skills including technical skills such Power BI, along with WCAG awareness.</li><li>Experience in delivery of reports to tight timescales and based on user requirements.</li><li>Understanding and manipulating complex data and disparate sets and making them easy to interpret.</li><li>Experience in analytics, using data to identify trends and patterns.</li><li>Challenging and influencing within and externally to own department.</li></ul><p><strong>Transitional Sites</strong></p><p>For more information on where you might be working, <a href="https://www.civil-service-careers.gov.uk/hmrc-locations/" target="_blank">review this information on our locations</a>.</p><p>If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.</p><p>These sites are:</p><ul><li>Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle</li><li>Telford Plaza, Telford - moving to Parkside Court, Telford</li></ul><p>You will be given more information about what this means at the job offer stage</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Managing a Quality Service</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>As part of the interview you will need to present a Power BI report of your choice and explain how you created it. The presentation should last no more than 10 minutes.</li></ul><h4>Benefits</h4>Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.</p><p>We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.</p><ul><li>Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.</li><li>Family friendly policies.</li><li>Personal support.</li><li>Coaching and development.</li></ul><p>To find out more about HMRC <a href="https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants/your-little-extras-and-big-benefits-handbook--2" target="_blank">benefits</a> and find out what it’s really like to work for HMRC<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhmrc-jobs.career-inspiration.com%2Fapp%2Fhome&amp;data=05%7C01%7Cochvinder.sandhu%40hmrc.gov.uk%7C58f2566a4caf4b596c0408dac6e2c1fd%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638040974455103539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=G2Ks8M3egM5qVREswI94ydHKRzsXUwKpIJpTaRZpDiE%3D&amp;reserved=0" target="_blank">hear from our insiders</a> or visit<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"></a><a href="https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/" target="_blank">Thinking of joining the Civil Service</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>How to Apply</strong></p><p>As part of the application process, you will be asked to provide the following:</p><ul><li>A name-blind CV including your job history.</li><li>A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.</li><li>Three separate 250-word statements on the Behaviours - Leadership (Lead Behaviour), Managing a Quality Service, and Changing and Improving.</li></ul><p>Further details around what this will entail are listed on the application form.</p><p><strong>Sift</strong></p><p>In the event of a large number of applications being received, an initial sift may be held on the essential criteria.</p><p>At full sift all behaviour statements, and your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.</p><p>We may also raise the score required at any stage of the process if we receive a high number of applications.</p><p><strong>Interview</strong></p><p>During the panel interview, you will be assessed on Experience, Behaviours and a Technical presentation. As part of the interview you will need to present a Power BI report of your choice and explain how you created it. The presentation should last no more than 10 minutes.</p><p>Interviews will take place via video link. Sift and interview dates to be confirmed.</p><p><strong>Eligibility</strong></p><p>Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: <a href="mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk" target="_blank">unitybusinessservicesrecruitmentresults@hmrc.gov.uk</a> – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – <strong>[insert vacancy ref]</strong> &amp; vacancy closing date <strong>[insert date]’.</strong></p><p>To check that you are eligible to apply for this role, <a href="https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/" target="_blank">please review the eligibility information before submitting your application</a>.</p><p><strong>Reserve List</strong></p><p>A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.</p><p><strong>Merit List</strong></p><p>After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.</p><p><strong>Criminal Record Check</strong></p><p>Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.</p><p><strong>Hybrid working at HMRC</strong></p><p>HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).<br></p><p><strong>Reasonable Adjustments</strong></p><p>We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.</p><p>If you need a change to be made so that you can make your application, you should: </p><ul><li>Contact the UBS Recruitment team via <a href="mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk" target="_blank">unitybusinessservicesrecruitmentresults@hmrc.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li></ul><p>Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</p><p><strong>Important information for existing HMRC contractual homeworkers:</strong></p><p>This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.</p><p><strong>Terms and Conditions </strong></p><p>Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.</p><p>HMRC has a presence in every region of the UK. For more information on where you might be working, <a href="https://www.civil-service-careers.gov.uk/hmrc-locations/" target="_blank">review this information on our locations</a>.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.</p><p>Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. </p><p>Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.</p><p>Questions relating to an individual application must be emailed as detailed later in this advert.</p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>New entrants will join on the minimum of the pay band.</p><p>Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.</p><p>If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. </p><p>For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fworking-for-hmrc-information-for-applicants&amp;data=05%7C02%7Crecruitmentreportingperformanceunity%40hmrc.gov.uk%7Cbc4ce7d829ea4c87676408dde15791d0%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638914488435915483%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=W0g4BVqKYKf48jUwISn54Xl15GKbdRh%2F%2Fp%2B3unspNVU%3D&amp;reserved=0" target="_blank">Working for HMRC: information for applicants - GOV.UK</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>Open to UK nationals only.<h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lauren Taylor</li><li>Email : <a href="mailto:lauren.taylor@hmrc.gov.uk" target="_blank">lauren.taylor@hmrc.gov.uk</a></li><li>Telephone : 03000582969</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk" target="_blank">unitybusinessservicesrecruitmentresults@hmrc.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via <a href="mailto:ubsrecruitmentcomplaints@hmrc.gov.uk" target="_blank">ubsrecruitmentcomplaints@hmrc.gov.uk</a>. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.<br><br>

Planning & Performance Analyst

Network Operations Engineer

Senior Digital Portfolio Manager

Crown Prosecution Service

National Legal Trainee Scheme - Barrister - January 2026 (October 2027 start)

National Legal Trainee Scheme - Solicitor - January 2026 (October 2027 start)

<h4>Job summary</h4><p>The Customer Advice Delivery Enablement Team are at the forefront of work to ensure Acas’s Advice Services best meet the needs and interests of our customers and stakeholders. This work includes developing operational policy, co-ordination of activities to meet required service levels, provision of knowledge support and identifying potential for innovation and improvement within Advice that will extend Acas’s reach and impact. </p><p><strong>The National Operations Service Manager:</strong></p><ul><li>Leads a small team responsible for forecasting, scheduling and administration of a workforce management system responsible for relevant Acas ACD services.</li><li>Facilitates the effective deployment of staff to meet required SLA, identifying potential barriers to this and alerting relevant stakeholders, including Head of Advice Services</li><li>Ensures schedules are built to achieve targets and comply with contractual terms and policy guidance around development time, breaks, lunches and additional non-customer facing time.</li><li>Co-ordinates activities across the Advice service function, providing insight to support business and workforce planning</li><li>Provides regular and ad- hoc performance reporting to multiple business areas including senior managers</li><li>Maintains and improves relationships with internal business areas, promoting awareness of Advice Service business planning needs.</li><li>Identifies and develops improvements and efficiencies in processes and procedures, including with the WFM system, working collaboratively with internal stakeholders and external suppliers to meet service needs.</li><li>Builds and models a positive, inclusive and “can do” culture.</li></ul><h4>Job description</h4><p><strong>Main Accountabilities:</strong></p><ul><li>Responsibility for forecasting, planning, scheduling and real time management to achieve agreed SLAs.</li><li>Developing service/s protocols, and guidelines as required, taking account of all stakeholder needs.</li><li>Facilitating the delivery of centrally agreed service levels and maximising service efficiency through effective deployment of available staff.</li><li>Identifying risks and put in place mitigation, highlighting wider issues outside of the team’s control to relevant stakeholders with recommendations for action.</li><li>Quality assuring processes, systems and outputs related to all elements of WFM to ensure that issues are identified and rectified quickly.</li><li>Utilise the WFM forecasting and scheduling system functionality to improve efficiencies and processes.</li><li>Ensuring the work of the team and systems are carried out in line with relevant legislation (eg GDPR) and Acas policies.</li><li>Ensuring team quality standards are maintained through coaching, feedback and training.</li><li>Building effective relationships with stakeholders across the business and with suppliers to ensure service needs are understood and met.</li><li>Overseeing production and distribution of relevant data and information to stakeholders.</li><li>Work with Senior Advice Manager, Analysts and Advice management to:</li><li>Coordinate and manage the Adviser resource,</li><li>Identify trends impacting on delivery of services,</li><li>Implement opportunities for improvements,</li><li>Identify staffing requirements and plan recruitment, and</li><li>Plan operational activities and promotion of services.</li><li>Supporting the delivery of continuous improvement across the service, gathering insight and intelligence and using this to develop new approaches ready for implementation.</li></ul><p><strong>Who we are:</strong></p><p><strong>Acas exists to make working life better for everyone in Britain.</strong> We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. <strong>That means we’re working for everyone to help prevent and resolve workplace issues.</strong></p><p>Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.</p><p><a href="https://www.youtube.com/embed/pD7f-gurpg4?si=ARIKnPLY8d8c7g2W" target="_blank">Acas: Britain’s Workplace Experts</a></p><p>Acas has been recognised for its <strong>Diversity and Inclusion in the workplace</strong> from the Employers Network for <strong>Equality and Inclusion awards</strong> – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which <strong>embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.</strong></p><h4>Person specification</h4><p><strong>Experience: </strong><br><br><strong>Essential Criteria:</strong></p><ul><li><strong>Knowledge of forecasting and staff scheduling for a Contact Centre environment (Lead Criteria).</strong></li><li>Supporting stakeholders by providing regular and ad-hoc performance reporting.</li><li>Experience of managing resource through Workforce Management Systems (WFM).</li><li>Utilising Microsoft Excel to create and maintain reporting spreadsheets.</li></ul><p><strong>Desirable Criteria:</strong></p><ul><li>Previous line management experience.</li><li>Managing a team or service through a period of change.</li><li>Supporting continuous improvement by identifying and developing improvements in systems, processes and procedures.</li></ul><h4>Benefits</h4>Alongside your salary of £36,547, Advisory, Conciliation and Arbitration Service contributes £10,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: </p><ul><li>Learning and Development;</li><li>Health and wellbeing;</li><li>Pension scheme;</li><li>Cycle to work scheme;</li><li>Interest free season ticket loans;</li><li>Volunteering opportunities.</li></ul><p><strong>Could you ask for any more?</strong></p><p>You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop. </p><p>To find out more please check out - <a href="https://www.acas.org.uk/about-us/working-for-acas" target="_blank">Working for Acas</a><a href></a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Strengths and Experience.<p><strong>How to apply</strong></p><p>Please click on the 'Apply now' button.</p><p><strong>As part of the application process, you will be asked to complete:</strong></p><p>An evidence-based <strong>Statement </strong>of <strong>Suitability </strong>and <strong>CV </strong>reflecting the essential and desirable Experience requirements as listed in the Job Description. Your statement of suitability should be no longer than 750 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.</p><p>Should a large number of applications be received, an initial sift may be conducted using the:</p><p><strong>Lead Criteria:</strong> Knowledge of forecasting and staff scheduling for a Contact Centre environment. <br><br>Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.<br><em><br></em>If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.</p><p><strong>Interview Details</strong></p><p>If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place in the week commencing <strong>16 February 2026</strong>. The interview will be a <strong>Strength </strong>and <strong>Experience</strong> interview and will also include <strong>Presentation</strong>. </p><p>The following essential criteria will be assessed at interview:</p><ul><li>Knowledge of forecasting and staff scheduling for a Contact Centre environment.</li><li>Supporting stakeholders by providing regular and ad-hoc performance reporting.</li><li>Experience of managing resource through Workforce Management Systems (WFM).</li><li>Utilising Microsoft Excel to create and maintain reporting spreadsheets.</li></ul><p>A reserve list will be created for this position, this means that if you have passed the interview, but we couldn’t offer you this position, you’ll be on a reserve list for 12 months if a similar position becomes available.</p><p>If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:</p><ul><li>Contact Acas HR Recruitment Service via <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a> as soon as possible before the closing date to discuss your needs.</li><li>Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.</li><li>Find out more about the <a href="https://www.civil-service-careers.gov.uk/disability-confident-scheme/" target="_blank">Disability Confident Scheme</a> and <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments</a><a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">https://www.civil-service-careers.gov.uk/reasonable-adjustments/</a>.</li></ul><p><strong>Want to learn more about Civil Service recruitment?</strong> You can find out more on <a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank">Civil Service Careers</a> - including information on <a href="https://www.civil-service-careers.gov.uk/a-guide-to-civil-service-success-profiles/" target="_blank">Success Profiles</a>, writing a <a href="https://www.civil-service-careers.gov.uk/how-to-write-your-ps/" target="_blank">Personal Statement</a>, acceptable use of <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial Intelligence</a> and what to expect at <a href="https://www.civil-service-careers.gov.uk/assessments-and-interviews/" target="_blank">Interview</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : HR Recruitment Team</li><li>Email : <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a></li><li>Telephone : N/A</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a> in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY3MDgmdmVyaWZ5PWE1ZTg4Njc1MmIzYTI2ZDAyZTRiNzhjYjBhMmRiYzZkJnJlcXNpZz0xNzY3NjczMTk1LTgzOTAzNzc1ZmQ2N2IyZDE3ZGY5MDIwZDU0YmYxODlhZWQzMmI2ODY=" target="_blank">Job Description - National Operations Service Manager Opens in new window</a> (docx, 45kB)

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