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Location: Castle Point Council Offices, Kiln RoadSalary: £29,064 - £30,518 per annum (SCP 13 - 16)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:BasicCastle Point, EssexHousing Options Business Support OfficerFull Time – 37 hoursGrade 4 - SCP 13 - 16£29,064 - £30,518Closing date: Sunday 21st December 2025Please note if we receive an influx of candidates we may bring this closing date forwardCastle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Options Business Support Officer to deliver a resident focussed, data led, performance driven service.You will be supporting our Housing Options team through providing a high level of efficient and effective administrative, technical and customer-focused support. This role ensures the smooth operation of housing services, supports strategic initiatives and helps maintain high standards of service delivery.Some of the key responsibilities are:<ul><li>Being responsible for data management – Collecting, analysing and reporting on data related to housing options services.</li><li>Acting as the first point of contact for the Housing Options Service by addressing resident queries and providing excellent customer service.</li><li>Maintaining performance management frameworks.</li><li>Organising and supporting events relating to Housing Options services, such as tenant forums, community events and team meetings.</li></ul>We are looking for candidates who are able to:<ul><li>Communicate effectively with a broad range of people and record, collate and relay accurate and concise information.</li><li>Who can act with integrity, take responsibility and manage stress effectively while maintaining high levels of motivation to support the work of the service to achieve successful outcomes for residents.</li><li>Who are able to work proactively and flexibly and know when to take instructions or use your own initiative to meet deadlines and solve problems that will face you on a day-to-day basis</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:- 27 days Annual leave- FREE Gym membership- Membership of the Local Government pension scheme- Eye test vouchers- Professional learning development opportunities- Staff discounts- Employee Assistance ProgrammeFor an informal discussion regarding this role, please contact Recruiting manager – Harvinder Parhar – <a href="mailto:hparhar@castlepoint.gov.uk" target="_blank">hparhar@castlepoint.gov.uk</a> The successful applicant will be subject to an Basic Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer.





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1 Housing Job in Basildon, UK