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Please apply online via the link provided.



Are you seeking a new challenge where you can truly make a difference? &nbsp;
If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team. Based in Croydon, you will support our&nbsp;Cheyham Park scheme in Surrey, with occasional travel to schemes across South West London. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes.
Your responsibilities will include offering a front-line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving licence with access to your own vehicle and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.
If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.&nbsp;
What you’ll be doing&nbsp;
<ul>
<li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.&nbsp;</li>
<li>Deliver the service in line with agreed parameters for the role.&nbsp;</li>
<li>Provide a customer facing service to residents, have regularly contact with them, including making daily welfare calls.</li>
<li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.&nbsp;</li>
<li>Work closely with other agencies to ensure residents are able to access a full range of services and support.&nbsp;</li>
<li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.&nbsp;</li>
</ul>
What you’ll need&nbsp;
<ul>
<li>Understanding of the diverse needs of older people&nbsp;</li>
<li>Ability to develop partnership working internally and with other agencies to generate effective solutions to problems&nbsp;</li>
<li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team&nbsp;</li>
<li>Customer-focused and experience of providing excellent customer care&nbsp;</li>
<li>Ability to take responsibility for a scheme, the residents who live there and the service provided to them.</li>
<li>Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety</li>
<li>Ability to receive and respond to customer feedback and complaints professionally at all times&nbsp;</li>
<li>A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.</li>
</ul>
In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.&nbsp;
Closing date: 7th October&nbsp;2025.
About us
At Southern Housing, our residents are at the&nbsp;heart&nbsp;of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
<ul>
<li>Pension</li>
<li>Life assurance</li>
<li>Healthcare cash plan</li>
<li>Eyecare &amp; dental</li>
<li>Birthday leave</li>
<li>Retailers&nbsp;discounts</li>
<li>Cycle to work</li>
<li>Buy &amp; sell annual leave</li>
<li>Season ticket loan</li>
<li>In-house academy &amp; career development</li>
<li>Flexible working</li>
</ul>
Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience&nbsp;and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Reference: OCT20253067Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzqz3PNAFjBl_Q%253d%253d/a10e3003-f705-49a6-9845-75cfe9aeff9b?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T041339Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=492a7c037e9e9115840fab70f99c136d9b539cc9d2ed5eeeb98b332e4932c565" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzqz3PNAFjBl_Q%253d%253d/dc02f5ae-4566-4ab3-bc1e-e0e8f6c844b8?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ResidentLiaisonOfficerJobDescription.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T041339Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=f9bd6a886f7b7bad6ceaa4d52cbf76106150d2a320b29504fe755e2e121d6bc1" target="_blank">ResidentLiaisonOfficerJobDescription.pdf</a></li></ul>Resident Liaison Officer Location: South London - Hybrid working Contract Type: Full-time, Permanent Driving Licence RequiredAre you passionate about making a real difference in communities? Join Wandle Housing as a Resident Liaison Officer and play a pivotal role in shaping the future of our neighbourhoods across South London.Founded in 1967, Wandle is committed to providing homes to be proud of and services you can trust. We’re tackling the housing crisis head-on by delivering high-quality, affordable homes to those who need them most.What you’ll do:<ul><li>Lead resident engagement for planned improvement works across our estates</li><li>Organise events, consultations, and surveys to ensure resident voices are heard</li><li>Champion social value and build strong relationships with local authorities and stakeholders</li><li>Be the first point of contact for residents, supporting them through decant and rehousing processes</li><li>Collaborate across teams to deliver shared goals and improve neighbourhoods</li></ul>What you’ll bring:<ul><li>Experience in customer service and resident engagement</li><li>Strong communication and partnership-building skills</li><li>Knowledge of social housing, decanting, and rehousing principles</li><li>Ability to manage competing demands and work flexibly</li><li>A clean driving licence and access to a vehicle</li></ul>Why Wandle? We’re more than just a housing provider-we’re a community builder. You’ll be part of a passionate team working collaboratively to deliver meaningful change for our residents.Closing Date: 19 October 2025 Shortlisting: 20 October 2025 Interviews: Week commencing 27 October Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Wandle Housing Association

Resident Liaison Officer

Reference: OCT20253172Benefits: £28500 annual, 29 days annual, 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzpiQsC2eghPTg%253d%253d/9946e0e1-234a-48ac-ac74-26f2922c0876?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RoleProfileforRepairsScheduler_Nov2024.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T041405Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=8cd1eb183c0bb366c00911590b1e792df2fdad946d3aee0da8d03eb44c1c101e" target="_blank">RoleProfileforRepairsScheduler_Nov2024.pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzpiQsC2eghPTg%253d%253d/78e878af-45ca-409d-9ac8-bdb7a9596789?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T041405Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=84ccd5186293bf87086fb1a7368d9030b87c2122db083bb880adab1dcec4fd4d" target="_blank">RecruitmentPack_2024.pdf</a></li></ul>Founded in 1967 as the Merton Family Housing Trust, we see our purpose as supporting people, across south London, who need a home and we are helping to tackle the shortage of good quality affordable housing by providing homes for people most in need of housing. We want to be a good landlord and contribute to building strong communities in south London and deliver against our vision ‘Homes to be proud of and services you can trust’.The Scheduler is responsible for the effective daily operation of the scheduling system. The role supports the Repairs and Trades staff to deliver the agreed service levels and allows them to maximise their productivity and efficiency.A day in the life:You will: <ul><li>Operating the scheduling system in order to ensure the correct/appropriate technical resource is able to respond to work allocated to them</li><li>Provide support and “best practice” on the scheduling system to ensure high levels of utilisation</li><li>Ensuring void property repairs are completed in line with KPIs through the allocation of resources</li><li>Continually review the scheduling system to achieve maximum operative efficiency. To include rescheduling for non-availability and resident appointment changes</li><li>Liaise with residents, contractors and customers to achieve excellent customer service and KPIs</li><li>Ensure all work is carried out in line with Data Protection and other appropriate legislation</li><li>Supporting the Technical resources in ensuring continuity of the repairs service by resolving day to day issues in respect of work allocation and resource availability</li><li>Be Supporting staff and ensuring the effective and efficient delivery of excellent customer focused services</li><li>Provide “surge capacity” as required within the Department</li></ul>What you’ll need to have:<ul><li>Educated to GCSE level or equivalent</li><li>An instinctive and practical understanding or what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it</li><li>Experience working in a deadline driven environment</li><li>Experience using common sense, intuition and resourcefulness to successfully solve problems</li><li>Knowledge/experience of housing, repairs or a related discipline</li><li>Experience of delivering a demanding front line service</li><li>Experience of dealing with challenging customers</li><li>Ability to maintain accurate records</li><li>Good verbal, listening and written communication skills</li><li>Able to deal with telephone and email contact with customers in challenging circumstances</li><li>Strong IT skills, including accurate typing/data entry</li><li>Good levels of literacy and numeracy</li></ul>Closing date: 19th October 2025 at 11:59pm Shortlisting: 20th October 2025 Interviews: Week commencing 27th October 2025 Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Repairs Scheduler 

<ul></ul>





<h2>Job introduction</h2>
We’re looking for Housing Manager to lead the delivery of our Large Panel System rehousing programme across three regeneration sites in Brighton and Hove. This is a key role, responsible for making sure residents are supported through change and that our housing services remain responsive, fair, and high quality.
For an informal discussion, please contact Justine Harris - Head of Tenancy Services on <a href="mailto:justine.harris@brighton-hove.gov.uk" target="_blank">justine.harris@brighton-hove.gov.uk</a> or <a href="mailto:Emma.gilbert@brigthon-hove.gov.uk" target="_blank">Emma.gilbert@brigthon-hove.gov.uk</a>
<h2>About the role</h2>What you’ll be doing:<ul>
<li>Leading and coordinating work across the Housing service.</li>
<li>Managing the day-to-day delivery of the large panel system rehousing process.</li>
<li>Representing the service at resident and other stakeholder meetings, and leading discussions.</li>
<li>Supporting complex casework, including legal and tenancy-related issues, in collaboration with the housing teams.</li>
<li>Building strong working relationships with key partners such as social work teams, schools, mental health services, tenant groups, and the Community Engagement Team.</li>
<li>Tracking progress across multiple households and aligning team activity with the project plan for each regeneration site.</li>
<li>Maintaining oversight of all eight LPS blocks included in the regeneration programme.</li>
<li>Managing a team of direct reports.</li>
</ul>What we’re looking for:<ul>
<li>Strong leadership and coordination skills.</li>
<li>Experience in housing management, particularly in complex or large-scale programmes.</li>
<li>Excellent communication and stakeholder engagement abilities.</li>
<li>Confidence in handling sensitive and complex tenancy issues.</li>
<li>A proactive, solution-focused approach to service delivery.</li>
</ul>Why join us?This is a chance to make a real impact in our communities, helping residents through a significant period of change and regeneration. You’ll be part of a committed team working to deliver high-quality housing services and improve outcomes for tenants.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Housing Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7418/Senior_Homeless_Officer_Job_Pack.pdf" target="_blank">Senior_Homeless_Officer_Job_Pack</a></li>
</ul>

Please apply online via the link provided.



Senior Homeless Officers
Permanent / Fixed Term 
Hybrid and Flexible Working 
£40,566 to £44,361 + Benefits
Ref: REQ00002726
We are recruiting for permanent and fixed term Senior Homeless Officers to join our very busy Homeless Team, which has the responsibility for the prevention of homelessness and carrying out all the Council’s statutory homelessness duties.
As well as managing more complex cases as directed, and working with other voluntary and statutory partners, you will also be responsible for undertaking statutory Reviews and appeals in line with Part VII Housing Act 1996 (as amended).
You will provide senior officer case support to the Housing Solutions Officers within the team, ensuring that casework quality is of good quality and meets all necessary legal standards outlined in the Act and the associated code of guidance as well as deputising for the Housing Casework Manager as required.
To be successful, you should have experience of working with vulnerable people and other agencies and have knowledge and experience of housing - especially the legislation and statutory duties for local housing authorities working with homelessness.
The successful candidates will be based mainly at the Civic Centre in Chelmsford, working 37 hours per week, but will be required to work away from the office for some of the time. Hybrid working will become available once the successful applicants have been fully trained.
For more information and to apply, please visit our jobs page. Please let us know on your application form whether you are interested in the permanent role, the fixed term role, or both roles.
Closing date: 21st October 2025.
Interview dates: 30th &amp; 31st October 2025.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Senior Homeless Officers

<ul></ul>

Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
<a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">If you join us, you’ll have access to a range of employee benefits.&nbsp; Read more about these here.</a>
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Service, which adopts a preventative approach across the housing, health and social care agendas. Your primary focus will be to provide practical interventions and support to resettle individuals and families to enhance their ability to live independently.
You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
<ol>
<li>This role is to increase the supply of private rented and temporary accommodation for residents who are homeless or threatened with homelessness, under various different property procurement schemes being operated in the Hounslow borough.</li>
<li>You will carry out property inspections to ensure that landlords and property agents meet the required decent homes standards and sign-up tenancies across different tenures.</li>
<li>You will be provide a vetting and letting process to private landlords, arranging viewings and support homeless households in accepting accommodation in the private sector in discharge of the council’s housing duties.</li>
<li>You will ensure that accommodation complies with relevant standards and legislation and that supporting documentation is obtained and recorded.</li>
<li>You will ensure private rented tenancies are affordable for prospective tenants and suitable for their needs.</li>
</ol>
About You
 1. You have experience of successfully increasing the supply of accommodation for residents who are homeless or threatened with homelessness.
2. You are a great communicator to engage effectively with a broad range of people to influence, motivate, negotiate and persuade and you quickly build trusting relationships with complex individuals, and other professionals, to empower residents to build resilience and gain and maintain their independence.&nbsp;
3. You are able to devise solutions to complex and contentious problems.
4. You are a high performing individual who works collaboratively with others, adapting to meet a range of changing needs while achieving targets and service objectives and make the team the very best it can be.
5. You have exceptional negotiation skills.
6. You preferably have a current driving licence but can travel independently around the Borough to carry out home visits and meet residents and other professionals in community settings.
Essential for the Role
Basic DBS check is required for the role.
If the points below resonate with you, we’d love you to put in an application:
<ul>
<li>Are you passionate about customer services?</li>
<li>Are you an experienced homelessness professional?</li>
<li>Are you looking to working in a forward thinking and progressive housing department?</li>
</ul>
Read more about the work you’ll be doing in the Role Profile.
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Paul.Nally@hounslow.gov.uk" target="_blank">Paul.Nally@hounslow.gov.uk</a>
Interviews for this job will be held during October 2025.
Closing date – 17/10/2025

London Borough of Hounslow

Acquisition Officer

Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About the roleAs demand for affordable housing continues to grow, driven by rising house prices and increasing private sector rents, more people are turning to North Northamptonshire Council for support. The introduction of the Homelessness Reduction Act in April 2018 has transformed the way we work, requiring us to engage with more households for longer periods of time to help them resolve their housing challenges sustainably.At North Northamptonshire Council, we’ve made significant strides in how we deliver housing services, including the implementation of dedicated triage and casework teams. Our offer now includes a broader range of housing and support options than ever before, tailored to meet the diverse needs of our communities. If you're passionate about making a real difference and want to be part of a service that changes lives, this is your opportunity.We currently have five vacancies available across the Housing Solutions Service.The roles will require successful candidates to operate across the North Northamptonshire area.What will you be doing?You will work collaboratively with households who are homeless, or at risk of homelessness to remove any barriers to their rehousing with a focus on prevention. You will create, review and update their personalised housing plan and minimise any stay in temporary accommodation.You will assess if applicants are homeless, eligible for assistance, in priority need, and have a local connection with North Northamptonshire. Where appropriate, you will also consider if they are intentionally homeless.You will issue legally compliant letters, referencing relevant guidance and case-law, and detailing the reasons for your decision.About youYou will have experience of working in housing within a local authority, housing association or equivalent experience within another organisation.You will have a proven ability to provide excellent customer care working effectively with others, have good interpersonal skills and be able to adapt to an ever-changing working environment.To succeed in the role, you must have excellent communication skills, be an accomplished negotiator and problem solver and be able to work by your own initiative.Please see the attached job description and person specification for full details including the essential and desirable criteria for this role.





<ul></ul>

Housing Options Advisor 

We are seeking a highly skilled and motivated Compliance Manager to lead our Compliance Team in delivering safe, high-quality housing across the borough. This is a pivotal role in supporting our commitment to affordable housing and carbon reduction, ensuring our housing stock meets all statutory and regulatory standards.You will be responsible for overseeing all major and minor compliance areas, including: Fire SafetyGas SafetyElectrical SafetyWater HygieneLift MaintenanceAsbestos ManagementAlong with ensuring that all buildings are safe, compliant, and supported by up-to-date statutory documentation you will be expected to implement cyclical testing, servicing, and maintenance programmes as well as:Leading procurement of compliance contracts and specialist testing services.Maintaining accurate records using MRI Asset Management and True Compliance systems.Providing strategic reports, and responding to complaints and FOIs.To be competent in this role it is essential that you have - Chartered membership of a relevant professional body (e.g., CIBSE, RICS, MCIOB) along with:BOHS P405 Asbestos Management qualification.NEBOSH Level 6 Fire Safety in Construction.Training in ACOP L8, HSG274, and gas safety regulations.Proven experience managing a Compliance Team and overseeing all six major compliance areas.Strong understanding of CDM regulations and M&amp;E systems.Excellent communication, leadership, and contract management skills.For an informal discussion about the role please contact Paul Ingram on 01233 330428Click to view a <a href="https://www.ashford.gov.uk/media/fr3prjt1/6814a-compliance-manager-aug-2025-new-jfdoc-24082025.doc" target="_blank">Job Description</a>When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Compliance Manager

Join Us as a Housing Support Worker – Make a Real Difference in Young LivesAt Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence.This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.What You’ll Be DoingIn this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.What We’re Looking ForWe need someone who:<ul><li>Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.</li><li>Is creative and confident in engaging young people, whether through music, sports, art, or other interests.</li><li>Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.</li><li>Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.</li><li>Brings transferable experience from youth work, education, housing, or similar sectors.</li></ul>Why join us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What You’ll Get<ul><li>Up to 25 days’ annual leave plus bank holidays.</li><li>Flexible benefits including healthcare, dental, and discounts.</li><li>4x Life Assurance and up to 10% pension contribution.</li><li>Professional development, including funded apprenticeships.</li><li>Two paid volunteering days each year.</li><li>Family-friendly policies and a supportive team culture.</li></ul>Please read before applying:This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. We currently have several vacancies across Lambeth and Lewisham, so there’s a good chance we’ll find the right fit for you.We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! The selection process includes a virtual interview via Microsoft Teams, followed by a service visit to meet the team and see the environment.Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.For questions, contact Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>, we’re happy to help!If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





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Peabody

Housing Support Worker

As a Neighbourhood Manager, your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear about any concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help.What you’ll do:You’ll be working in your designated neighbourhood with a requirement to work from the Ealing office and covering the Hammersmith &amp; Fulham patch. You’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of their needs.Your role covers all aspects of tenancy and housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and resident satisfaction.You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you’re creative in your problem-solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you.What you’ll need:<ul><li>experience within a customer facing role, preferably within housing management and ideally within the social housing sector</li><li>knowledge in tenancy and leasehold management and enforcement, with experience of safeguarding</li><li>to be resilient with a positive, flexible, compassionate and can-do approach</li><li>highly organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively</li><li>be prepared to undertake a level 3 qualification in Housing Management if not already held.</li></ul> A Basic DBS check is also required.Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What we offer:<ul><li>30 days’ annual holiday plus bank holidays </li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying:If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Stage one interviews will take place over Teams on 28th &amp; 29th OctoberStage two interviews will take place in person at the Ealing office on 31st October and will include a written assessment.You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applicationsIf you have any questions about this role, please Talent Specialist, Caroline at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> 





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Neighbourhood Manager (Hammersmith & Fulham)

Are you ready to take the next step in your housing enforcement career? We’re looking for a proactive and experienced Team Leader to support the delivery of our Private Sector Housing Enforcement service.As Team Leader, you’ll be responsible for day-to-day supervision of a small team of enforcement officers, ensuring that casework is progressing efficiently and in line with legislation and policy. You’ll provide technical guidance, support officer development, and help maintain high standards of service delivery.This role is ideal for someone with strong operational knowledge of housing enforcement who enjoys mentoring others and ensuring consistent, high-quality outcomes.Key Responsibilities:<ul><li>Supervise and support enforcement officers in their daily work</li><li>Allocate and monitor workloads and performance</li><li>Provide technical advice and quality assurance on enforcement cases</li><li>Assist in developing procedures and training</li><li>Contribute to service improvement initiatives</li></ul>What we’re looking for:<ul><li>Qualified Environmental Health Officer or Practitioner</li><li>Registered with the Chartered Institute of Environmental Health (CIEH)</li><li>Experience in housing enforcement</li><li>Strong understanding of housing legislation and enforcement tools</li><li>Excellent communication and leadership skills</li><li>Ability to manage competing priorities and support team wellbeing</li></ul>We are keen to hear from candidates who share our enthusiasm and commitment to deliver an excellent Environmental Health Service for Ealing’s residents, businesses, and visitors. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.Interviews for this post will take place in person. Shortlisted candidates will be provided with further information.The Council operates a hybrid model combining working home and from the office, taking a flexible approach to strike the right balance for officers and service delivery.You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.We’ve tried to make this website as accessible as possible. You can use the accessibility widget on the right-hand side to make it more accessible to you and your needs.Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.Please note all applications will be determined on merit.This role is subject to Ealing Council’s enhanced vetting process.The post holders will be highly motivated, flexible individuals, with excellent customer service skills, able to communicate with people at different levels as appropriate. You will be working with and supporting other team members with complex cases.For a detailed list of responsibilities and person criteria please see the role profile.Benefits include flexible, hybrid working, 25 days annual leave increasing to 28 days after 5 years and 31 days after 10 years of continuous Local Government service.This is a full-time position, working 35 hours per week on a permanent contract.For an informal discussion regarding this rewarding and interesting role please contact Charlotte Ward, Head of Private Sector Housing, <a href="mailto:wardc@ealing.gov.uk" target="_blank">wardc@ealing.gov.uk</a>Closing date: 23 October 2025<a href="https://www.ealing.gov.uk/download/downloads/id/21060/private_sector_housing_enforcement_team_leader_role_profile.pdf" target="_blank">Role profile</a><ul></ul>

London Borough of Ealing

Private Sector Housing Enforcement Team Leader x3

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7350/NSO-JD-Sept-2025.pdf" target="_blank">NSO-JD-Sept-2025</a></li>
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Closing date - Sunday 19th October 2025
Interview date - w/c 27th October 2025
To apply for this role, please click the 'Apply' button above. If you do not have access to the internet please call (01962) 848 348 (24 hour line), quoting ref. 146.
The role
Winchester City Council is seeking to appoint a motivated and enthusiastic Neighbourhood Services Officer to join our dynamic Housing team, at a time when we are committed to focusing on reorganising our services to improve outcomes for our customers.
This is an opportunity to work within our local communities, across the 250 square miles of Winchester district, to support the management of safe and pleasant communal areas for our residents.
The successful candidate will be part of a team supporting the delivery of (non-technical) health and safety inspections and monitoring standards in communal areas of our council owned housing stock, including garage blocks and open spaces. You will provide a visible presence for our tenants and leaseholders, working with them and internal departments to maintain and improve standards.
The post holder will also be key in supporting the service with delivering on Consumer Standards.
What you will need to succeed
The successful candidate will be able to work effectively in a team, offer a proactive attitude and demonstrate a commitment to high standards for our customers. You will also be a good communicator, self-motivated, able to problem-solve and have a customer-centred approach to your work.
The role of the Neighbourhood Services Officer will include:
o Undertaking non-technical health and safety inspections in communal areas of our housing stock, including testing fire safety measures;
o Reporting repairs and other defects;
o Ensuring all communal areas remain safe and clear of obstructions and taking appropriate action to enforce this;
o Supporting the monitoring of cleaning and grounds maintenance contracts;
o Supporting residents with advice on matters relating to their block, including fire safety and use of communal areas;
o Liaising with and supporting other teams in respect of tenancy breaches;
o Contributing to the landlord’s health and safety compliance actions;
o Identifying estate improvement works.
Qualification &amp; other requirements for the role
o Previous experience of working in neighbourhood and estate management is desirable, as well as experience in working in a customer focused role.
o As this is a predominantly site-based role, candidates must be capable of meeting the physical and travel demands of the position.
o You will be required to wear a uniform and drive a fleet vehicle at work.
o You will also be subject to a Disclosure and Barring Service check.
If you are keen to make a difference and contribute to improving our services, we would like to hear from you.
For an informal conversation about the role, please contact Fiona Churcher at <a href="mailto:fchurcher@winchester.gov.uk" target="_blank">fchurcher@winchester.gov.uk</a>
We offer an excellent package of benefits, including:
o Employer paid health cash plan;
o Salary sacrifice scheme for cars and bikes;
o 26 days annual leave per year rising to 33 days, dependent on length of service;
o 13 days additional flexi leave per year (subject to operational requirements);
o Option to buy up to 5 days additional annual leave;
o Free parking (during work hours) at any Winchester Park and Ride;
o Membership to the Local Government Pension Scheme;
o Discounts at a range of major high street brands and the two leisure centres in the district;
o Season ticket loans;
o Excellent working environment;
o Support for continuous professional development.

Winchester City Council

Neighbourhood Services Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7411/HRA_Compliance_Officer_-_Job_Description___Person_Specification.pdf" target="_blank">HRA_Compliance_Officer_-_Job_Description___Person_Specification</a></li>
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Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.



Internal Applicants Only 

We are currently seeking a highly motivated, dedicated and diligent HRA Compliance Officer to play an integral role in ensuring our housing landlord health &amp; safety obligations are met. Focusing on the electrical and asbestos workstreams, you will be responsible for procuring and managing related contracts and programmes of work, delivering high quality services that offer value for money, supporting accurate data and performance reporting, and highlighting any areas of non-compliance.
You will need to have a relevant level 4 qualification (such as an HNC or HND in Compliance, Building or Surveying) or be working towards this, experience of statutory landlord compliance and servicing programmes in the social housing sector or a similar operating environment, and knowledge of contracting relationships and related quality standards. &nbsp;We understand you may currently be working in another department though so if you’ve got excellent organisational, analytical and communication skills, and the ability to address any gaps in your knowledge and experience swiftly, then we want to hear from you. &nbsp;&nbsp;
For an informal discussion about the role please contact Claire Wickens by email or Teams.
Interviews are scheduled for Friday 17th October.

Folkestone & Hythe District Council

HRA Compliance Officer (Internal Only)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7256/Regulatory_Compliance_Officer_-_Candidate_Pack.pdf" target="_blank">Regulatory_Compliance_Officer_-_Candidate_Pack</a></li>
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Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



An exciting opportunity has arisen to begin your career in housing regulations and join Dartford Borough Council’s Private Sector Housing Team as a Regulatory Compliance Officer! The Private Sector Housing Team’s role is to improve the standard of private sector properties through grant assistance, enforcement action, education and advice. The types of properties we deal with include HMOs, single dwellings, empty properties, blocks of flats and caravans. This 18-month fixed term post includes the undertaking of the Regulatory Compliance Officer Level 4 Apprenticeship (Housing) alongside your day-to-day role.
As a Regulatory Compliance Officer, you will support landlords and tenants, ensuring their homes meet health and safety standards. You will also support the Team in carrying out enforcement activities when necessary. This role involves assessing customer queries, compiling and evaluating evidence through research, intelligence and information gathering, conducting property visits, and providing advice, guidance and enforcement to ensure compliance with housing regulations. The diverse and dynamic nature of the work means that every case is different. Whether its investigating poor housing conditions and unlicensed HMOs or checking compliance with licence conditions and other regulatory requirements, this position will offer you the opportunity to develop a wide range of skills, knowledge and experience in the field.
You will be fully supported by the team and will have the opportunity to expand your knowledge and skills through both internal and external training. Over the course of your apprenticeship, you will develop the confidence to take on your own caseload under the guidance of senior officers. There is an expectation that twenty percent of the Officer’s time will be spent completing ‘off the job’ training or studying for the duration of the course (expected to be 14-16 months). It will be a condition of any employment offer that you are accepted onto the Level 4 Course. Satisfactory completion of the qualification and fixed term post may lead to an opportunity to apply for the role as a permanent Private Sector Housing Officer within the Team.
This is a sector where substantial changes in legislation are taking place, including the Renters Rights Bill, to transform the experience of privately renting and to provide tenants in poor quality housing with enhanced protection. There has never been a more exciting time to join Dartford Borough Council. This position offers an excellent opportunity to embark on an interesting and rewarding career path where you can make a positive impact on people’s lives. We are looking for someone who is enthusiastic, keen to learn, and is customer focused whilst being a team player with confidence to work within a regulatory environment. If you are interested in making a real difference to housing improvement within the borough and be a significant contributor to our vision of becoming the best Housing team in Kent, we would love to hear from you.
You must be able to demonstrate the following:
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<li>Working in a customer-facing role.</li>
<li>Working within a team and on your own initiative.</li>
<li>Excellent communication skills including in writing.</li>
<li>Ability to read reports and complex writing to ascertain facts and key information.</li>
<li>Attention to detail, organisation skills and customer care skills</li>
<li>Able to deal with challenging behaviour and problem-solving skills</li>
<li>Good IT and the proven ability to learn and utilise new software</li>
<li>Have a demonstrable interest in the Housing sector, including HMOs, the Private rented sector, housing conditions, legislation and enforcement activities.</li>
<li>Minimum of 5 GCSE’s including Maths and English Grade A* - C (9 to 4) or equivalent required; and candidates will need to possess a level 3 qualification or be able to demonstrate experience of working in a customer facing, office, enforcement or maintenance-based role for a minimum of one year.</li>
<li>You must be able to drive and have use of your own car</li>
</ul>

Dartford Borough Council

Regulatory Compliance Officer

Housing Mobility Manager

Title: NEC Application AnalystContract Type: Permanent, Full-Tine, 35 hoursSalary: £55,270 per annum (London weighted salary) or £47,920 per annum (Regional salary), dependant on experienceGrade: 10Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 15th October 2025Interview Dates: 20th, 21st, 22nd,and 23rd October 2025Please click here for the role profile <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHA/KhO4kdP63ASJNc9rAObY+UP+MQDVBIuLEi+yaFxP98rG+i+INFB/Oyw6XEVwpIJ" target="_blank">NEC Application Analyst Role Profile.pdf</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Business Applications Team at L&amp;Q:We have an exciting opportunity! L&amp;Q is seeking an Application Support Analyst with hands-on experience in NEC Housing implementations and support. This is a pivotal time as our Business Applications team is delivering a new Target Operating Model alongside the transformation and re-platforming of our legacy applications. We continuously invest, grow, and innovate to provide an outstanding service to our residents.As an Application Support Analyst, you will take ownership of the NEC Housing software portfolio, ensuring the system is performant, fully supported, and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk, in-house squads, Product Owners, and suppliers.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Provide second-line support for NEC Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.</li><li>Participate in out-of-hours support as part of a standby rota.</li><li>Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.</li><li>Monitor release and upgrade schedules, ensuring NEC Housing software is maintained on supported versions and platforms, and coordinate with teams to prevent conflicts.</li><li>Maintain a register of contracts, renewals, and procurements, ensuring timely action.</li><li>Act as the SME for NEC Housing software, advising both technical and business colleagues.</li><li>Build strong working relationships with Business Stakeholders and Suppliers to ensure smooth operations.</li><li>Take ownership of priority incidents, ensuring they are resolved efficiently.</li><li>Contribute to internal and external service reviews and maintain the application roadmap.</li><li>Apply proactive problem-solving skills, identifying potential issues before they arise and documenting solutions effectively.</li><li>Demonstrate strong documentation skills, capturing processes, configurations, and troubleshooting guidance for future reference.</li><li>Understand housing services workflows and translate business requirements into system configurations within NEC Housing software.</li></ul>What you'll bring:<ul><li>Proven experience in implementing or supporting NEC Housing software within Housing Associations or Local Authorities.</li><li>Strong technical understanding of NEC Housing applications, their modules, integrations, and business processes.</li><li>Experience in Applications Management &amp; Support, ideally in a medium-to-large IT organisation.</li><li>Knowledge of ITIL principles; formal qualifications at Foundation level are desirable.</li><li>Excellent customer-focused skills, with the ability to explain technical issues clearly to non-technical colleagues.</li><li>Strong working knowledge of the Microsoft operating environment and supporting systems.</li><li>Excellent written and verbal communication skills, with the ability to consult, advise, and guide stakeholders.</li><li>Demonstrated proactive problem-solving and documentation skills.</li><li>Clear understanding of housing services workflows and ability to translate business requirements into system configurations.</li></ul>If you are a problem solver,technically capable, and passionate about delivering exceptional residentservices, we’d love to hear from you.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ <ul></ul>

London and Quadrant Housing Trust

NEC Application Analyst

Title: Neighbourhood Housing Lead – South West LondonContract Type: Permanent – Full Time - 35 hoursSalary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance*Reporting Office: London, StratfordWorking Location: Garratt Lane office and South West London – changing to Morden Road, CR4 4DA (office due to open later this year)Patch locations (confirmed on appointment)Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday to Friday, 09:00 – 17:00Closing Date: 29th October 2025 – 23:00Interview Dates – Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) <a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZgO3RkIBDPkYUpfpGH8q2qP3HWpII3MeaixJ2ymwZ3P8HRhSmnYMFuUGm3ouKi4Hkx" target="_blank">Role Profile - Neighbourhood Housing Lead.docx</a> Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.If this sounds like you, we would love for you to apply!Your impact in the role, as the Neighbourhood Housing Lead, you’ll be responsible for the following:• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.• You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.What you'll bring:• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.• You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.• You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.• You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.• Have demonstrable experience in a similar role.• Have a valid license and access to a car for work use.Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.#TJ 





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Neighbourhood Housing Lead - Multiple - 7138

Title: Lettings OfficerContract Type: FTC till July 2025 , Full Time, 35 hoursSalary: £32,881 per annum - £36,069 (London weighted salary) dependant on experience (plus ECU* if policy requirements are met NB. It is essential to have a valid licence and access to a vehicle for this role)Reporting Office: London, StratfordWorking Location: Covering West Region (North and West London, but may require cover outside of the M25)Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Working Pattern: Monday to FridayClosing Date: 15th October 2025 - 23:00Interview Dates: on a date to be confirmed.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.<a href="https://lqgroup.engageats.co.uk/ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAhySb4W4tmPZJ/gg9BESD+bX6/kduv2GvnITEbnzM0A7WL7sC712nTWgQ0DbzRuhM" target="_blank">Role Profile - Lettings Officer.pdf</a>Join our Lettings Team at L&amp;Q:Would you like to join our revamped Housing Management Division as a Lettings Officer and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. If this sounds like you, we would love for you to apply!Your impact in the role:As a Letting's Officer you will be responsible for letting the Trust’s homes, we are looking for applicants who are passionate in delivering excellent customer service to all customers they interact with, whether this be existing residents, prospective residents, or our stakeholders.The individual must be self-motivated and confident in taking ownership of driving efficiency to let the Trust’s properties within the agreed timescales whilst adhering to our policies and procedures. The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively. What you'll bring:We are looking for someone who has a commercial mind set and ideally has experience in dealing with the allocations and lettings process whilst demonstrating excellent attention to detail. The successful candidate must be able to learn the use of business systems. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. It is essential that candidates are a Car Owner/Driver. Previous lettings experience is essential. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.#TJ





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Lettings Officer - West Region - 7139

We’re looking for a Specialist Housing Coordinator to join our team and help deliver high-quality, customer-focused support to our Specialist Housing Officers. You’ll be the central point of contact for vulnerable Care and Support customers, helping them navigate tenancy-related queries and ensuring they feel safe, supported, and empowered in their homes. This is a varied and rewarding role where you’ll work flexibly across a diverse property portfolio, coordinating resources, maintaining accurate tenancy records, and building strong relationships with internal and external stakeholders. Your work will directly contribute to helping our customers sustain their tenancies and thrive in their communities.What you'll doDay to day, you’ll be the go-to person for housing-related enquiries, resolving queries and escalating complex issues where needed. You’ll maintain tenancy records to a high standard, support void and empty property management, and coordinate contractors to ensure properties are let efficiently and to a decent homes standard. You’ll implement health and safety procedures, manage fire risk assessments, and create CRM cases to support safe and timely resolution of customer issues. You’ll also assist tenants with repairs, service charges, and anti-social behaviour cases, ensuring all actions are in line with policy and best practice.What you'll need<ul><li>Experience working in housing, estate management, or a customer service environment supporting vulnerable individuals.</li><li>Strong knowledge of housing legislation and best practice within a Care and Support setting.</li><li>Excellent time management and organisational skills, with the ability to prioritise and meet deadlines.</li><li>Confidence in maintaining accurate records and interpreting straightforward data.</li><li>A proactive, empathetic approach with strong communication and problem-solving skills.</li></ul>This position will require you to be in our London Kings Cross office for a minimum of 1 day a week and an Enhanced DBS.Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Wednesday 22nd OctoberWe may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Specialist Housing Coordinator

We’re looking for a Specialist Housing Officer to join our Rough Sleeper Initiative (RSI) service, delivering high-quality, locality-based housing management to some of our most vulnerable customers. You’ll play a vital role in helping people sustain their tenancies and feel safe, supported, and empowered in their homes. Working closely with care and support providers, you’ll build strong relationships within your patch, ensuring our homes and communities are welcoming, well-maintained, and inclusive places to live. This is a rewarding opportunity to make a real difference in people’s lives while contributing to Peabody’s wider mission of building thriving communities.What you'll doOn a day-to-day basis, you’ll be responsible for delivering a responsive housing management service tailored to the needs of customers within the RSI programme. You’ll manage a designated patch, working collaboratively with internal teams and external support providers to resolve tenancy and estate issues. You’ll carry out estate inspections, oversee cleaning and gardening services, and ensure properties meet health and safety standards. You’ll support customers with repairs, tenancy compliance, and sign-ups, and play a key role in void management and allocations. You’ll also contribute to community-building initiatives, helping to foster positive relationships and inclusive neighbourhoods. This position will require you to be in our London Kings Cross office for a minimum of 1 day a week and to be based at schemes for a minimum of 2 days a week. This role will require a full UK Driver’s license and an Enhanced DBS check. You will also need to participate in an out of hours on call rota.What you'll need<ul><li>Experience in housing management, including estate services, tenancy enforcement, and welfare benefits advice.</li><li>Strong working knowledge of housing legislation and best practice in supported housing environments.</li><li>Excellent time management and organisational skills, with the ability to meet deadlines and manage competing priorities.</li><li>Confidence in maintaining accurate records and making sound decisions based on customer needs and service requirements.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Thursday 23rd October We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Specialist Housing Officer

Are you ready to lead a transformative housing initiative that directly impacts lives across Ashford?We are seeking a commercially astute Manager to head up ABC Lettings which is our innovative Social Lettings Agency. This is a unique opportunity to shape housing strategy, reduce homelessness, and improve access to quality, affordable private rented accommodation for residents living and working in the borough.You will be responsible for the strategic development, promotion, and operational management of the Council’s Social Lettings Agency. Your leadership will drive the procurement and marketing strategies that underpin our housing offer, ensuring properties are safe, well-managed, and meet all statutory requirements, along with:Implementing a robust Accommodation and Procurement Strategy aligned with homelessness prevention goals.Acting as a key ambassador for the Council, promoting our reputation for excellence in property management.Engaging and negotiating with landlords to secure high-quality properties for managed and leased schemes.Monitoring market trends and rental values to inform procurement decisions and cost-saving initiatives.Ensuring properties meet all legal and safety standards, including HHSRS, gas, electrical, and fire safety compliance.Managing budgets, monitoring expenditure, and ensuring financial sustainability of the schemes.In order to excel in this role, it is essential that you have extensive experience in residential lettings, either from the private sector or within public sector housing and have a proven track record of managing teams and budgets, along with:Having knowledge of property legislation, market trends, and landlord engagement.Being a confident communicator, skilled negotiator, and strategic thinker with a passion for delivering high-impact housing solutions.A strong understanding of property management regulations and market dynamicsBudget management and procurement expertiseExcellent communication, negotiation, and advocacy skillsClick to view a <a href="https://www.ashford.gov.uk/media/51ufa5nc/6671-manager-of-abc-lettings-august-2025.docx" target="_blank">Job Description</a>For an informal discussion about the role please contact Jo Fox, Assistant Director of Housing, 01233 330803When Applying – please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community<ul></ul>

Manager of ABC Lettings

Reference: OCT20252812Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzpfXS2j3VYX5A%253d%253d/04d2eec0-c4d0-4fd2-875e-276a285e0a55?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22Roleprofile_RepairsAdministrator_Sept2024.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T040014Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=03a1559557afd5e71cae44c3dfed6e6471958cb2aeb7e26ccbdfc1bb5297613b" target="_blank">Roleprofile_RepairsAdministrator_Sept2024.pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzpfXS2j3VYX5A%253d%253d/a814939a-ff86-49d9-b1bc-a2f878af61cd?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%283%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251004/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251004T040014Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=e0b2cd1ed8b6351427dd5cb083d4fde0dd121a44d1eba51fda89a338f4457ff5" target="_blank">RecruitmentPack_2024(1)(3).pdf</a></li></ul>Circa £30,000 per annum - Hybrid working - Central London - Full Time, Permanent The Repairs Team are responsible for the repairs and maintenance of our properties, as part of providing safe and secure homes. The Repairs Administrator role will focus on supporting the repairs team in delivering a customer focussed high quality repairs and maintenance service.This role will help ensure that we maintain the efficiency and quality of the repair and maintenance operations.The job holder will report to the Repairs Team Manager and will assist with repairs, fleet, job management system and associated repairs programming platform thus aiding efficient service delivery. administration.This role requires an understanding of technical and operational processes, contributing significantly to service delivery, resident satisfaction, operational effectiveness and ultimately contributing to achieving our mission and vision. A day in the life:<ul><li>Respond to enquiries from sub-contractors and internal staff</li><li>Raise OOH jobs that have been attended and arrange payment</li><li>Arrange any follow-on work (FOW) required according to sub-contractor’s reports</li><li>Liaise with Repairs Service Managers (RSM) for decisions on job quotes</li><li>Raise jobs on request and ensure inspection reports are available</li><li>Check the notice of completions (NOC) daily and review reports</li><li>Keep job statuses up to date and ensure rejected jobs are cancelled</li><li>Liaise with other teams as required</li><li>Assist with complaints and Member Enquiry</li><li>Use Dynamics CRM to review complaints tracker and assign complaints to responsible team</li><li>Assist with Member Enquiry investigation</li><li>Assist with fleet and repairs programming platform related enquiries</li><li>Reflect the Wandle values and behaviours in everything you do and inspire your direct reports and staff across Wandle to achieve the best outcomes for our customers</li><li>Support the organisation to improve its customer service delivery through demonstrating Think Customer value at all times</li></ul>You: <ul><li>Have experience with sub-contractor management. </li><li>Be commercially aware. </li><li>Worked in Social Housing.</li><li>Experience responding to queries from sub-contractors and internal stakeholders, and closing down queries. </li><li>Confident reviewing practical reports.</li><li>Experience dealing with fleet management.</li><li>Have good communication skills, both written and verbal. </li></ul>Please apply with your CV and supporting statement outlining why you should be our next Repairs Administrator. Please note, if shortlisted, there will be a 30 minute online assessment to undertake as part of the selection process. Let me know if you require any reasonable adjustments. Closing date: 15 October 2025 at 11:59pm Shortlisting: 16 October 2025 Interviews: Week commencing 20 October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.<ul></ul>

Repairs Administrator

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 Salary: £50,537 - £57,583 Location: 5 Pancras Square, London N1C 4AG/Hybrid &nbsp; &nbsp; &nbsp; Hours per week: 36 Contract Type: Permanent/Full Time Closing Date: Wednesday 22nd October 2025 at 23:59 Interview: Week commencing 3rd November 2025 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all.&nbsp; What You’ll Be Doing / How You’ll Be Involved We have a fantastic opportunity for an experienced Housing Lettings Manager to join our multi-agency team. The Lettings Manager will support the Housing Allocations Service Manager to deliver a financially efficient allocation and lettings service, this may be delivered through the housing register, transfers, decants, mutual exchange and under occupation. The post holder will be responsible for managing, inspiring, and motivating a team of officers facilitating the allocation and lettings.&nbsp; We’re looking for someone with relevant experience in the housing sector to&nbsp;manage and motivate the team by fostering a culture of kindness, accountability, and continuous improvement. &nbsp;You should be enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in an efficient, relational way, with the best outcomes for residents at its heart. To view the Job Profile, please click&nbsp;HERE&nbsp;or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers):&nbsp;<a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10882631/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10882631/file/documen…</a>&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. To be considered for this exciting opportunity it is essential the successful candidate is educated to A Level, NVQ Level or equivalent. You will have previous demonstrable experience managing a busy housing team or in a property management environment.&nbsp; You will have demonstrable experience of leading and motivating a team in a target-driven environment, including organising the team’s rota and schedules to ensure adequate cover and the timely delivery of tasks relating to the Allocations and Lettings service. If you are passionate about housing equality we’d love to hear from you.&nbsp; We're passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work we're doing and why now is the perfect time to join us,&nbsp;watch our video here. What We Offer At Camden, you’ll receive a host of benefits including: <ul>
<li>27 days annual leave for new starters, rising to 31 days after 5 years</li> <li>Local Government Pension Scheme</li> <li>Flexible working opportunities</li> <li>Interest free loans</li> <li>Access to our incredible staff networks</li> <li>Career development and training</li> <li>Wellbeing support and activities</li> </ul> Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden Council

Housing Lettings Manager

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Resident Relationship Officer 
We redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
Resident Relationship Team 
Our Resident Relationship team are key to achieving our vision, designed to unlock the potential of our service users. Our Resident Relationship Team will deliver bespoke support plans for residents and work with some of our most vulnerable households to provide the additional support to residents to manage their tenancy and actively participate as part of their community. Working with partners across the council and the community, our Resident Relationship Officers will support residents irrespective of tenure, and work with residents to resolve and overcome complex challenges. 
Through this newly created team, residents facing the greatest challenges in their life will have access to a single point of contact, who will guide, support, coach and empower them to carry out tasks associated with independent living, maximise access to benefits to ensure tenancy sustainment, reduce rent arrears and other debt, minimize anti-social behaviour, ensure residents have access to healthcare, arrange and facilitate access to community resources and social interaction, and actively work with residents to minimise social isolation. 
The Resident Relationship Officer will wholistically support residents by working with households and individuals, to ensure they have access to education, training and employment opportunities. 
The successful candidate must have a passion for helping residents in all aspects of their lives and be able to remain professional and non-judgemental when dealing with complex needs and case work. You will bring specialist knowledge to the team, including but not limited to experience of delivering positive outcomes in substance misuse support services, experience working in mental health services, working with former offenders or those with complex needs. 
Access to the service will be primarily short to medium term, however in some more complex cases engagement with a resident may be long term. 
Contact Details - 
If you would like to know more about the role, please contact Emmanuel Addo on 0208 132 0849 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Resident Relationship Officer

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Housing Officer/Neighbourhood Manager (Outer London) - Fixed Term Contract until 31st March 2026.&nbsp; Salary £45,527 Per Annum - Pro Rata.
Origin – Great homes, positive people and strong communities.
An inspiring past and a bright future.
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Housing Officer/Neighbourhood Manager
You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin’s residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience.
What you’ll do
This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.
At a glance you will:
<ul>
<li>Manage and resolve any tenancy and estate management issues</li>
<li>Act as a central point of contact for all resident queries</li>
<li>Managing all resident schemes</li>
<li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes</li>
<li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li>
<li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them.</li>
<li>Managing new developments handovers</li>
</ul>
What you’ll need
<ul>
<li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease.</li>
<li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li>
<li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li>
<li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li>
<li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li>
<li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do.</li>
<li>Experience of problem solving and demonstrating professional curiosity</li>
<li>You need a full driving licence and access to your own vehicle for work</li>
</ul>
Our Values
Our&nbsp;core values&nbsp;are at the heart of how we work
<ul>
<li>Take the lead</li>
<li>Create energy</li>
<li>Build trust</li>
<li>Be generous</li>
<li>Stay grounded</li>
<li>Remember the little things</li>
</ul>
We're committed to the well-being of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
<ul>
<li>Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li>
<li>Salary £45,527 Per Annum - Pro Rata.</li>
<li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li>
<li>2 additional ‘giving something back’ volunteer days</li>
<li>A pension scheme with contributions from 4% of your salary</li>
<li>Family leave, compassionate leave and enhanced maternity pay</li>
<li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li>
<li>Interest free loans to help spread the cost of a season ticket or another big purchase</li>
<li>Annual staff conference, team away days and annual team meal allowance</li>
<li>Access to Perk Box for fantastic savings on everyday purchases and much more</li>
<li>Free employee assistance programme</li>
<li>Opportunities to join staff network groups</li>
<li>Refer a friend bonus</li>
</ul>
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline&nbsp;for role of&nbsp;Housing Officer/Neighbourhood Manager detailed above.
Closing date for applications: 19th October 2025
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

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