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Housing AssistantPermanent, 37 hours per week£26,824 - £31,022 per annum (depending on skills and experience)This is an exciting opportunity to join the Shared Housing Service working for both Wychavon and Malvern Hills District Council/s as a Housing Assistant, supporting the Strategic Housing Team. This role is a permanent role, 37 hours working from Monday through to Friday. The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries and liaising with external agencies.The ability to use all Microsoft packages would be advantageous.About youThe successful candidate will:<ul><li>Hold a GCSE in Maths and English at Grade C or above (or equivalent qualification)</li><li>Have a strong customer focus and be able to adapt their behaviour to communicate with the customer in a way that suits the customer’s needs</li><li>Be able to use Microsoft programmes, such as Outlook, Word, Excel, Teams, Sharepoint</li><li>Assist either Housing Options, Private Sector Housing or the Strategic Housing Teams to undertake administrative duties</li><li>Maintain the computerised systems used by the Housing Service</li><li>Actively promote services available to the public/stakeholders and keep information up to date</li><li>Provide advice to members of the public in respect of all aspects of Housing. This could be via telephone, email, web forms, in person or home visits.</li><li>Support the Principal Housing Officers to effectively monitor service delivery and report performance on a quarterly basis.</li><li>Submit government returns for various aspects of the Housing Service on the Governments central portal – DELTA.</li><li>Assist in the preparation of reports.</li><li>Attend Council meetings and meetings with statutory/voluntary agencies as required.</li><li>Raise purchase orders when services are purchased, raise invoices when the Local Authority is charging for services, and processing invoices for payment.</li><li>Raise sundry debtor accounts and monitor payments, to ensure effective use of Council funds.</li><li>The ability to undertake site and home inspections. Full driving license and access to a car is required.</li></ul>What we can offerOur staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Agile Working</li><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>To discuss the post or for further information, please contact Rachael Tooth, Principal Housing Officer on 07773 642 862 or email <a href="mailto:rachael.tooth@wychavon.gov.uk" target="_blank">rachael.tooth@wychavon.gov.uk</a>.Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.Closing date: Sunday 25 January 2026Interview date: Thursday 5 February 2026Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Housing Assistant

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<h2>Job introduction</h2>Job title:&nbsp;Housing Solutions Resettlement and Move On OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Are you committed to tackling homelessness and supporting people into affordable and suitable housing? Liverpool City Council is looking for a proactive and compassionate Resettlement and Move-on Officer to join our Housing Solutions team. In this rewarding role, you’ll work directly with individuals and families experiencing homelessness, guiding them through their resettlement journey from temporary accommodation to help them secure long-term accommodation to ensure that homelessness is brief and non-recurring.The role:<ul><li>You’ll play a key role in delivering on personalised housing plans, managing temporary accommodation placements, and supporting tenancy sustainment.</li><li>You’ll also collaborate with landlords, housing providers, and support agencies to ensure the best outcomes for our clients.</li><li>You’ll be a strong communicator with a passion for social impact and experience in housing or support services.</li></ul>Our offer to you:<ul><li>At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps:Closing date: midnight on Tuesday 13th January 2026 Shortlisting date:&nbsp;Tuesday 20th January 2026 Interview date:&nbsp;9th - 13th February 2026 Interview type:&nbsp;face-to-faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact&nbsp;<a href="mailto:helen.weldrichards@liverpool.gov.uk" target="_blank">helen.weldrichards@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our&nbsp;understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office:&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Housing Solutions Resettlement and Move On Officer

<h4>About the role</h4><h4>Role Summary</h4>To carry out inspections of internal and external communal areas of estates and ensure that health and safety, maintenance and cleaning actions required within the job role are implemented through liaison with colleagues and contractors, or directly if within the post holder’s remit.To provide a responsive customer-focused quality estate service to tenants and residents in line with the Association’s key corporate objectives, working in partnership with residents and residents’ representatives.<h4>Salary:</h4>£30,135<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>NA<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"Working within Estate Services is incredibly fulfilling as you can see first-hand the benefits that this service provides. I look forward to spending many more years with Town &amp; Country Housing, with such friendly and supportive colleagues!"Zac Urquhart, Area Estate Service Manager <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> To ensure a prompt customer focused response to estate service issues raised by residents. </li><li> To attend estate walkabouts and resident meetings as required. </li><li> To recognise safeguarding, anti-social behaviour and other tenancy concerns and report to the relevant TCH manager. </li><li> To attend monthly meetings and walk abouts with the contractors to ensure provision of good service and resolution of issues. </li><li> To programme resident door entry fobs. </li><li> Check windows in the communal areas can be shut, and that glazing is intact. </li><li> Inspect communal areas for any damage, vandalism, or graffiti and to ensure cleanliness is maintained to the required standards and report all repair issues to relevant contractors. </li><li> To be aware of TCH tenancy standards and report anti-social behaviour, incidents of nuisance, abandonment, or other breaches of tenancy conditions to the Area Estate Services Manager. </li><li> Liaise with the Neighbourhood Housing Managers to identify improvements to the estates. </li><li> Ensure that communal areas are free of combustible materials and obstructions, and that there are no electrical or trip and fall hazards present on the site. To tape off or secure areas that need immediate action and are within the post holders’ capabilities. </li><li> To check and read meters, adjust time switches, and provide any other similar services, as required. </li><li> To visually inspect all communal areas – including roofs, elevations, stairwells, garage sites etc. Record and report to the appropriate contractor with a record kept of the same. </li><li> Carry out any minor repairs such as adjusting of door closures, or refixing loose or missing items, refixing signs, installing cigarette bins etc. as directed by the line manager within the scope of your capabilities. </li><li> To inspect refuse areas ensuring they are tidy, reporting bulk clearance or major cleaning requirements to the relevant contractor; to remove inflammable or combustible materials to a place of safety – only when safe to do so and removed and disposed of in an appropriate manner. </li><li> To inspect and ensure that refuse bin wheels, lids and handles are in a safe and effective condition making adjustments where possible, and where contractor repairs are required to report to the appropriate party. </li><li> Assess general cleanliness and condition of site and advise the Area Estate Services Manager. </li><li> Liaise with block champions/ representatives, and where relevant to remedy any dangerous or minor issues and report other contractual matters to the appropriate party. </li><li> To check that car park gulleys, drains and traps are clear of refuse and report issues. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. </li><li> Areas/locations to cover: Maidstone, Chatham, Dartford, Gillingham, Gravesend, Hoo, Sevenoaks, Snodland, Strood, Tovil, Matfield, Brenchley, Coxheath, East Farleigh, Five oak green, Hadlow, Horsmonden, Petteridge, Tudeley, Tonbridge, Pembury, Paddock wood. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Educated to GCSE standard or equivalent. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Knowledge of general repairs, building construction and maintenance; and use of hand tools. </li><li> Clear, effective written and oral communication skills. </li><li> Intermediate level of ICT literacy including knowledge of Microsoft Office. </li><li> Ability to work without direct supervision and organise own workload. </li><li> Experience of dealing with people in a customer facing role and achieving positive results. </li><li> Awareness of the requirements of the Data Protection Act and GDPR. </li></ul><h4>Behaviours</h4><ul><li> Willingness to work outside normal standard hours if the needs of the business demand this. </li><li> Determination to provide a quality service to all customers. </li><li> Full clean UK manual driving licence for the use of a small van which will be provided by Town and Country for business use. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 7 January 2026<h4>Interview Date:</h4>Friday, 17 January 2025<a href="https://prteam.typeform.com/to/mteDpHJK" target="_blank">Apply now</a>





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Town and Country Housing

Estate Contract Officer

Job Description Organisation: London Borough of Waltham Forest&nbsp; Salary: PO6 £52,584 - £55,620 Contract Type: Full-time, permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 16/01/2026 Reference: 1843 About Us: &nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. &nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. &nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. &nbsp; About the role: &nbsp; We are seeking a skilled and empathetic Housing Landlord Complaints Investigator to lead on Stage 2 complaint investigations within our Housing Management and Assets service. This role will also lead relationship management and liaison with the Housing Ombudsman Service and provide insight to the senior management team and service leads to help drive continuous improvement.&nbsp;&nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_HLCI_1843.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt; </a>&nbsp; Key Responsibilities: &nbsp; Investigate and resolve Stage 2 housing complaints in line with the council’s policy and the Housing Ombudsman’s Complaint Handling Code.&nbsp; Liaise with residents to understand their complaint and desired outcome, taking into account any specific needs of vulnerable residents&nbsp;&nbsp; Carry out investigations empathetically with an open mind, ensuring that all issues raised by the complainant are fully addressed&nbsp; Produce high-quality written complaint responses and reports, ensuring clarity and compliance.&nbsp; Assess and apply appropriate remedies, including compensation.&nbsp; Hold contractors and internal teams accountable for timely and effective complaint resolution.&nbsp; Lead relationship management with the Housing Ombudsman, including responses to orders and requests.&nbsp; Lead the Council’s annual self-assessment and reporting on complaint handling performance.&nbsp; Identify areas of significant or persistent service failure identified through complaint investigations and analysis, recommending actions to deliver improvements.&nbsp; Skills, Experience and Qualifications: &nbsp; Excellent investigative skills and experience of undertaking high quality complaint investigations within a local authority, other public sector organisation, regulatory body or similar.&nbsp; Experience of liaising with and responding to the requirements of a regulatory body.&nbsp; Ability to use housing, legal and regulatory knowledge to resolve issues.&nbsp; Excellent written and verbal communication skills, with the ability to explain complex issues clearly.&nbsp; Skilled in stakeholder engagement, negotiation, and influencing to drive positive outcomes.&nbsp; Excellent time management skills to manage a complex caseload, prioritise, set deadlines and cope with conflicting and changing demands.&nbsp; Ability to work both autonomously and collaboratively with a wide range of stakeholders and make evidence based decisions in a fast paced environment.&nbsp; Excellent analytical and report writing skills, with the ability to produce concise, accurate and informative written material for a variety of audiences.&nbsp; Experience of working in social housing and a good understanding of the responsibilities of social housing landlords.&nbsp; Familiarity with the Housing Ombudsman Complaint Handling Code.&nbsp; Experience of working in a local authority with an understanding of a local authority’s responsibility to elected members (desirable).&nbsp; Degree-level education or equivalent, with evidence of continuous professional development.&nbsp; Terms and conditions: &nbsp; The below terms and conditions apply to this role: &nbsp; Satisfactory employment references and CIFAS identity checks; &nbsp; Satisfactory declaration of interest; &nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. &nbsp; How to Apply: &nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. &nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  &nbsp; Equal Opportunity Employer: &nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. &nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. &nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. &nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. &nbsp; Contact Information: &nbsp; If you have any questions about this vacancy or the application process, please contact Salvatore Barbato, Acting Head of Housing Engagement &amp; Service Improvement via email: <a href="mailto:Salvatore.Barbato@walthamforest.gov.uk" target="_blank">Salvatore.Barbato@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. &nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>. &nbsp;





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London Borough Of Waltham Forest

Housing Landlord Complaints Investigator

Job Description Organisation: London Borough of Waltham Forest Salary: Grade: PO3 £45,750 - £49,056 (Pro Rata) Contract Type: Permanent Working hours per week: 14.4 (Thursday &amp; Friday)&nbsp; Application Deadline: 04/01/2026 Proposed Interview Date: TBC&nbsp; Reference: 1941 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; Homelessness Review Service is looking to recruit enthusiastic, experienced Reviewing Officers, who have the skills and commitment to deliver a high quality reviews service. The purpose of this role is to complete s202 Housing Act reviews and Parts 6 and 7&nbsp; of the Housing Act 1996 reviews to a high standard. To ensure full compliance with statute, case law and good practise. To ensure that the Reviews service is customer focused and efficient, to protect the service from litigation and to ensure customers receive the right decision, within target deadlines. The successful candidate will have a detailed knowledge of the operation of the Homelessness Reduction Act 2017, conversant with the Suitability Order 2012 and allied legislation, case law, code of Guidance. You will be able to communicate at an appropriate level with all service users. The successful candidate will also have ability to meet strict deadlines while also juggling competing priorities, has a passion for investigative work, and has an eye for details. Increasingly the bulk of the reviews comprise suitability of accommodation offered to discharge Relief Duty and Main Duty.&nbsp; You will draft complex decisions. Make recommendations where service improvements have been identified. You must be IT literate, able to analyse information and reports in various forms. The successful candidate must have the following skills/attributes: An extensive knowledge of Housing legislation and case law Ability to conduct detailed and thorough investigations Excellent letter and report writing skills The ability to build affective collaborative working relationships across internal Services. Inquisitive mind and ability to think on their feet Ability to work under pressure&nbsp; Ability to work to deadlines <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20%20-%20Reviews%20Officer%20%281941%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Qualifications and Requirements:&nbsp; Candidates must have the following An extensive knowledge of Housing legislation and case law Ability to conduct detailed and thorough investigations Excellent letter and report writing skills The ability to build affective collaborative working relationships across internal Services. Inquisitive mind and ability to think on their feet Ability to work under pressure&nbsp; Ability to work to deadlines Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp; Satisfactory DBS check; &nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact &nbsp;Millie Kasumba Review Manager <a href="mailto:millie.kasumba@walthamforest.gov.uk" target="_blank">millie.kasumba@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





<ul></ul>

Reviews Officer

<ul></ul>





Neighbourhood Housing Officer SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW. About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Role: Lambeth Housing Services is in need of a dynamic, ambitious Neighbourhood Housing Officer to deliver high quality Housing Management Services in the North of the Borough. The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers The team is responsible for: <ul> <li> Tenancy and estate management&nbsp; </li> <li> Investigating nuisance and anti-social behaviour </li> <li> Resident engagement </li> <li> Delivering excellent customer care&nbsp; </li> </ul> We are seeking an experienced Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers.&nbsp; &nbsp; You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction.&nbsp; You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders.&nbsp; You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at&nbsp;<a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> Contact Information: For an informal discussion about the role, please contact Christine Biggs at <a href="mailto:cbiggs@lambeth.gov.uk" target="_blank">cbiggs@lambeth.gov.uk</a> and Samantha Stewart (<a href="mailto:Sstewart@lambeth.gov.uk" target="_blank">Sstewart@lambeth.gov.uk</a>). How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 11 January 2026. Shortlisting: 12 &amp; 13 January 2026. Interviews: Week commencing 19 January 2026. Please cleck here to view:&nbsp;Lambeth Staff Benefits&nbsp; You will be required to undertake a Cifas check.&nbsp;Further information about Cifas can be found here&nbsp;Cifas&nbsp; At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please clickhere. We actively support applications from Lambeth Care Leavers.

Lambeth Council

Neighbourhood Housing Officer

<ul></ul>





<h2>Job introduction</h2>Make a Difference in Brighton &amp; HoveJoin Brighton &amp; Hove City Council as Tenancy Services Operations Manager. Lead services that help residents access secure homes, sustain tenancies, and build safe, inclusive neighbourhoods. Drive strategic leadership across rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention—shaping a trauma-informed, resident-centred approach that champions equality and improvement.Successful candidate will be able to start on or after 1 April 2026 subject to pre-employment checks being completedFor an informal discussion, please contact Justine Harris - Head of Tenancy Services <a href="mailto:justine.harris@brighton-hove.gov.uk" target="_blank">justine.harris@brighton-hove.gov.uk</a><h2>About the role</h2>We’re looking for a senior manager to join our Housing People Services team and help deliver our shared purpose: to enable access to settled homes, sustain tenancies, and create safe, clean, and inclusive neighbourhoods.&nbsp;Your leadership will contribute to Homes for Everyone, a key priority within Brighton &amp; Hove City Council’s Council Plan to create a Better Brighton &amp; Hove for All.As Tenancy Services Operations Manager, you’ll provide strategic leadership for end-to-end tenancy services, including rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention and enforcement. You’ll lead a trauma-informed, resident-centred service &nbsp;that embeds equality, diversity, inclusion, and statutory compliance in everything we deliver.The Resident voice shape our services and we are increasingly engaging in new ways for residents to have greater involvement in holding us to &nbsp;account and supporting our continuous improvement journey. &nbsp;We’re looking for a professional who shares our passion for the following organisational values:&nbsp;<ul><li>Be connected&nbsp;– build strong relationships with residents, partners, and colleagues.</li><li>Be confident&nbsp;– lead teams through change and deliver results under pressure.</li><li>Be innovative and creative&nbsp;– develop practical strategies and drive continuous improvement.</li><li>Be diverse and inclusive&nbsp;– champion equality and ensure services meet the needs of all communities.</li><li>Be healthy and psychologically safe&nbsp;– foster a positive, supportive culture for staff and residents.</li></ul>If you want to make a real difference to the lives of our tenants, this is your opportunity to lead change. Your work will help create safer, cleaner, and more inclusive neighbourhoods, ensuring residents have a voice in shaping the services they rely on.Join us and play a key role in being a great landlord, by working in collaboration to build a city where everyone has a secure home and is part of a thriving community.Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Tenancy Services Operations Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5176/Housing_Reviews_and_Visiting_Officer_JD.docx" target="_blank">Housing_Reviews_and_Visiting_Officer_JD</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



We’re committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community.
*12 Month Fixed-Term Contract*
Our Housing Options and Solutions team plays a vital frontline role, providing practical support, expert advice and timely interventions to help people remain in their homes or secure alternative accommodation when they need it most.
As a Housing Reviews and Visiting Officer, you’ll be part of a dedicated and compassionate team working directly with residents across the Sevenoaks District. Your work will help prevent homelessness, support some of our most vulnerable residents, and ensure the Council meets its legal duties under housing legislation.
Everything you need to know:
This is a varied and rewarding role that combines casework, investigation, and extensive face-to-face work with customers in their homes and other settings, including hospitals. Based at the Council Offices in Sevenoaks, you’ll travel widely across the district carrying out visits, gathering information, and providing practical housing advice.
What you will be doing:
<ul>
<li>Assisting with homelessness reviews under Section 202 of the Housing Act 1996 and the Homelessness Reduction Act 2017, including carrying out investigations and gathering evidence.</li>
<li>Keeping applicants informed of progress on their homelessness reviews within statutory timescales.</li>
<li>Carrying out accommodation suitability and property condition assessments, considering affordability, overcrowding, location, and any risk of violence.</li>
<li>Visiting customers in a range of settings, including hospitals, to support safe and timely discharge planning.</li>
<li>Providing high-quality housing advice, mediation and realistic housing options to individuals and families at risk of homelessness.</li>
<li>Supporting Housing Advice Officers by verifying applicant details, recording findings from visits, and making clear recommendations.</li>
<li>Maintaining accurate, timely case notes and records on Council databases.</li>
<li>Identifying safeguarding concerns and ensuring vulnerable adults and children are referred to the right services at the right time.</li>
<li>Detecting and reporting suspected fraud and liaising with internal teams such as Benefits, Legal and Fraud.</li>
<li>Working collaboratively with internal services and external partners, including Private Sector Housing and voluntary agencies.</li>
<li>Participating in the duty rota and working occasional evenings or weekends where required.</li>
</ul>
What you will bring to the role:
<ul>
<li>Knowledge of housing legislation and guidance, particularly the Homelessness Reduction Act 2017 and Housing Act 1996.</li>
<li>Excellent communication, negotiation and mediation skills, including the ability to manage challenging or emotional situations.</li>
<li>A strong commitment to customer care and achieving positive outcomes for residents.</li>
<li>Confidence working independently in the community, including undertaking lone visits safely.</li>
<li>Strong organisational skills with meticulous attention to record keeping and deadlines.</li>
<li>IT literacy, including the ability to use databases and Microsoft Office applications.</li>
</ul>
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported to make decisions, take initiative, and grow your career in housing.
What’s in it for you?
You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 28 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Want to find out more?
For an informal discussion about this role, please contact: Stephen Tring: <a href="mailto:stephen.tring@sevenoaks.gov.uk" target="_blank">stephen.tring@sevenoaks.gov.uk</a>, +441732227184
Closing date: Sunday 18 January 2026
Interview date: Wednesday 28 January 2026

Housing Reviews and Visiting Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5003/LCC538_Tenant_Move_Coordinator_Job_Description_10_12_25.pdf" target="_blank">LCC538_Tenant_Move_Coordinator_Job_Description_10_12_25</a></li>
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The Role: 
Are you pro-active and customer-focused with a keen eye for detail? We’re looking for a Tenant Move Coordinator to join our Council Housing team. This is an exciting opportunity to make a real difference by supporting our tenants to access the best housing options available to them.
You will play a key role in promoting the efficient use of the council housing stock. You will support tenants who wish to move, including those looking to downsize, and champion mutual exchange as a viable solution.
You will need to demonstrate a real commitment to providing excellent customer care with a resourceful approach to problem solving.
What You’ll Be Doing:
<ul>
<li>Proactively identify tenants who are interested in downsizing and guide them through every step of the moving journey.</li>
<li>Promoting and facilitating mutual exchanges as a housing option.&nbsp;</li>
<li>Maintaining and validating applications on the online exchange system.</li>
<li>Assisting tenants with property adverts and advising on standards. .</li>
<li>Organising and assisting with supported moves.</li>
<li>Working creatively to raise awareness of mutual exchange through social media, newsletters, and other channels.</li>
<li>Undertaking viewings and sign-ups throughout the district.</li>
</ul>
What We’re Looking For
<ul>
<li>Knowledge of social housing and social housing properties within the Lancaster district.</li>
<li>GCSE Maths and English (Grade C or above) or equivalent.</li>
<li>Previous experience dealing with the public in a busy, customer-focused environment.</li>
<li>Excellent IT skills, including use of Excel, databases, and social media.</li>
<li>Strong communication skills and a proactive, problem-solving attitude.</li>
<li>Ability to work flexibly, under pressure, and as part of a team.</li>
</ul>
Why join Us?
<ul>
<li>A friendly, supportive team where your ideas are valued.</li>
<li>Grow your skills with tailored training and development opportunities.</li>
<li>Work in an environment that champions health, wellbeing and inclusion.</li>
<li>Make a genuine impact on the lives of residents.</li>
</ul>
The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition
Standard addition to vacancy adverts:
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.&nbsp;
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC&nbsp;

Lancaster City Council

Tenant Move Coordinator

<ul></ul>





To provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on-going support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers. A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This may be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. To support Housing Officers and other staff within Portsmouth Homes when managing complex cases and working collaboratively with other departments and external agencies as necessary. TSAs will act as a single point of contact within Portsmouth Homes for those in most need of support to prevent the risk of homelessness, communicating effectively and confidently with tenants and households with complex needs, showing empathy and understanding for personal circumstances, whilst being impartial and honest, setting realistic expectations and small step milestones. Skills: •	You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies. •	You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies. •	You should be experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans. •	You must have an comprehensive understanding of the types of risks which may impact upon a persons tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate. •	Be able to identifying priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary. •	You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment. •	You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation. •	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. •	You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This will be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. •	You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture. •	You must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action •	You must have a Full UK driving licence and access to a vehicle for work purposes.

Tenancy Support Adviser

<ul></ul>





Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service. 
Key Responsibilities: 
 
 - Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended). 
 - Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings. 
 - Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary. 
 - Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances. 
 - Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes. 
 - Interpret and explain complex legal matters to tenants, landlords, and other interested parties. 
 - Provide advocacy for applicants in court and support around claiming benefits. 
 
What We’re Looking For: 
 
 - Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996. 
 - Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers. 
 - Excellent interpersonal skills to handle complex enquiries and complaints tactfully. 
 - Ability to work both independently and as part of a team. 
 - Proficiency in using IT databases to manage information effectively. 
 
Why Join Us? 
 
 - Be part of a team dedicated to preventing homelessness and improving housing conditions. 
 - Work collaboratively with various departments and external agencies. 
 - Opportunity to make a real impact in the community. 
 - Supportive work environment with opportunities for professional development 
 
Contact details: 
If you would like to know more about the role, please contact <a href="mailto:Violet.Mukungu@Enfield.gov.uk" target="_blank">Violet.Mukungu@Enfield.gov.uk</a> and <a href="mailto:Rebecca.Porthouse@Enfield.gov.uk" target="_blank">Rebecca.Porthouse@Enfield.gov.uk</a> for an informal discussion. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Housing Caseworker

Title: Head of DeliveryMajor Works West Contract Type: Permanent,Full Time, 35 hours per weekSalary: Competitive *PlusEssential Car User Allowance £1,300 per annumGrade: 12Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% -40% of contractual hours to be worked from reporting office/working location(hybrid working)Closing Date: 5thJanuary 2026 at 11pmInterview Dates: 1st stage via MSTeams 16th January, second stage if required will be held at ourStratford office on 21st/22nd January 2026<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAodAQZ7RoAYa2OyuY09QTjWxJ8ahrKO9w4DbopdWh0+LnM9T+eJtMC5PNxfDsQVdL" target="_blank">Role Profile - Head of Delivery Major Works West.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Delivery Team at L&amp;Q:L&amp;Q are looking for a Regional Head of Delivery to join our Major Works team within Property &amp; Investment Directorate as we embark on an extensive major works delivery programme. These senior roles report into the Director of Major Works and will be key to the success of the L&amp;Q’s delivery programme.The Regional Head of Delivery West will focus on Major Works delivery within Westminster, Enfield, Hackney, Harringay, Croydon, Hammersmith &amp; Fulham, Richmond upon Thames, Brent, Buckinghamshire, Merton, Slough, Bracknell, West Berkshire, Hounslow, Sutton, Wandsworth,If this sounds like you, we would love for you to apply!Your impact in the role:We’re looking for leaders who have a passion for housing, safety of residents and quality of service for customers. As Head of Regional Delivery you will be responsible to for the delivery of major works programmes which will we see investment of up to £100m each year. You will be a visible and adaptable leader who collaborates effectively across the business with peers in housing management, development and property services. As well as managing internal relationships effectively you will be responsible for manging effective external contractual relationships.These are high profile and demanding roles, which will require strong leadership, determination, motivation, resilience and creativity. If you think that you have the knowledge, skills and resolve to lead our regional teams, we are keen to hear from you.What you'll bring:· Experience gained in a similar role· Excellent knowledge of developing maintenance plans and an understanding of the principles of good construction· Experienced people management· Extensive financial acumen· Ability to influence and negotiate· CIBSE, MCIOB RICs or qualification through experience· Customer service skills and commitment to a service led approach· Understanding of regulatory compliance for fire risk management· Experience of working with various forms of contractA Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levels. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.At L&amp;Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Fine out more <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

London and Quadrant Housing Trust

Head of Delivery Major Works West - 7374

Senior Voids SurveyorLocation: North West London Join us and make a difference in housing. At Peabody, we believe in creating homes and communities where people feel safe, supported, and valued. Our values guide everything we do: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. If these resonate with you, we’d love to hear from you.Why Choose Housing? Housing is more than bricks and mortar, it’s about improving lives. As a Senior Voids Surveyor, you’ll play a vital role in turning empty properties into homes, ensuring quality, safety, and value for money for our residents. You’ll lead by example, mentor others, and help us deliver a service that truly puts residents first.What you’ll do:<ul><li>Oversee voids for your allocated region, ensuring quick turnaround of empty properties so they are clear, safe, and lettable to residents at a great standard and value for money.</li><li>Carry out pre- and post-inspections to confirm the scope of work is achieved and properties meet lettable standards.</li><li>Manage and mentor Assistant Voids Surveyors, sharing technical expertise.</li><li>Work operationally four days per week with one admin day at a regional office location.</li><li>Collaborate with contractors and internal teams to secure value for money and speed of delivery.</li><li>Monitor budgets and ensure every pound delivers maximum value for money.</li><li>Provide technical advice and ensure compliance with health and safety regulations.</li></ul>What we’re looking for:To be shortlisted, you must demonstrate:<ul><li>Technical Qualification &amp; Knowledge – Degree or HND/HNC in Building Surveying (or equivalent experience) and knowledge of Schedule of Rates.</li><li>Voids &amp; Contractor Management Experience – Proven experience overseeing voids and working with contractors to secure value for money and timely delivery.</li><li>Problem-Solving &amp; Operational Delivery – Ability to resolve issues quickly and ensure safe, efficient turnaround of properties (operational 4 days per week, 1 admin day).</li><li>Budget &amp; Value for Money Focus – Demonstrated ability to manage budgets effectively and drive cost efficiency without compromising quality.</li><li>Values &amp; Customer Focus – Evidence of behaviours aligned with our values and a strong commitment to excellent customer service.</li></ul>Why join us?You’ll be part of a team that cares about people and communities. We offer opportunities to grow, innovate, and make a real impact. Together, we’ll create homes that change lives.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include two stages:<ul><li>Stage 1: Online Interview This will take place via Microsoft Teams on Monday and Tuesday 19/20 January 2026. It’s an opportunity for us to get to know you better and for you to learn more about the role and our organisation.</li><li>Stage 2: In-Person Interview Candidates who are successful at Stage 1 will be invited to attend an in-person interview at our office on Monday, 26 January 2026. This stage will involve a more detailed discussion about your experience and suitability for the role.</li></ul>Please read before you apply<ul><li>Full UK driving licence and access to a vehicle is preferable.</li><li>This is a hands on role, so field based, requiring daily presence on site.</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with housing experience and a passion for delivering high-quality voids and property maintenance, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Senior Voids Surveyor role. Tell us how your technical expertise, problem-solving skills, and commitment to value for money will help us deliver quick, safe turnarounds and provide homes that meet our lettable standards for future residents.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Peabody

Senior Voids Surveyor - North West London 

Senior Voids SurveyorLocation: South London Join us and make a difference in housing. At Peabody, we believe in creating homes and communities where people feel safe, supported, and valued. Our values guide everything we do: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. If these resonate with you, we’d love to hear from you.Why Choose Housing? Housing is more than bricks and mortar, it’s about improving lives. As a Senior Voids Surveyor, you’ll play a vital role in turning empty properties into homes, ensuring quality, safety, and value for money for our residents. You’ll lead by example, mentor others, and help us deliver a service that truly puts residents first.What you’ll do:<ul><li>Oversee voids for your allocated region, ensuring quick turnaround of empty properties so they are clear, safe, and lettable to residents at a great standard and value for money.</li><li>Carry out pre- and post-inspections to confirm the scope of work is achieved and properties meet lettable standards.</li><li>Manage and mentor Assistant Voids Surveyors, sharing technical expertise.</li><li>Work operationally four days per week with one admin day at a regional office location.</li><li>Collaborate with contractors and internal teams to secure value for money and speed of delivery.</li><li>Monitor budgets and ensure every pound delivers maximum value for money.</li><li>Provide technical advice and ensure compliance with health and safety regulations.</li></ul>What we’re looking for:To be shortlisted, you must demonstrate:<ul><li>Technical Qualification &amp; Knowledge – Degree or HND/HNC in Building Surveying (or equivalent experience) and knowledge of Schedule of Rates.</li><li>Voids &amp; Contractor Management Experience – Proven experience overseeing voids and working with contractors to secure value for money and timely delivery.</li><li>Problem-Solving &amp; Operational Delivery – Ability to resolve issues quickly and ensure safe, efficient turnaround of properties (operational 4 days per week, 1 admin day).</li><li>Budget &amp; Value for Money Focus – Demonstrated ability to manage budgets effectively and drive cost efficiency without compromising quality.</li><li>Values &amp; Customer Focus – Evidence of behaviours aligned with our values and a strong commitment to excellent customer service.</li></ul>Why join us?You’ll be part of a team that cares about people and communities. We offer opportunities to grow, innovate, and make a real impact. Together, we’ll create homes that change lives.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include two stages:<ul><li>Stage 1: Online Interview This will take place via Microsoft Teams on Monday and Tuesday 19/20 January 2026. It’s an opportunity for us to get to know you better and for you to learn more about the role and our organisation.</li><li>Stage 2: In-Person Interview Candidates who are successful at Stage 1 will be invited to attend an in-person interview at our office on Monday, 26 January 2026. This stage will involve a more detailed discussion about your experience and suitability for the role.</li></ul>Please read before you apply<ul><li>Full UK driving licence and access to a vehicle is preferable.</li><li>This is a hands on role, so field based, requiring daily presence on site.</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with housing experience and a passion for delivering high-quality voids and property maintenance, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Senior Voids Surveyor role. Tell us how your technical expertise, problem-solving skills, and commitment to value for money will help us deliver quick, safe turnarounds and provide homes that meet our lettable standards for future residents.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Senior Voids Surveyor - South London 

Senior Voids SurveyorLocation: North East London Join us and make a difference in housing. At Peabody, we believe in creating homes and communities where people feel safe, supported, and valued. Our values guide everything we do: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together. If these resonate with you, we’d love to hear from you.Why Choose Housing? Housing is more than bricks and mortar, it’s about improving lives. As a Senior Voids Surveyor, you’ll play a vital role in turning empty properties into homes, ensuring quality, safety, and value for money for our residents. You’ll lead by example, mentor others, and help us deliver a service that truly puts residents first.What you’ll do:<ul><li>Oversee voids for your allocated region, ensuring quick turnaround of empty properties so they are clear, safe, and lettable to residents at a great standard and value for money.</li><li>Carry out pre- and post-inspections to confirm the scope of work is achieved and properties meet lettable standards.</li><li>Manage and mentor Assistant Voids Surveyors, sharing technical expertise.</li><li>Work operationally four days per week with one admin day at a regional office location.</li><li>Collaborate with contractors and internal teams to secure value for money and speed of delivery.</li><li>Monitor budgets and ensure every pound delivers maximum value for money.</li><li>Provide technical advice and ensure compliance with health and safety regulations.</li></ul>What we’re looking for:To be shortlisted, you must demonstrate:<ul><li>Technical Qualification &amp; Knowledge – Degree or HND/HNC in Building Surveying (or equivalent experience) and knowledge of Schedule of Rates.</li><li>Voids &amp; Contractor Management Experience – Proven experience overseeing voids and working with contractors to secure value for money and timely delivery.</li><li>Problem-Solving &amp; Operational Delivery – Ability to resolve issues quickly and ensure safe, efficient turnaround of properties (operational 4 days per week, 1 admin day).</li><li>Budget &amp; Value for Money Focus – Demonstrated ability to manage budgets effectively and drive cost efficiency without compromising quality.</li><li>Values &amp; Customer Focus – Evidence of behaviours aligned with our values and a strong commitment to excellent customer service.</li></ul>Why join us?You’ll be part of a team that cares about people and communities. We offer opportunities to grow, innovate, and make a real impact. Together, we’ll create homes that change lives.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>What to expect from our recruitment processWe’re committed to a fair, inclusive, and transparent recruitment process.Our selection process will include two stages:<ul><li>Stage 1: Online Interview This will take place via Microsoft Teams on Monday and Tuesday 19/20 January 2026. It’s an opportunity for us to get to know you better and for you to learn more about the role and our organisation.</li><li>Stage 2: In-Person Interview Candidates who are successful at Stage 1 will be invited to attend an in-person interview at our office on Monday, 26 January 2026. This stage will involve a more detailed discussion about your experience and suitability for the role.</li></ul>Please read before you apply<ul><li>Full UK driving licence and access to a vehicle is preferable.</li><li>This is a hands on role, so field based, requiring daily presence on site.</li><li>You must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li></ul>If you’re a proactive, customer-focused professional with housing experience and a passion for delivering high-quality voids and property maintenance, we’d love to hear from you! Apply now by submitting an anonymised CV and a short statement explaining why you’d be a great fit for the Senior Voids Surveyor role. Tell us how your technical expertise, problem-solving skills, and commitment to value for money will help us deliver quick, safe turnarounds and provide homes that meet our lettable standards for future residents.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Senior Voids Surveyor - North East London 

<h4>Why Southwark?</h4>Southwark Council is committed to being a Good Landlord and delivering high-quality, resident-focused housing services across one of London’s most diverse boroughs. We are seeking an experienced and forward-thinking Resident Services Manager to play a pivotal leadership role in shaping neighbourhood services and improving outcomes for our residents.This is a senior operational and strategic role, sitting at the heart of service delivery and service design, with real influence over how housing services are experienced across the borough.<h4>What You'll Be Doing</h4>As a Resident Services Manager, you will provide leadership and direction to teams of Resident Officers, ensuring consistently high standards of estate management, customer service and neighbourhood engagement. You will translate strategic priorities into effective frontline delivery, driving performance, innovation and continuous improvement.You will be responsible for:<ul><li>Leading the development and delivery of comprehensive service plans that translate strategic objectives into tangible improvements for residents.</li><li>Managing people, performance, resources and information to exceed service targets and deliver high-quality neighbourhood services.</li><li>Motivating, developing and supporting teams of Resident Officers as neighbourhood champions, embedding proactive, resident-led approaches.</li><li>Embedding a strong and sustainable culture of customer focus, ensuring services are accessible, responsive and relationship-driven.</li><li>Ensuring robust enforcement of tenancy and leasehold conditions, supported by appropriate training and professional development.</li></ul><h4>What We're Looking For</h4>You will be a confident, inclusive and politically aware leader with a strong background in housing or local authority services. You will bring:<ul><li>Degree-level education or equivalent experience, with evidence of continuous professional development.</li><li>Strong knowledge of current issues affecting local authorities and social housing.</li><li>Proven experience leading teams within a performance-driven culture.</li><li>A track record of delivering significant service change and improvement.</li><li>Experience managing large budgets and complex resources.</li><li>Strong strategic thinking skills, with the ability to balance long-term vision and operational delivery.</li><li>Excellent communication and stakeholder management skills, including working with residents, councillors and partners.</li><li>A clear commitment to equality, diversity and inclusive leadership.</li></ul><h4>Additional Information</h4>Closing Date - 11th January 2026Shortlisting Date - 14th January 2026Interview Date - 21st January 2026Benefits and more information:In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference ato the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2678785&amp;ptId=110399" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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Southwark Council

Resident Services Manager

<ul><li>Reference: EC187 </li><li>Division: Crawley Homes </li><li>Salary: £29,282.00 - £31,904.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 19 December 2025 </li><li>Interview date:22 January 2026</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: D - E </li><li>Working hours: 37 per week </li><li>Closing date: 11 January 2026 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about delivering excellent customer service and making a difference to our residents? &nbsp;We are looking for a dedicated Housing Assistant to join our Tenancy Services team in Crawley Homes. This is a fantastic opportunity to grow your career in a supportive and dynamic environment. If you have a strong background in office administration and a passion for public service, we’d love to hear from you.As a Housing Assistant, you’ll play a key role in supporting the delivery of high-quality housing services. Your responsibilities will include:<ul><li>managing direct debit processes and rent control tasks</li><li>handling low-level rent arrears and processing refunds</li><li>supporting the Tenancy Management team including mutual exchanges, name changes, and tenancy queries</li><li>assisting with the voids and lettings process – from receiving keys to creating tenancy agreements</li><li>responding to housing enquiries and maintaining accurate records &nbsp;</li></ul>What we’re looking for:<ul><li>proven admin experience, ideally in housing or local government</li><li>excellent communication and organisational skills</li><li>ability to work independently and as part of a team</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Satisfactory clearance of a Basic Disclosure and Barring check (DBS) is a condition of employment.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:Asad.Raja@crawley.gov.uk" target="_blank">Asad.Raja@crawley.gov.uk</a>, Area Housing Manager or call on 01293 438755.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/housing-assistant-job-description_1.pdf"> Housing Assistant job description (PDF, 137.78 KB) </a></li></ul>





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Crawley Borough Council

This position offers an outstanding opportunity to contribute significantly to the delivery of high-quality housing services, ensuring properties are safe, well-maintained, and prepared for incoming tenants. You will join a committed team focused on continuous improvement and delivering exceptional customer service.In this pivotal role, you will be responsible for the contractual management and oversight of responsive repair contracts, as well as leading the end-to-end void process to ensure properties are efficiently, safely, and to the highest standards prepared and let.Key responsibilities include overseeing contractor performance, managing procurement activities, and maintaining robust financial controls. You will lead a team in executing void works in alignment with key performance indicators, collaborating closely with lettings, tenancy, and repairs teams to guarantee seamless service delivery and optimal customer satisfaction.As the leader of the void process, you will supervise both contractors and internal teams, uphold health and safety standards, drive productivity, and ensure adherence to budgetary requirements. Specific duties will include:Managing financial controls such as invoice processing, reconciliation, and budget tracking. Ensuring void works comply with required standards through rigorous inspections, audits, and quality assurance measures. Coordinating procurement efforts, including specification development, tender evaluation, and contract management. Providing leadership and support to the Void Supervisor and Void Customer Services Advisor, ensuring operational resilience and continuity. Preparing and submitting regular reports on performance, KPIs, and service outcomes to senior management.Additionally, you will lead procurement processes for new tenders and contractors, offering technical expertise in drafting specifications, overseeing tendering activities, and conducting comprehensive contractor management post-award.To excel in this role, you must demonstrate extensive experience in contract management and the delivery of works within a fast-paced void operations environment, along with the following qualifications and skills:Degree-level qualification in Building, Construction, Housing Repairs, or equivalent relevant experience. Excellent IT proficiency and systems knowledge. Experience working collaboratively with Local Authority clients. In-depth understanding of social housing, voids, repairs, and disrepair. Strong procurement and contractor management skills. Proven ability to lead teams, manage performance, and foster effective collaboration. Possession of a full driving licence.Additional InformationThis is a safety-critical post. The role involves physical requirements such as working at height, in confined spaces, and undertaking manual tasks.Click to view a <a href="https://www.ashford.gov.uk/media/iz0dkqwx/7094b-responsive-repairs-voids-and-contracts-manager-dec-2025.doc" target="_blank">Job description</a>For an informal discussion about the role please contact James Laidlaw, Aspire &amp; Parks Portfolio Operations Manager on 01233 330346When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Responsive Repairs Voids and Contracts Manager

We are seeking an Aids and Adaptations Surveyor to join our Housing Service team where you will play a vital part in enabling residents with disabilities to live independently and safely in their homes.You will be responsible for assessing, specifying, and managing a wide range of property adaptations from minor modifications such as grab rails and ramps, to major projects including wet rooms, structural alterations, refurbishments, and extensions.Working closely with Occupational Therapists, tenants, contractors, and internal teams, you will be responsible for managing projects from referral through to completion, ensuring all works comply with statutory requirements, building regulations, health and safety legislation, and council procedures.Key duties of the role include:Assessing referrals for adaptations and providing clear recommendations for adaptations. Conducting property inspections and preparing feasibility reports, technical specifications, drawings, and schedules of work. Managing adaptation projects end-to-end, ensuring delivery on time, within budget, and to high quality standards. Overseeing contractors and consultants, administering contracts and monitoring performance against KPIs. Liaising with tenants, OTs, and stakeholders to translate assessed needs into practical, safe solutions. Ensuring compliance with Building Regulations, CDM requirements, Equality Act, and Health &amp; Safety legislation. Monitoring budgets, verifying invoices, and contributing to financial planning for the adaptations programme.In order to be competent in this role it is essential that you have detailed knowledge of Health &amp; Safety legislation, particularly CDM Regulations, along with having:HNC/HND in Building Studies or significant relevant experience. Extensive experience managing improvement contracts in occupied residential properties. Experience in managing disabled adaptations within people’s homes. Strong project management and contract administration skills. Working knowledge of Microsoft Office. A clean driving licence.It would be desirable if you have a relevant degree or professional qualification (CIOB or RICS membership, or working towards it) and previous experience in a Local Authority housing or housing association environment.This is a rewarding opportunity to make a real difference in people’s lives. You will be part of a supportive team, working on varied and meaningful projects that directly improve the independence and wellbeing of residents across the borough.Click to view a <a href="https://www.ashford.gov.uk/media/pxwiv2oe/7154a-aids-and-adaptations-building-surveyor-nov-2025.doc" target="_blank">Job Description</a>For an informal discussion about the role please contact Paul Ingram Head of Housing Assets, on 01233 330428When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Aids and Adaptations Surveyor

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<h1>Summary</h1>Job introductionAre you passionate about good governance, regulatory compliance, and making a real difference in a values-driven organisation? At Notting Hill Genesis, we're looking for a Compliance Support Officer to help strengthen our compliance framework and support the delivery of safe, transparent, and accountable services for our residents.This is a great opportunity for someone who enjoys working with data, processes, and people - combining analytical thinking with strong stakeholder engagement to help ensure we meet our regulatory obligations and continue to improve how we do things.What you'll do As a Compliance Support Officer, you will play a key role in strengthening Notting Hill Genesis' regulatory compliance and governance framework. Working within the Governance and Risk team, you will support regulatory assurance through effective data management, compliance reporting, audit activity, and continuous improvement.You will help ensure NHG meets its regulatory obligations by maintaining critical compliance tools, supporting audits, analysing compliance data, and working closely with Directors and stakeholders to embed a strong culture of accountability, integrity, and good governance across the organisation.How you'll do itYou will proactively support compliance maturity across NHG by:<ul><li>Supporting organisation-wide understanding of regulatory obligations, including Consumer Credit Licensed products and SM&amp;CR requirements.</li><li>Owning and maintaining the Compliance Calendar as a key governance control, ensuring accurate data, effective workflows, and timely completion of all external returns.</li><li>Managing and monitoring the Asset &amp; Liability Register, following up overdue entries with Directors and promoting good practice standards.</li><li>Collaborating with stakeholders to carry out audits using a risk-based approach, identifying gaps and ensuring corrective actions are implemented.</li><li>Supporting compliance assurance activities, including quarterly audits covering asset and liability monitoring, access controls, and process improvement.</li><li>Tracking actions arising from internal and external audits to ensure timely closure and continuous improvement.</li></ul>Responsibilities<ul><li>Own and oversee the Compliance Hub, ensuring content is accurate, up to date, functional, and user-friendly.</li><li>Analyse compliance data to identify trends, gaps, and risks, producing targeted reports that support performance monitoring and improvement.</li><li>Support the Head of Compliance with the preparation of clear, data-driven reports and papers for the Audit &amp; Risk Committee and Executive Board.</li><li>Maintain accurate project documentation, including plans, reports, and action logs.</li><li>Provide guidance and support to compliance tool entry owners to ensure consistent application, high-quality data capture, and alignment with governance standards.</li><li>Support the delivery of compliance training, workshops, and knowledge-sharing sessions across the organisation.</li><li>Contribute to the development, review, and implementation of policies to ensure compliance with regulatory and statutory requirements.</li><li>Keep up to date with regulatory changes and industry best practice, adapting processes and reporting to meet evolving requirements.</li></ul>The ideal candidateWe believe great governance starts with great people. You will be proactive, detail-oriented, and confident working with data, systems, and stakeholders across the organisation.Essential:<ul><li>Professional compliance certification or relevant compliance training.</li><li>Experience working with regulators and regulatory frameworks.</li><li>Experience interpreting, applying, and drafting policies.</li><li>Strong data analysis skills, with the ability to identify trends, gaps, and insights to inform decision-making.</li><li>Proficiency in Excel, with knowledge of D365 and Power BI desirable.</li><li>Strong communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders.</li><li>Excellent attention to detail and the ability to manage multiple priorities simultaneously.</li><li>A proactive mindset with a commitment to continuous improvement and supporting colleagues to deliver outcomes.</li><li>Strong ethical standards, demonstrating integrity, objectivity, confidentiality, and professional behaviour.</li></ul>Behaviours for successYou will live our values and demonstrate them through your work:<ul><li>Compassionate - acting with integrity and considering the impact of decisions on people and residents.</li><li>Progressive - driving continuous improvement in compliance processes and governance.</li><li>Dependable - delivering accurate, timely, and reliable compliance support.</li><li>Inclusive - working collaboratively and valuing diverse perspectives.</li><li>Empowered - taking ownership and supporting others to meet regulatory expectations</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now! Closing date is Sunday 4 January 2026.  Step 2: Successful candidates will be invited to interview  Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .   NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Compliance Support Officer

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Private Sector Housing and PAL Team Leader (P01343) Starting salary £46,376 pa with progression to £49,608pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) Permanent contract 37 hours per week (hybrid working) We’re looking for a proactive and enthusiastic senior professional to guide the service functions within regulatory services. This is an exciting new opportunity to manage up to four professional officers, perfect for those experienced officers looking at stepping into management. The Team covers a specialist area of Environmental Health, either Food and Health and Safety, Environmental Protection or Private Sector Housing. Key responsibilities: The Team Leader will support the Environmental Health Manager in the delivery of their area of specialism and is responsible for providing technical support to the team. The post holder will also undertake proactive and reactive work, responding to a range of service requests. The Team Leader has managerial responsibility for professional and technical staff, and the delivery of the work programme. To ensure that all service objectives, targets and service levels are understood, monitored and performed by all members of the team. Work in collaboration with other services, and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the Council’s aims and objectives. What We’re Looking For: We’re seeking an enthusiastic and capable professional with proven experience in service delivery. A track record of seeing complex cases through to conclusion and seeking service improvements. You’ll bring excellent technical knowledge, a passion for your service area with excellent time management skills and an innovative approach. This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to shape standards across the borough. You will have a full UK driving licence and access to a vehicle. About us: Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents in a modern, efficient and an effective way. We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued. We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance. Our CORE values — Collaborative, Open, Responsible, Excellent — underpin how we work and what we stand for. You can also see our full list of employee benefits on our careers site here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> For an informal conversation about the role, please contact Emma Walker Assistant Director Public Realm at<a href="mailto:e.walker@welhat.gov.uk" target="_blank">e.walker@welhat.gov.uk</a> Please note we do not provide sponsorship for employment in the UK. Closing date for applications is 25 January 2026 Remote assessment will be held on 28 January 2026 Face to face interviews will be held on 4 February 2026 Keywords: Welwyn Hatfield, local government, environmental health, private sector, housing, PAL, leadership

Welwyn Hatfield Borough Council

Private Sector Housing and PAL Team Leader (P01343)

This opportunity is currently being offered on a fixed term contract basis of 12 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application). We are recruiting for a Housing Options Officer to provide specialist housing solutions casework and advice for persons with housing needs to include, but not exclusively, the following: - Options to prevent homelessness - partnership and joint working with other specialist agencies e.g. young person's joint assessments, children and adult services, voluntary housing support organisations and advocacy and mediation. Actively support clients to relieve their homelessness by securing alternative accommodation and assessing suitability and affordability of new homes. Homeless applications and the issuing of decisions - to assist the Housing Options Team Leader in promoting joint working and partnerships with housing providers, including Registered Social and Private Sector landlords, to increase the availability and quality of settled accommodation To provide a customer focused, pro-active service to help residents secure their housing choices. Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.If you would like to have an informal discussion with the recruiting manager, please e-mail Tracy Partridge on <a href="mailto:tracy.partridge@medway.gov.uk" target="_blank">tracy.partridge@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Housing Options Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Housing Options Officer

Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.The Role The Housing Services Directorate is looking to appoint an Accommodation Supply Manager post to effectively manage the Accommodation Supply team. This team is responsible for the procurement and management of temporary and private rented accommodation to be used in discharge of the Council’s homelessness duty. Successful management of this service area will ensure we deliver a high quality, customer-focused approach by ensuring the team builds relationships with providers to increase accommodation supply, cultivating a strong performance culture and ensuring property standards are met. You will also ensure that the team proactively contributes to the council’s action plan to reduce the number of households in temporary accommodation.What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forWe are seeking an experienced Supply Manager that has track record of delivering accommodation supply in a challenging housing market and good knowledge of relevant housing legislation such as the Housing Act 1985 with a strong understanding of property standards. You will display dynamic leadership in order to motivate and lead a team made up of a Surveyor, Senior Negotiator and x5 Negotiators.LocationThe job is primarily based in Laurence House, 1 Catford Road, London, SE6 RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.The recruitment process is anonymous and we don’t accept CV’s.<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handbook</a>&nbsp;- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact <a href="mailto:theo.bonner@lewisham.gov.uk" target="_blank">theo.bonner@lewisham.gov.uk</a>.Please click<a href="https://www.lewisham.gov.uk/-/media/jobs/JDAccommodationSupplyManager18122025" target="_blank"> here</a> to view the Job Description and Person SpecificationSalary£55,353 - £57,495 per annum (P05)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email&nbsp;<a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">X</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram&nbsp;</a>&nbsp;<ul></ul>

London Borough of Lewisham

Accommodation Supply Manager

1-year fixed term contract - This opportunity is currently being offered on a fixed term contract basis of 12 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application). We are recruiting for a Housing Options Triage Officer Tyo be the first point of contact in a customer focused front line Housing Solutions Service providing timely and sometimes immediate housing advice to customers on a range of housing options, providing information, guidance and signposting on available benefits and services and referral to a Housing Officer if required. Provide homelessness prevention advice to customers on housing options including social housing, shared ownership, other forms of low-cost home ownership, disabled adaptations, family mediation, supported housing and how to access private rented housing e.g. rent deposit schemes, discretionary housing payments, homeless prevention fund and charitable support. To act in a supporting capacity to our Housing Options Officers carrying out homelessness needs assessments. To provide a customer focused, pro-active service to help residents secure their housing choices. To co-ordinate and provide responses to all housing need &amp; housing options queries including emails, housing register correspondence, phone calls, temporary accommodation queries and resettlement queries.To support clients to register and access the Council Housing Register along with provide advice and assistance inline with the allocation policy. To make timely and accurate records of all action in relation to client casework and to ensure client files are up to date and comprehensive. To follow case management procedures and processes ensuring the correct standards are followed. Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.If you would like to have an informal discussion with the recruiting manager, please e-mail Tracy Partridge on <a href="mailto:tracy.partridge@medway.gov.uk" target="_blank">tracy.partridge@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Housing Options Triage Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Housing Options Triage Officer

<h2>About the job</h2>Salary: £42,839 - £46,142 a year plus £963 essential car user allowance Hours per week: 37 Contract type: Permanent We’re looking for a Senior Private Sector Housing Enforcement Officer to play a key role in our Rogue Landlord team, helping to improve housing standards and protect residents across Luton.In this vital role, you’ll supervise and support lower-grade officers, undertake complex inspections of private sector dwellings, and lead on enforcement action against rogue and non-compliant landlords.You’ll be part of a professional, high-performing team working to ensure safe, decent homes and fair treatment for all tenants.Your expertise in environmental health, housing legislation, and enforcement will help drive real change, ensuring Luton’s residents live in properties that meet required standards.Key Responsibilities<ul><li>Supervise and mentor lower-grade officers, providing technical guidance and supporting their professional development.</li><li>Inspect and assess private sector dwellings to identify hazards and breaches under the Housing Act and related legislation.</li><li>Lead on complex enforcement cases, gathering and presenting evidence, preparing legal notices, and giving witness statements in court where required.</li><li>Analyse building tenders, inspect and measure premises, and make professional recommendations based on findings.</li><li>Consult, negotiate, and influence landlords, agents, tenants, and partner organisations to achieve compliance and positive housing outcomes.</li><li>Prepare detailed written reports and professional recommendations for enforcement or remedial action.</li><li>Identifying unlicensed HMOs and taking enforcement action, such as prosecution and issuing Civil Penalties.</li><li>Plan, prioritise, and organise your own and others’ workload to meet deadlines, balancing reactive and proactive work.</li><li>Make effective use of information technology to record, track, and report on housing enforcement activities.</li><li>Work collaboratively with colleagues across the Council and external agencies to tackle poor housing conditions and criminal landlord behaviour.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You’ll have in-depth experience of working within an Environmental Health Private Sector Housing enforcement role, ideally within a Rogue Landlord or proactive housing enforcement environment.You’ll be a confident communicator with excellent negotiation, analytical, and report-writing skills. You’ll also have proven supervisory experience, with the ability to lead by example and motivate others.Essential Skills, Knowledge &amp; Experience:<ul><li>In-depth experience in Environmental Health (Private Sector Housing), particularly in Rogue Landlord enforcement.</li><li>Experience supervising and managing staff or projects within a relevant service area.</li><li>Strong knowledge of building construction, building services, and local authority enforcement procedures.</li><li>Ability to inspect and measure premises, evaluate complex data, and prepare evidence and witness statements.</li><li>Excellent written and verbal communication skills, with the ability to present to professionals and the public.</li><li>Ability to manage and prioritise a varied workload, meeting strict deadlines.</li><li>Confident use of IT systems and databases to manage casework.</li><li>Understanding of equality issues and how discrimination impacts service delivery and the people you serve.</li><li>Ability to travel throughout the Borough and undertake physical inspections, including climbing ladders and accessing loft or roof spaces.</li><li>Willingness to work occasional early mornings or late evenings when required.</li></ul>Qualifications:<ul><li>Degree or Diploma in Environmental Health and registration with the Environmental Health Officers’ Registration Board (EHRB) as an EHO, EHP, or CEHP; or</li><li>Equivalent extensive relevant experience in housing enforcement or environmental health.</li></ul>Why Work for Luton Council?At Luton Council, we’re proud to serve one of the most diverse and vibrant communities in the country. Our mission is to improve housing conditions, tackle rogue landlords, and make Luton a place where everyone can thrive.We offer:<ul><li>Competitive salary and benefits package.</li><li>Flexible and hybrid working arrangements (minimum 2 days per week in the office).</li><li>Generous annual leave and pension scheme.</li><li>Ongoing training and professional development opportunities.</li><li>The chance to make a real impact on housing standards and residents’ lives.</li></ul><h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1660977&amp;ptId=12157" target="_blank">download: Senior Private Sector Housing Officer Rogue Landlord JD&amp;PS.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1660978&amp;ptId=12157" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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112 Housing Jobs in United Kingdom