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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3163/RD_-_Service_Centre_Team_Leader.pdf" target="_blank">RD_-_Service_Centre_Team_Leader</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
As the Digital &amp; IT Service Centre Team Leader you will report directly to the IT Service &amp; Operations Manager to successfully manage the Digital &amp; IT Service Centre. Your will lead the Service Centre in dealing with 1st, 2nd and 3rd line support to maximise the availability and performance of all Digital Services. You will work closely with the Infrastructure &amp; Cloud Team Leader to oversee the response to IT incidents and deputise for the IT Service &amp; Operations Manager when required. You will provide support, guidance and escalation routes for the engineers within your teams.
About the person
You should have experience leading teams to deliver customer results and be able to collaborate across the growing Digital Services team.
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.
<ul>
<li>-Considerable hands-on experience leading in a customer focused environment such as a Service Desk or Call Centre.</li>
<li>-Ability to analyse data and produce reports.</li>
<li>-Ability to work to conflicting deadlines.</li>
</ul>

About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>-Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>-Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>-Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>-Flexible and hybrid working</li>
<li>-24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>-Automatic enrolment to our Westfield Health Programme</li>
<li>-Corporate discounts at council-owned gyms</li>
<li>-Bike to Work Scheme</li>
<li>-Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Liverpool City Region Combined Authority

Digital & IT Service Centre Team Leader

<ul></ul>





<h2>Job introduction</h2>Job Title: Licensing, Assets &amp; Release Support OfficerA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;&nbsp; Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role<ul>
<li>The role of Licensing, Asset &amp; Release Support Officer is to support the running of hardware asset management, change management, and software asset management disciplines with the Transition Team</li>
<li>In your role as Licensing, Asset &amp; Release Support Officer, you’ll work closely with colleagues across ICT &amp; Digital Services to ensure that asset records are accurate, processes are followed, and compliance is maintained.&nbsp;You’ll be a key contributor, helping to manage change and maintain control over physical and digital assets</li>
<li>Delivery of high-quality service will be at the heart of the role of Licensing, Asset &amp; Release Support Officer – from system record checking and auditing, to handling business service requests, and Infrastructure Change Requests, and even conducting physical audits across locations. You’ll be instrumental in helping the team stay on track, on time, and aligned with strategic goals</li>
<li>You will also support the Licensing, Asset &amp; Release Support Specialist, liaising with hardware suppliers, disposal contractors, ICT teams, and LCC service users to ensure that all activities follow established procedures and contribute to continuous improvement</li>
<li>This role of Licensing, Asset &amp; Release Support Officeris ideal for someone who thrives in a methodical, multi-disciplinary environment and enjoys working across a broad range of ICT service areas.&nbsp;If you're detail-oriented, comfortable navigating established processes, and keen to contribute to long-term service improvement, this position offers a rewarding opportunity to grow your career</li>
</ul>Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date:&nbsp;midnight Friday 19th September 2025 Shortlisting date: w/c Monday 22nd September 2025 Interview date: w/c Monday 29th September 2025 Interview type: Face to faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Craig Moss at <a href="mailto:craig.moss@liverpool.gov.uk" target="_blank">craig.moss@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Licensing, Assets & Release Support Officer

<ul></ul>





<h2>Job introduction</h2>Job Title:M365 Digital Adoption Professional&nbsp;A bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;&nbsp; Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:Liverpool City Council is dedicated to fostering innovation and operational excellence by utilising advanced technologies.&nbsp;We seek a M365 Digital Adoption Professional to join our Strategy and Architecture team and help maximise the value of Microsoft 365 solutions.The successful applicant will possess substantial expertise in Microsoft 365 applications and services, including but not limited to Teams, SharePoint, OneDrive, Outlook, and CoPilot.&nbsp;A thorough understanding of the technical dimensions of Microsoft 365—covering integration, customisation, and troubleshooting—is required, complemented by strong communication and mentoring abilities and a commitment to keeping abreast of emerging trends and updates within the M365 ecosystem.&nbsp;Responsibilities:<ul>
<li>Collaborate with end users to develop and implement Microsoft 365 solutions aligned with business needs</li>
<li>Work closely with cross-functional teams to incorporate M365 applications into existing systems</li>
<li>Customise and extend Teams, Power BI, Power Automate, CoPilot, and other M365 components to optimise workflow and business processes</li>
<li>Deliver technical support and troubleshooting for M365 applications</li>
<li>Maintain current knowledge of the latest developments and best practices related to M365</li>
<li>Serve as an advocate and champion for Microsoft 365 across the organisation</li>
</ul>Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight Thursday 11th September 2025 Shortlisting date:Monday 22nd September 2025 Interview date:w/c Monday 29th September 2025 Interview type:Face to faceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Dave Forshaw at <a href="mailto:dave.forshaw@liverpool.gov.uk" target="_blank">dave.forshaw@liverpool.gov.uk</a>Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

M365 Digital Adoption Professional

<ul></ul>





<h2>Job introduction</h2>Job title: Technical Professional - Desktop TeamA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp;&nbsp; Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The role:<ul>
<li>As a Technical Professional, you will provide 1st and 2nd Line technical support support to end users (onsite and remote)</li>
<li>The post holder will install, , configure, and maintain PCs, printers, and other peripherals</li>
<li>Support and troubleshoot Windows 10 and Windows 11 desktop environments</li>
<li>Provide day-to-day support for Omnissa VDI (formerly VMware Horizon), including user access, session issues, and profile management</li>
<li>As a Technical Professional, administer and troubleshoot issues within the Microsoft 365 environment, including Teams, OneDrive, SharePoint, and Exchange Online</li>
<li>Assist with user account setup, permissions, and security via Active Directory and Microsoft Entra ID (formerly Azure AD)</li>
<li>As a Technical Professional, you will perform basic network troubleshooting: connectivity issues, IP/DNS/DHCP, patching, etc.</li>
<li>Maintain accurate records of support requests and resolutions using internal ticketing systems</li>
<li>Collaborate with senior IT staff to ensure systems remain secure and up to date</li>
</ul>As a Technical Professional, the successful candidate will need:<ul>
<li>Proven experience in a desktop or IT support technician role</li>
<li>Strong knowledge of Windows 10/11&nbsp;support and user troubleshooting &nbsp;Experience supporting Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive)</li>
<li>Familiarity with Omnissa VDI or other virtual desktop infrastructure solutions</li>
<li>Understanding of Active Directory, basic group policies, and account management</li>
<li>Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)</li>
<li>Excellent problem-solving and communication skills</li>
<li>IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or equivalent are a plus</li>
</ul>Our offer to you:<ul>
<li>At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing - offer including Employee Assistance Programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight on Friday 5 September 2025 Shortlisting date: Monday 8 September 2025 Interview date: w/c Monday 15th September 2025 Interview type: Face to FaceWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Dave Beckett at <a href="mailto:dave.beckett@liverpool.gov.uk" target="_blank">dave.beckett@liverpool.gov.uk</a>.&nbsp;Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Technical Professional - Desktop Team

<ul></ul>







We are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.




Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..<a href="https://jobs.sthelens.gov.uk/" target="_blank">St Helens Borough Council | Jobs | Search here for your perfect career - Home Page</a>


Roles That Matter
St Helens Council are seeking to appoint an IT Engineer to provide IT support to primary schools within our borough. The engineer will be working as a part of a team and will be supported by the Primary Schools Team Manager and senior IT engineers. The engineer will be assigned a number of schools to act as the primary IT engineer, visiting them on a weekly basis, they will also provide reactive support at times and work on project work during school holidays. The role would suit someone with at least a years’ experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students.
You will have experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. You should have knowledge and experience of basic networking, such as cable patching, wireless connectivity, basic IP configuration and troubleshooting.
Experience of administering users and computers using Microsoft Server 2016-22, Microsoft 365, Microsoft Intune and Microsoft Configuration Manager would be an advantage.
Good customer service skills are essential as you will be liaising with school staff and children. A full DBS check will be carried out on any successful applicant. Experience of using a service desk is also required and an ITIL qualification would be an advantage but not a requirement.
You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.
A minimum of one years experience working in an IT support environment is required.
Service coverage hours are, Monday Friday, 8:30am 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.
Salary: £28, 598 - £31,022 per annum
Hours: 37 hours per week
Full Job Description &amp; Person Specification Documents are included with this advert.
This is an Enhanced Disclosure post &amp; a valid Driving Licence is an essential requirement of the role.
We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
Share this vacancy with friends and family via your socials below!

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

5 IT Support Jobs in Wirral, UK