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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9515/594250_-_Report_Developer.docx" target="_blank">594250_-_Report_Developer</a></li>
</ul>

Please apply online via the link provided.



About Us At Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential.&nbsp; We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock.&nbsp; All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”.&nbsp; It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates.&nbsp; There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits.&nbsp; Read more about these here.
About The Role
This is an exciting opportunity to be part of our Performance and Data Team as a Report Developer. In this role, you’ll be primarily working on developing reports from different systems using our Social Care and Education systems to support our frontline services.
You will have the opportunity to develop your skills in a wide range of reporting software and knowledge of a range of different services using an Agile approach.
You will also gain valuable knowledge and experience in supporting transformation initiatives across the council, ensuring data and reporting enable services to deliver change effectively.
About The Team You’ll Be Working In
You will be working in the Performance and Data Team with responsibility for providing data to Children’s and Adults services, with particular emphasis on the analysis of complex datasets from internal and external partners, systems and databases.
You’ll be working with Senior Management Information Officers and frontline colleagues to provide usable data and insight.
About You
If the points below resonate with you, we’d love you to put in an application:
1. We are looking for colleagues who see the world through a data lens, are proactive, self-managing, curious and have a self-reliant approach to problem solving. Good communication and strong client facing skills are also a prerequisite.
2. In this role specifically, strong technical skills in common database standards and software such as SQL, Business Objects, Crystal are essential, integrating data from multiple sources, and self-service platforms within Social Care, Education and open source data with other tools such as SSRS, Power BI or Tableau, are also important.
3. Responsible for developing, documenting, and supporting standardised and/or customised business intelligence reports using SQL, SSRS, Business Objects and Power BI. Maintaining and developing the in-house data warehouses and associated feeds and ETL processes. The post holder ensures the integrity of data and creates and maintains the various databases to support reporting and the production of datasets to enable the exploitation of structured and unstructured data to meet the needs of all supported services.
4. Ensure that policies and procedures are adhered to and monitored so that all data recording is accurate and timely and ensures the development of quality and cost-effective services within supported services.
5. Experience of social care and education within local government or public sector in general would be beneficial.
We operate a hybrid working model with a minimum of 2 days a week in our Hounslow House office in the centre of Hounslow.
Read more about the work you’ll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Tom.Berry@hounslow.gov.uk" target="_blank">Tom.Berry@hounslow.gov.uk</a>
Telephone: 0208 583 2362
Interviews for this job will be held during week commencing 18th August 2025
Closing date is 11th August 2025

London Borough of Hounslow

Report Developer

<ul></ul>





Head of Information Governance and Assurance (DPO) Grade 11 – £64,317–£71,319 per annum **Please note this role is Full-TIme (36 hours per week) ** We are seeking a visionary and authoritative leader to take on the role of Head of Information Governance and Assurance—serving as the Council’s statutory Data Protection Officer (DPO). This is a critical post that shapes how Havering manages, protects, and governs its information assets in a complex and evolving digital landscape. About the Role This role provides strategic leadership and oversight of the Council’s information governance, assurance, and security functions. You will be responsible for setting and enforcing policies that ensure compliance with data protection legislation, information security standards, and best practice in records management. You will lead the development and implementation of enterprise-wide strategies for information assurance and cyber security, working closely with senior stakeholders, including SIROs and Caldicott Guardians. As DPO, you will act as the Council’s primary contact with the Information Commissioner’s Office (ICO) and lead responses to data breaches and information risk assessments. Key Responsibilities <ul>
<li>Act as the Council’s statutory Data Protection Officer, ensuring compliance with all relevant legislation and standards.</li> <li>Lead the strategic development of information governance, assurance, and security policies and frameworks.</li> <li>Direct the Council’s approach to cyber security, including oversight of the Security Operations Centre.</li> <li>Promote a culture of compliance and transparency across the organisation through education, training, and stakeholder engagement.</li> <li>Lead the response to data breaches and coordinate risk assessments and mitigation strategies.</li> <li>Build and maintain strategic relationships with senior stakeholders across the Council and external regulatory bodies.</li> <li>Inspire and lead a team of Information Governance Specialists, fostering a culture of continuous improvement and professional development.</li> </ul> About You We’re looking for someone who brings: <ul>
<li>A degree or equivalent experience, with relevant certifications in data protection, information governance, or cyber security.</li> <li>Extensive experience in leading information governance and assurance functions at a strategic level.</li> <li>A deep understanding of data protection legislation, information security frameworks, and risk management.</li> <li>Strong leadership and stakeholder management skills, with the ability to influence at the highest levels.</li> <li>A proven track record of developing and implementing enterprise-wide strategies that align with organisational goals.</li> </ul> Please view Job Profilehere For an informal discussion about the post, please contact <a href="mailto:Jenna.Brophy@havering.gov.uk" target="_blank">Jenna.Brophy@havering.gov.uk</a> The closing date for the receipt of applications is 27th July 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Head of Information Governance and Assurance (DPO)

<ul></ul>





Grade 10- £57663- £61980pa Drive Strategic Value from IT Contracts and Commercial Partnerships We are looking for a commercially astute and strategically minded professional to lead the IT Commercials function at Havering. This is a key leadership role responsible for ensuring that our IT contracts, procurement activities, and supplier relationships deliver maximum value, compliance, and performance. About the Role As IT Commercials Manager, you will be the lead officer for all IT contract and procurement matters, working closely with Corporate Procurement and senior stakeholders. You will oversee the development and implementation of commercial strategies, manage complex procurements, and ensure robust contract and supplier performance management. You will also be responsible for financial planning and control within the IT Service, supporting budget holders and ensuring that expenditure aligns with strategic priorities and delivers value for money. Key Responsibilities <ul>
<li>Lead the IT contracts and finance function, ensuring effective procurement, contract management, and financial oversight.</li> <li>Develop and implement procurement strategies and standards that align with legislation, council policies, and information governance requirements.</li> <li>Manage complex procurements and act as the escalation point for significant commercial issues.</li> <li>Monitor supplier performance using KPIs and lead interventions to address underperformance or compliance failures.</li> <li>Provide expert advice on financial planning, forecasting, and budget management across the IT Service.</li> <li>Build strong relationships with suppliers and partners to ensure value and innovation throughout the contract lifecycle.</li> <li>Inspire and lead a team, promoting a culture of continuous improvement and collaboration.</li> </ul> About You We’re looking for someone who brings: <ul>
<li>A degree or equivalent experience in a relevant field.</li> <li>Deep expertise in IT procurement, contract management, and supplier relationship management.</li> <li>Strong financial acumen and experience in managing budgets and financial planning.</li> <li>A track record of influencing policy and strategy and delivering commercial value in a complex organisation.</li> <li>Excellent communication and stakeholder engagement skills, with the ability to operate confidently at senior levels.</li> </ul> Please view Job Profilehere For an informal discussion about the post, please contact <a href="mailto:Mark.Duff@havering.gov.uk" target="_blank">Mark.Duff@havering.gov.uk</a> The closing date for the receipt of applications is 27th July 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

I.T Commercials Manager

<ul></ul>





Grade 8- £47532-£51522pa&nbsp; Support Smarter Procurement and Contract Management in Havering We are looking for a detail-oriented and commercially aware professional to join our IT Delivery team as an IT Commercials Analyst. This role is ideal for someone with a strong foundation in procurement, contract management, and financial analysis who is ready to contribute to strategic decision-making and operational excellence. About the Role As IT Commercials Analyst, you will provide expert guidance to ICT staff on procurement policies, supplier selection, and contract management. You’ll support complex procurement activities, maintain the IT service catalogue, and monitor supplier performance to ensure compliance and value for money. You’ll also play a key role in financial planning and reporting, helping budget holders manage expenditure and identify opportunities for savings. This role involves regular engagement with suppliers, cross-functional teams, and internal stakeholders to ensure successful delivery of IT products and services. Key Responsibilities <ul>
<li>Advise ICT staff on procurement policies, standards, and methodologies.</li> <li>Lead and support complex procurement activities, including tender preparation and supplier evaluation.</li> <li>Maintain and review the IT service catalogue to ensure accuracy and relevance.</li> <li>Monitor supplier performance and contract compliance, reporting on KPIs and service levels.</li> <li>Manage licence renewals and relationships with key hardware and software suppliers.</li> <li>Support financial planning and reporting, identifying budget variances and opportunities for savings.</li> <li>Attend supplier review meetings and manage day-to-day communications with vendors.</li> <li>Contribute to policy development and risk management within the IT Commercials function.</li> </ul> About You We’re looking for someone who brings: <ul>
<li>A degree or equivalent experience in a relevant field.</li> <li>Experience in procurement, contract management, and financial analysis within an IT environment.</li> <li>Strong analytical skills and attention to detail.</li> <li>Excellent communication skills, with the ability to engage technical and non-technical audiences.</li> <li>A collaborative mindset and the ability to work effectively across teams and with external partners.</li> </ul> Please viewJob Profilehere For an informal discussion about the post, please contact <a href="mailto:Mark.Duff@havering.gov.uk" target="_blank">Mark.Duff@havering.gov.uk</a> The closing date for the receipt of applications is 27th July 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. &nbsp;Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 &nbsp; Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

I.T Commercials Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8420/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8421/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8423/Service_Desk_Analyst_July_2025_Job_Description.docx" target="_blank">Service_Desk_Analyst_July_2025_Job_Description</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Join Our Digital Services Team
Service Desk Analyst
37 hours per week
Salary range: £29,696 – £32,957 per annum (depending on experience)
Hybrid Role
About the Role
Runnymede Borough Council is looking for an experienced Service Desk Analyst to join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestone’s regeneration zone, this is an exciting opportunity to support and drive digital innovation across the Council.
In this highly visible and customer-facing role, you’ll be the first point of contact for many of our staff, ensuring they receive timely, professional, and effective technical support. You’ll play a key part in troubleshooting and resolving IT issues, implementing new technologies, and maintaining high service standards across our digital environment.
What You’ll Do
<ul>
<li>Deliver excellent customer service by clearly communicating technical solutions to non-technical users</li>
<li>Support the rollout of new systems and technologies across the Council</li>
<li>Maintain accurate documentation and contribute to service improvement initiatives</li>
<li>Collaborate closely with senior support colleagues</li>
</ul>
About you
<ul>
<li>At least 5 years of experience in a technical IT support role</li>
<li>Strong knowledge of Windows 11, networking, and server environments
</li>
<li>Proficiency in PowerShell, Python, or another scripting language (desirable)</li>
<li>A calm and professional approach under pressure, with a proven record of delivering quality results</li>
<li>Excellent communication skills with the ability to simplify technical information for a wide audience</li>
<li>A strong customer service ethos and the confidence to liaise with stakeholders at all levels</li>
</ul>
Experience in the public sector or a passion for innovative technology in local government would be an advantage.
Why Join Runnymede?
Runnymede Borough Council is a progressive and ambitious organisation committed to delivering outstanding services. We are proud of our award-winning teams and forward-thinking culture. We invest in our people and encourage continuous development and innovation.
Benefits 
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to Apply
To apply please use the apply link below.&nbsp;For more information about the role please see the Extra Information section&nbsp;
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="http://www.surreyjobs.info/vacancies/528064/external_links?index=0" target="_blank">humanresources@runnymede.gov.uk</a>&nbsp;or on 01932 425527 who will be able to assist you.
Key Dates
<ul>
<li>
Closing date: 18/07/2025</li>
<li>
Interview date: to be confirmed</li>
</ul>
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Service Desk Analyst

<ul></ul>





About us:Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.About the Role:We are looking for an experienced Power BI developer to create Power BI dashboards and reports for Children's Services. Working closely with Data Analysts, Data Engineers and key stakeholders within Children's Services, this role will facilitate delivery of a new suite of reports, visualising data from Databricks in the council's data platform. This is a key role which will deliver statutory and performance reporting for our very highly-regarded Children's Services.About You:The ideal candidate should display solid experience working on data visualisation projects using PowerBI. They should have good working knowledge of Mosaic, and have a good working knowledge of the critical functions delivered by Children's Services. Good communication and collaboration skills are essential. Please see the Job Description/Person Specification for more detail.

London Borough of Tower Hamlets

Reporting and Data Visualisation Engineer (Children’s Services)

Job Title: Head of Digital Services Starting Salary: £59,537 progressing to £66,642 per annum – pay award pending Hours: 37 Location: Stevenage with hybrid working opportunities Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>Are you an experienced Manager of IT or Digital Services? We are looking for an exceptional leader, with a strong background of working within a complex organisation and managing a team with a diverse skill set. With proven project management skills and an ability to alter the scope and process of projects and where appropriate, to ensure the best outcome for users and the organisation. You will manage many deadlines, projects, and tasks simultaneously and have a strong strategic view of the team/Service and build a vision for the future. Digital Services have a continuous replacement programme of applications and systems, IT infrastructure and communications equipment for Community Protection Directorate (CPD) and Fire Control. You will be involved in gathering user requirements and creating specification, assisting in procurement, and implementing new infrastructure and communications equipment.<h4>About the role</h4>You will be responsible for:<ul><li>Management of the Fire Control programme, responsible for a collaborative mobilising system </li><li>Line management of two Support Manages.</li><li>Managing and procuring of digital and IT contracts inline with public sector regulations.</li><li>Designing and implementing policies that are clearly aligned with team and service priorities </li><li>Strong financial responsibility, you will oversee a capital budget circa £1.5 million and a revenue budget of £2.1million.</li><li>Leading the team and the service on a continual improvement journey.</li><li>Develop and implement the Digital Strategy and Road Map for Digital solutions for CPD for the next five years.</li></ul><h4>About you</h4>Essential <ul><li>Detailed knowledge and experience in Digital Services and Information Technology</li><li>Experience preparing and evaluating tenders for contract award</li><li>Experience in managing complex programs and projects with multiple deadlines</li><li>Experience of managing a capital and revenue budget and creating capital bids and business cases</li><li>Substantial experience in managing a team</li><li>Knowledge of data reporting and Power Bi</li></ul>Desirable<ul><li>Familiar with data warehouse or similar data technology</li><li>Understanding of fire sector specific applications</li><li>Experience of Airwave and or Emergency Service Network</li></ul>You can shape the future digital platforms of CPD which will be a fast paced and rewarding role. If this sounds like the opportunity for you, we would love to hear from you!We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 14 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:David.Dawe@hertfordshire.gov.uk" target="_blank">David.Dawe@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: 4th &amp; 5th August 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV along with a Supporting Statement addressing how you meet the essential or desirable criteria. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.





<ul></ul>

Hertfordshire County Council

Head of Digital Services

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking to hire a Junior Integrations Developer to join its highly regarded Digital Services Team, a leader in local government innovation across the UK. This role presents an exciting opportunity for a technically driven individual to contribute to the development of cutting-edge digital solutions and integrations that directly benefit the residents of Harrow. About You The successful candidate will have:<ul><li>Good knowledge of development techniques</li><li>Knowledge of Extract Transform and Load (ETL) software (such as FME)</li><li>Knowledge of data formats (e.g. JSON and XML)</li><li>Experience of working in a team</li><li>Familiar with at least one programming language</li><li>Good oral and written communication skills</li><li>Ability to master new IT tools and processes</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23139&amp;hashed=1886511415" target="_blank">Role Profile/ Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Harrow Council

Junior Integrations Developer

<ul></ul>





Join Our Team as an IT Service Desk Analyst!Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!Overview / Job SummaryAs a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.Key Responsibilities<ul>
<li>
First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.</li>
<li>
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.</li>
<li>
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.</li>
<li>
Remote &amp; Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.</li>
<li>
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.</li>
<li>
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.</li>
<li>
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.</li>
<li>
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.</li>
<li>
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.</li>
<li>
Continuous Improvement: Identify recurring issues and suggest process enhancements.</li>
<li>
Collaboration: Work with the wider Technology &amp; Change teams to ensure seamless service delivery and knowledge sharing.</li>
</ul>Why Join Hightown?<ul>
<li>
Collaborative Environment: Work in a supportive and innovative team.</li>
<li>
Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.</li>
<li>
Competitive Salary: £27,663 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
<li>
Workplace Pension Scheme: Life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Training Opportunities: Ongoing career development.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

9 IT Jobs in London, UK