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Join Our Team as an IT Service Desk Analyst!Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!Overview / Job SummaryAs a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.Key Responsibilities<ul>
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First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.</li>
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Incident Management: Accurately log, categorize, and prioritize incidents and service requests.</li>
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Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.</li>
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Remote &amp; Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.</li>
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Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.</li>
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User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.</li>
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Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.</li>
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Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.</li>
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System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.</li>
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Continuous Improvement: Identify recurring issues and suggest process enhancements.</li>
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Collaboration: Work with the wider Technology &amp; Change teams to ensure seamless service delivery and knowledge sharing.</li>
</ul>Why Join Hightown?<ul>
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Collaborative Environment: Work in a supportive and innovative team.</li>
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Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.</li>
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Competitive Salary: £27,663 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
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Workplace Pension Scheme: Life assurance cover of three times your annual salary.</li>
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Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
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Training Opportunities: Ongoing career development.</li>
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Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

Hightown Housing Association

IT Service Delivery Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6132/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6134/ICT_Technical_Analyst_JD___PS.docx" target="_blank">ICT_Technical_Analyst_JD___PS</a></li>
</ul>

Please apply online via the link provided.
Rochford District Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)&nbsp;
Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud and cyber technologies? Do you like to problem solve? Or how about challenges?&nbsp;
<h4>About the role</h4>
Following the successful migration to Cloud services the Council has widen its digital landscape by continuing to invest in modern digital platforms and the position of an ICT Technical Analyst has become available.&nbsp;&nbsp;
The ICT Technical Analyst will be working with other IT Team members to deliver high quality technical services. The Team provides first and second line support to Officers of the Council. The role does offer remote work but there is an expectation of being onsite regularly.&nbsp;
It gets more exciting. Rochford and Brentwood Councils have joined in a strategic partnership and are working together to create “One Team” for two Councils. Working in the Council’s IT Team you will be exposed to a wide variety of technologies, challenges, and opportunities to upskill. Working in a continuous improve model - You will be part of motivated and forward-thinking technology team and get the opportunity to contribute to the effective delivery of the Council’s Digital Strategies, improve the Customer and Employee experience, and ensure that critical systems are highly available.&nbsp;&nbsp;
Knowledge of Microsoft Cloud technologies and ITIL would be advantageous.
As the Council continues with the transformation agenda, this job role will continue to evolve to fit into the new working practices of the organisation.
For an informal discussion please contact Tim Huggins,Corporate Manager – IT &amp; Digital:&nbsp;<a href="mailto:tim.huggins@brentwood.gov.uk" target="_blank">tim.huggins@brentwood.rochford.gov.uk</a> or 01277 312933.&nbsp;

ICT Technical Analyst

Organisation: London Borough of Waltham Forest Salary: PO6 £52,584 to £55,620&nbsp; Contract Type: Permanent, Full time Working hours per week: 36 Hours Application Deadline: 14/07/2025 Proposed Interview Date(s): To be confirmed &nbsp; About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_Lead_Developer_PO6_1789.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;</a> About the role:&nbsp; London Borough of Waltham Forest is looking for a Lead Developer who has passion for improving digital systems and processes. Over the last two years, our Housing Service digital transformation programme has brought in a number of exciting new developments that are enhancing the way our teams work and how residents access our services. &nbsp; As our Lead Developer, you will be a manager in a small team with a significant impact in shaping the future of digital housing services. As part of the Housing Systems Team, you’ll work across a range of departments and services, collaborating with colleagues and partners to design and deliver efficient solutions. Your work will directly influence how we serve our residents, improving both internal processes and customer experience. This is a unique opportunity to see the results of your work making a difference in the real world, as you take ownership of complex projects that deliver meaningful, lasting impact. This role requires advanced knowledge of housing management systems such as NEC Housing, NEC Document Management system, MRI Jigsaw along with strong skills in SQL. You’ll be responsible for translating complex business processes into technical deliverables, managing multiple projects and guiding teams to deliver high quality services that support housing operations and tenant experience improvements. You’ll work within a policy and regulatory framework, applying best practices in system development while exercising professional judgement on sensitive data and stakeholder needs (internal and external). The role involves planning and coordinating your own work and that of others, offering specialist advice and developing solutions to monitor and improve performance across high profile statutory services. You’ll be expected to manage competing prioritise, provide accurate project estimates and ensure quality assurance through testing and validation of system development. This position requires excellent communication and interpersonal skills, with the ability to explain technical concepts in non-technical language and influence a wide range of stakeholders. You’ll be accountable for the secure use of sensitive data, resources and expected to use creativity and initiative to solve complex issues in a dynamic and sometimes unpredictable environment. Your ability to work independently, think strategically, and deliver results under pressure will be key to your success in this role.&nbsp; Key Responsibilities:&nbsp; <ul> <li>Lead on design, development and implementation of changes to the housing management and related systems.</li> <li>Develop new processes, procedures and modules in the housing management systems ensuring they are well documented.</li> <li>Lead on critical annual tasks such as Rents Year End, Service Charges Estimates and Actuals, as well as annual system upgrades.</li> <li>Have a working knowledge of different housing services that are &nbsp;provided by a local authority.&nbsp;</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>Hold a degree or equivalent or vocational qualification in relevant subject or area.</li> <li>Have expert knowledge and experience of housing management systems including but not limited to NEC Housing, NEC document management and MRI Jigsaw.</li> <li>Experience of using database structure query language (SQL).</li> <li>An excellent understanding of API development, documentation and best practices.&nbsp;</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Moynul Hoque at <a href="mailto:Moynul.Hoque@walthamforest.gov.uk" target="_blank">Moynul.Hoque@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Lead Developer

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Salary: £48.969 Grade: Level 4, Zone 2 Location: 5 Pancras Square, London N1C 4AG Contract Type: Permanent Hours: 36, Full Time &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Closing Date: Sunday 6th July 2025; 23:55 &nbsp; About Camden Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to the UK’s fastest-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. What You’ll Be Doing / How You’ll Be Involved As a Low Code Developer, you will be responsible for providing technical advice and building solutions to Camden product and service challenges using the Netcall Liberty Create platform.&nbsp; This role will deliver applications with minimal traditional coding, working with a cross-functional team of product managers, business analysts, product designers, and developers. Solutions may range from forms and case management instances to integrate with our CRM product to developing the CRM product features and integrations, and potentially working on larger, more complex applications developed using the platform. To view the Job Profile, please paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10834450/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10834450/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. You are someone with a strong, technical aptitude and a desire to advance a broad range of skills required for the end-to-end development of business products and services.&nbsp; The successful candidate will demonstrate a positive attitude to problem solving, a desire to advance their technical and development skills and an interest in establishing and maintaining sustainable development practices. You will have experience in building and testing simple interfaces between systems, or work on more complex integration as part of a wider team. You will Build, iterate, and support a portfolio of forms, case management solutions and business components. &nbsp; You will work as part of a cross functional team using agile methodologies and demonstrate knowledge and experience of building accessible websites, developing APIs, experience of Agile delivery methods and software practices. You can carry out agreed maintenance tasks with care, fixing faults following agreed procedures. What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit &nbsp;&nbsp;&nbsp;&nbsp; Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Camden Council

Low Code Developer

About UsNorth Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.The RoleWe are seeking a dedicated and experienced Applications Manager to join our Strategic Development Team. The Strategic Development Team are responsible for guiding proposals through the development process including examining, processing and evaluating major planning and related applications including pre-and post-application advice, site inspections, negotiations, preparation and presentation of reports to a range of audiences.In this role, you will assist the Strategic Development Service Manager in the efficient management of the team, including deputising in their absence.&nbsp; This post involves direct supervisory responsibility to be determined by the Service Manager. North Somerset is a constrained area in planning terms with Green Belt, AONB, extensive areas vulnerable to flooding and other sensitive environments. Yet there are substantial development pressures, including a target for 23,805 new homes.Work StyleAt North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.While this position is based in the Town Hall, Weston-super-Mare, we operate a hybrid working environment. Most of the team predominantly work from home. However, we attend the office as a team regularly.&nbsp;Key Responsibilities:<ul><li>To use powers delegated to officers by the Council to make formal decisions on planning applications and pre-application discussions.</li><li>To evaluate and process major strategic planning applications carrying out site inspections, negotiations and preparation of reports as required.</li><li>To present cases to the Planning and Regulatory Committee</li><li>To ensure the Council’s decisions are defended at planning appeals.</li><li>To deputise for the Strategic Development Service Manager.</li></ul>Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.About YouWe are looking for an individual who is passionate about planning and who possesses the following skills and experience:Essential Criteria:<ul><li>Degree in Town and Country Planning or equivalent.</li><li>Extensive experience working on major planning applications</li><li>A comprehensive knowledge of legislation, policy, regulations and professional codes of practice for Development Management</li><li>Management or supervisory experience.</li><li>Ability to prepare &amp; present information/evidence clearly and confidently at Public Inquiries and planning committee meetings.</li></ul>Desirable Criteria:<ul><li>Experience of giving evidence at public inquiries</li><li>Eligibility for membership of RTPI.</li></ul>What We OfferAt North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:<ul><li>Competitive salary and benefits</li><li>Flexible working arrangements</li><li>Local Government Pension</li><li>Opportunities for professional development</li><li>Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums</li><li>Opportunity to purchase up to an additional 10 days annual leave each year</li><li>Dedicated in house Wellbeing Team</li><li>Salary sacrifice Cycle to Work and Electric Vehicle schemes</li></ul>Further details of our excellent rewards package can be found in our Benefits booklet.How to ApplyIf you share our&nbsp;vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.Contact InformationFor further information about the role, please contact Max Smith, Strategic Development Manager, at <a href="mailto:max.smith@n-somerset.gov.uk" target="_blank">max.smith@n-somerset.gov.uk</a>Important InformationAs a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.Interview Date: [Enter Interview Date, if known].Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.Equal OpportunitiesAt North Somerset Council we want all our employees to feel valued and appreciated.&nbsp; We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave.&nbsp; We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.&nbsp;We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.





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North Somerset Council

Applications Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5608/ED_Statement___Accreditations.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5608/ED_State…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5609/Tips_2024.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5609/Tips_202…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5610/Info_on_Criminal_Records.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5610/Info_on_…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5611/Driver_Q_naire_2021.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5611/Driver_Q…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5612/Record_of_Interview.doc" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5612/Record_o…</a></li></ul>

Please apply online via the link provided.
Please note, we do not accept CVs, an online application form must be submitted.



We’re looking for someone who will help to take forward our newly emerging Customer and Digital Strategy in this exciting role which is full of opportunity and innovation.
We want to make our website the number one choice for our residents and businesses by ensuring our customer journeys are simple and work.
We’re continuing with our ambition to put the user’s digital experience at the heart of any service redesign to further encourage channel shift. &nbsp;
You will support our continuous improvement programme which includes integrating the website with technical back-office systems, working across Customer Services and IT.&nbsp;
You will have excellent attention to detail and experience in creating and editing digital content using content management systems, such as Jadu, as well as manual coding with HTML and CSS.
You will have experience in applying user-centred design principles and be able to create intuitive online forms for customers to request services.
You will also have a good understanding of Government accessibility regulations and be able to design content which works with common assistive technologies to make sure that our online services are accessible to all.&nbsp;
This role will work across all Council departments with staff at all levels so it’s important you have strong communication skills and can work in partnership in a fast-paced environment.&nbsp;
The Borough of Pendle lies in Lancashire’s beautiful Pennines and is within easy reach of the Yorkshire Dales, the Lake District, and the city of Manchester.
Pendle Borough Council offers an excellent work-life balance including flexitime with no core hours, up to 2 days flexi leave a month, compressed working options and up to 31 days annual leave.
This role is likely to be on a Flexible Contract as defined by our Agile Working Policy.&nbsp; The minimum frequency for in-office attendance will be two or three times per week, however it could be more frequent based on the demands of the service.&nbsp; We therefore expect candidates to reside within a commutable distance from Number One Market Street in Nelson, Lancashire.&nbsp; &nbsp;&nbsp;
The Council’s benefits package includes an excellent Local Government Pension Scheme, generous holiday allowance with the option to buy additional annual leave, a cycle to work scheme, home tech and car scheme salary sacrifice schemes.&nbsp; You will also be rewarded with access to our benefits programme, Viv up, which provides easy access to unbeatable discounts for retailers such as Argos, M&amp;S, B&amp;Q, Currys PC World, etc.
We welcome and encourage job applications from people of all backgrounds.&nbsp; Pendle Borough Council does not discriminate on any basis of disability, sex, marriage or civil partnership, race, gender reassignment, religion or belief, sexual orientation, age, pregnancy, or maternity.

Web Development Officer

<h4> Location </h4> Leicestershire <h4> Business Area </h4> Information Technology <h4> Department </h4> T - Information Technology <h4> Rank </h4> N/A <h4> Grade </h4> 5 <h4>Salary</h4>£34,329 - £38,754<h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Flexi-time, Part Time <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV, SC <h4> Description </h4>Support the delivery of effective policing systems.Salary: £34,329 - £38,754Technology is ever evolving, and we are too. To ensure we’re at the forefront of emerging technologies and innovations we are expanding our IT team. This means we can consistently improve our services, working together to keep our officers, staff, and communities safe.As our IT Business Analyst, you will support the implementation of operational change management activities using your effective communication skills to provide advice and guidance. You will prioritise requirements and question stakeholders constructively.What you’ll be doing<ul><li>Identify and analyse problems during investigation of complex business situations.</li><li>Monitor effectiveness of activities being implemented and provide recommendations for improvement.</li><li>Simulate potential software for stakeholder approval and competently construct systems.</li></ul>The must haves<ul><li>Resolution of complex business problems through application of business analysis techniques.</li><li>Degree or professional qualification in a relevant field, or work experience to this level.</li><li>Continuously evolve services and implement improvements through collaboration.</li></ul>What’s nextPlease click APPLY to attach your CV and Supporting Statement, telling us how you meet the essential and desirable criteria by highlighting your skills and experience.To support you with your application we’ve provided some <a href="https://sway.office.com/f7vdBgaEUUPYS6db?ref=Link&amp;loc=mysways" target="_blank">guidance linked here.</a><ul><li>Vacancy closes Sunday 29th June 2025 at 23:55.</li></ul>To find out more about Leicestershire Police and understand how you can make a difference visit our <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.leics.police.uk%2Fpolice-forces%2Fleicestershire-police%2Fareas%2Fleicestershire-force-content%2Fcareers%2Fjoin-us%2F&amp;data=05%7C01%7Ctracey.taylor%40derbyshire.police.uk%7C552306a7e148456ee05808db4563af05%7Cae0a022d630d4396b8fb58db3061b91b%7C0%7C0%7C638180066709949086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=WrJK837kWkBvjqcRGmDAGsgWQILWHURElXfkJqhoi0o%3D&amp;reserved=0" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in. If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Talent Acquisition Team: <a href="mailto:talent@derbyshire.police.uk" target="_blank">talent@derbyshire.police.uk</a><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-d32f38426da6/candidate/download_file_opp/8534/56782/1/0/91c3921182005b04347fad61cdf1dc79d60546ef" target="_blank"> IT Business Analyst.pdf – 199KB </a> 





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IT Business Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5166/Application_guidance_for_candidates_A4_v2.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5166/Applicat…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5167/JDPS_ICT_Training_Officer.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5167/JDPS_ICT…</a></li>
</ul>

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.
Wyre Council offers this development through many of its career paths.
To apply for one of our vacancies, click on ‘apply online’ to begin your application



ICT Training Officer
Grade 6 £29,093 - £31,067
37 Hours per week
Are you passionate about technology and helping others develop their skills? We are looking for an enthusiastic ICT &amp; Digital Training Officer to join our ambitious ICT Team as we embark on an exciting transformation journey. As part of the Transformation and Change Directorate, you will contribute to delivering our Digital Strategy, which highlights supporting and empowering people.&nbsp;
At Wyre, we believe in a place where everyone can prosper. You will make a real difference by enabling customer focused services through the clever use of technology. The role requires a strong ICT background, particularly in Microsoft 365. Your excellent communication and training abilities will help to simplify technical topics, whether in one-on-one sessions or group settings. Gain skills yourself whilst progressing the personal and professional development of our forward-thinking council.&nbsp;
Wyre Council offers starting annual leave of 24 days, increasing to 29 days based on length of service, a great work-life balance with flexible, hybrid working arrangements, employer pension contributions, free onsite parking, discounted gym membership, access to occupational health and wellbeing services, training and development opportunities, and a supportive workplace culture that fosters growth and development.&nbsp;
To apply online and for more information about this vacancy, please visit our website <a href="http://www.wyre.gov.uk/" target="_blank">www.wyre.gov.uk</a>. &nbsp;
Closing date: 6 July 2025

ICT Training Officer

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<h2>Corporate Resources and Business Improvement</h2>
The Corporate Resources and Business Improvement directorate&nbsp;is led by Dianne Tranmer. It's responsible for:&nbsp;People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
<h2>About the team</h2>
This role sits within the User Centred Design team, with a current focus on the Data for London programme.
The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, digital performance analysis, content design and interaction design. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user centric as possible.
The Mayor of London’s Data for London Board has been established to improve the flow and usage of data to serve citizens, solve city challenges, and promote productivity - putting data into the hands of those who can make a positive difference for London. The Board brings together data leaders from across public, private and civil society and includes expertise in the fields of data science, data ethics, smart cities, cyber security, public engagement and data journalism.
 Inside the GLA, the Data for London team are working to ‘fix the plumbing’ for the data ecosystem in London. This includes delivering a rebuild of the London Datastore <a href="https://data.london.gov.uk/" target="_blank">https://data.london.gov.uk/</a>, which serves 2m users and contains 18,000 data files. As we work towards that, the team have released the first component of new data infrastructure for London: the Data for London Library.
 The Data for London Library allows users to search city data, all in one place. We will harvest metadata from many more organisations across London than the current DataStore and put it all in one searchable Library, allowing data analysts to find new datasets or possible collaborators to solve their problem.
 The next phase of the Data for London programme will focus on designing products that make data sharing and access management easier, to make it simpler for people to share and use data held across London to improve the city and benefit Londoners.
<h2>About the role</h2>
The Interaction Designer, as a senior practitioner, will lead on the design and prototyping of user interfaces that align with user needs and business requirements, creating engaging and intuitive user experiences for digital products. Your work will ensure internal and external users can complete their goals and that our digital services support the delivery of GLA policy intent.
 This may involve creating prototypes for new, or improved internal and external digital products, and content across digital channels managed by the Digital Experience Unit or other business units within the GLA or GLA group.
 You will be supporting the Data for London team to design products that make it simpler for people to share and use data held across London to improve the city and benefit Londoners. You will need to research and design for a wide range of stakeholders and capabilities, bringing structure to a complex system.
Principal accountabilities
<ul>
<li>Design prototypes for new services, or improvements to existing service, using strong visual design skills to show new services to client teams and gather immediate user feedback on your designs.</li>
<li>Set design direction and embed good practice within teams across the GLA – building on existing and establishing new pattern libraries of common service patterns and ensuring they are publicised to teams to help them solve common policy and delivery challenges.&nbsp;</li>
<li>Collaborate with GLA UCD, product, and delivery teams to ensure user stories are turned into functional and engaging designs that inform development and ensure features deliver the most value to users and the business.&nbsp;</li>
<li>To collaborate with product professionals to se data and evidence to refine and improve designs, making informed decisions based on testing and user feedback</li>
<li>To advocate for user needs throughout the design process, ensuring solutions are accessible, inclusive, and solve complete user problems</li>
</ul>

Person specification
 Technical requirements/experience/qualifications
To be considered for the role you must meet the following essential criteria:
<ul>
<li>expertise in designing and testing complex user interfaces, using advanced prototyping techniques to validate and refine designs</li>
<li>skilled in using data, research, and testing feedback to drive informed, user-centred design decisions</li>
<li>strong communicator with the ability to manage and influence senior stakeholders, encourage collaboration, and facilitate alignment across teams</li>
</ul>
<ul>
<li>expert knowledge in accessible and inclusive design principles, ensuring products are usable for all users</li>
</ul>
<ul>
<li>experienced in agile working practices, adapting to iterative feedback and prioritising tasks based on user and business needs be familiar with using, and contributing to, design systems and have experience designing government or similar products</li>
</ul>


Behavioural Competencies

Communicating and Influencing
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 3 indicators:
<ul>
<li>Encourages and supports teams in engaging in transparent and inclusive communication</li>
<li>Influences others and gains buy-in using compelling, well thought through arguments</li>
<li>Negotiates effectively to deliver GLA priorities</li>
<li>Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement day</li>
<li>Advocates positively for the GLA both within and outside the organisation</li>
</ul>

 Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 3 indicators:
<ul>
<li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding</li>
<li>Actively challenges the status quo to find new ways of doing things, looking for good practice</li>
<li>Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues</li>
<li>Initiates consultation on opportunities to improve work processes</li>
<li>Supports the organisation to implement innovative suggestions</li>
</ul>


Stakeholder Focus
… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.
Level 3 indicators:
<ul>
<li>Understands diverse stakeholder needs and tailors team deliverables accordingly</li>
<li>Is a role model to others, encouraging them to think of Londoners first</li>
<li>Manages stakeholder expectations, so they are high but realistic</li>
<li>Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups</li>
<li>Focuses own and team’s efforts on delivering a quality and committed service</li>
</ul>


Research and analysis
… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.
Level 2 indicators:
<ul>
<li>Proactively seeks new information sources to progress research agendas and address gaps in knowledge</li>
<li>Grasps limitations of or assumptions behind data sources, disregarding those that lack quality</li>
<li>Analyses and integrates qualitative and quantitative data to find new insights</li>
<li>Translates research outcomes into concise, meaningful reports</li>
<li>Identifies relevant and practical research questions for the future</li>
</ul>


Responding to pressure and change
… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.
Level 2 indicators:
<ul>
<li>Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure</li>
<li>Anticipates and adapts flexibly to changing requirements</li>
<li>Uses challenges as an opportunity to learn and improve</li>
<li>Participates fully and encourages others to engage in change initiatives</li>
<li>Manages team’s well-being, supporting them to cope with pressure and change</li>
</ul>


The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA competency framework</a>.
&nbsp; 
This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

<h2>How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>
 If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager Martine Wauben would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:martine.wauben@london.gov.uk" target="_blank">martine.wauben@london.gov.uk</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: TBC
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure</a>.
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.
The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Interaction Designer

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About the role:
Horsham District Council is looking for a Developer Analyst to join its Customer and Digital Services team, supporting the technology requirements across the Council providing a technical, professional and customer focused service. The role will suit someone who has a background in application development and support, and analytical skills.
As a Developer Analyst you will work with colleagues to deliver digital solutions on our chosen platforms. This will include the design and build of business processes and online forms to deliver a consistent and excellent user experience, the support and maintenance of existing in-house and third-party systems and the implementation of integrations between applications, along with general database administration. You will also advise colleagues on how processes can be optimised using digital technology and assist in the migration of systems to new solutions, working closely with external suppliers.
About you:
To succeed as Developer Analyst, you will have the skills to deliver a range of dynamic solutions, and the drive to investigate and resolve technical challenges. You will have held a similar Developer Analyst or Application Support role, dealing with a broad range of business applications, online forms development and integrating systems using APIs and SFTP.&nbsp;&nbsp;You will have experience of database administration (ideally SQL Server) and an understanding of cloud-based infrastructure and applications, including Software as a Service. Keeping pace with changes in technology is a key element of the role.
For an informal discussion about this role please call Graham Shail, Technology Platforms Manager on 01403 215119.
About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.
We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.
We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the&nbsp;<a href="https://www.hants.gov.uk/hampshire-services/pensions/local-government/about-the-scheme/scheme-benefits" target="_blank">Local Government Pension Scheme (LGPS)</a>, where the Council contributes circa 20% of pensionable salary.
To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership &amp; Management (ILM), Master of Business Administration (MBA).
Visit our&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers" target="_blank">Jobs and careers page</a>&nbsp;to find out more about&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/working-for-horsham-district-council" target="_blank">Working for Horsham District Council</a>&nbsp;and&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/our-employment-commitments" target="_blank">Our employment commitments</a>.
To apply:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to&nbsp;<a href="mailto:HR@horsham.gov.uk" target="_blank">HR@horsham.gov.uk</a>&nbsp;explaining clearly how you meet the criteria and what you feel you can bring to the role.

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