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<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0416/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0427/Service_Desk_Analyst__.pdf" target="_blank">Service_Desk_Analyst__</a></li>
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Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you!
About the Role
As a&nbsp;Service Desk Analyst, you’ll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you’ll play a vital role in keeping our digital services running smoothly.
You’ll also:
<ul>
<li>Provide first-line support via phone, email, and face-to-face</li>
<li>Log and resolve incidents within agreed Service Level Agreements</li>
<li>Support infrastructure systems including servers, networks, and telecoms</li>
<li>Assist with device deployments and infrastructure security</li>
<li>Help drive our digital transformation and self-service initiatives</li>
</ul>
What We’re Looking For
We’re seeking someone who is:
<ul>
<li>Customer-focused with excellent communication skills</li>
<li>Experienced in M365 administration and Active Directory</li>
<li>Skilled in troubleshooting IT and telephony infrastructure</li>
<li>Proactive, collaborative, and able to work independently</li>
<li>Flexible to support occasional evening/weekend work and on-call duties</li>
</ul>
Essential qualifications and experience include:
<ul>
<li>GCSEs (or equivalent) in English and Maths</li>
<li>Strong knowledge of M365 tools and IT support environments</li>
<li>A commitment to best practice in cyber security and data protection</li>
</ul>
Why Join Us?
At Woking Borough Council, you’ll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You’ll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.
We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Ready to take the next step in your IT career?
 For an informal chat about the role please contact the Infrastructure &amp; Service Desk Manager <a href="mailto:paul.murphy@woking.gov.uk" target="_blank">paul.murphy@woking.gov.uk</a>.
Apply now and help shape the future of digital services at Woking Borough Council.
Closing date 25 August 2025 at 23.59
Interviews 2 September 2025&nbsp; &nbsp;

Service Desk Analyst

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</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community.&nbsp; People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.
Please note - the closing date for applications is Tuesday 26 August 2025 at 08:00am.
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)
Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud and cyber technologies? Do you enjoy challenges and like to solve problems?
Following the successful migration to Cloud services the Council has widen its digital landscape by continuing to invest in modern digital platforms and the position of an IT Applications Analyst has become available.&nbsp;
<h3>About the role</h3>
The IT Applications Analyst will be working with IT Operations and Support Teams to deliver high quality technical services. This post will see you as the main point of contact and be responsible for the maintenance and improvement of Business Applications including backups, database management, interface config, upgrades and monitoring and ongoing system developments. Knowledge of IDOX Uniform would be advantageous.
Working in the Council’s IT Team you will be exposed to a wide variety of technologies, challenges, and opportunities to upskill. Working in a continuous improvement model - You will be part of motivated and forward-thinking technology team and get the opportunity to contribute to the effective delivery of the Council’s Digital Strategies, improve the Customer and Employee experience, and ensure that critical systems are highly available.&nbsp;
Knowledge of Microsoft Cloud technologies and ITIL would be advantageous.
As the Council continues with the transformation agenda, this job role will continue to evolve to fit into the new working practices of the organisation.
For an informal discussion please contact Tim Huggins: <a href="mailto:tim.huggins@brentwood.gov.uk" target="_blank">tim.huggins@brentwood.gov.uk</a> or 01277 312933.

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