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We are seeking an experienced Fire Safety Manager to lead the strategic development and operational delivery of fire safety across our housing assets. This is a pivotal role in ensuring our residents’ safety and compliance with fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, Building Safety Act 2022, and associated regulations.You will be responsible for leading on fire safety, managing inspection programmes, overseeing compliance contracts, and driving continuous improvement. You will head up a dedicated team of Fire Door Inspectors, ensuring that all fire safety measures are robust, efficient, and resident-focused, along with: Leading on contract management and quality assurance for fire safety compliance across housing assets Overseeing fire risk assessments, intrusive surveys, and remediation programmes Acting as primary liaison with Fire Authorities and Rescue Services Managing fire safety budgets, procurement, and contract authorisation Ensuring accurate record-keeping using systems like True Compliance and MRI Asset Management Developing and updating fire safety policies, procedures, and technical briefs Monitoring and reporting on KPIs and performance indicators Engaging with tenants to promote fire safety awareness and satisfactionIn addition, you will act as the Responsible Person by having responsibility for ensuring fire safety across the Councils premises where an additional remuneration will be applied. To be competent in this role it is essential that you have a minimum of NEBOSH Fire Certificate. Membership of the Institute of Fire Safety Managers or Institution of Fire Engineers is desirable, along with:Experience of working with the Fire Brigade, managing technical inspection or compliance teams, and overseeing procurement and contract management. Being confident in building technology, compliance processes, and performance management. Excellent communication, negotiation, and report-writing skills. Proficiency in Microsoft Office. Familiarity with asset database systems and technical specification writing is desirable as well as previous experience in a Local Authority or Housing Association.A full UK driving license is essential, and you must be physically fit to carry out site inspections. Click to view a <a href="https://www.ashford.gov.uk/media/5oefjab4/7097a-fire-safety-manager-sept-2025-finaldoc-pi.doc" target="_blank">Job Description </a>For an informal discussion about the role please contact Paul Ingram, Head of Housing Assets on 01233 330428When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community<a href="mailto:recruitment@ashford.gov.uk" target="_blank"></a>





<ul></ul>

Ashford Borough Council

Fire Safety Manager

<h4>About the role</h4><h4>Role Summary</h4><ul><li>To maintain the Group’s performance management information. Providing support to the business in the collection of data.</li><li>To support the business in the co-ordination and administration of the suite of monthly Key Performance Indicators.</li><li>To assist with the collection and analysis of customer survey responses and developing surveys to meet the changing needs of the business.</li><li>To support the use and development of data collection processes, including reviewing and validating data across databases and infrastructure applications.</li><li>To assist with gathering end user requirements and development of dashboards and creation of reports, supporting users to maximise benefits and insights to inform decisions and service delivery.</li></ul><h4>Salary:</h4>£28,439<h4>Hours of Work:</h4>35 per week<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>I have been with Town and Country Housing for five months, having worked withing the IT, Business Intelligence and Data Management space for many years and within various sectors. The Business Intelligence, Performance and Customer Insight Team is a central function with the organisation, providing performance and customer insight data and analysis to all services and team, improving services and tenant satisfaction.This is an exciting time to join the team, as TCH as an organisation begins the process of developing its Data Governance Framework, Data Management and Business Intelligence Strategy. TCH reporting, insights and analysis function will be developed and modernised, simplifying our KPI reporting processes, ensuring performance data is both accurate and accessible for services to interpret performance, quickly and easily.Lisa Hinds, Business Intelligence &amp; Performance Manager<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>To co-ordinate the monthly cycle of performance data collection and analysis, including monitoring, presentation, and reporting metrics to various bodies throughout the organisation.</li><li>Co-ordinate the collection and submission of monthly and annual performance data for regulatory reporting and benchmarking.</li><li>Analyse and validate performance data against defined requirements, identifying anomalies and working with the business to ensure data is accurate.</li><li>Support implementation of enhanced data management processes and error checking to ensure data anomalies are eradicated.</li><li>Assist with the day-to-day delivery of customer satisfaction survey services, liaising with internal and external suppliers as required.</li><li>Assist with maintaining customer survey lists, liaising with service teams as required to ensure data is accurate, up-to-date, and compliant with TCH GDPR Policy.</li><li>Manage the collection of customer survey responses, and support analysis of customer feedback on behalf of service teams, including maintaining survey response logs to enable service teams to action feedback.</li><li>Co-ordinate the collation of customer satisfaction data and production of monthly and quarterly performance reports showing the results of the surveys.</li><li>Support the maintenance of data, performance, and Power BI reporting across the business, in line with internal and external definitions and requirements.</li><li>Assist with the provision, development and rollout of reporting services and data analysis throughout the business.</li><li>Support users in the production of new data reports and assist users in becoming self-sufficient in running reports independently.</li><li>Develop and maintain excellent working relationships across the organisation and with external contractors.</li><li>Undertake research as requested to support service improvement and identify good practice.</li></ul><h4>General</h4><ul><li>To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.</li><li>Recognise, respect, and promote the different roles and diversity of individuals.</li><li>To actively contribute towards the key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To participate in training, attend other meetings, and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the Group.</li><li>Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.</li><li>Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.</li><li>Maintain awareness of budget requirements and value for money while delivering your role.</li><li>Consider and highlight any risk to the organisation or individuals whilst delivering your role.</li><li>Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Good standard of education</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Demonstrable experience of analysis and application of data - Desirable</li><li>Able to write reports - Desirable</li><li>Able to present data concisely - Essential</li><li>Good Excel skills - Essential</li><li>Experience of researching topics - Desirable</li><li>A good understanding of data hubs and data management principles and techniques - Desirable</li><li>Experience of Power BI development and administration, including design of data models and visualizations - Desirable</li><li>Knowledge of Power BI Power Query, M Query and DAX - Desirable</li><li>Knowledge of SQL Server Database and Microsoft Dataverse (Power Platform) - Desirable</li><li>Proficiency in SQL - Desirable</li></ul><h4>Behaviours</h4><ul><li>Attention to detail, spots errors and omissions and rectifies mistakes - Essential</li><li>Good analytical skills, able to analyse and interpret numerical and verbal information - Essential</li><li>Excellent communication and interpersonal skills - Essential</li><li>Communicates effectively and professionally, able to build effective working relationships - Essential</li><li>Good customer service skills - Essential</li><li>Takes ownership of problems and identifies solutions - Desirable</li><li>Has a can-do attitude, able to work in difficult circumstances - Desirable</li><li>Able to work effectively within tight timescales - Essential</li><li>Good team working skills, able to support others and provide assistance - Essential</li><li>Good planning and organising skills, works in a methodical and organised way - Essential</li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 29 September 2025<h4>Interview Date:</h4>Monday, 6 October 2025<a href="https://prteam.typeform.com/to/u0rYJzzW" target="_blank">Apply now</a>





<ul></ul>

Business Intelligence and Performance Co-Ordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4772/Senior_Planning_Officer_JD_Grade_6.pdf" target="_blank">Senior_Planning_Officer_JD_Grade_6</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4773/Senior_Planning_Officer_PS_Grade_6_.pdf" target="_blank">Senior_Planning_Officer_PS_Grade_6_</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Are you ready to take the next step in your planning career? We're looking for a highly motivated and experienced Senior Planning Officer to join our Development Management team.

About the Role
As a Senior Planning Officer, you’ll manage a varied and challenging caseload with minimal supervision. You’ll be responsible for assessing and determining planning applications and appeals, engaging in pre-application discussions, and contributing to enforcement actions. You’ll also represent the Council at Planning Committees, public inquiries, and hearings, ensuring high-quality outcomes that align with our strategic objectives.
Key Responsibilities
<ul>
<li>Assess planning proposals and prepare detailed reports and recommendations.</li>
<li>Conduct site visits and manage applications under delegated powers or via Planning Committee.</li>
<li>Lead pre-application discussions and provide clear, timely advice.</li>
<li>Present reports to Members’ Working Parties, Committees, and external organisations.</li>
<li>Liaise with internal departments, external bodies, and the public to ensure compliance and collaboration.</li>
<li>Investigate breaches of planning control and contribute to enforcement actions.</li>
<li>Prepare and present appeal statements and act as professional witness at hearings and inquiries.</li>
<li>Support the Head of Planning Services in delivering a responsive, customer-focused service.</li>
<li>Respond to Freedom of Information and Environmental Information Regulations requests.</li>
</ul>
What We’re Looking For
<ul>
<li>At least two years’ experience in Development Management or planning policy.</li>
<li>Proven ability to handle complex planning proposals and appeals.</li>
<li>Strong negotiation, analytical, and organisational skills.</li>
<li>Excellent written and verbal communication, including report writing and public presentations.</li>
<li>In-depth knowledge of planning legislation and guidance.</li>
<li>Eligible for membership of the Royal Town Planning Institute (RTPI).</li>
<li>Proficient in IT systems including Word, Outlook, and PowerPoint.</li>
<li>A proactive, team-oriented attitude with the ability to work independently and meet deadlines under pressure.</li>
</ul>
What you’ll get:
<ul>
<li>26 days’ holiday (rising to 29 with 5 years' continuous Local Government service) and 3 additional days in December.</li>
<li>Generous Local Government Pension Scheme - employer contribution of 19.7%</li>
<li>Annual membership fees refunded for your professional body.</li>
<li>Hybrid working to support work/life balance.</li>
<li>Free parking near the Town Hall.</li>
<li>Free tea, coffee and wellbeing perks like an Employee Assistance Programme (EAP), flu jabs, eyecare vouchers and more.</li>
</ul>
Ready to apply?
Apply now and take the next step in your planning career. &nbsp;If you’d like to talk through the role, contact Richard Hazelgrove, Development Management Team Leader at <a href="mailto:Richard.Hazelgrove@Tunbridgewells.gov.uk" target="_blank">Richard.Hazelgrove@Tunbridgewells.gov.uk</a> or on 01892 554054.
Advert Closing date: 28 September midnight&nbsp;
Interviews:&nbsp; TBC

Tunbridge Wells Borough Council

Senior Planning Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3879/Nov_22_-_CEO_-_Job_Description.pdf" target="_blank">Nov_22_-_CEO_-_Job_Description</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3880/Nov_22_-_CEO_-_Person_Specification.pdf" target="_blank">Nov_22_-_CEO_-_Person_Specification</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Role Overview
This is a&nbsp;public-facing, outdoor role&nbsp;where you’ll be responsible for helping to manage traffic flow and ensure parking regulations are followed. It’s ideal for someone who enjoys being active, working independently, and interacting with the public.
Key Responsibilities
<ul>
<li>
Patrolling&nbsp;streets and car parks on foot or in a vehicle to monitor parking compliance.</li>
<li>
Issuing Penalty Charge Notices (PCNs)&nbsp;to vehicles parked in contravention of regulations.</li>
<li>
Providing assistance&nbsp;to the public, including:</li>
<ul>
<li>Directions to local attractions or services</li>
<li>Information about parking rules and locations</li>
</ul>
<li>
Reporting issues&nbsp;such as damaged signs, road hazards, or abandoned vehicles.</li>
<li>
Using handheld devices&nbsp;to record information and communicate with the team.</li>
</ul>
You don’t need prior experience—full training is provided—but the following qualities are essential:
<ul>
<li>
Excellent communication: You’ll be the face of the council, so being approachable and clear is key.</li>
<li>
Customer service: Helping people with a wide range of queries, not just parking-related.</li>
<li>
Physical fitness: You’ll walk several miles a day, often in varying weather conditions.</li>
<li>
Teamwork and independence: You’ll work solo most of the time but stay in regular contact with your team.</li>
</ul>
Working Hours
<ul>
<li>
Schedule: 7.4 hours per day, 5 days a week</li>
<li>
Shifts: Between&nbsp;7:30 AM and 7:00 PM, on a&nbsp;two-week rotating cycle
</li>
<li>
Includes: Regular weekend work</li>
</ul>
Requirements
<ul>
<li>No previous experience required</li>
<li>
Standard DBS check&nbsp;(Disclosure and Barring Service) must be passed</li>
</ul>
Training &amp; Development:
<ul>
<li>Full induction and ongoing professional development opportunities</li>
</ul>
Benefits
<ul>
<li>
In addition to your salary, receive a sign-on payment of £2,100 (50% paid on completion of probation and 50% at 18 months) This is for new staff joiners to TWBC, not internal applicants.</li>
<li>22 days per year, increases to 27 days after 5 years of continuous Local Government service</li>
<li>
Plus 3 extra days off in December</li>
<li>Generous Local Government Pension Scheme</li>
<li>
Free parking near the Town Hall</li>
<li>
Free tea, coffee and wellbeing perks like an EAP, flu jabs, eyecare vouchers and more</li>
</ul>
&nbsp;Next Steps
<ul>
<li>
Applications assessed on a rolling basis&nbsp;– you may be contacted before the closing date.</li>
<li>To find out more take a look at the Job Description and Person Specification below.&nbsp; For an informal discussion about this post, you can contact Richard Ward, Enforcement Manager, on 01892 554168 or by email: <a href="mailto:richard.ward@tunbridgewells.gov.uk" target="_blank">richard.ward@tunbridgewells.gov.uk</a>.</li>
</ul>

Civil Enforcement/Parking Enforcement Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3871/EHO_JD_EP_Officer.pdf" target="_blank">EHO_JD_EP_Officer</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3872/EHO_Post_person_spec.pdf" target="_blank">EHO_Post_person_spec</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Mid Kent Environmental Health is a highly successful shared service that covers the three Kent local authorities of Tunbridge Wells, Maidstone, and Swale. We are looking for a passionate environmental health professional to join the Environmental Protection Team based in Tunbridge Wells. The Council operates a hybrid model combining working at home and from the office, taking a flexible approach to strike the right balance for officers and service delivery.
For this exciting opportunity we are looking for an individual who has excellent communication skills, is passionate about environmental health, and is a strong team player with a positive attitude.
As an Environmental Health Officer in our EP Team no two days are the same. You will manage your own varied caseload, as well as working with and supporting other team members to undertake a wide range of regulatory activities including taking formal action in line with regulatory requirements where required.
You will be involved in various areas of EP work including investigating commercial and residential nuisance complaints, permitting inspections, calibrating air quality equipment, investigating bonfires and drainage issues, sampling private water supplies, and reviewing documents for licensing or planning as a statutory consultee. We are able to provide training and development to the successful candidate in the specialist roles of acoustics, air quality and contaminated land.
The post holder will be a highly motivated, flexible, organised individual, with excellent customer service skills, and able to communicate with people at different levels as appropriate.
The post mainly covers work in the Tunbridge Wells and Maidstone areas, however there will be times when it will need to cover the Swale area to meet service demand.
Whilst experience of working in this or a similar role is an advantage, this role would also be suitable for someone who is newly qualified in environmental health and looking to take the first step in their career.
Benefits include:
<ul>
<li>26 days annual leave (increasing to 29 days after 5 years Local Government service).</li>
<li>Membership of the Local Government Pension Scheme and essential car user allowance.</li>
<li>Hybrid working and flexibility to support work/life balance</li>
<li>Free parking near the Town Hall</li>
<li>Free tea, coffee and wellbeing perks like an EAP, flu jabs, eyecare vouchers and more</li>
</ul>
A detailed list of responsibilities and person criteria can be viewed in the Job Description and Person Specification below. For an informal discussion about this post, please contact Lisa Anderson at <a href="mailto:l.anderson@midkent.gov.uk" target="_blank">l.anderson@midkent.gov.uk</a>
In order to stay informed about all of our latest vacancies you can follow us on LinkedIn or @TWellsCouncil

Environmental Health Officer

As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.You willbe responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:Handling online/email requests, officer enquiries, and contractor communicationsUpdating customer records and ensuring accurate data managementTaking incoming calls and service requests with professionalism and careRaising and prioritising repair jobs while meeting KPIs and service standardsSupporting invoicing and customer satisfaction surveys For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:Being a confident communicator with strong written and verbal skills Skilled in multitasking and managing competing priorities Proficient in Microsoft Office and IT systems Having the ability to work independently and collaboratively within a team Previous experience in an administrative or customer service roleAt Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development. Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a>For an informal discussion about the role please contact Debbie Phillips on 01233 330596When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





<ul></ul>

Customer Services Agent - Repairs

<h4>About the role</h4><h4>Role Summary</h4><ul><li>To maintain the Group’s performance management information. Providing support to the business in the development of data reports and updates.</li><li>To provide ad hoc analytical support across the organisation.</li><li>To support the business in the co-ordination and administration of the corporate planning process.</li><li>To manage the collection and analysis of customer survey responses, developing surveys to meet the changing needs of the business.</li><li>To support understanding, assessment and development of the data landscape in databases and infrastructure applications.</li><li>To support the use and development of data collection processes, including reviewing and validating data across databases and infrastructure applications.</li><li>To assist with gathering end user requirements and development of dashboards and creation of reports, supporting users to maximise benefits and insights to inform decisions and service delivery.</li></ul><h4>Salary:</h4>Up to £38,860<h4>Hours of Work:</h4>35 per week<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4><h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>I have been with Town and Country Housing for five months, having worked withing the IT, Business Intelligence and Data Management space for many years and within various sectors. The Business Intelligence, Performance and Customer Insight Team is a central function with the organisation, providing performance and customer insight data and analysis to all services and team, improving services and tenant satisfaction.This is an exciting time to join the team, as TCH as an organisation begins the process of developing its Data Governance Framework, Data Management and Business Intelligence Strategy. TCH reporting, insights and analysis function will be developed and modernised, simplifying our KPI reporting processes, ensuring performance data is both accurate and accessible for services to interpret performance, quickly and easily.Lisa Hinds, Business Intelligence &amp; Performance Manager<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>To co-ordinate the monthly cycle of performance data collection and analysis, monitoring, presenting and reporting to various bodies throughout the organisation and Board.</li><li>To collate, monitor and report on updates on the Group’s forward plan of strategies, policies and procedures, enabling the organisation to maintain the most current versions of documents. Ensure that the plan is kept up to date and reports produced on time.</li><li>Support the business and the Performance Intelligence Function in collating updates and reporting on Value for Money, the Annual Delivery Plan, and the Equality &amp; Diversity Action Plan.</li><li>Develop and maintain excellent working relationships across the organisation and with external contractors.</li><li>Assist in the collection, co-ordination and submission of the annual performance data to HouseMark to enable benchmarking of Key Performance Indicators.</li><li>Work in collaboration with ICT to specify and test secure data reporting from TCH data warehouse and data hub.</li><li>Analyse data sets to identify data anomalies and to work with the business to rectify the data to ensure data accuracy. Implement enhanced data management processes to ensure data anomalies are eradicated.</li><li>Liaise with internal and external stakeholders to identify areas of the business that could benefit from Power BI analytics analysis.</li><li>In collaboration with the team, design and build Power BI reports, developing data models and visualisations using Power Query, M Query and DAX, ensuring seamless data flows and reliable data sources.</li><li>Work closely with the IT department to ensure data collection and storage systems are secure and robust.</li><li>Work closely with the Customer Insight Team to ensure customer satisfaction performance reporting is accurately produced on a monthly and quarterly basis showing the results of the survey.</li><li>Provide detailed data analysis and reporting services support throughout the business as and when required.</li><li>Support users in the production of new data sets and reports and assist users in becoming self-sufficient in running the data sets and reports independently.</li><li>Support users to use their data more effectively.</li><li>Undertake research as requested to support service improvement and identify good practice.</li><li>Facilitate the production of external reporting to regulatory bodies, ensuring submitted data is accurate, reliable, and traceable.</li><li>Support the facilitation of new performance indicators into existing reporting structures, including Power BI datasets, validation flows, and visualisations.</li><li>Conduct detailed analysis and interpretation of service-level data to support business planning and continuous service improvement.</li><li>Produce, maintain, and enforce robust process documentation to ensure consistent, accurate, and auditable data collection across the team.</li><li>Support the onboarding process and provide guidance to new team members, on BI tools, reporting standards, and internal processes.</li><li>Identify gaps, improve systems, and initiate data-led performance enhancements across the organisation. In collaboration with the Business Intelligence and Performance Team.</li><li>Manage the Business Intelligence &amp; Performance Coordinator.</li></ul><h4>General</h4><ul><li>To adhere to the Group’s equal opportunities policy and to actively promote equality of opportunity wherever possible.</li><li>Recognise, respect and promote the different roles and diversity of the individuals within the Group.</li><li>To actively contribute towards the Group’s key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li>Attend and participate in training and other meetings and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the Group.</li><li>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Good Standard of education - Essential</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Demonstrable experience of analysis and application of data - Essential</li><li>Able to write reports - Desirable</li><li>Able to present data in a clear and concise way - Essential</li><li>Good Excel skills - Essential</li><li>Experience of researching topics - Desirable</li><li>A good understanding of data hubs and data management principles and techniques - Desirable</li><li>Experience of Power BI development and administration, including design of data models and visualizations - Desirable</li><li>Knowledge of Power BI Power Query, M Query and Dax - Desirable</li><li>Knowledge of SQL Server Database and Microsoft Dataverse (Power Platform) - Desirable</li><li>Proficiency in SQL - Desirable</li></ul><h4>Behaviours</h4><ul><li>Attention to detail, spots errors and omissions and rectifies mistakes</li><li>Good analytical skills, able to analyse and interpret numerical and verbal information</li><li>Excellent communication and interpersonal skills</li><li>Communicates effectively and professionally, able to build effective working relationships</li><li>Good customer service skills</li><li>Takes ownership of problems and identifies solutions</li><li>Has a can-do attitude, able to work in difficult circumstances</li><li>Able to work effectively within tight timescales</li><li>Good team working skills able to support others and provide assistance</li><li>Good planning and organising skills, works in a methodical and organised way</li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 22 September 2025<h4>Interview Date:</h4>Monday, 29 September 2025<a href="https://prteam.typeform.com/to/uZepNmhK" target="_blank">Apply now</a>





<ul></ul>

Business Intelligence & Performance Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3928/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3929/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4125/Customer_Services_Apprentice_2025.docx" target="_blank">Customer_Services_Apprentice_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Services Apprentice&nbsp;
£25,223 per annum&nbsp;
37 hours per week
Fixed term for the length of the apprenticeship (with the potential to move into a permanent role if available).
In partnership with East Sussex College, Hastings this is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre 5 days a week, whilst also working towards a Level 2 Customer service practitioner qualification.
Working in the Community Contact Centre you will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.&nbsp;&nbsp;
You will need to have excellent customer service skills, some experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team.  You will be expected to work in our offices in Hastings Town Centre.
You will also be required to enrol with East Sussex College and complete a Level 2 Customer service practitioner qualification, that will take between 12-15 months to complete.&nbsp; You will be supported by us and a tutor from the college during the course and this vacancy will support you in completing the work needed to complete the qualification.&nbsp; More details can be found <a href="https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1" target="_blank">here</a>.
For more details on the role please see the attached job description and person specification.&nbsp;
Closing Date for Applications: 29th September @ 12:00pm
Interview dates: 6th &amp; 7th October 2025.
Expected start date: 29th October 2025 (TBC)&nbsp;

Customer Services Apprentice

<ul></ul>






We are recruiting for Social Wokers with a range of different skills and experience.&nbsp;
The role is for full-time, permanent Social Workers within the Ashford Community team. We operate in a hybrid model of office-based working and working from home to meet the needs of the service and this role will be based in Kroner House Ashford. &nbsp;
£3,000 Golden Hello payment to all new joiners (subject to criteria) and service related payments following continuous service. &nbsp;
About Us&nbsp;
This is an exciting opportunity to join our community team as we enhance our locality working practice and put the person and good practice at the heart of what we do.&nbsp;
We work with adults with a range of care and support needs placing individuals at the centre of their support. You will undertake work of varying levels of complexity including, Care Act Assessments, Mental Capacity Act (MCA) Assessments, Court of Protection applications and s42 safeguarding enquiries.&nbsp;
Our social care interventions are structured around the three pillars of excellent practice, exceptional innovation, and meaningful measures. Therefore, our work is orientated around building relationships with the individual, their families and carers. We engage with communities early on to help people feel empowered to find trusted help and support locally from a range of sources.&nbsp;
About You&nbsp;
We welcome applications from experienced social workers, all of whom can demonstrate capability of practice in accordance with current professional standards, legislative and policy frameworks.&nbsp;
You will hold a registration with Social Work England.&nbsp;
You will have a high level of literacy and communication skills, both verbal and written.&nbsp;
We are looking for future employees who have a positive, forward-thinking attitude. Using strengths-based practice with individuals which is built around their desired outcomes and goals. Our teams are imaginative, locally focused and flexible and we are searching for registered practitioners with a like minded approach, working collaboratively as part of a team.&nbsp;
Our Support Offer&nbsp;
In return, we offer an attractive benefits package and a commitment to ensuring that you achieve a healthy work life balance and opportunities for flexible working arrangements that meet business need.&nbsp;
We offer generous market premium payments (subject to eligibility). You will also be entitled to a generous annual leave allowance and the local government pension scheme.&nbsp;
You will have excellent opportunities for professional development with access to our social care academy, progression routes and our newly launched practice framework.&nbsp;
We will support you to consolidate your skills and knowledge, assisting you to develop areas of specialist practice development such as Approved Mental Health Professional Training, Best Interest Assessor Training and Practice Educator training.&nbsp;
You will receive regular professional supervision and have the opportunity to critically reflect on your practice. You will be supported to develop your practice and progress your career.&nbsp;
We are increasingly accessible to the public outside of traditional office hours, as we move towards an 8 am to 8 pm, 7 days a week service to ensure service needs are met.&nbsp;
This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service and registration as a qualified Social Worker with Social Work England.
This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.&nbsp;
Interviews will take place on 23rd&nbsp;&amp; 24th&nbsp;October 2025 at Kroner House.&nbsp;
We also welcome applications from experienced registered nurses and occupational therapists with relevant experience into our Community Practitioner roles. If you hold a registration with a professional body (Social Work England, HCPC, Nursing and Midwifery Council) and would like to know more about these opportunities please contact Nathalie Boag via The Business Support team.&nbsp;


Contact Details&nbsp;
For more information about the role, please contact Nathalie Boag via The Business Support team on 03000 421788 and a member of the team will respond appropriately.&nbsp;

Social Worker

We are seeking a proactive and detail-oriented Clerical Assistant to join our Revenues &amp; Benefits team. This is a fantastic opportunity for someone with strong administrative skills and a passion for public service to contribute to the smooth running of a vital council function. You will play a key role in supporting operations through a range of clerical and administrative duties, helping ensure our services run efficiently and effectively to include:Operating Document Image Processing equipment and systems Opening, sorting, and returning customer documents promptly Recording customer contact and distributing correspondence Using multiple IT applications to carry out daily system tasks, including electronic banking and reporting Obtaining Land Registry and other documentation, and supporting debtor tracing procedures Processing credit reports and customer refunds Processing DWP and other notifications related to debt recoveryIt is essential that you have experience working effectively as part of a team along with having:Good level of competency in general IT and Microsoft Office systems. Strong numerical and written skills Excellent organisational skills and attention to detail. For an informal discussion about the role please contact Andrew Carney on 01233 330445Click to view a<a href="https://www.ashford.gov.uk/media/k4bbamrg/7131a-clerical-assistant-august-2025.doc" target="_blank">Job Description</a> When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





<ul></ul>

Clerical Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3512/Technical_Officer_-JD_-_Grade_D.pdf" target="_blank">Technical_Officer_-JD_-_Grade_D</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3513/Technical_Officer_Person_Spec.docx__002_.pdf" target="_blank">Technical_Officer_Person_Spec.docx__002_</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Tunbridge Wells Borough Council’s Development Management Team has a permanent vacancy for a part time Planning Technical Officer.&nbsp; We are looking to recruit a highly motivated individual with a demonstrable interest in the planning process.
What is the job?
Development Management are responsible for the determination of all planning applications within the Borough with the objective of securing continued housing, economic growth, regeneration, and infrastructure improvements that respect and enhance the natural and built environment, much of which is designated Green Belt and or Area of Outstanding Natural Beauty.&nbsp; The Technical Team is at the heart of the process and plays a vital role in managing the administrative and technical elements of the planning application process and you will be involved at each stage.
Is this you?
You are self-motivated and used to working within a team. You have excellent IT skills, well developed time/workload management and able to effectively prioritise workloads. You have Good written and verbal communication skills and can be evidenced through previous work. You have excellent customer service skills and have a polite, tactful, diplomatic, and confident manner both on the phone and in person. You can communicate calmly and clearly while under pressure. You are equally comfortable working from home as you are in an office environment.
Benefits Include:
<ul>
<li>22 days per year, increases to 27 days after 5 years of continuous Local Government service</li>
<li>
Plus&nbsp;3 extra days off in December</li>
<li>Generous Local Government Pension Scheme</li>
<li>
Free parking&nbsp;near the Town Hall</li>
<li>
Free tea, coffee and wellbeing perks&nbsp;like an EAP, flu jabs, eyecare vouchers and more</li>
</ul>
To find out more
For further information regarding this post, please see the attached Job Description and Person Specification. For an informal discussion regarding this role please contact Robert Taylor on 01892 554037 or email any questions to <a href="mailto:Robert.Taylor@tunbridgewells.gov.uk" target="_blank">Robert.Taylor@tunbridgewells.gov.uk</a>.
For all our latest vacancies and what it is like to work here you can follow us on twitter @TWBC_Jobs and LinkedIn @TWellsCouncil
Closing Date:&nbsp;&nbsp;

Planning Technical Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2156/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2157/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2159/Income_Recovery_Team_Leader_JDPS_May_2025.docx" target="_blank">Income_Recovery_Team_Leader_JDPS_May_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Senior Income Recovery Officer
Grade 5 - £35,412 to £40,777 per annum&nbsp;
Indefinite Contract
Full Time - 37 Hours per week
Hastings Borough Council is recruiting a driven and proactive Senior Income Recovery Officer to join our Housing Options Team.
This is a brand new role, created to strengthen our approach to income recovery and tenancy sustainment. We are looking for an experienced leader to support residents, reduce arrears, and help people sustain their homes.
As the Senior Income Recovery Officer, you’ll manage the day-to-day operation of our income recovery service. You’ll lead a dedicated team to maximise rent and service charge collection across our housing stock, including council-owned, leased, and private nightly paid accommodation. You’ll also oversee the recovery of other housing-related debts such as loans for securing private rented housing and removal/storage costs.
This role combines leadership with hands-on expertise. You’ll develop and implement strategies, train and support staff to handle complex cases, and build strong partnerships with internal teams and external agencies including the DWP, debt services, and housing advocacy organisations. Your focus will be on delivering excellent customer service while ensuring compliance with legislation, policies, and procedures.
You’ll need significant experience in housing income recovery, proven supervisory skills, and a strong understanding of housing law and welfare benefits. You’ll also have excellent communication, analytical, and problem-solving abilities, alongside the drive to achieve targets and support tenancy sustainment.
For a full Job Description and Person Specification please see the attached document.
The role offers flexibility for hybrid working, however it will be primarily office-based.
Closing date for applications: 19th September @ 12:00pm&nbsp;

Senior Income Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0412/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0413/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0414/JD_PS_Income_Recovery_Officer__for_Publication.docx" target="_blank">JD_PS_Income_Recovery_Officer__for_Publication</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Income Recovery Officer&nbsp;
Grade 9 - £25,989 - £28,598 per annum&nbsp;
Full Time - 37 hours per week
Indefinite Contract
Are you passionate about supporting residents, reducing arrears, and helping people stay and succeed in their accommodation?
We are excited to announce a&nbsp;brand new opportunity&nbsp;to join our Housing team at Hastings Borough Council as an&nbsp;Income Recovery Officer.
In this newly created role, you’ll play a vital part in helping residents in our accommodation manage their rent and related payments. Your focus will be on providing excellent customer service while recovering rent, service charges, and other housing-related debts such as storage, removals, and homelessness prevention loans.
You’ll regularly monitor rent accounts, take appropriate action in line with council policies, and work closely with residents, internal teams, and partners such as the Housing Benefit team and other support services.
We’re looking for someone with experience in recovering income, including rental income and arrears, and who is committed to delivering a customer-focused service.
For a full Job Description and Person Specification, please see the attached document.
The role offers flexibility for hybrid working, however it will be primarily office-based.
Closing date: 19th September 2025 @ 12:00pm

Income Recovery Officer

<ul></ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.




We are recruiting a Social Worker with a range of different skills and experience.
Within the West Kent Area we currently have a vacancy in the Tunbridge Wells Community Team
We operate in a hybrid model of office-based working and working from home to meet the needs of the service.&nbsp;
£3000 Golden Hello payment to all new joiners (subject to criteria) and service related payments following continuous service.&nbsp;
About Us
This is an exciting opportunity to join our community team in Kent as we enhance our locality working practice and put the person and good practice at the heart of what we do.
We work with adults with a range of care and support needs placing individuals at the centre of their support. You will undertake work of varying levels of complexity including, Care Act Assessments, Mental Capacity Act (MCA) Assessments, Court of Protection applications and s42 safeguarding enquiries.
Our social care interventions are structured around the three pillars of excellent practice, exceptional innovation, and meaningful measures. Therefore, our work is orientated around building relationships with the individual their families and carers. We engage with communities early on to help people feel empowered to find trusted help and support locally from a range of sources.
About You
We welcome applications from experienced and newly qualified social workers, all of whom can demonstrate capability of practice in accordance with current professional standards, legislative and policy frameworks.
You will hold a registration with Social Work England.
You will have a high level of literacy and communication skills, both verbal and written.
We are looking for future employees who have a positive, forward-thinking attitude. Using strengths-based practice with individuals which is built around their desired outcomes and goals. Our teams are imaginative, locally focused and flexible and we are searching for registered practitioners with a likeminded approach, working collaboratively as part of a team.
You will hold a Full UK Driving License – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.
Our Support Offer
In return, we offer an attractive benefits package and a commitment to ensuring that you achieve a healthy work life balance and opportunities for flexible working arrangements that meet business need.
We offer generous market premium payments (subject to eligibility). You will also be entitled to a generous annual leave allowance and the local government pension&nbsp;scheme.
You will have excellent opportunities for professional development with access to our social care academy, progression routes and our newly launched practice framework.
We will support you to consolidate your skills and knowledge, assisting you to develop areas of specialist practice development such as Approved Mental Health Professional Training, Best Interest Assessor Training and Practice Educator training.
You will receive regular professional supervision and have the opportunity to critically reflect on your practice. You will be supported to develop your practice and progress your career.
Please state your preferred areas of work and full time or part time preference on your application forms.
We are increasingly accessible to the public outside of traditional office hours, as we&nbsp;move towards an 8 am to 8 pm, 7 days a week service to ensure service needs&nbsp;are met.
This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service and registration as a qualified Social Worker with Social Work England.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
We also welcome applications from experienced registered nurses and occupational therapists with relevant experience into our Community Practitioner roles. &nbsp;If you hold a registration with a professional body (Social Work England, HCPC, Nursing and Midwifery Council) and would like to know more about these opportunities please contact Cheryl Quinnell on 03000 415508 and a member of the team will respond appropriately.
Contact Details


For more information about the role, please contact Cheryl Quinnell on 03000 415508 and a member of the team will respond appropriately.

Community Social Worker

Are you ready to lead transformative housing projects that deliver real social impact?We are looking for a dynamic, experienced Development Manager to drive forward our Strategic Projects and Affordable Homes Programme. This is your opportunity to shape the future of housing in our borough delivering high-quality developments that support our community and align with our Borough Plan.You will be responsible for leading a multidisciplinary team in delivering complex construction and regeneration projects from concept to completion. You will oversee feasibility studies, investment approvals, procurement, statutory consents, and on-site delivery, along with:Delivering multi-million-pound affordable housing and regeneration schemes Driving strategic partnerships and negotiating development deals Managing programme governance, risk, and performance metrics Securing funding and ensuring financial viability across all projects Deputising for the Head of Development when requiredTo be competent in this role it is essential that you have proven experience managing large-scale property development and regeneration projects, along with having:Strong leadership of multidisciplinary teams and Tier 1/2 contractors Expertise in public sector procurement and land disposal processes Excellent stakeholder engagement and communication skills A proactive, collaborative approach to cross-Council working A degree-level qualification in construction or equivalent experience A valid UK driving licenceDesirable qualifications include RICS, CIOB, or RIBA membership and experience in delivering schemes over £10M. This is more than a job; it is a chance to make a lasting impact. You will be part of a forward-thinking Housing Service committed to innovation, sustainability, and community wellbeing. We offer a supportive environment, professional development opportunities, and the chance to work on projects that truly matter. For an informal discussion about the role please contact Giles Holloway, Housing Development &amp; Regeneration Manager on 01233 330427 Click to view a <a href="https://www.ashford.gov.uk/media/dcnm2uab/7133a-development-manager-aug-2025.doc" target="_blank">Job Description</a>When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





<ul></ul>

Development Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3542/Job_Description_-_Contracts_Officer_2025.pdf" target="_blank">Job_Description_-_Contracts_Officer_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3543/Person_Spec_-_Contracts_Officer_2025.pdf" target="_blank">Person_Spec_-_Contracts_Officer_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3544/Contracts_Officer_-_Progression_Plan.ppt" target="_blank">Contracts_Officer_-_Progression_Plan</a></li>
</ul>

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



WOULD YOU LIKE AN OPPORTUNITY TO HELP BUILD A SERVICE WHILE DEVELOPING A REWARDING CAREER?
Then we have just the role for you!&nbsp;
Tunbridge Wells Borough Council is looking for a Contracts Officer to provide support to our partnership with Maidstone and Tonbridge &amp; Malling Borough Councils. You will be assisting with the development of a system to ensure oversight over all key contracts in the partnership, and promote corporate guidance on how to manage contracts.
You’ll also be assisting in the development and delivery of training for contract managers, ensuring that you stay up to date with best practice and can apply this to the continuous improvement of training materials and guidance documents.
The role will also be tasked with producing regular reports on contract management compliance, highlighting areas for concern and noting ‘Lessons Learned’ to aid in our aim of continuous improvement and development of our processes.
What you will have
<ul>
<li>A degree, or vocational equivalent with a minimum of 2 years work experience in a relevant role/industry</li>
<li>Excellent communication skills both written and verbal&nbsp;and interpersonal skills</li>
<li>Proven ability to work autonomously, and prioritise workloads&nbsp;</li>
<li>A keen eye for detail</li>
<li>Excellent problem-solving skills, and a collaborative approach and mindset</li>
<li>A strong desire to achieve professional qualifications</li>
</ul>
What you get in return&nbsp;
<ul>
<li>Membership to Local Government Pensions Scheme - Employer contribution 19.7%</li>
<li>annual leave increasing to 27 with 5 years' continuous service&nbsp;</li>
<li>Cycle to Work Scheme&nbsp;</li>
<li>VDU eye care vouchers&nbsp;</li>
<li>Invaluable training and development opportunities </li>
<li>Hybrid Working&nbsp;</li>
<li>Free and delicious onsite coffee from our bean-to-cup coffee machine!</li>
</ul>
This role will require a blended working approach, with a mix of remote working and office days. Your initial induction will be undertaken in the office, and the rest of your on-boarding will follow this blended approach. The mix will vary in line with the requirements of the organisation and workloads. This will require you to be self-sufficient and driven in order to achieve outcomes which are set on a weekly basis.
To find out more take a look at the Job Description, Person Specification and Progression Plan below.&nbsp; For an informal discussion about this post, you can contact Dan Hutchins, Procurement &amp; Contracts Manager, on 01892 554425 or <a href="mailto:dan.hutchins@tunbridgewells.gov.uk" target="_blank">dan.hutchins@tunbridgewells.gov.uk</a> &nbsp;
To stay up to date with our latest vacancies and what it’s like to work here you can follow us on twitter @TWBC_Jobs and LinkedIn @TWellsCouncil
Closing Time &amp; Date: Midday 06/07/2025&nbsp; &nbsp; &nbsp; &nbsp; Interview Date: Candidates will be shortlisted and interviewed at regular intervals. This will be a 2 stage approach, with the first stage being a Teams interview and the second being a face-to-face interview at our offices if you are successful at stage 1.
We encourage early applications, as shortlisting and interviewing will commence immediately. The Council reserves the right to close the application window if a suitable candidate is identified prior to the advertised closing date.

Contracts Officer (Career Grade)

<h4>About the role</h4><h4>Role Summary</h4>To fully action and coordinate the delivery of Disabled Facilities Grants and other home adaptations and provide information and guidance to promote independent living. By conducting customer visits and completing any necessary grant or loan documentation required. This role supports our customers throughout the grant and adaptation process, from initial contact to completion. With an eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff, contractors and external stakeholders in a timely and accurate manner, whilst fully supporting our varying customer base. <h4>Salary:</h4>£15,368.40<h4>Hours of Work:</h4>21 hours<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>Six months<h4>Notice Period:</h4>One month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>Dawn Jellis, Team Manager<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Be responsible for, and integral to the whole grant, loan or private works process and will assume full responsibility for the delivery of the service in both a visiting and administrative capacity. </li><li> Clearly explain the remit of the service to a range of customers and other professionals as appropriate. </li><li> Hold a caseload of customers and provide them with support in either their own home, or at an alternative venue if required. </li><li> Assess circumstances of ownership, and income to advise on appropriate welfare benefits and funding for works required. </li><li> Maintain timely administration of customer files as required by the service, and to enable the preparation of reports and statistics. </li><li> Undertake key administrative aspects and processing of grant and loan paperwork. </li><li> Accurately input customer data onto a database in a timely manner, ensuring compliance with the service specification, commissioner requirements and key performance indicators. </li><li> Ensure that notes about the customers are factual and free from personal opinions. </li><li> Deal with all enquiries in a way which promotes the service. </li><li> Act as the central liaison/keyworker for customers who are within the grant or loan process. </li><li> Liaise with external bodies, attend case review, and update meetings, as required. </li><li> Assist with processing invoices, and undertake any other financial responsibilities as required by the role. </li><li> Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare, and risk concerns in accordance with Town &amp; Country’s policy. </li><li> Participate in team meetings. </li><li> Undertake such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility for this role. </li><li> Ensure that all duties are carried out to the highest standard, and in accordance with policies and procedures, with reference to the health and safety and diversity and inclusion policy. </li><li> All staff working for Town &amp; Country have a statutory duty of confidentiality to protect customers and any personally identifiable information only use it for the purposes for which it was intended. </li><li> Work in collaboration with other departments to ensure a seamless service. </li><li> Undertake such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job. </li></ul><h4>General</h4><ul><li>To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role requires the individual to travel to various sites across East Sussex, and it is therefore expected that an individual in this role has a full driving licence and access to a car with relevant insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Evidence of a good educational standard, including GCSE English and Maths.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Experience of providing support to the designated customer group either in a volunteering or professional role. </li><li> Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines, and achieve goals. </li><li> Up to date knowledge of welfare benefits for the designated customer group. </li><li> Knowledge of related services provided by the statutory and voluntary sector. </li></ul><h4>Behaviours</h4><ul><li>Excellent verbal and written communication skills. </li><li> Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs. </li><li> Self-reliant and able to work on own initiative with minimal supervision as well as part of a team. </li><li> Understanding of confidentiality and data protection issues. </li><li> Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail. </li><li> Ability to collaborate and work as part of a team. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 15 September 2025<h4>Interview Date:</h4>Monday, 22 September 2025<a href="https://prteam.typeform.com/to/vO3mpYxR" target="_blank">Apply now</a>





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Caseworker (Bexhill)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4137/Protector___Foreshore_Charitable_Trust_Description.docx" target="_blank">Protector___Foreshore_Charitable_Trust_Description</a></li>
</ul>

If you are interested in contributing your expertise to the Foreshore Trust, please submit an expression of interest, highlighting your relevant experience and knowledge.
To express your interest, please submit your CV and a personal statement to <a href="mailto:democraticservices@hastings.gov.uk" target="_blank">democraticservices@hastings.gov.uk</a>
The closing date for applications is 19th September 2025 @ 12:00pm 



Term: Up to 3 years per appointment (renewable) Remuneration: Reasonable expenses and remuneration
The Hastings &amp; St Leonards Foreshore Charitable Trust is seeking an independent Protector to oversee the integrity of the charity’s administration and ensure compliance with its objectives.
As Protector, you will act as an impartial guardian of the Trust, ensuring its activities align with its charitable purposes. Your responsibilities will include ensuring the charity is administered with integrity and transparency, reporting any concerns to the Charity Commission, providing advice to the trustee, and undertaking tasks as required. You will also be responsible for preparing an annual statement of activities and findings for publication.
To be eligible for this role, it is desirable that you hold a qualification awarded by a member of the Consultative Committee of Accountancy Bodies (CCAB). You must not have been a councillor, officer, employee, or paid consultant of the Council or any of its controlled organisations within the last five years. Additionally, you must not have any significant interest in contracts with the Council, except for minor shareholdings of less than one percent.
The Protector may receive reasonable remuneration, with expenses and indemnity insurance covered. Firms or companies associated with the Protector may also receive fair compensation for services provided under their instruction.

18 Jobs in Hastings, UK