Service Delivery Officer
Salary: £44,110 - £49,140 per annum inclusive of London Weighting
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm
Basis: Permanent
Workplace category: Workplace based
Workplace role categories describe our approach to workplace attendance.
Attachments: Job Description and Person Specification
Summary of Terms and Conditions of Employment
We reserve the right to close the advert earlier should we receive a high number of applications. We therefore encourage you to apply early.
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The Service Delivery Officer provides administrative control of the repairs service, ensuring repairs are effectively logged, prioritised, scheduled, and monitored through to completion.
The role is responsible for managing the Call Centre Administrators and overseeing the day-to-day administration of the service, ensuring repair appointments are booked efficiently, operative diaries are effectively managed, and residents receive clear and timely communication. Working closely with the Repairs Supervisor and Contracts Manager, the post holder ensures works are appropriately allocated, service performance is monitored, and repairs are delivered within agreed service standards.
The post holder plays a key role in maintaining operational flow across the service, identifying emerging issues within the works pipeline and ensuring repairs are delivered within agreed service level agreements.
The Service Delivery Officer will be responsible for:
Management and oversight of the repairs call centre and call handling standards.
Oversight of repair logging, triage, and appointment booking processes.
Allocation and scheduling of works to operatives.
Monitoring and reporting of Works in Progress (WIP) and service performance.
First-line escalation for resident communication issues and access failures.
Administration and development of the Civica repairs system.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a BasicDisclosure & Barring Service check.
The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59pm on 29 July 2026.
Interviews will be held 10, 11, 12, 13 August 2026.
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To apply online please click the Apply online button below.
Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference numberOCCS1337 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
We reserve the right to close the advert earlier should we receive a high number of applications.
Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.
For more information on our categories for workplace attendance, please view our guide here.
We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.
Salary range
- £44,110 - £49,140 per year