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Please apply online via the link provided.



Senior Commercial Manager West Burton, Nottinghamshire or Culham, Oxfordshire
Our Organisation
UK Industrial Fusion Solutions Ltd. (UKIFS), a subsidiary of the UK Atomic Energy Authority (UKAEA), is leading the design, build, and future operation of the UK’s first prototype fusion energy plant, STEP (Spherical Tokamak for Energy Production). Building on decades of world-leading research, UKIFS works closely with industry partners to turn the promise of fusion into a practical, sustainable energy source for the future.
Our mission is to bring together the expertise needed to deliver commercial fusion energy, developing cost-effective fusion plants that will transform global energy production. With a strong commitment to innovation, diversity, and collaboration, we are creating a world-class workforce to solve one of the planet’s toughest challenges — and shape a cleaner, more sustainable future.
We are now looking for a Senior Commercial Manager to join us on a full-time, permanent basis.
The Benefits
- Salary: £74,592 (inclusive of Specialist Allowance, MCIPS required) + excellent benefits including outstanding pension - Corporate bonus scheme of up to 7% - 25 days’ annual leave, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays - Outstanding defined benefit pension scheme - Flexible working options - Employee Assistance Programme and trained Mental Health First Aiders - Relocation allowance (if eligible) - A wide range of career development opportunities - A vibrant culture committed to equality and being fully inclusive
This is a unique opportunity for a MCIPS or RICS qualified contract management professional with a great leadership style and public sector knowledge to join our pioneering organisation.
You will have the chance to impact a high innovative and exciting UK programme that is designed to have significant global impact through the realisation of fusion energy.&nbsp;
What’s more, you’ll be enabled to grow and develop professionally, showcasing your leadership skills and enhancing your commercial expertise.
The Role
As a Senior Commercial Manager, you will lead the development and management of complex contracts within a high-profile engineering project.
Specifically, you will draft, negotiate, and execute complex contracts, from supply and construction to service agreements, ensuring alignment with programme goals, regulatory standards, and budgetary timelines.&nbsp;
Providing expert risk assessment and mitigation strategies for contractual obligations, you will maintain robust tracking systems to monitor performance.
Additionally, you will:
- Lead dispute resolution, liaising with legal, technical, and sourcing teams - Develop and mentor a cross-functional commercial team - Maintain strong supplier relationships and contract compliance - Act as a main point of contact for contract-related matters&nbsp;
About You
To be considered as a Senior Commercial Manager, you will need:
- MCIPS or RICS Qualification (or equivalent) - Proven experience in senior contract management, ideally in construction, engineering, or major infrastructure projects - Experience leading small to medium-sized commercial teams - Strong knowledge of NEC contracts, procurement strategies, and commercial frameworks - Excellent negotiation, analytical, and problem-solving skills - Strong leadership and communication capabilities - A strategic, collaborative mindset and a commitment to long-term partnerships
Please note, this role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure &amp; Barring Service (DBS) checks for criminal convictions and possibly a search of open source data
Other organisations may call this role Contracts Manager, Procurement Manager, Head of Contracts, Commercial Lead, or Commercial Strategy Manager.
Webrecruit, UKAEA and UKIFS are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to join UKIFS as a Senior Commercial Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Senior Commercial Manager

<ul></ul>





Job Title:&nbsp;Dual Diagnosis Worker
Salary:&nbsp;£29,000&nbsp;
Location and Travel:&nbsp;The role is based in East Croydon, accessible by Train and Tram Link. Any travel required outside your home location for work-related purposes can be expensed. &nbsp;
Shift Pattern:&nbsp;12 months Fixed Term Contract -Full time: 37.5 hours per week. Hours to be discussed, you will be based in service.&nbsp;
About the role
We are seeking a Dual Diagnosis Worker who has a specialism in complex mental health and substance misuse to join our team in Croydon. This is a residential service which provides specialist mental health, complex needs, and dual diagnosis support to our residents. You will utilise your previous experience and knowledge, and provide specialist support to those who have been diagnosed with mental ill health and have challenges with substance use. You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills.
Within this role, you will act as a specialist for comorbidity, supporting the team to achieve positive outcomes for our residents. Some of the duties may include:
<ul>
<li>Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.</li>
<li>Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.</li>
<li>Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.</li>
<li>Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.</li>
<li>Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning.&nbsp;</li>
</ul>
About you
We’re looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with previous experience in a similar role. We look at individual characteristics to be able to show resilience, solve challenges, and be proactive in your approach. You will have a passion for supporting people to achieve their personal goals, and achieve positive outcomes, this includes having the ability to engage with people who may be hard to reach and engage with. We further are looking for someone who has:
<ul>
<li>An appropriate qualification which is relevant to the role which could include: National Diploma, Bachelors, or master’s in psychology, Dual Diagnosis, Substance Misuse or any relevant</li>
<li>Previous experience in a similar role, providing holistic assessments and support for people experiencing mental health challenges</li>
<li>Applied knowledge of the principles of risk assessment and risk management, particularly in relation to harm minimisation.</li>
<li>A commitment to promoting recovery, harm reduction, and active involvement in care planning.</li>
<li>Ability to apply relapse prevention models to promote sustained recovery and harm reduction.</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.</li>
</ul>
Please note that the above is not an exhaustive list, more details on the role and requirements can be found in the JDPS attached.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>Be part of an organisation which believes good care and support improves lives.</li>
<li>Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.</li>
</ul>
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.&nbsp;
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
</blockquote>
Dual Diagnosis Worker | Mental Health Support | Substance Misuse | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Holistic Assessments | Recovery Support | Harm Reduction | Risk Management | Person-Centred Care | Resilience Building | Independent Living | Multi-Disciplinary Team | Crisis Prevention | Case Management | Comorbid support

Dual Diagnosis Worker

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3242/Senior_Building_Surveyor_-_JD_PS_Mar_25.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3242/Senior_B…</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3253/Candidate_Pack_-_People_Directorate_-_June_25.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3253/Candidat…</a></li>
</ul>

Please apply online via the link provided.
We have an exciting opportunity for a skilled Senior Building Surveyor to join our dynamic team, on a permanent, full-time basis.&nbsp;&nbsp;
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
<h3>About you...</h3>
A main part of your role will be focusing on the professional building surveying of the council's temporary accommodation stock. You will also oversee the day-to-day repairs, manage voids, ensure cyclical compliance and coordinate capital works and Disabled Facilities Grants (DFGs).
The Senior Building Surveyor will also be responsible for ensuring projects are effectively procured and that they meet statutory and legislative requirements, delivering value for money and adhering to our internal governance policies and procedures.&nbsp;
<h3>About the team...</h3>
Our dynamic Housing Management team provides an extensive and responsive property management service to homeless clients in temporary accommodation. As part of the Welfare and Housing service, our team collaborates closely to achieve the best outcomes and deliver a comprehensive service to those who are homeless or at risk of homelessness. You will engage in varied and rewarding work every day, making a real difference in people’s lives.
<h3>Key responsibilities...</h3>






You will lead the preparation of specifications and contract conditions for tendering works. This includes coordinating with our main term contractor and service contractor for repairs and specialist projects.&nbsp;
You will inspect and assess repair requests, such as damp and mould, providing technical advice on solutions. You will also conduct property inspections to determine when components need replacement and advise regarding inclusion of works within Planned Maintenance Programmes.
You will undertake inspections relating to health and safety issues, noting any deviation from regulatory or legislative requirements or construction standards.






The Senior Building Surveyor will manage and monitor contractors and consultants, addressing any issues independently when standards are not met.
A main part of the role will also be the provision of technical approval for Disabled Facility Grant applications and oversee the associated works, including progress and final inspections.
<h3>Our benefits...</h3>
<ul>
<li>28 days* annual leave increasing to 33 days* after 3 years’ continuous service.</li>
<li>The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.</li>
<li>Hybrid working opportunities to support your wellbeing and work-life balance.&nbsp;</li>
<li>Electric vehicle salary sacrifice for an electric car at a fixed monthly cost (subject to eligibility).</li>
<li>An inclusive and social working environment with a variety of staff networks.&nbsp;</li>
<li>Local government pension scheme.</li>
<li>Life insurance cover (linked to the pension scheme)</li>
<li>Enhanced maternity, paternity, adoption and fostering leave.&nbsp;</li>
<li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)</li>
<li>Career development through internal and external training opportunities.&nbsp;</li>
<li>A great office location next to travel links and Bracknell Forest’s thriving town centre.&nbsp;</li>
<li>Employee Assistance Programme (EAP) to support your health and wellbeing.&nbsp;</li>
<li>Sports and Social Club.</li>
<li>Staff dental and health plans.&nbsp;</li>
<li>Discounted leisure centre and gym membership.&nbsp;</li>
<li>Supermarket discount.&nbsp;</li>
</ul>
*(pro rata for part time)
<h3>Our values...</h3>
At Bracknell Forest Council our values define who we are and what is important to us.&nbsp;Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities.&nbsp;We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.&nbsp;
<h3>Reasonable adjustments</h3>
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>.&nbsp;We will work with you to support you throughout the process.&nbsp;&nbsp;
<h3>Interview date...</h3>
Candidates will be shortlisted upon receipt of their application and we reserve the right to close the advert once a suitable candidate has been found. To avoid disappointment, you are advised to submit your application as soon as possible.
Interviews will be held online via the Teams app. We reserve the right to amend this to in person interviews at our offices.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
<h3>Want to ask us a question...</h3>
For an informal discussion or to ask any questions about this role, please contact:&nbsp;
Name: Sarah Baynes
Job Title: Housing Resources Service Manager
Phone Number: 01344 351435
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK. 
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.&nbsp;

Bracknell Forest Council

Senior Building Surveyor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4857/Plumber_Role_-_Multi_Trade_Operative_JD.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4857/Plumber_…</a></li>
</ul>





Multi Trade Operative / Plumber
Are you a people person?
Can you learn fast, and adapt to deliver brilliant services?
Are you tenacious and passionate about your work?
If this sounds like you then we have a vacancy for a Multi trade Operative to join our small in-house maintenance team. This is a great opportunity to join a friendly and enthusiastic team working on a range of interesting and unique challenges.
We are looking for someone with a range of technical skills (primarily plumbing), professionalism, experience of working in a similar environment and a “can-do” attitude.
At GHHA we love to see staff talking ownership of their work and creating amazing places for our tenants to live. We will support you to develop the right skills, and will provide training and a development plan for our staff that meets both professional and personal ambitions.
As a small company, it means that every employee gets involved in delivering our services.&nbsp; Whilst you will have your primary duties, you will soon find that no two days are the same, as you can be a genuine part of influencing how we do what we do alongside our tenants.
We offer in return a competitive salary, generous annual leave, pension, life assurance, personal accident cover, support and well-being services, and private medical cashback insurance.
There will be travel involved with this role.&nbsp;

Plumber / Multi-Trade Operative

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4859/Technical_Officer_JD_PRG_Jan_25.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4859/Technica…</a></li>
</ul>





Technical Officer
Are you a people person?
Can you learn fast, and adapt to deliver brilliant services?
Are you tenacious and passionate about your work?
We are growing and have a need for a Technical Officer to join our Asset team.&nbsp; &nbsp;This is a great opportunity to join a friendly and enthusiastic team.
Reporting to the Director of Asset Management, you will be supported in developing your career and will be involved in a range of interesting and unique projects.
We are a small company and pride ourselves on our local personal offer to our tenants, our excellent engagement with our tenants, the can-do attitude and brilliant teamwork of our staff, and our aspirations to be the best small housing provider.&nbsp;
At GHHA we love to see staff talking ownership of their work and creating amazing places for our tenants to live. We will support you to develop the right skills, and will provide training and a development plan for our staff that meets both professional and personal ambitions.
As a small company, it means that every employee gets involved in delivering our services.&nbsp; Whilst you will have your primary duties, you will soon find that no two days are the same, as you can be a genuine part of influencing how we do what we do alongside our tenants.
We offer in return a competitive salary, generous annual leave, pension, life assurance, personal accident cover, support and well-being services, and private medical cashback insurance.
There will be some travel involved with this role.

Technical Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/3596/Local_Service_Manager_JD_Jan_2025.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/3596/Local_Se…</a></li>
</ul>

Please apply online via the link below.



Local Service Manager (LSM)
Are you a people’s person?
Can you learn fast, adapt, and create to deliver brilliant services?
Are you tenacious and passionate about your work?
Do you know how to manage a tenancy?
If this sounds like you, read on and click apply!
We are a small company and pride ourselves on our local personal offer to our tenants, our excellent engagement with our tenants, the can-do attitude and brilliant teamwork of our staff, and our aspirations to be the best small housing provider.&nbsp;
At GHHA we love to see staff talking ownership of their work and creating amazing places for our tenants to live. We will support you to develop the right skills, and as we enter 2025 we are looking at a revised training and development plan for our staff that meets both professional and personal ambitions.
As a small company, it means that every employee gets involved in delivering our services.&nbsp; Whilst you will have your primary duties, you will soon find that no two days are the same, as you can be a genuine part of influencing how we do what we do alongside our tenants. Over the next few years we are transforming what we do and how we do it we would love you to bring your skills and experience and ideas to GHHA so we can be the best we can be.
If you are a team player, ambitious, determined to make a difference to people’s lives, and share our values we want to hear from you!
We offer in return a competitive salary, generous annual leave, pension, life assurance, personal accident cover, support and well-being services, and private medical cashback insurance.
This position is full time and based at our Wensum Court Site in Rickmansworth, Hertfordshire

Local Service Manager (LSM)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6578/Children_s_Residential_Support_Worker__Waking_Night__JD.pdf" target="_blank">Children_s_Residential_Support_Worker__Waking_Night__JD</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Children’s Residential Support Worker – Waking Night
Wokingham Borough Council has a range of fantastic opportunities for established, or aspiring Children’s Residential Support Worker’s to join our brand-new residential children’s home.
As a Children’s Residential Support Worker, you will be a crucial part of the team providing a professional, child-centered service in accordance with the relevant regulations, legislation, and policy and procedures.
You will take on the role of a corporate parent, ensuring the welfare and safety of children and young people, and provide high-quality support to ensure the best outcomes.
We have a number or roles available, so we are interested in hearing from candidates who are experienced support workers with a children or young people background, as well as those who have the transferable skills and drive to make a positive difference in the lives of young people.
We can provide ongoing support and training, as well as the option to complete your QCF Level 3 once your probationary term is successfully completed.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 27 days (rising to 32 days after 5 years continued local government service), plus Bank Holidays (Pro Rata)
⭐ An excellent local government pension scheme
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ A range of local &amp; lifestyle discounts
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐ And much more
Key Responsibilities
<ul>
<li>To take on the role of a corporate parent, providing our children and young people with love and direction.</li>
<li>The ability to connect with and build meaningful relationships with children and young people who have had complex early lives.</li>
<li>To take immediate action when the welfare or safety of children or young people is at risk.</li>
<li>Delivery of high-quality support and guidance in order to promote the best outcomes possible for children in placement.</li>
<li>To be flexible and willing to support the smooth running of the home.</li>
<li>To be able to support children and young people to feel safe in their home and support their settling during the night.</li>
<li>To take pride in the environment that the children and young people live and support the home in always looking its best.</li>
</ul>
Candidate Requirements
<ul>
<li>Professional qualification in (recognised and current) QCF Level 3 in Residential Childcare, or equivalent. Or willingness to work towards this within the statutory timescales.</li>
<li>The ability to engage with children and teenagers who have complex emotional needs.</li>
<li>2 years’ experience in Social Care is desirable.</li>
<li>Ability to work the required shift patterns including weekends, overnights, late shifts and bank holidays.</li>
</ul>
For an informal discussion, please contact Diana Reid - <a href="mailto:diana.reid@wokingham.gov.uk" target="_blank">diana.reid@wokingham.gov.uk</a> or Isabel Prinsloo - <a href="mailto:isabel.prinsloo@wokingham.gov.uk" target="_blank">isabel.prinsloo@wokingham.gov.uk</a>&nbsp;
Closing Date: Sunday 27th July 2025, 11pm
Interview Date: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.&nbsp;
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.&nbsp;All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.&nbsp;

Wokingham Borough Council

Waking Nights - Children's Residential Support Worker

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3637/LCR_Combined_Authority_ATS_Quick_Guide.pdf" target="_blank">LCR_Combined_Authority_ATS_Quick_Guide</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3638/Guidance_for_Interviewers.docx" target="_blank">Guidance_for_Interviewers</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/3639/Interview_Score_Sheet.docx" target="_blank">Interview_Score_Sheet</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5654/Customer_Service_Officer__Contact_Centre__JD.pdf" target="_blank">Customer_Service_Officer__Contact_Centre__JD</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



Be a Voice for the Liverpool City Region! Part-Time Customer Service Heroes Wanted!
Do you love helping people and solving problems? Are you passionate about the Liverpool City Region? Then this is your chance to make a real difference!
The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre.
As the first point of contact for our community, you'll be the friendly voice and helpful hand that people rely on.
This is a part time role working 20 hours per week working 4pm to 8pm Monday to Friday. 
About the Role
<ul>
<li>•‍Handle a variety of customer inquiries via phone, email, and social media with a positive and helpful attitude.</li>
<li>•‍Take ownership of customer queries and provide timely, accurate, and satisfactory resolutions.</li>
<li>•‍Be a champion for excellent customer service, putting the customer at the heart of everything you do.</li>
<li>•‍Contribute to a high-performing team, working collaboratively to achieve team goals.</li>
<li>•‍Adapt to the individual needs of each customer, providing a personalised service.</li>
</ul>
 About the Person
<ul>
<li>•‍Previous experience in a customer service or contact centre environment.</li>
<li>•‍A passion for customer service and a 'can-do' attitude.</li>
<li>•‍Excellent communication and interpersonal skills.</li>
<li>Competency in IT systems and applications (including Microsoft Office Suite).</li>
<li>•‍Ability to work well within a team and on your own initiative.</li>
<li>•‍Commitment to learning and development.</li>
</ul>
 Bonus Points
<ul>
<li>•‍Experience of digital customer service (social media, chatbots, web forms) is desirable.</li>
<li>•‍Knowledge of working within established policies and procedure to comply with Governance and Audit Standards within BACS, PCI DSS and GDPR would be advantageous. 
</li>
</ul>
Why join us? 
<ul>
<li>•‍Be part of a team that makes a real difference in the Liverpool City Region community.</li>
<li>•‍Opportunity to develop your customer service and communication skills.</li>
<li>•‍Work in a supportive and collaborative environment.</li>
<li>•‍Contribute to a sustainable environment by promoting digital solutions. 
</li>
</ul>
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting. 
<ul>
<li>•‍Previous experience working in a customer service or Contact Centre environment</li>
<li>•‍Competent &amp; proficient in all current IT systems and applications including Microsoft Office Suite e.g. Word, Excel, Outlook, MS Teams&nbsp;</li>
<li>•‍Strong Customer focus by demonstrating corporate behaviours, including putting the customer first, being action focused and demonstrating respect </li>
</ul>
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind. 
Staff benefits 
<ul>
<li>•‍Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•‍Flexible and hybrid working</li>
<li>•‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•‍Automatic enrolment to our Westfield Health Programme</li>
<li>•‍Corporate discounts at council-owned gyms</li>
<li>•‍Bike to Work Scheme</li>
<li>•‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Service Officer (Contact Centre)

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The Role:
Join our vibrant HR team at New City College! We are dedicated to excellence in education and professional development. We are seeking an HR Systems, Reporting, and Data Coordinator to manage and enhance our HR systems which include iTrent and Business Objects among others. This role will ensure data integrity and providing valuable insights and comprehensive reporting. This role can be based in either our Hackney or Havering hub, however, this role does span across our college group and will require some travel.
Application Close: 6th July 2025 - we may close this role early if sufficient applications have been received. We encourage you to apply early.
Who You Are:
You possess extensive experience with HR Systems, including system configuration, maintenance, and module development. Knowledge of Business Objects and HR systems is essential, involvement with iTrent and Power BI is desirable, but would highly benefit your application. You have advanced IT skills, particularly in Microsoft Office (Excel), attention to detail, problem-solving abilities, and excellent communication skills. You are self-motivated, customer service-oriented, able to handle a demanding workload, and maintain confidentiality.
Key Responsibilities:
HR Systems Management: Oversee the configuration, maintenance, and security of the college HR systems, ensuring compliance with GDPR and data protection regulations. Data Processing: Manage the processing of employee data, system upgrades, and patches, ensuring thorough testing and seamless integration. User Support &amp; Training: Provide support and training for HR, payroll, and college staff, developing user guides and training materials. Reporting &amp; Analysis: Design and build HR and payroll reports using Business Objects, providing regular and ad-hoc reports to support decision-making. System Development: Lead HR system projects, implementing new modules and improving processes to maximise efficiency.
What We Offer:
Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube). On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks. Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting. Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program. Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel. Technology Access: Office 365 and Adobe Suite available for personal devices.
For further information please contact Human Resources on 020 7510 7712. E-mail: <a href="mailto:recruitment@ncclondon.ac.uk" target="_blank">recruitment@ncclondon.ac.uk</a>.The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
About New City College
New City College is proud to be an Ofsted Outstanding college — the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 2,000 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.

Havering Sixth Form College

HR Systems, Reporting and Data Coordinator

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Join West Northamptonshire Council as a Financial Assessment Officer and be at the heart of transforming lives.&nbsp;Your mission? To financially assess adults for social care services, ensuring they receive the support they need while maximising their income and that of the Council.&nbsp;This position is based in Angel Square, Northampton. However, it offers flexible working arrangements, including remote work, office days, and service user home visits, as managed by the financial assessment team.If you’re ambitious, innovative, and ready to make a real impact, this is the role for you. Join us and be part of a team that’s making West Northamptonshire a great place to work, visit, and thrive!<h2>Additional information</h2>We are in search of a dedicated and experienced individual who is committed to making a positive impact.&nbsp;The ideal candidate will excel in delivering accurate assessments, providing exceptional customer support, and implementing innovative solutions.&nbsp;You will efficiently manage workloads, contribute to team development, and uphold safeguarding standards.&nbsp;If you are ambitious, detail-oriented, and ready to make a real difference, we want you on our team!<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

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