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Department for Work and Pensions

Senior Operational Leader – Aberdeenshire & Moray

<h4>Job summary</h4><p>COPFS has an opportunity to join our Business Support Services function, within Local Court, supporting the effective delivery of operational services across Grampian, Highlands and Islands (GHI). This is a key leadership role, working closely with senior colleagues to ensure our offices are safe, secure, compliant and fit for purpose,</p><p>As a Business Manager, you will have responsibility for the day‑to‑day oversight of office services and estates activity across a large and geographically diverse area. You will balance providing professional advice and operational leadership with the ability to challenge, prioritise and make sound decisions in a fast‑moving environment. The role offers significant autonomy and variety, with responsibility for managing budgets, overseeing contracts, leading staff and coordinating estates projects such as refurbishments and relocations.</p><p>This is an excellent opportunity for someone looking to develop or build on their experience in estates, facilities or business management within the Civil Service.</p><h4>Job description</h4><p>The Business Support Services function sits within Local Court and supports the successful delivery of the operational business of the COPFS.</p><p>As an Office Services Manager, you will play a key role in ensuring the safe, secure, and efficient operation of COPFS offices across Scotland. You will oversee health and safety compliance, manage office maintenance, and support estates projects such as refurbishments and relocations.</p><p>The role includes line management responsibilities, requiring you to lead and support your team to deliver high-quality services. Strong communication, time management, and decision-making skills are essential, as you will work closely with contractors, internal teams, and external stakeholders to keep our offices compliant, functional, and fit for purpose.</p><p><strong>SCOPE OF THE ROLE</strong></p><ul><li>Ensure offices across Scotland comply with Health &amp; Safety regulations, including conducting regular risk assessments and audits</li><li>Maintain baseline security standards and monitor compliance</li><li>Provide strong operational oversight, including reactive issue resolution and contingency planning</li><li>Manage budgets for office services and estates-related activities</li><li>Lead and support a team, ensuring effective workload management and collaboration</li><li>Communicate effectively with internal teams, contractors, and external stakeholders</li><li>Authorise consolidated invoices (e.g., security, utilities) and monitor costs</li><li>Plan and organise travel for yourself and team members to multiple office locations</li><li>Manage calendars and schedules for yourself and direct reports</li></ul><p><strong>ROLE SPECIFIC DUTIES</strong></p><ul><li>Assist with planning and delivery of office refurbishments, relocations, and participate in local Estates group meetings</li><li>Monitor and resolve security or maintenance issues promptly</li><li>Liaise with stakeholders – contractors and service support wide… to ensure office maintenance and repairs are completed to standard</li><li>Authorise and monitor stationery requests and procurement processes (P2P)</li><li>Oversee business contingency plans for assigned offices</li><li>Manage contracts provided by the procurement team and ensure compliance with agreed terms</li><li>Cover for Business Managers during periods of absence</li><li>Ensure tight timescales are met for operational and estates-related projects</li><li>Identify and manage risks, including operational, financial, compliance, and reputational risks</li></ul><h4>Person specification</h4><p>You will demonstrate exceptional project management capability, balance multiple priorities while driving projects to successful completion within agreed timescales and budgets. With clear, persuasive communication and a collaborative approach, you’ll lead with confidence, adapt under pressure, and uphold the highest standards of service and compliance.</p><p>Please note that you may be required to carry out an additional assessment or presentation at interview. Further detail on this will be included in your invite to interview letter.</p><p><strong>Behaviours:</strong></p><p>For the purposes of this exercise, you will be asked to provide examples and evidence against the following key Behaviours</p><ul><li>Leadership<a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours#higher-executive-officer-heo-and-senior-executive-officer-seo-grades-or-equivalent" target="_blank"> (HEO)</a></li><li>Delivering at Pace <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours#higher-executive-officer-heo-and-senior-executive-officer-seo-grades-or-equivalent" target="_blank">(HEO)</a></li></ul><p><strong>Experience:</strong></p><ul><li>Developing and maintaining strong, collaborative relationships with stakeholders</li><li>Using an organised, structured approach to coordinate multiple priorities and stakeholders</li><li>Supporting the planning and delivery of projects to ensure they are completed within agreed timescales and budgets</li><li> Leading and motivating teams to deliver high-quality services </li></ul><p><strong> Technical:</strong><a href></a></p><ul><li>Awareness of organisational security requirements and the ability to support basic risk management processes</li><li>Understanding of Health &amp; Safety procedures and safe working practices, with the ability to support risk assessments and implement appropriate control measures</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Please see application pack for details<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : John Kyle</li><li>Email : <a href="mailto:John.Kyle@copfs.gov.uk" target="_blank">John.Kyle@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@copfs.gov.uk" target="_blank">recruitment@copfs.gov.uk</a></li></ul><h4>Further information</h4>Please see application pack for details<br><br>

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