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We are looking for a person to join the Design Team as a project architect to support the Capital Projects Service in the delivery of the Council's construction programmes. Candidates must be enthusiastic, good communicators and have excellent attention to detail, being able to manage multiple demands and workstreams arising from the service. What is the role? Sitting within the Housing, Neighbourhoods and Building Services directorate, you will be directly reporting to the Senior Architect and supporting the Team Leader and Principal Architect in the delivery of the Council's capital projects. The design team is a multi-disciplinary group including architects, structural engineers and landscape architects. We work closely with the building surveyors, quantity surveyor, and mechanical and electrical engineers within Capital Projects. The service uses both internal and external consultants as required to deliver project outcomes. The design team is a team of experienced and committed professionals who have gained a reputation for delivering high quality, sensitive, good value and thoughtful design solutions to meet our client's brief requirements. Most of our work comes from within the Authority, but we do also work with external clients such as the NHS, charities and Multi Academy Education Trusts. Our clients are drawn from across the organisation and include Children, Families and Education, Housing Neighbourhood and Building Services, Cultural, Leisure and Regulatory Services, Adult Social Care and Economy Transport and Planning. Our work can range in size from approximately £100K to over £10m and is procured traditionally or via a design and build route depending on our client's specific requirements. We use the suite of Autodesk products with Revit being our preferred software, Adobe Creative Suite and the Microsoft Office applications are also used by the team in their day-to-day roles. Four of our architects are Certified Passivhaus Designers and we use these principles as far as possible in our housing project. Skills: The ideal candidate is someone who will: 1	Qualifications, you will need to have achieved: •	An undergraduate honours degree in Architecture with RIBA Part 1 exemption. •	A post graduate Masters degree in Architecture with RIBA Part 2 exemption. •	A pass in the RIBA's Part 3 examination in a professional practice. •	Registration with The Architect's Registration Board (ARB) for a minimum of 5 years. 2	Has excellent communication and interpersonal skills, both in person, online and in writing. 3	Have a positive attitude towards working in the public sector; be resilient, embrace change and actively work with your colleagues to improve the service offered to our customers. 4	Knowledge and experience of working as part of a professional design team including all aspects of design, procurement and contract administration of medium to high value projects, ideally in a public sector or similar context. 5	Have a working knowledge of the RIBA's Plan of Work 2020 and be able to demonstrate application of this knowledge practically through your portfolio. 6	Have knowledge and experience of budget management and cost control over a wide range of scheme values from £500K to £10m. 7	Have a good working knowledge of construction related legislation, for example the Control of Asbestos Regulations 2012, Construction Design and Management Regulations 2015, Building Safety Act 2022. 8	Knowledge of and commitment to the architect's obligation to maintain accurate and up to date CPD records using both the City Council's online learning portal as well as the ARB's CPD portal. 9	You will be able to demonstrate excellent design skills through your CV, portfolio and effective presentation of your work in pressured situations. 10	Be able to communicate effectively with internal and external clients, building good relationships with them as you work to understand their requirements and keep them informed throughout the life of a building project. 11	Be able to manage customer expectations within available resources and prioritise workload accordingly. 12	Have excellent design and technical skills and an ability to efficiently prepare presentation material and technical information. 13	Have an excellent working knowledge of Autodesk's Revit and AutoCAD software, Microsoft's Office packages and the Adobe Creative Suite. 14	Have an up to date driving license and an ability to travel around the city and surrounding areas in an economic and efficient way.

Architect

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This role is based in Glen House in Southampton and involves travel to various locations for meetings across Hampshire, Southampton, Portsmouth and the Isle of Wight. It is an office-based role.You will be employed by Portsmouth City Council but working with Adopt South, the regional adoption agency for Southampton, Portsmouth, Hampshire and Isle of Wight Councils.The RoleYou will work in Adopt South's team supporting adoptive children and their families.You will be working closely with external therapy providers to support adoptive families access to therapeutic support through the Adoption &amp; Special Guardianship Support Fund. You will ensure the child’s voice and views are heard throughout.You will build positive rapport with adopters, families and professional, ensuring that services meet the identified need. You will work flexibly, including evening and weekends.You will play a role in the delivery of our regular webinars, training sessions and workshops, record communications, process safeguarding checks and take appropriate action to safeguard children and adults.Adopt South are committed to offering the best possible experience to families.As a result, staff are expected to meet the needs of the service and on occasion be able to offer appointments to families in the evening, delivering training and supporting family events on Saturdays and some evenings.The role requires infrequent manual handling of objects up to 15kg, use of Display Screen Equipment.Attendance requirements to the designated workplace for the role in line with the Hybrid Working - to be discussed. The ideal candidateYou will need to have /be<ul>
<li>Have a high level of computer / literacy skills.</li>
<li>Be able to present information both verbally and in writing, including good report writing skills.</li>
<li>Have good record keeping and organisation skills.</li>
<li>Be able to communicate with a wide range of people, in a wide range of situations and built effective working relationships.</li>
<li>Be able to work sensitively and in an inclusive /non-discriminatory manner.</li>
<li>Be able to work flexibly.</li>
<li>Have experience of dealing effectively with difficult inter-personal situations.</li>
<li>Have a Level 3 qualification (preferred).</li>
</ul>Please see the Job profile for the full details and expectations of this role Application processWe anonymise applications during application &amp; shortlisting to ensure only relevant information is considered.As part of your application we ask that you complete apersonal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills.This might be through qualifications or descriptive examples from your work / personal experience.Contact Details for an Informal Discussion:Charlotte Cook, Team Manager Adopt South, <a href="mailto:charlotte.cook@hants.gov.uk" target="_blank">charlotte.cook@hants.gov.uk</a>, 0370 779 48067 We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at <a href="https://careers.portsmouth.gov.uk/working-with-us/equity-diversity-and-inclusion/" target="_blank">Equality, diversity and inclusion - Careers portal</a>We are committed to offering an interview to all those candidates that qualify under our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, we will select the candidates that best meet the minimum criteria. About Portsmouth City CouncilWhat we can offer you:Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: <a href="https://careers.portsmouth.gov.uk/" target="_blank">Careers Portal - Find jobs with Portsmouth City Council</a> Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment.DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures. Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>. or call the recruitment team on 023 92 616800

Child and Family Support Worker

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The ServiceThe SEN Team is a specialist team within Education's Inclusion Service with links and positive working relationships with many other teams across the council. We are an established team with a strong commitment and drive to support children, young people and their families in the city. We strive to work in partnership with our schools, early years settings and colleges and other agencies. Our approach is needs-led to ensure all children and young people are supported. The council has been selected by the DfE to lead on the SEND and AP Change Programme for the South-East which provides a unique opportunity until July 2025 to shape the future of special educational needs and alternative provision. The SEN Team will have an important role to play in the delivery of this programme. If this sounds like a team you would like to be part of, we would welcome your application to join us. The RoleThis role is office based and does not involve direct contact with children.The role of SEN Caseworker is busy, challenging and requires the successful candidate to demonstrate and develop a wide range of skills, knowledge and abilities including the capacity to work under sustained periods of pressure. The SEN Caseworker will support the SEN Team through undertaking the administration of the statutory process in identifying, assessing, issuing and reviewing the education, health &amp; care planning arrangements of children and young people's special educational needs and disabilities. The SEN Caseworker will routinely request, receive and distribute reports from education, health and social care professionals. These tasks require the SEN Caseworker to have an excellent grasp of written and spoken English, have a keen eye for detail and be confident in their administrative skills, knowledge and abilities. Attendance requirements to the designated workplace for the role in line with the Hybrid Working -You will be required to work a minimum of 2 days in the office per week.The ideal candidateYou will need to have /be<ul>
<li>Higher level administrative experience of statutory or time bound processes, including dealing with customer's (e.g., schools) and clients (e.g., parents) enquiries through various methods of communication i.e., in writing, by phone or in person.</li>
<li>A knowledge of Special Educational Needs and Disability legislation and an understanding of the role of the Local Authority in relation to Special Educational Needs &amp; Disability.</li>
<li>Experience of working in a professional setting directly related to supporting work with children and families (e.g., in a school, a local authority such as an education or social care department, a hospital or community health setting etc). Experience of working with senior staff (such as Headteachers or Heads of Service)</li>
<li>A demonstrable ability to work inclusively and in a people-focused way with people in challenging and / or sensitive circumstances. The ability to ability to show respect and empathy.</li>
<li>Excellent communication skills – clear and effective oral communication, and written skills – demonstrated and developed in a workplace. Has good attention to detail ensuring accuracy when recording decisions and data onto a database and accurately maintaining pupil records. The ability to communicate difficult messages, with the integrity to hold to difficult or unpopular decisions. An understanding and proven ability in working to the bounds of confidentiality, as you will be dealing with records of children and their families.</li>
<li>Proven ability to successfully work to tight deadlines and to use a range of techniques in order to effectively manage competing priorities when under pressure. Demonstrable ability to use and work on own initiative. Demonstrable ability and willingness to collaborate well as part of a team, including working to support the team and business needs (i.e., being flexible) </li>
</ul>Please see the Job profile for the full details and expectations of this role Application processWe anonymise applications during application &amp; shortlisting to ensure only relevant information is considered.As part of your application we ask that you complete apersonal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills.This might be through qualifications or descriptive examples from your work / personal experience. Interview date:3rd July 2025 We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at <a href="https://careers.portsmouth.gov.uk/working-with-us/equity-diversity-and-inclusion/" target="_blank">Equality, diversity and inclusion - Careers portal</a>We are committed to offering an interview to all those candidates that qualify under our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, we will select the candidates that best meet the minimum criteria.You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. <a href="https://careers.portsmouth.gov.uk/our-values-and-behaviours/" target="_blank">Learn more about our values and behaviours</a>. About Portsmouth City CouncilWhat we can offer you:Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: <a href="https://careers.portsmouth.gov.uk/" target="_blank">Careers Portal - Find jobs with Portsmouth City Council</a> Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment.DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures. Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>. or call the recruitment team on 023 92 616800

SEN Caseworker

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4721/Job-Description-and-Person-Spec-Tenant-Partnership-Officer.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4721/Job-Desc…</a></li>
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Join Our Team: Empower Tenant Voices and Drive Positive Change
Position:&nbsp;Tenant Partnership Officer Location:&nbsp;Hybrid – Up to 2 days a week in person, plus remote
Working Hours:30 hours per week Salary:&nbsp;£25,610.27 - £28,568.92 per annum (£31,586.00 - £35,235.00 FTE) Closing Date:&nbsp;Wednesday 2nd July 2025
To apply, please click the 'apply' button above or send your CV and covering letter to&nbsp;<a href="mailto:hrrecruitment@winchester.gov.uk" target="_blank">hrrecruitment@winchester.gov.uk</a>.
 Are you passionate about empowering communities and ensuring every voice is heard? Do you thrive in dynamic environments where innovation and collaboration are key? If so, we want to hear from you!
About Us We are committed to creating an inclusive, vibrant community where every tenant's voice shapes our service priorities and business decisions. Our mission is to foster a sense of empowerment and inclusion among our tenants, ensuring their feedback is not only heard but also acted upon.
Your Role As our Tenant Partnership Officer, you will play a pivotal role in strengthening tenant engagement and fostering collaborative working relationships with key stakeholders. A major focus of this role will be building enrollment into Housing Improvement Workshops (HIWs) and supporting the Tenant and Resident Associations (TARA). You will work to strengthen the skills and capacity of the Tenant and Council Together (TACT) group, as well as drive engagement through digital channels to ensure we are meeting the needs of all our tenants.
You’ll be a key figure in amplifying tenant voices within our Governance framework, working proactively to ensure tenants feel heard and have opportunities to influence the services that affect them. You will help bridge the gap between tenants and the Landlord Services teams, ensuring that tenant feedback directly informs our co-production efforts and service improvements.
Key Responsibilities
<ul>
<li>
Support and Assist TACT (Tenant and Council Together): Nurture and develop Tenant and Independent Board Members, strengthening their capacity to shape housing services.</li>
<li>
Housing Improvement Workshops (HIWs): Actively build enrollment and foster diverse representation, encouraging tenants to participate and share their insights to inform housing service improvements.</li>
<li>
Digital Engagement: Collaborate with the Communication Team to manage and enhance digital platforms (social media, websites, etc.) to strengthen tenant engagement and reach a wider audience.</li>
<li>
Equality, Diversity, and Inclusion (EDI): Demonstrate strong experience in EDI, championing inclusivity and diversity within all aspects of tenant engagement and housing services.</li>
<li>
Stakeholder Consultation and Communication: Gather and amplify the views of tenants, leaseholders, and shared-owners through innovative and inclusive methods.</li>
<li>
Community-based Projects: Contribute to and collaborate on participatory community-based projects, ensuring tenants are actively involved in shaping initiatives that impact their communities.</li>
<li>
Collaboration with Tenant Groups: Work closely with all tenant groups to promote co-production and co-design of housing services, ensuring meaningful collaboration.</li>
</ul>
Why You Should Join Us You might thrive in this role if...
<ul>
<li>You have&nbsp;previous experience&nbsp;in tenant engagement, community empowerment, or a similar role, particularly within housing or related sectors.</li>
<li>You have&nbsp;demonstrable experience in Equality, Diversity, and Inclusion (EDI), with a clear track record of promoting inclusive practices.</li>
<li>You are an&nbsp;outstanding project officer&nbsp;with a track record of successfully managing complex projects involving multiple stakeholders.</li>
<li>You are a&nbsp;community-focused individual&nbsp;who excels in fostering connections and creating inclusive spaces for tenant participation.</li>
<li>You are committed to&nbsp;innovative digital engagement&nbsp;and can leverage online platforms to strengthen communication and engagement.</li>
<li>You are&nbsp;flexible, collaborative, and enthused by new ways of working, and are dedicated to driving continuous improvement.</li>
</ul>
Additional Requirements
<ul>
<li>
Safeguarding: Regularly engage with service users with a compassionate approach and report any concerns promptly.</li>
<li>
Equality &amp; Diversity: Champion our commitment to the Equality Act 2010 and promote inclusivity.</li>
<li>
Customer Service Excellence: Contribute to achieving national recognition for excellent customer service.</li>
<li>
Adherence to Policies: Follow the Council’s Health &amp; Safety, Customer Care, Confidentiality/Data Protection, and other relevant policies diligentlly.&nbsp;</li>
</ul>
In return, we offer an excellent package of benefits including:
<ul>
<li>Employer paid health cash plan</li>
<li>Salary sacrifice scheme for cars and bikes</li>
<li>26 days annual leave per year rising to 33 days - dependent on length of service</li>
<li>13 days additional flexi leave per year (subject to operational requirements)</li>
<li>Option to buy up to 5 days additional annual leave</li>
<li>Free parking (during work hours) at any Winchester Park and Ride</li>
<li>Membership to the&nbsp;Local Government Pension Scheme</li>
<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>
<li>Season Ticket loans</li>
<li>Excellent working environment</li>
<li>Support for continuous professional development</li>
</ul>
We look forward to hearing from you!

Winchester City Council

Tenant Partnership Officer (Part-time)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4438/Job-Description-for-SM-Operative-June-2025.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4438/Job-Desc…</a></li>
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Closing date - Sunday 13th July 2025
Interview date - Thursday 24th July 2025 (subject to change)
Location - Winnall, Winchester
Working Hours - 37 hours per week (7:00am - 15:30pm + overtime as required)&nbsp;
Now is an exciting time to be joining the Special Maintenance team at Winchester City Council. We are ideally looking for a skilled Maintenance Operative to join our growing and friendly team. This is a great opportunity to help us continue the high-quality service we provide to our customers and the community.
About the job:
You will be part of a unique team delivering a variety of maintenance, servicing and construction services across the Winchester district to ensure it is safe and enjoyable for those who live, work and visit Winchester.
You will work as part of a team and independently. Your work will vary daily and will include general ground maintenance, safety inspections, river maintenance and routine repairs for council street furniture, play areas and car parks, also assisting with maintenance of our sewage treatment plants/works plus much more.
You will also be involved with assisting scheduled events across the district. There will be some out of hours work to assist with these events or an emergency weather response.
About you:
You will be reliable, have a positive attitude and a commitment to working safely.
Additionally, you will be flexible and have a proactive approach to work. The successful candidate must have a Full driving license.&nbsp;
About Us:
Working as a Maintenance Operative in the Special Maintenance department at Winchester, you’ll join a close-knit team that is fully committed to providing great services to internal and external customers across the district.
Winchester is the ancient capital of England, but we have our sights firmly on the future.
Benefits:&nbsp;
Winchester City Council offer a wide range of benefits including:
<ul>
<li>Employer paid health cash plan</li>
<li>26&nbsp;days annual leave per year rising to 33&nbsp;days - dependent on length of service.</li>
<li>Option to buy up to 5 days additional annual leave.</li>
<li>Free parking outside Depot</li>
<li>Membership to the Local Government Pension Scheme</li>
<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>
<li>Season Ticket loans</li>
<li>Excellent working environment</li>
<li>Support for continuous professional development</li>
<li>Full PPE provided.</li>
</ul>
To apply for this Maintenance Operative role, please click the ‘Apply’ button at the top of this advert or, please send your CV and a covering letter to&nbsp;<a href="mailto:hrrecruitment@winchester.gov.uk" target="_blank">hrrecruitment@winchester.gov.uk</a>
Don’t miss out on this exciting opportunity to work in the Winchester district.
Apply today!

Maintenance Operative

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4521/Funding_and_Development_Officer_-_Job_Description.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4521/Funding_…</a></li>
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Closing date:&nbsp;29 June 2025 Interview date:&nbsp;Week commencing 7 July
Salary:&nbsp;£23,902 - £26,664 per annum (£31,586 - £35,235 full-time equivalent)
Please apply via Winchester City Council's website or send your CV and covering letter to <a href="mailto:hrrecruitment@winchester.gov.uk" target="_blank">hrrecruitment@winchester.gov.uk</a>.
This is an exciting opportunity for someone who is passionate about supporting their local communities and is confident working with financial information. &nbsp;As Funding and Development Officer you will work as a part of the Communities team undertaking all necessary tasks relating to the administration, implementation and promotion of the council’s grant giving schemes, in line with the corporate priorities. &nbsp;Your role will also be to work closely with the voluntary sector and local councillors in order to increase resilience within the sector and to support the council in securing additional funding.
We are looking to hear from an enthusiastic, pragmatic and organised individual who is task driven, innovative and forward thinking, with good project management skills and the ability to multi-task and manage a diverse workload to meet tight deadlines. You will have the ability to communicate effectively both verbal and written.
We are also ideally looking for someone with experience of engaging with or supporting public organisations, community bodies, local authorities and other public stakeholders including making applications for funding
This post is part-time time (28 hours) however, flexible working across the week will be required as the role will involve occasional evening work.&nbsp;
If you feel you have the necessary skills to undertake this exciting role we would like to hear from you. In return, we offer an excellent package of benefits including:
Our offices are based in the heart of Winchester and the successful candidates can benefit from:
<ul>
<li>Employer paid health cash plan</li>
<li>Hybrid Working&nbsp;</li>
<li>Salary sacrifice scheme for cars and bikes</li>
<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>
<li>26 days annual leave per year rising to 33 days - dependent on length of service</li>
<li>Flexible working arrangements</li>
<li>13 days additional flexi leave per year (subject to operational requirements)</li>
<li>Option to buy up to 5 days additional annual leave</li>
<li>Free park and ride&nbsp;</li>
<li>Membership to the Local Government Pension Scheme</li>
<li>Support for continuous professional development</li>
<li>Season Ticket loan</li>
</ul>
For more information about the role, please contact Melissa Fletcher, Town Centre and Community Manager via email at&nbsp;<a href="mailto:MFletcher@winchester.gov.uk" target="_blank">MFletcher@winchester.gov.uk</a>.

Funding and Development Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4525/Customer_Service_Advisor_-_Job_Description.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4525/Customer…</a></li>
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Closing date:&nbsp;Sunday 22&nbsp;June 2025 Interview date:&nbsp;Week commencing 30 June 2025
Please apply via Winchester City Council's website or send your CV and covering letter to <a href="mailto:hrrecruitment@winchester.gov.uk" target="_blank">hrrecruitment@winchester.gov.uk</a>.
Customer Service we are proud of…That’s our goal.&nbsp;
This is an exciting role for someone who is passionate about delivering excellent customer service to the Winchester district. We are looking for a highly skilled and motivated Customer Service Advisor to work in our customer service team. The ideal candidate will need to be self-motivated, enthusiastic, organised, customer focused and a team player. You will also have the ability to communicate effectively both verbally and written at all levels, and to use your initiative to problem solve and find solutions.&nbsp;
Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast moving reception and in our customer service center receiving telephone calls, face to face enquiries, email and web queries for all of the Councils main services, being the first point of contact for our customers.&nbsp;
Training will be provided but experience of working within a customer focused environment and a genuine desire to deliver an excellent service is required. Applicants will need to have excellent communication and IT literacy skills.
Working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break.&nbsp;
If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:
<ul>
<li>Employer paid health cash plan</li>
<li>Salary sacrifice scheme for cars and bikes&nbsp;</li>
<li>26 days annual leave per year rising to 33 days - dependent on length of service</li>
<li>13 days additional flexi leave per year (subject to operational requirements)</li>
<li>Option to buy up to 5 days additional annual leave</li>
<li>Free parking (during work hours) at any Winchester Park and Ride</li>
<li>Membership to the Local Government Pension Scheme</li>
<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>
<li>Season Ticket loans&nbsp;</li>
<li>Excellent working environment</li>
<li>Support for continuous professional development</li>
</ul>
For an informal discussion about the role, please contact Liz Moore, Customer Service Manage via email at&nbsp;<a href="mailto:LMoore@winchester.gov.uk" target="_blank">LMoore@winchester.gov.uk</a>.

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4257/Recycling_Officer_-_Job_Description.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4257/Recyclin…</a></li>
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Closing date:&nbsp;6 July 2025 Interview date:&nbsp;Week commencing 21 July 2025 - interviews will be held in person at Winchester City Council's City Offices, Colebrook Street, Winchester SO23 9LJ Contract type:&nbsp;Fixed-term for 12 months
Please apply via Winchester City Council's website or send your CV and covering letter to <a href="mailto:hrrecruitment@winchester.gov.uk" target="_blank">hrrecruitment@winchester.gov.uk</a>.
Join Us in Making a Difference – Become a Recycling Officer!
Are you passionate about the environment and ready to roll up your sleeves to help tackle food waste? Winchester City Council is launching an exciting new&nbsp;Food Waste Recycling Collection Service, and we’re looking for&nbsp;two enthusiastic, hands-on Recycling Officers&nbsp;to help make it a success.
This is a fantastic opportunity to be part of a small, dedicated team working closely with our waste contractor, Biffa, to deliver real change across the district. You’ll be out and about, engaging with residents - particularly those in flats and communal properties - to ensure everyone can take part in the new service.
What You’ll Be Doing:
<ul>
<li>Visiting communal properties across the district to support the phased rollout of the new food waste service.</li>
<li>Educating and encouraging residents to participate through updating signage and delivering clear, targeted communications.</li>
<li>Gathering data to support new recycling opportunities.</li>
<li>Identifying and resolving practical issues on the ground.</li>
<li>Working independently, using your initiative and common sense to get the job done.</li>
</ul>
What We’re Looking For:
<ul>
<li>A genuine interest in sustainability and waste reduction.</li>
<li>A proactive, can-do attitude.</li>
<li>Strong communication skills and the confidence to speak with residents.</li>
<li>Excellent organisation and the ability to work with minimal supervision.</li>
<li>A&nbsp;full UK driving licence,&nbsp;access to your own vehicle, and the ability to obtain&nbsp;business use insurance.</li>
</ul>
If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:
<ul>
<li>Hybrid-working (50% in the office, 50% at home – after first 3 weeks in office)</li>
<li>Employer paid health cash plan</li>
<li>Salary sacrifice scheme for cars and bikes&nbsp;</li>
<li>26 days annual leave per year rising to 33 days - dependent on length of service</li>
<li>13 days additional flexi leave per year (subject to operational requirements)</li>
<li>Option to buy up to 5 days additional annual leave</li>
<li>Free parking (during work hours) at any Winchester Park and Ride</li>
<li>Membership to the Local Government Pension Scheme</li>
<li>Discounts at a range of major high street brands and the two leisure centres in the district</li>
<li>Season Ticket loans&nbsp;</li>
<li>Excellent working environment</li>
<li>Support for continuous professional development</li>
</ul>
If you’re ready to make a real impact and help shape a greener future for Winchester, please read the job description and person specification and apply now!
If you would like to have an informal discussion about this role, please contact Kaylee Shaw, Waste &amp; Environmental Services Programme Manager on 01962 848544 or via email at&nbsp;<a href="mailto:kshaw@winchester.gov.uk" target="_blank">kshaw@winchester.gov.uk</a>.&nbsp;

Recycling Officer

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You will be based at one of our area housing offices working as part of a repairs support team supporting the Assistant Customer Repair Managers. You will be part of the Customer Repairs management team; previous management experience is not essential, and you will be supported to develop your skills and gain management experience using the ‘Systems Thinking’ methodology. You will be part of a team responsible for supporting the building maintenance service. The team assists us in meeting our purposes which are, to maintain and improve our properties, ensure the right repair is carried out at the right time and provide suitable homes when needed. You will support and deputise for the Assistant Customer Repairs Manager responsible for managing and leading a team of customer repairs officer within the call centre. This will include supervising the repairs support team as appropriate to ensure the repairs support team have capacity by allocating phone and admin tasks to effectively manage all demands received accurately and efficiently. You will be part of a team that manage repairs demand, raise repairs, arrange servicing, coordinate surveying appointments and undertake customer satisfaction surveys. We maintain a varied housing stock including a diverse range of corporate, operational, commercial and community assets. You will coach and mentor customer repairs officers to use our databases accurately, ensuring they are following our value steps, gathering clean clear information, asking effective questions ensuring that the right resource is allocated to undertake the repair at the right time that is convenient with the customer. You will also be required to support the team in busy periods by answering the calls and liaising with our service providers. You will assist in managing complex administration tasks such as demands raised through the shared inbox, by liaising with residents and varied building users in a timely manner ensuring that repairs raised are our responsibility. You will manage other administration tasks such a raising works orders and issuing tenders to contractors. Skills: Your application needs to demonstrate that you: 1.	Have experience of working in a call centre or challenging front line service 2.	Have knowledge of being part of a repairs service, receiving demand and raising repairs together with the ability to advise others. 3.	Have the ability to communicate effectively, develop relationships with residents and building occupiers, asking the right questions to get the information required, as well as someone who shows empathy for people who may be in difficult situations. 4.	Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude. 5.	Be comfortable in dealing with all staff to motivate, mentor, ensure understand and comply with all building maintenance policies and processes and direct them to assist in providing an efficient and effective service. 6.	Ability to remain calm &amp; professional when dealing with difficult customers. 7.	Can work independently, be organised, methodical and able to prioritise and manage multiple complex demands. 8.	Can be assertive and challenging while dealing professionally with team members and service users. 9.	Be able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the demands of the team. 10.	Have experience of undertaking a range of administrative tasks effectively to support others. 11.	Have experience and be competent using a variety of IT databases and systems to update them in timely manner with accurate information. 12.	Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.

Senior Customer Repairs Officer

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Residents in Sheltered Housing have a range of physical and mental health needs which means that they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing purpose. You will be working as a Cat 1 Scheme Manager providing advice and support to residents living in Cat 1 Sheltered Housing schemes in either the Portsea or Somerstown area. You will be based in this area and will have an office directly linked to the location or close by. You will also work closely with other Scheme Managers and will be paired with a buddy to ensure continuity of service in your absence. You will be expected to provide cover for your buddy's residents when they are not at work. Part of your role will mean meeting and greeting new residents, introducing them to the Cat 1 Sheltered Housing Service and making them aware of the service they can expect to receive. You will also act on any actions arising from ongoing issues in your regular contact with them. You will act as an advocate for residents when working with other agencies and you will be acting as a link to social services and mental health services. You will be responsible for ensuring the completion and updating of needs, risk and support plans and ensuring that identified follow up actions are taken. This may include offering advice and signposting to the correct agencies to help with financial issues including payment of rent and bills, arranging for support with daily chores and shopping and helping residents arrange repairs, where relevant You will also respond to incidents &amp; problems relating to the residents, to accurately record information and incident reports and liaise with members of the residents' families. Where appropriate you will have the responsibility for raising Safeguarding alerts. In addition, as the scheme manager you will also encourage social activities in the scheme. You will be expected to be able to use Microsoft 365 as a key part of the role is accessing and updating online resident records on a regular basis. As a scheme manager you will have overall responsibility for the security and safety in relation to the welfare of residents. You will also be responsible for carrying out pull cord checks in resident's homes to ensure that all equipment is in working order. You will form part of the Sheltered Housing Team. However, as a Cat 1 Scheme Manager you will spend a lot of your time as a lone worker in the scheme you are based. You will need to be confident in making on the spot decisions and following these through. You will also need to be flexible as you may be required to cover other schemes at short notice in the event of an emergency. Skills: 1.	Experience of working directly (face to face) with people. 2.	Have an understanding of the impact of physical and mental health issues experienced by older persons. 3.	Be a good listener with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English. 4.	Have the confidence to advocate for residents when needed and to work proactively with other professionals to achieve positive outcomes for residents. 5.	Have an awareness of the importance of confidentiality when working with residents, in particular regards to GDPR requirements. 6.	Be a strong team player and willing to support those in your team when they are facing challenges. 7.	Have an understanding of the need for you to maintain appropriate professional boundaries with residents that you are supporting. 8.	Have an understanding of the role of Social Services, Health Services and voluntary agencies in the provision of services to people and be able to work with them with the purpose of achieving the best outcome for service users. 9.	Have good written skills as you will need to be able to write concise notes in residents files, respond to complaints and compile reports, for example in relation to Safeguarding matters. 10.	The ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident. 11.	Have basic IT skills, including the use of Microsoft Outlook and Word/Excel and be able to use in house databases as required. 12.	Hold a full UK Driving License and have access to a vehicle during working hours.

25 Jobs in Winchester SO21, UK