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<h4>Job summary</h4><p>Help shape the future of energy through impactful digital solutions. Ofgem is looking for a Software Developer to support the delivery of green energy and social schemes, using modern technologies to build services that make a real difference to people's lives. <br><br>We’re offering a permanent role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are built and delivered, ensuring the systems behind our schemes are efficient, secure and user-focused. <br><br>You’ll develop and support innovative applications that contribute to green initiatives, as well as taking part in the technical development of projects and implementing new technologies. There’s plenty of scope for application development, process improvement and shaping the way we work within an agile delivery environment. <br><br>This development role will also give you the chance to support junior colleagues, using your expertise to guide and mentor them, and step up and take on management activities for various projects. Collaboration will be at the heart of your approach as you work with other developers, stakeholders and digital experts to create scalable, sustainable solutions that meet Government Digital Service standards. <br><br>We’re looking for someone with strong experience in Microsoft-based development, including C#, Entity Framework Core and SQL Server, along with a solid understanding of Azure. You’ll be familiar with applying design patterns, writing and executing unit tests, and working within microservices architectures. Experience with containerization tools such as Docker and Kubernetes, and the ability to communicate effectively across technical and non-technical audiences, will be key to success in this role. <br><br>At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working, offer an exceptional benefits package and provide the flexibility and development opportunities that will see you advance your career. <br><br>We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future. You will help ensure that essential schemes are built on strong technical foundations, enabling fairer, greener outcomes for consumers and communities across the country.</p><p><strong>SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK</strong></p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Development, maintenance, and support of key Ofgem scheme applications.</li><li> Technical documentation of key Ofgem business applications.</li><li> Technical ownership of application requirements.</li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Ensuring that business applications developed internally and externally are technically and functionally suitable for Ofgem.</li></ul><p><strong>Key Stakeholder Relationships </strong></p><ul><li> To work as part of a team with Developers, Business Analysts, Project Managers, QA Testers, and the IT Infrastructure team to develop and deliver key Ofgem business applications.</li><li> To work with the IT Infrastructure team to resolve issues with Ofgem business applications.</li><li> To work with the IT Service Desk to resolve internal and external customer issues with Ofgem business applications.</li><li> To work with outsourced development partners to transfer technical knowledge of externally developed applications in-house.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li><strong>(Lead)</strong> Essential skills and proven expertise in the following technologies: Microsoft .NET (C#), .NetCore, ASP.Net MVC, API development, Object-Oriented Design, SOLID development techniques and design patterns</li><li>Knowledge and experience of: Entity Framework, Relational database design, SQL Server Development, SQL Stored procedures, Writing unit and integration tests, Unit Test Frameworks and <br>Tools (Nunit, Moq, etc)</li><li>A good working knowledge of some of the following technologies: Version Control tools and workflows (GIT), CI/CD pipelines within Azure Devops, Build and deployment automation, Cloud Technologies (Azure), Microservices.</li><li>Demonstrable expertise of collaborative working with: Business Analysts, Automation Engineers, Delivery Managers, Product Managers, Senior Managers, and Business Customers. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Strong work planning, time management, and change management skills across multiple functional groups and departments, and strong skills involving prioritizing and reprioritizing development tasks.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your anonymised CV. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. </p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by </em><em>[</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjAmdmVyaWZ5PTdjMTgzODIzNGU0M2Y1YmU2NjhiNDNlMTgyYzZmZmU5JnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Role Profile_445230 Software Developer Opens in new window</a> (pdf, 163kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjEmdmVyaWZ5PWNhYjRkODUyNjE5OWM2OTAxYTIzZGQ2ZDk5ZjhjNjIzJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Candidate Pack_445230 Software Developer Opens in new window</a> (pdf, 1308kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjImdmVyaWZ5PTA3ZGFhYmIzM2NiNzEzMjI4YjI5NGUwMThlNjhiNTQxJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

OFGEM

Software Developer

HM Revenue and Customs

Customer Services Advisor - Nottingham (524R)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Overview of the job</strong></p><p>Heads of Operational Functions are deployed to a variety of roles so as to provide leadership of staff and operations.</p><p><strong>Summary</strong></p><p>To provide management and leadership within the National Probation Service(NPS) with responsibility for resources and the operational and strategic direction and management of the Service within a Local Delivery Unit (LDU) or any other operational unit and/or functional area of activity.</p><p>To represent the Deputy Director with external agencies/Stakeholders and staff as appropriate.</p><p>In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.</p><p>The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.</p><p>May be required to participate in out of hours senior management on call rota.</p><p><strong>Responsibilities, Activities &amp; Duties</strong></p><p>Heads of Operational Function may be required to undertake any combination, or all, of the duties and responsibilities set out below.</p><p>• Lead, innovate and develop local strategies in line with the national strategic framework</p><p>• Effectively lead cluster operational delivery and contribute corporately to national operational delivery and priorities</p><p>• Lead the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks</p><p>• Represent the NPS at national partnerships and development meetings in line with delegated functional lead and decision making responsibilities.</p><p>• Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation</p><p>• Manage competing demands within (geographical) area of responsibility</p><p>• Responsible for the various functions across the division; including line management of middle managers.</p><p>• Manage resources effectively.</p><p>• Oversee the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings</p><p>• To make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison</p><p>• Oversight of the management of complaints within the Operational Function and direct involvement in complaint resolution where necessary</p><p>• Undertake all Human Resources (HR) related policies and practices including overseeing local recruitment, Attendance Management, Disciplinary Investigations, Performance Management and Staff Appraisals, chair grievance and other hearings.</p><p>• Work effectively with your respective Divisional Senior Leadership Team and take lead responsibility nationally for specific projects/portfolios</p><p>• Deputise for the Deputy Director as required in the LDU / operational unit functional area of activity</p><p>• Work with MOJ/NOMS Communications on a range of products</p><p>• Implement NOMS equality strategy</p><p>• Responsible for ensuring the defined work areas and associated activities comply with Health and Safety legislation. Ensure all risk assessments are undertaken and staff are made aware of their personal responsibility towards Health and Safety compliance</p><p>• Carry out agency responsibilities for victims.</p><p>• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies</p><p>• Discharge estates responsibilities for Head of Operational Function</p><p>• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.</p><p>• Work within the aims and values of NPS and NOMS</p><p>The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.</p><p><strong>Behaviours</strong></p><p>• Leadership</p><p>• Communicating and Influencing</p><p>• Making Effective Decisions</p><p>• Managing a Quality Service</p><p>• Delivering at Pace</p><p>• Changing and Improving</p><p>• Working Together</p><p><strong>Essential Experience</strong></p><p>• Significant experience at middle manager level, holding relevant responsibilities in at least two different settings.</p><p>• Substantial experience of line management of staff, including supervision, appraisal and motivating.</p><p>• Lead monitoring performance in area of responsibility against pre- determined targets and if necessary effect significant improvements.</p><p>• Responsibility for budgetary control to support local operational requirements.</p><p>• Strategic operational planning through effective deployment of available resources and staff to meet operational demands.</p><p>• Manage people and projects (applying project management techniques) to implement significant change/practice improvements.</p><p>• Working with key local agencies and stakeholders to develop strong partner relationships.</p><p>• Preparing high level written reports</p><p>• Experience of delivering presentations to multi-agency audiences and large groups</p><p>• Experience of working under pressure and to tight deadlines.</p><p>• Experience of managing people through organisational change</p><p>• Experience of successfully managing relationships including where there is conflict.</p><p>• Experience of contributing to the development of strategic business plans to achieve improved service delivery</p><p>• Experience of making complex risk management and public protection decisions</p><p>An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh</p><p><strong>Technical requirements</strong></p><p>• Essential where the post holder has line management of operational units responsible for the supervision and/or risk management of offenders:</p><p>• Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.</p><p>• The following qualifications gained in England and Wales were previously recognised as providing such eligibility:</p><p>• Diploma in Probation Studies,</p><p>• Diploma in Social Work (with Probation Option)</p><p>• CQSW (with Probation Option.)</p><p>• Knowledge of Health and Safety and Equalities legislation.</p><p>• Knowledge of the wider Criminal Justice System.</p><p>• Current knowledge of effective practice in managing risk and reducing reoffending</p><p><strong>Technical Skills</strong></p><p>Probation Qualification Framework - Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice</p><p>Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility: .Diploma in Probation Studies,<br>. Diploma in Social Work (with Probation Option)<br>. CQSW (with Probation Option)<br>. Diploma in Probation Studies<br>. Diploma in Social Work (with Probation Option) . CQSW (with Probation Option)</p><p><br>Knowledge of the wider Criminal Justice System Knowledge of Health and Safety and Equalities legislation Current knowledge of effective practice in managing risk and reducing reoffending</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Managing a Quality Service</li><li>Delivering at Pace</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see Job Description</li></ul><h4>Benefits</h4><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13902?entityId=13902" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13902?entityId=13902</a>

HM Prison & Probation Service

Head of Operational Function (Ref: 13902)

<h4>Job summary</h4>This is a Nationally based role<h4>Job description</h4><p>The Joint Extremism Unit (JEXU) is jointly run by HM Prisons and Probation Service (HMPPS) and the Home Office, Homeland Security Group (HSG) and is the strategic centre for all counter-terrorism work in HMPPS. It has oversight of delivery across the end-to-end offender management process, including probation. The unit drives closer working with strategic policy and law enforcement partners, with HMPPS retaining its responsibility for operational management decisions, and Home Office for counter-terrorism and counter-extremism policy across government.</p><p>The unit encompasses the entire policy making process, from strategy to operational delivery and consists of a mix of policy officials and operational staff across England and Wales. JEXU is currently introducing, reviewing, and developing a number of counter- terrorism policies, the design and implementation of which will require leadership, specialist knowledge and understanding of extremism and terrorism. The post holder will work within a small team dedicated to developing and delivering counter- terrorism policy within HMPPS.</p><p><strong>Summary </strong></p><p>The post holder will support the development and implementation of specific policies. This will include representing JEXU in meetings with outside organisations, stakeholders and Other Government Departments.</p><p>The post holder will focus on developing JEXU policies and reviewing and evaluating existing policy. Working closely with multiple stakeholders across government and academia is essential. Core stakeholders include Whitehall departments, Joint Terrorism Analysis Centre (JTAC), police, Charity Commission, Ofcom, local authorities, and community leaders. The post holder will support their team to conduct research, analysis and evaluation of policy areas which include core CT policy frameworks, such as addressing policy gaps in the Counter Terrorism Policy Framework, implementing recommendations to address Islamist groups and gangs in prison, and Separation Centres.</p><p><strong>Responsibilities, Activities and Duties </strong></p><p>The post holder will be required to carry out the following responsibilities, activities and duties:</p><ul><li> Provide support and assistance to the Head of Operational Policy.</li><li> Provide expert policy advice and guidance to staff and managers.</li><li> Act as point of contact for day-to-day written or verbal advice and consultation to key stakeholders and senior officials.</li><li> Draft Ministerial submissions and briefing for senior officials.</li><li> Carry out core tasks and engage with internal HMG and external stakeholders to help ensure the approach for CT operational policy is developed in alignment with our strategic approach to CT in prisons and probation more broadly.</li><li> Become an active and engaged member of the team to help it flourish, support the team with administrative tasks and engage in JEXU’s broader corporate activities.</li></ul><p>The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The post holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the post holder.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Seeing the Big Picture</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £39,803, HM Prison &amp; Probation Service contributes £11,530 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5358</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13783?entityId=13783" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13783?entityId=13783</a>

JEXU Operational Policy Advisor (Ref: 13783)

<h4>Job summary</h4>We are looking for an experienced Quality Assurance Test Analyst (QAT) to join our Digital Services team. You will be working in Agile test methodology and collaborating across multi-disciplinary teams to help deliver our citizen facing digital and data services.<h4>Job description</h4><p>As a QAT Test Analyst you will be working in the team to design and deliver high quality testing for products and services. You will be responsible for covering manual test elements for analysis, planning and execution as well as supporting the development of regression tests for automation. </p><p>As part of a multi-disciplinary team, you will work collaboratively to help deliver project goals and objectives using an Agile framework. Working with a variety of internal and external stakeholders you will build effective relationships, promote testing best practice and support service teams with technical knowledge and advice to improve delivery. You will have access to training and research to support your growth and expand your skill set. </p><p>We are looking for an experienced tester with capable skills and practical knowledge of test methods and automation tooling. If you are looking for a role that will help to deliver an excellent testing service, develop our services using industry-standard agile methodologies, and that champions testing and quality assurance, then this is a fantastic role for you. </p><p><strong>Salary</strong></p><p>New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest </p><p><strong>Working hours: </strong></p><p>Standard working week is 37 hours, flexible working hours policy available </p><p>The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.</p><p>We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. </p><p>For further information on the Planning Inspectorate, please visit our careers page at <a href="https://www.civil-service-careers.gov.uk/departments/pins-hub/" target="_blank">Civil Service Careers</a></p><p><strong>Office Attendance</strong></p><p>This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.</p><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><ul><li>Excellent attention to detail and analytical skills. </li><li>Broad experience of software development lifecycles. </li><li>Broad experience of functional and non-functional testing. </li><li>Experience of working in an Agile framework - using Agile test tools and methods. </li><li>Experience in leading test activities within a team and applying structured test methods and processes. </li><li>Experience of working with test management tools e.g. Jira and Zephyr. </li><li>Knowledge of automated test tools, their application and benefits e.g. Cypress, Katalon Studio and API test tools e.g. (Postman/Swagger). </li></ul><p><strong>Desirable Criteria </strong></p><ul><li>Qualified ISTQB/ISEB Certified Tester Foundation Level or willingness to study for a qualification within a reasonable length of time. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Working Together</li><li>Managing a Quality Service</li><li>Communicating and Influencing</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Technical Breadth</li><li>Test Analysis</li><li>Functional Testing</li><li>Non-Functional Testing</li></ul><h4>Benefits</h4>Alongside your salary of £37,579, Planning Inspectorate contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.</li><li>A working culture which encourages inclusion and diversity.</li><li>25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.</li><li>Generous family friendly policies.</li><li>Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>Application </strong></p><p>For guidance on how to structure your application please see<a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank"><strong>About the application process , Civil Service Careers</strong></a></p><p>Complete the online application form on Civil Service Jobs which requires the following information:</p><ul><li><strong>A CV: </strong>The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.</li></ul><p>If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application. </p><ul><li>Experience of working in an Agile framework - using Agile test tools and methods. </li></ul><p>All shortlisted candidates will be advised of the outcome shortly afterwards.</p><p><strong>Interview </strong></p><p>If you are shortlisted, you will:</p><ul><li>Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role</li><li>Interviews will be a blend of behaviour, experience and technical questions</li></ul><p>Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.</p><p><strong>Other Information</strong></p><p><strong>Shortlist Date: w/c 02/02/2026</strong></p><p><strong>Interview Date: w/c 16/02/2026</strong></p><p>Interviews will be held remotely using MS Teams. The interview will not be recorded or retained, other than usual interview protocol and in line with Civil Service Jobs privacy notice.</p><p><strong>Reserve list</strong></p><p>A reserve list may be held for a period of 3 months from which further appointments can be made.</p><p><strong>Future Matches</strong></p><p>Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alternative positions. These roles may be at a lower grade but align with their skills and offer opportunities for growth.</p><p>We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.</p><p><strong>ID and Documents</strong></p><p>If the job needs specific qualifications or memberships and you get the job, you'll need to send scanned or photographed images of them before you start.</p><p>We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person. </p><p><strong>Visa Sponsorship</strong></p><p>The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.</p><p><strong>Disability Confident Interview scheme/Reasonable Adjustments</strong></p><p>The Civil Service values diversity and offers equal opportunities. We have a Disability Confident Interview scheme for candidates with disabilities who meet the job's minimum criteria. We will also provide reasonable adjustments to all where possible. For more information please see <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments , Civil Service Careers</a>. </p><p>Existing Civil Servants should ensure that they have an in-principle agreement for a loan prior to applying.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Mark Sanders</li><li>Email : <a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact in the first instance: The Vacancy Manager via the Recruitment Team (<a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a>). <br>If you are not satisfied with the response, you receive you should then contact, Chief People Officer, via the Recruitment Team (<a href="mailto:PINS.Recruitment@planninginspectorate.gov.uk" target="_blank">PINS.Recruitment@planninginspectorate.gov.uk</a>).<br>If you are still not satisfied with the response you receive from the Planning Inspectorate, you can contact the Office of the Civil Service Commission. <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-complaints/" target="_blank">https://civilservicecommission.independent.gov.uk/recruitment/recruitme…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjgmdmVyaWZ5PWEzZmNlZDBjODUyY2VmNTE4YjQ5Yzc5NzE4N2Y4NjhiJnJlcXNpZz0xNzY4NjM2OTcyLTdiNTcxN2Q0Mjk4OWI4ZGE3MGNmMDMzYWIxOTE0ZTExMmM0NGI3MmY=" target="_blank">EVP(Great_Place_To_Work) Opens in new window</a> (pdf, 534kB)

Planning Inspectorate

Quality Assurance Test Analyst

<h4>Job summary</h4><p>Are you looking for a role that develops your legal research skills and helps deliver high quality legal services for the people of Scotland?</p><p>We are looking to recruit two Professional Support Legal Assistants (PSLAs) to join the Scottish Government Legal Directorate (SGLD) to undertake legal research and provide Knowledge Management (KM) support to solicitors.</p><p>SGLD delivers a full range of legal services to the Scottish Government and various public bodies. This includes instructing primary legislation, drafting secondary legislation, and advising Ministers and officials across a broad range of legal issues. It is a fast-paced and high-profile environment, often involving complex and sensitive legal matters.</p><p>PSLAs provide a vital service to solicitors across SGLD. They contribute to the delivery of timely, high-quality legal advice through research and KM activities. Research supports both legislative and advisory work, while KM activities help maintain and improve the Directorate’s knowledge resources, underpinning the delivery of its KM Strategy. While PSLAs work closely with solicitors to enhance the quality and efficiency of legal services, they do not provide legal advice or draft statutory instruments.</p><p>SGLD has a complement of four PSLAs (including these two posts). Each PSLA is assigned to two Divisions, providing shared support across both. These vacancies will be assigned to the following Divisions:</p><ul><li>One post will support Rural Affairs Division (RA) and Marine, Planning and Natural Resources Division (MPNR).</li><li>The other post will support Economy and Social Protections Division (ESP) and Transport, Commercial and Information Division (TCI).</li></ul><p>PSLAs may be asked to support colleagues outside the Divisions to which they are primarily assigned.</p><h4>Job description</h4><p><strong>Responsibilities</strong></p><ul><li>Conducting legal research to support the delivery of high-quality legal services. This may involve preparing accurate and concise summaries of legal topics, or research related to specific legislative or advisory matters.</li><li>Maintaining and enhancing KM resources through regular reviews, proposing improvements, and supporting the Division and Directorate in managing its KM systems effectively. This includes updating the internal knowledge management system (the Wiki) and contributing notes and articles for its content.</li><li>Supporting solicitors in staying up to date with legal developments, which may include attending training and CPD events, and preparing legal update notes for circulation within the Division or Directorate. PSLAs will be guided by team members on developments of particular relevance.</li><li>Contributing to the KM Group within SGLD, helping to improve and develop the Directorate’s overall KM infrastructure. This includes helping coordinate and contributing to the production of the Directorate’s regular Knowledge Management Update and similar activity.</li><li>Maintaining appropriate contact with the other PSLAs and with solicitors in their Divisions.</li></ul><h4>Person specification</h4><p><strong>Qualifications</strong></p><p>Applicants should have a first or upper second-class Honours degree in law (LLB (Hons)) OR a first- or second-class Honours degree with a relevant postgraduate qualification (e.g. LLB (graduate entry) or LLM in law).</p><p>Alternatively, applicants may be eligible to apply if they can provide evidence of excellent legal research skills and substantial work experience in legal research.</p><p><strong>Success Profile</strong></p><p>Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. </p><p><strong>Technical / Professional Skills: </strong></p><ul><li><p><strong>Lead criterion -</strong> The ability to undertake effective and efficient legal research and identify, interpret and clearly communicate relevant information. </p></li><li><p>Knowledge and understanding of public law and its practical application to government in Scotland.</p></li></ul><p><strong>Experience:</strong></p><ul><li><p>Experience in organising and managing your own workload in a flexible way to respond to competing and changing priorities and deadlines. </p></li></ul><p><strong>Behaviours: </strong></p><ul><li><p>Communicating and influencing - Level 2.</p></li><li><p>Working Together - Level 2. </p></li></ul><p>You can find out more about Success Profiles Behaviours, <a href="https://www.gov.scot/publications/success-profiles-candidate-guide/pages/behaviour-levels/" target="_blank">here</a>. </p><h4>Benefits</h4>Alongside your salary of £33,754, Scottish Government contributes £9,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>How to apply </strong></p><p>Apply online providing a CV and Supporting Statement (of no more than <strong>1000 words</strong>) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and presentation. </p><p>In the event of a high number of applicants, we will conduct an initial sift based on the lead criterion of Technical/Professional Skills. Candidates who pass the initial sift will have their applications fully assessed against all remaining criteria as outlined in the Success Profile.</p>Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for <strong>w/c 16 March 2026,</strong> however this may be subject to change. <br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Stephanie McGuinness</li><li>Email : <a href="mailto:Stephanie.McGuinness@gov.scot" target="_blank">Stephanie.McGuinness@gov.scot</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:scottishgovernmentrecruitment@gov.scot" target="_blank">scottishgovernmentrecruitment@gov.scot</a></li></ul>

Scottish Government

Professional Support Legal Assistant (2818)

<h4>Job summary</h4><p><strong>Ready to lead real change in communities across Southern England?</strong></p><p>The Department for Work and Pensions is looking for an exceptional leader to become our next Area Director for Southern England, a pivotal role at the heart of our Operational Delivery Profession.</p><p>This is your opportunity to shape services that directly impact millions of people. You’ll be driving delivery in one of the most complex, fast‑moving operational environments in government, leading teams across diverse communities and working in partnership with a wide range of internal stakeholders and regional leaders, including Combined Mayoral Authorities.</p><p>With the Government’s ambitious Get Britain Working mission accelerating job creation and strengthening employment and skills support, there has never been a more exciting time to join us!</p><p>As a senior member of the Operational Delivery Profession, you’ll also take on influential national leadership roles across priority areas, from tackling fraud and error, to improving health-related journeys, to supporting self‑employment. You will play a central part in improving services, enhancing customer experience, and delivering better outcomes for the people we serve. Above all, you’ll be a role model for professional excellence and leadership.</p><p><strong>For more information about DWP and this role, please see the Candidate Pack attached.</strong></p><p><strong>Location:</strong> You can be based at any Jobcentre within the Southern Area Directorate, excluding London. Our Jobcentres are located across Devon &amp; Cornwall; Dorset, Wiltshire, Hampshire &amp; the Isle of Wight; Avon, Somerset &amp; Gloucester; Kent, Surrey &amp; Sussex; and Berkshire, Buckinghamshire &amp; Oxfordshire. Please note that regular travel to other sites will be required.</p><p>Details of specific sites and the geographical regions they cover can be found on page 6 of the Candidate Pack.<br><br></p><p>Here more about DWP</p><p><strong>Virtual Engagement Session</strong> ​</p><p>Date: 22/01/26 Time: 10:15am - 11:15am</p><p>This virtual session is an opportunity for you to find out more about the role and what it's like leading the Working Age directorate. You'll get the opportunity to hear directly from the vacancy holder, Barbara Bennett and HR Director Lorraine McGuirk, who will provide an overview of the role and hold a Q&amp;A session. Join session <strong><a href="https://eur03.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ZDlmY2Y5MzYtMTdiOC00OWIzLThmYjctNGY1MGQ2NDE1Njdj%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%252296f1f6e9-1057-4117-ac28-80cdfe86f8c3%2522%252c%2522Oid%2522%253a%2522de6738bb-7c54-4408-848e-b5564f4b9c79%2522%257d&amp;data=05%7C02%7CCAITLIN.POULTER%40DWP.GOV.UK%7C1388dd4ec7df4e577f9408de5521f46e%7C96f1f6e910574117ac2880cdfe86f8c3%7C0%7C0%7C639041801472936597%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2FrR4KJRRkjqgx0cx1r%2Bciy2RN3wvK%2BeHRcd0NCUJag8%3D&amp;reserved=0" target="_blank">HERE</a>.</strong></p><h4>Job description</h4><p>In this role, you’ll help transform lives by supporting customers into employment. Jobs and Careers Service Area Directors, as leaders within the Operational Delivery Profession, are accountable for the leadership and performance management of large scale, multi-site operations, and for the effective delivery of Job Centre services and working age benefits (including Universal Credit, Employment Support Allowance and Job Seekers Allowance.​</p><p>You will be accountable for performance including the into work rates for your region, as we seek an 80% employment rate. You will be expected to lead out the transformation, within your Area of the Jobs and Careers Service Programme which will deliver on one of the Government’s manifesto commitments. ​</p><p><strong>Your responsibilities include: ​</strong></p><ul><li>Being accountable for all aspects of the successful delivery of Jobcentre Services and performance within their area.​</li><li>Ensuring that Jobcentre performance has a positive impact on the overall delivery of Universal Credit and other working age benefits.​</li><li>Delivery of labour market outcomes as more households are encouraged and supported to work and earn more than ever before.​</li><li>To embed effective place-based system and partnership leadership and build trusted partnerships across government.​</li><li>Delivering exceptional customer service across jobcentres. Ensuring that key operational milestones are planned and delivered.​</li><li>Accountable for delivering continuous improvement in the end to end customer journey.​</li><li>Financial control both within your area and collectively across the group to deliver efficient and effective services and preventing fraud and error.</li><li>Building key external relations and working collaboratively with partners, key stakeholders including Local Government, Mayoral Combines Authorities landlords, HMRC and other government department officials.​</li><li>Driving through efficiencies in the current delivery model to raise levels of customer service and reduce cost in line with DWP’s stated ambition to reduce cost by 2030.​</li><li>Establish a clear and active voice of operations in all parts of the Department for Work and Pensions through membership of key stakeholder groups.​</li><li>Driving up colleague engagement, performance outcomes and diversity indicators.</li><li>This post holder will have in the region of c.5,500 staff. Line manager to two Group Directors (SCS 1)​.</li><li>Excelling in senior stakeholder relationships, including at ministerial level, to drive forward the overall DWP agenda.​</li><li>This post holder will need the ability to influence and manage complex senior stakeholder relationships and deal with public and political scrutiny.</li></ul><h4>Person specification</h4><p>The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria: ​​</p><ul><li>An exceptional leader with experience in driving cultural transformation across multiple teams, driving both a customer-focused and a continuous improvement culture​</li><li>Experience in shaping and leading cross-team strategies to improve overall operational delivery effectiveness, capability and service outcomes​</li><li>An engaging leadership style with the ability to instil trust and connect with people at all levels​</li><li>Has the personal impact to influence and challenge at the most senior organisation levels, with experience in managing complex senior stakeholder relationships​</li><li>Astute business acumen: able to deliver at pace by using data and evidence to manage risk and reach sound judgements and decisions based on level of risk and reward to the business ​</li><li>The ability to work in a fast-paced environment with challenging deadlines, adopting a flexible and proactive approach to change within a large and complex organisation </li></ul><h4>Benefits</h4>Alongside your salary of £100,000, Department for Work and Pensions contributes £28,970 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>DWP have a broad benefits package built around your work-life balance which includes:</p><ul><li>Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.</li><li>Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.</li><li>Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.</li><li>Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join <a href="https://www.hassra.org.uk/welcome-to-hassra-3" target="_blank">HASSRA</a> a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).</li><li>Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.</li><li>Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.</li><li>An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>If you have the experience and energy to take on this stretching and demanding role, we would be very keen to hear from you.​​</p><p><strong>To apply for this post, you will need to complete the online application process outlined below by no later than 12:00 noon on 2nd of February 2026.</strong></p><ul><li>A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;</li><li>A personal statement (maximum 1250 words), explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification. </li></ul><p>Failure to submit both documents will mean the panel only have limited information on which to assess your application against the criteria in the person specification.​</p><p>For more information about the roles and the applications process, please see the candidate pack attached.</p><p><strong>Reasonable Adjustments</strong><br>At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, especially those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. </p><p>If you need a change to be made so that you can make your application, you should contact <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a> as soon as possible, before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what additional support or adjustments you might need during the recruitment process. <br>For further information regarding reasonable adjustments, please see following link: <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments , Civil Service Careers</a></p><p><strong>Artificial Intelligence</strong><br>For further information regarding the use of Artificial Intelligence (AI) within applications, please see following link: <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SCS Recruitment Team</li><li>Email : <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a></li></ul><h4>Further information</h4>What do I do if I want to make a complaint?<br><br>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. <br>If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should in the first instance contact: <a href="mailto:senior.recruitment@dwp.gov.uk" target="_blank">senior.recruitment@dwp.gov.uk</a> <br>If you are not satisfied with the response, you receive you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjYmdmVyaWZ5PTAwMzlhMDU0Y2U0Y2I3ZDM4MzEzMjJiNmUzM2VhNTBmJnJlcXNpZz0xNzY4NjM2OTU3LTAyODdkYTBjOWIwYjIwYjJmMzRlMjg5Mzk0NjhkYzc2YTRlZGFkZDg=" target="_blank">Area Director SE Candidate Pack Opens in new window</a> (pdf, 504kB)

Department for Work and Pensions

SCS2 Area Director for Southern England

<h4>Job summary</h4><p><strong>Make a difference</strong></p><p>Every role at CQC contributes to our mission. If you’re looking for a new role in <strong>Data Platforms &amp; Solutions</strong> that gives a true sense of meaning and purpose, then you’ve found it! As the<strong> Data Platform Lead</strong>, you’ll help shape the tools and services that power CQC’s data and insight, ensuring we make better decisions for health and care across England.</p><p><strong>Picture this</strong></p><p>Imagine leading a team that builds and supports enterprise data solutions, enabling CQC to deliver high-quality insights that improve care for many. The CQC’s cloud-based Enterprise Data Platform is built on Microsoft Azure, using Databricks, Microsoft Fabric and Power BI to deliver governed data and analytics capabilities. </p><p>As the<strong> Data Platform Lead</strong> in <strong>Data Platforms &amp; Solutions</strong>, you will get the chance to:</p><ul><li>Drive the development of a robust, cloud-based data platform that supports a wide range of data, analytics, data science, AI and insight needs.</li><li>Lead the technical direction, governance and sustainability of the CQC’s Enterprise Data Platform, ensuring it delivers reliable, high- quality services and long-term value</li></ul><h4>Job description</h4><p><strong>The role</strong></p><p>You’ll play an important part in delivering our mission. In this role, you’ll:</p><ul><li><strong>Shape the roadmap:</strong> Work with senior leaders across the organisation to prioritise data and analytical tooling demands and align resources to deliver maximum value.</li><li><strong>Build capability:</strong> Champion technical excellence and innovation by promoting the effective use of technologies to build modern data capabilities.</li><li><strong>Define platform strategy: </strong>Build and maintain effective relationships with data technology vendors and commercial partners to ensure platform services evolve in line with the CQC’s regulatory and insight needs.</li></ul><h4>Person specification</h4><p><strong>Show us</strong></p><p>We will be looking for specific skills, knowledge and experience in your application form:</p><ul><li><strong>Experience delivering cloud-based data solutions:</strong> Demonstrate how you’ve designed and implemented data platforms or services using modern technologies.</li><li><strong>Proven leadership in technical development:</strong> Share examples of managing teams and projects to deliver complex data products or solutions</li><li><strong>Ability to translate business needs into technical solutions:</strong> Show how you’ve worked with stakeholders to turn requirements into sustainable, high-quality outcomes.</li></ul><h4>Benefits</h4><p><strong>The Benefits</strong></p><p>We offer a wide range of <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a>, including: </p><ul><li>Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). </li></ul><ul><li>Training and development opportunities. </li></ul><ul><li>Wellbeing initiatives, such as gym discounts and meditation. </li></ul><ul><li>NHS pension scheme, with around 14% employer contribution. </li></ul><ul><li>Discount schemes (including eligibility for Blue Light card, costing £4.99 and valid for 2 years), reward vouchers, car leasing and more! </li></ul><p>Please see our <a href="https://www.cqc.org.uk/about-us/jobs/working-cqc-employee-benefits" target="_blank">benefits</a> page for the full list. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Next steps</strong></p><p>If you apply, you’ll need to create a profile and complete an online application form. <strong>Your application will be completely anonymous.</strong> Please see our <a href="https://www.cqc.org.uk/about-us/jobs/information-applicants" target="_blank">information for applicants</a> for more details on the process. <strong>We contact every applicant</strong> to let them know the outcome of their application, so you will hear from us whether you are shortlisted</p><p>if you’d like to have an informal chat about the role you can contact – </p><p>Taryn Coop; Deputy Director of Enterprise Data &amp; Reporting; <a href="mailto:taryn.coop@cqc.org.uk" target="_blank">taryn.coop@cqc.org.uk</a> . For general enquiries, please email <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a>. </p><p>We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our <a href="https://www.cqc.org.uk/about-us/jobs/individual-adjustments" target="_blank">accessibility page</a> for more on this. If you’d like to chat, please contact <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a>. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Taryn Coop</li><li>Email : <a href="mailto:taryn.coop@cqc.org.uk" target="_blank">taryn.coop@cqc.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@cqc.org.uk" target="_blank">recruitment@cqc.org.uk</a></li></ul><h4>Further information</h4>Care Quality Commission

Care Quality Commission

Data Platform Lead

<h4>Job summary</h4><p><strong>Customer Journey Manager </strong></p><p><strong>£61,000 per annum </strong></p><p><strong>Bedford </strong></p><p><strong>Permanent</strong></p><p><strong>Hybrid Working </strong></p><p></p><p>We’re looking for a sharp, forward‑thinking professional who knows how to turn customer insights into meaningful action. If you can design and deliver top‑tier CX insight initiatives, dive into customer feedback and use insights to influence drive real change — we want to hear from you.</p><p>You’ll bring confident stakeholder management, the ability to influence at every level and hands‑on experience managing tools and systems that capture real-time evaluation of customer journeys. Understanding of the drivers of CX along with a solid grasp of complex delivery models will help you hit the ground running.</p><p>If you’re someone who champions the voice of customers with calm efficiency, communicates with clarity and can use data to bring customer experiences to life — this role is built for you.</p><h4>Job description</h4><p><strong>Role Overview</strong></p><p>The Customer Journey Manager will report directly to Senior Customer Experience Manager. In this role, you will be responsible for:</p><p><strong>Key Responsibilities:</strong></p><p></p><ul><li>Designing, testing and implementing customer journey and experience methodologies to monitor and improve customer experience.</li><li>Lead the collection and analysis of customer feedback and CX insights, such as CSAT, CES, ensuring insights are able to drive actionable improvements.</li><li>Use customer journey mapping and CX insights to showcase how customers flow through services and surface customer barriers and pain-points.</li><li>Provide regular insight to delivery partners and service owners on holistic CX performance.</li><li>Lead root cause analysis and systemic issue identification and evidencing, to support resolutions to enhance overall service quality.</li><li>Provide insight and recommendations to help guide prioritisation and decision-making for key stakeholders</li><li>Collaborate with internal and external stakeholders to embed a customer-centric culture and support CX initiatives.</li><li>Support the design and implementation of new or evolving services, ensuring customer experience considerations are integrated.</li><li> Manage the day-to-day application of CX tools and systems, including the management of commercial agreements with providers.</li></ul><h4>Person specification</h4><p><strong>You will need to demonstrate the following skills and experience. </strong></p><p></p><p>Essential:</p><ul><li>Proven experience in designing and implementing customer experience and quality monitoring tools and systems.</li><li>Strong analytical skills with experience in working with diverse data sources and translating them into engaging storytelling and insights that can inform decision-making and improvements.</li><li>Excellent stakeholder management skills, capable of influencing and engaging at all levels.</li><li>Knowledge of contract or grant management, service design and procurement.</li><li>Effective communication and presentation skills with a keen attention to detail.</li><li>Experience of gathering and using insights in complex delivery landscapes.</li><li>Understanding of complaints handling and reporting as a mechanism for gaining insight for improvement.</li><li> Proficiency in MS Office applications and CX tools, such as CX management platforms.</li></ul><h4>Benefits</h4><ul><li><p><strong>About Us</strong><br>The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.</p><p>At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:</p><ul><li><strong>Caring</strong><br>We care about our colleagues and the people whose lives we are here to transform.</li><li><strong>Connecting</strong><br>We will transform lives through our ability to make positive connections.</li><li><strong>Transforming</strong><br>We are committed to transforming lives and making a positive societal impact.</li></ul><p><strong>Our Inclusive Working Environment</strong><br>By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”</p><p>Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.</p><p><strong>What We Offer</strong></p><ul><li>Generous Annual Leave – 30 days plus Bank Holidays</li><li>Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)</li><li>Interest-free loan for season tickets for buses and trains</li><li>Cycle to work Scheme</li><li>Subsidised eye tests &amp; flu jabs</li><li>Life assurance scheme</li><li>Give as you earn scheme</li><li>Employee assistance programme (EAP)</li><li>PAM Assist and PAM Life scheme (Wellbeing)</li><li>Enhanced family and sick pay</li><li>Paid volunteering (2 days a year)</li><li>Recognition Scheme</li><li>Discounts portal to numerous retailers</li></ul><p><strong>Flexible Working</strong><br>At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.</p><p><strong>Career Development</strong><br>In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.</p><p><strong>Reserve List</strong><br>If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.</p></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Application Process</strong><br>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: <a href="mailto:recruitment@maps.org.uk" target="_blank">recruitment@maps.org.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.</p><p><strong>Please note:</strong> The Money and Pensions Service requires all candidates to have the legal right to work in the United Kingdom. Unfortunately, we are unable to offer visa sponsorship for this role.</p><p><strong>Step 1: Submit Your Application</strong></p><p>Open: 16th January 2026 , Deadline: 01st February 2026</p><p>Please submit your most up‑to‑date CV along with a cover letter (maximum 1,000 words) outlining how your skills and experience align with the requirements of this role.</p><p><strong>Step 2: Telephone Interview</strong></p><p>Between: 19th January 2026 – 02nd February 2026</p><p>Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.</p><p><strong>Step 3: Final Stage Interview</strong></p><p>Week commencing: 09th February 2026</p><p>Interviews will be conducted virtually via Microsoft Teams. This is a single‑stage process that includes a task focused on customer experience insights, followed by a series of competency‑based questions.</p><p><strong>Job Reference:</strong> MaPS01064</p><p><strong>Close Date:</strong> 01/02/2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sabreena</li><li>Email : <a href="mailto:sabreena.chowdhury@reed.com" target="_blank">sabreena.chowdhury@reed.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:sabreena.chowdhury@reed.com" target="_blank">sabreena.chowdhury@reed.com</a></li></ul>

The Money and Pensions Service

Customer Journey Manager

<h4>Job summary</h4><p><strong>Senior Interaction Designer </strong></p><p><strong>£65,000 per annum </strong></p><p><strong>Bedford </strong></p><p><strong>Permanent </strong></p><p><strong>Hybrid Working </strong></p><p></p><p><strong>Role Overview</strong></p><p><strong></strong></p><p><em>As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities.<br><br></em></p><p><em>Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive.</em></p><p><em>You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard.</em></p><p></p><p><em>Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions. At this role level, you will work with service managers and programme directors to develop design concepts, potentially have responsibility across complex services, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.</em></p><p></p><p><em>This role is aligned with DDaT Senior interaction designer - </em><a href="https://www.gov.uk/guidance/interaction-designer#senior-interaction-designer" target="_blank"><em>https://www.gov.uk/guidance/interaction-designer#senior-interaction-designer</em></a></p><p><strong>About Us</strong><br>The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.</p><p>At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:</p><ul><li><strong>Caring</strong><br>We care about our colleagues and the people whose lives we are here to transform.</li><li><strong>Connecting</strong><br>We will transform lives through our ability to make positive connections.</li><li><strong>Transforming</strong><br>We are committed to transforming lives and making a positive societal impact.</li></ul><br><h4>Job description</h4><p><strong>Key Responsibilities:</strong></p><p></p><ul><li>Guiding a collaborative design process for multiple or complex projects.</li><li>Leading workshops, reviews, critiques and handovers.</li><li>Helping evolve and champion the interaction design practice within MaPS.</li><li>Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.</li><li>Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.</li><li>Advising and teaching colleagues of all levels in your areas of special expertise.</li><li>Helping internal colleagues and external delivery partners define and evolve agile ways of working.</li><li>Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.</li><li>Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.</li><li>Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.</li><li>Building prototypes for testing and review.</li><li>Identifying and prioritising design assumptions.</li><li>Helping user researchers to plan research to gain the insights needed to advance the design.</li><li>Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.</li><li>Conducting user experience audits, heuristic evaluations, competitive reviews and other desk research.</li><li>Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the customer journey.</li><li>Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps &amp; specification documents.</li><li>Helping Product Owners, Policy and Proposition Managers, and Omnichannel Analysts define KPIs and measure the success of our website against them</li><li>Performing design quality assurance on the final delivered product or service.</li></ul><p></p><p><strong>You will need to demonstrate the following skills:</strong></p><p></p><ul><li><strong>Agile working:</strong> You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You can help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.</li><li><strong>Communicating between the technical and non-technical: </strong>You can listen to the needs of technical and business stakeholders and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders.</li><li><strong>Community collaboration:</strong> You can work collaboratively in a group, actively networking with others. You can adapt feedback to ensure it’s effective and lasting. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses.</li><li><strong>Digital perspective:</strong> You can apply a digital understanding to your work. You can identify and implement solutions for assisted digital.</li><li><strong>Evidence and context-based design:</strong> You can design systems for use across multiple services and can identify the simplest of a variety of approaches.</li><li><strong>Leadership and guidance:</strong> You can make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You can build consensus between services or independent stakeholders. You can identify problems or issues in the team dynamic and rectify them. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can bring people together to form a motivated team and help create the right environment for a team to work in. You can facilitate the best team makeup depending on the situation.</li><li><strong>Prototyping:</strong> You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.</li><li><strong>Prototyping in code:</strong> You can create and validate a dynamic prototype.</li><li><strong>Strategic thinking:</strong> You can define strategies and policies, providing guidance to others on working in the strategic context. You can evaluate current strategies to ensure business requirements are being met and exceeded where possible.</li><li><strong>User focus:</strong> You can give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business. You can apply strategic thinking to provide the best service for the end user.</li><li><strong>Working within constraints:</strong> You can identify, communicate and work within constraints. You can challenge the validity of constraints. You can ensure standards are being met.</li></ul><p></p><h4>Person specification</h4><p>The following skills and experience will be helpful in this role. We value people who can bring new perspectives to our teams and encourage you to apply even if you don’t have all of them;<br><br></p><ul><li>Solid interaction design experience (likely to be 5 years or more). Some of this may have been in an adjacent role, such as graphic or UI design, frontend development, product management or customer– or academic research.</li><li>Comfortable working on projects with several stakeholders in a complex, matrix organisation.</li><li>Confident working with colleagues of differing seniority to drive consensus in a multi-disciplinary team.</li><li>Able to balance project work with initiatives to improve the practice of interaction design at MaPS.</li><li>Able to adapt to iterative requirements while championing good design practices.</li><li>Comfortable working ‘in the open’ to involve the full team in the design process.</li><li>Confident presenting solutions to senior stakeholders and addressing feedback.</li><li>Good understanding of and interest in inclusive design including designing for (and with) users with sensory, motor, cognitive, mental health and fluctuating needs among others.</li><li>Knowledge of behavioural economics and behavioural psychology and how they can inform design.</li><li>Experience with Figma, Miro, and Adobe Creative Cloud or equivalent tools.</li><li>Experience designing to meet WCAG 2.2 Level AA accessibility guidelines.</li><li>A basic understanding of accessible, cross-browser front-end development to inform high quality, implementable solutions.</li><li>Experience with mobile-first, responsive website design.</li><li>Experience of working with content rich and/or data-intensive websites, ideally for a consumer audience.</li><li>Experience in the public sector or other regulated field (e.g. financial services, medicine, law).<br><br></li></ul><h4>Benefits</h4><ul><li>Generous Annual Leave – 30 days plus Bank Holidays</li><li>Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)</li><li>Interest-free loan for season tickets for buses and trains</li><li>Cycle to work Scheme</li><li>Subsidised eye tests &amp; flu jabs</li><li>Life assurance scheme</li><li>Give as you earn scheme</li><li>Employee assistance programme (EAP)</li><li>PAM Assist and PAM Life scheme (Wellbeing)</li><li>Enhanced family and sick pay</li><li>Paid volunteering (2 days a year)</li><li>Recognition Scheme</li><li>Discounts portal to numerous retailers</li></ul><p><strong>Flexible Working</strong><br>At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.</p><p><strong>Career Development</strong><br>In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.</p><p><strong>Reserve List</strong><br>If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: <a href="mailto:recruitment@maps.org.uk" target="_blank">recruitment@maps.org.uk</a>. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.</p><p><strong>Step 1: Submit Your Application</strong></p><p><strong>Open: 16/01/2026 , Deadline: 02/02/2026</strong></p><p>To apply, please submit the following two documents:</p><ol><li>Your most up-to-date CV</li></ol><ol><li>A portfolio showcasing evidence of your work</li></ol><p><strong>Step 2: Telephone Interview</strong></p><p><strong>Between 16/01/2026 – 06/02/2026</strong></p><p>If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:</p><ul><li>Discuss your experience in more detail</li><li>Learn more about the role and our organisation</li><li>Ask any questions you may have</li></ul><p><strong>Step 3: Final Stage Interview</strong></p><p><strong>Hosted on W/c 23/02/2026</strong></p><p>Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:</p><ul><li>A scenario based task given to you before the interview</li><li>A series of competency-based interview questions</li></ul><p></p><p><strong>Job Reference:</strong> MaPS01074</p><p><strong>Close Date:</strong> 02/02/2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : sophie rigney</li><li>Email : <a href="mailto:sophie.rigney@reed.com" target="_blank">sophie.rigney@reed.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:sophie.rigney@reed.com" target="_blank">sophie.rigney@reed.com</a></li></ul>

Senior Interaction Designer

<h4>Job summary</h4><p><strong>This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public. </strong></p><p><strong>The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business. </strong></p><p><strong>Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd. </strong></p><p><strong>This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role. </strong></p><h4>Job description</h4><p>Key tasks:</p><ul><li>Provide a welcoming reception service to visitors on the estate, contact the relevant Senedd staff and Members, and support access to the estate; including issuing visitor passes. </li><li>Collaborating with others in the team to create relevant information and content for visitors, such as displays that inform about what is being debated.</li><li>Liaise with Security staff, Welsh Government representatives and Senedd staff, to ensure a seamless entry for School Groups, VIPs and visiting dignitaries.</li><li>Actively keep up to date with Senedd business, current affairs, and political issues via social, digital, and written media.</li><li>Promote and book visits on and off the Senedd estate. Book public attendance to Plenary and Committee meetings ensuring all access requirements are met.</li><li>Work closely with Visitor Engagement to make the visitor experience relevant, trusted, and as engaging as possible.</li><li>Answer enquiries and deal with conflicting requirements and political sensitivities whilst providing the best possible customer service. There will be a mix of replying to emails and inquiries at the reception desk in person. The role will include the need to manage your time and working with your line manager to decide which inquiry to prioritise.</li></ul><h4>Person specification</h4><ol><li>Strong customer service and interpersonal skills: to be able to adapt your style and delivery to meet the visitor’s need; </li><li>To be organised and thorough: to be able to take information from various sources and provide concise, quick, and relevant guidance to visitors;</li><li>To be proficient in using common applications or software, content management systems, and specifically: Microsoft Office 365 (Outlook, Teams, Sharepoint, and Excel).</li></ol><h4>Benefits</h4>Alongside your salary of £25,878, Welsh Parliament contributes £7,496 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.</p><p>29 January 2026.</p><p>Your application must be submitted before midnight on the closing date.</p><p>You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Hope Brown-Tirion</li><li>Email : <a href="mailto:tirion.hopebrown@assembly.wales" target="_blank">tirion.hopebrown@assembly.wales</a></li><li>Telephone : 03002006258</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:jobs@senedd.wales" target="_blank">jobs@senedd.wales</a></li></ul><h4>Further information</h4><a href="https://senedd.wales/work-opportunities/" target="_blank">https://senedd.wales/work-opportunities/</a>

Welsh Parliament

Customer Relations Assistant (Temporary)

<h4>Job summary</h4>Forestry Commission - Forest Services - which the Technical Support Officer (Admin) will be part of, are the government's forestry experts facilitating delivery of government policy to protect, improve and expand England's woods and forests. We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect, improve and expand England’s valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.<h4>Job description</h4><p>There is one role available – full time (5 days/week). The role can blended, with some time spent working at home and some days (minimum 2days/week) spent working in the office (York or Newcastle).</p><p>The Yorkshire and North East Area contains over 212,000 hectares of woodland ranging from important habitat networks of Ancient Woodlands through to large productive conifer forests. In the North East the predominant woodland type is conifer (64.5%) whereas in Yorkshire and the Humber broadleaves form the most significant component (41.5%).</p><p>This diverse range of woodland types extends over 4 National Parks and 3 Areas of Outstanding National Beauty and through the urban woodland resource is also connected to Leeds, Sheffield and Newcastle.</p><p>The Area Team operates from the Defra Office (Kings Pool, Foss House) in York with a further office located with the Environment Agency in Newcastle. Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies.</p><p>We are seeking a dynamic individual who can learn quickly to provide admin and technical support to our Woodland Officers, Woodland Creation Officers and 5 Field Managers. </p><p><strong>Responsibilities</strong></p><p>1. Casework facilitation - provide technical support to the Yorkshire and North East Field Team to help optimise the deployment of their skills and knowledge:</p><ul><li> Prepare and process case files using various platforms and systems to ensure the field team’s time is optimised. Tasks include:</li><li> Downloading applications for various schemes</li><li> Preparing template documentation</li><li> Preparing supporting information</li><li> Uploading completed case files</li><li> Updating case work trackers using Excel and Sharepoint Lists.</li><li> Systems and platforms used include Forestry Commission internal mapping system, customer relationship management, grant management system and Sharepoint</li><li> Communicate clearly between local and national teams</li></ul><p>2. Take ownership of the Technical Support Officer inbox – working with colleagues on the daily prioritisation and completion of tasks.</p><p>3. Support the field team with queries on case work, process guidance and systems queries using guidance documents, knowledge of systems and own initiative.</p><p>4. Maintain and develop the area team’s PowerBI report tracking in-progress casework.</p><p>5. Ad hoc data collation, reporting and file preparation tasks.</p><p>6. Support field team with updates to National regulations and process changes.</p><p>7. Provide basic admin support including dealing with phone queries from the public surrounding felling of trees.</p><h4>Person specification</h4><p>ESSENTIAL </p><ul><li> Ability to learn quickly and adapt to changing/evolving processes</li><li> Good attention to detail. Accuracy inputting data and collating information</li><li> Excellent computer skills with experience of MS Office, Excel essential.</li><li> Able to learn new platforms quickly such as internal grant management, CRM and mapping systems </li><li> Ability to follow processes</li><li> Excellent communication skills both written and verbal</li><li> Experience of delivering quality services to a diverse customer base</li><li> Demonstrate previous examples of delivering work in a specific timeframe</li><li> Experience as working as part of a team</li><li> Ability to prioritise and manage a varied workload</li><li> Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers</li></ul><p>Please clearly demonstrate how the above apply to you throughout your application. Failure to do so will mean that your application is automatically sifted out.</p><p>DESIRABLE</p><ul><li> Understanding of forestry and woodland management</li><li> Evidence of maintaining Continuous Professional Development</li><li> Experience of using PowerBI</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Working Together</li><li>Managing a Quality Service</li></ul><h4>Benefits</h4>Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%.</li><li>A range of family friendly benefits.</li><li>An environment with flexible working options.</li><li>Learning and development tailored to your role.</li><li>A culture which promotes a diverse and inclusive work environment.</li><li>A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.</li><li>25 days annual leave, with 1 additional day for each years’ service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).</li><li>Ability to buy or sell 5 days annual leave.</li><li>3 days volunteering per year (pro rata).</li></ul><p>We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>This is a Fixed Term Appointment ending 30 September 2026, with possibility but no guarantee of extension or permanency.</p><p>As part of the application process, you will complete the following:</p><ol><li>A tailored CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.</li><li>A personal statement – in no more than 500 words showing how you meet the essential criteria of the Person Specification.</li></ol><p>Further details around what this will entail are listed on the application form.</p><p>Should a large number of applications be received, the initial sift may be conducted using the personal statement. Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.</p><p><strong>Interview</strong></p><p>Candidates will be further assessed on Behaviours, Experience and Strengths at interview.</p><p>Interview will be held in person. There will be 1 day of interviews at Foss House, Kings Pool, 1-2 Peasholme Green, York, YO1 7PX and 1 day at Tyneside House, Newcastle Business Park, Skinnerburn Road, Newcastle-upon-Tyne, NE4 7AR. Please keep this in mind when applying. </p><p>Applications will be sifted week commencing 2nd February 2026.</p><p>Interviews will be held week commencing 9th February 2026. </p><p><em>Please note that these dates are subject to change.</em></p><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>New entrants are expected to join on the minimum of the pay band.</p><p>Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.</p><p>Existing Civil Servants (excluding Forestry Commission employees) and applicants from accredited NDPBs are eligible to apply and will only be considered on a loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant.</p><p>Existing Forestry Commission, Forestry England and Forest Research employees are eligible to apply for this Fixed Term Appointment and will only be considered if there is written confirmation from their line manager and HR that their current role will be temporarily backfilled or held open before commencing the application process.</p><p><strong>Security</strong></p><p>If successful and transferring from another Government Department a criminal record check may be carried out. </p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information <a href="https://www.childcarechoices.gov.uk/" target="_blank">visit the Childcare Choices website</a>. </p><p>New entrants are expected to join on the minimum of the pay band.</p><p>This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><p>Contact Government Recruitment Service via <a href="mailto:fcerecruitment.grs@cabinetoffice.gov.uk" target="_blank">fcerecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </p><p>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. </p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p>Feedback</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : FS Recruitment</li><li>Email : <a href="mailto:fs.recruitment@forestrycommission.gov.uk" target="_blank">fs.recruitment@forestrycommission.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:fcerecruitment.grs@cabinetoffice.gov.uk" target="_blank">fcerecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: <a href="mailto:englandhr.services@forestryengland.uk" target="_blank">englandhr.services@forestryengland.uk</a>. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.<br><br>

Forestry Commission

Technical Support Officer

<h4>Job summary</h4><p><a href="https://www.youtube.com/watch?v=wvskd7njnwc" target="_blank"><strong>Insight into CCS - Webinar</strong></a></p><p><em>Watch our Webinar on the above link and gain valuable insight into CCS and our recruitment processes! </em></p><br><p><em><strong>Advance your career at the UK’s largest public procurement organization, where you’ll create market-leading commercial agreements that shape how the public sector buys goods and services.</strong> ​ </em></p><br><p><strong>Job Summary</strong></p><p>This is an exciting opportunity to join our Category teams in a pivotal support role. You will be instrumental in the end-to-end delivery of Commercial Agreements and the management of vital customer and supplier relationships.</p><br><p><strong>Current Vacancies:</strong></p><ul><li><p><em><strong>Digital and Technology Services (2 posts)</strong></em></p></li></ul><p>The Digital and Technology Services team is responsible for the delivery of highly effective routes to market in the areas of Digital, Data and Technology (DDAT) resourcing, Bespoke Application development, Transport Technology, Cyber Security and Information Security and Technology Managed Services. The category delivers market defining commercial agreements and contributes to a significant amount of commercial benefits and spend to CCS.</p><br><ul><li><p><em><strong>Learning &amp; Development and Apprenticeships (1 post)</strong></em></p></li></ul><p>The Learning &amp; Development (L&amp;D) and Apprenticeships team supports Government departments and wider public sector organisation customers to fulfil their L&amp;D and apprenticeship training needs supporting use of the agreements to procure call-off contracts. This presents an exciting and diverse role which necessitates agility in supplier and customer relationship management. The market and landscape changes quickly with the Category Team working closely with the Department for Education and the Department for Work and Pensions to support delivery of key Government Missions supporting workforce training, development, upskilling and early talent.</p><br><p><strong>Note: </strong>These are the roles currently available; however, a reserve list will be maintained to fill any upcoming vacancies across our different categories as they arise.</p><br><h4>Job description</h4><p><strong>Directorate Overview</strong></p><p>Commercial is the largest directorate in CCS and is responsible for the design, development, implementation and management of our commercial agreements, which are used by our customers across the public sector. We have delivered value to the public sector and helped our customers spend more than £34 billion through the agreements we create and enjoy more than £3.5 billion in commercial benefits annually through our agreements.</p><br><p>Category management sits at the heart of CCS. We use our in-depth knowledge and expertise of public sector suppliers, to create market and category strategies. These strategies are used within CCS to create market leading commercial agreements that help shape how common goods and services are bought across the public sector. Our skills are also used in carrying out commercial policy, development of new products and services and supplier relationship management.</p><p><strong>Team Summary</strong></p><p>Join our elite team of procurement professionals managing over £34bn in public sector spend. Across fifteen specialist teams and three core categories, we provide expert guidance and a supportive environment dedicated to delivering value for the nation.</p><p><strong>Our Categories:</strong></p><ul><li><p><strong>Corporate Solutions: </strong>Empowering the public sector through expert consultancy, legal advice, and comprehensive workforce solutions—from recruitment to professional development.</p></li><li><p><strong>Estates: </strong>Driving a greener, more sustainable future. Our experts ensure estates requirements are met cost-effectively and compliantly, aligning with critical net-zero and social value targets.</p></li><li><p><strong>Technology: </strong>Accelerating digital transformation. We bridge the gap between market innovation and customer needs, ensuring the public sector accesses cutting-edge technology efficiently.</p></li></ul><br><p>We support government projects and programmes of national UK significance - helping the public sector to build back better.</p><br><p>Our Commercial Team is transforming to become even more flexible. Candidates should be aware that there will be opportunities to flex into other category areas as required, either to meet business needs and/or for staff development.</p><p><strong>Key Accountabilities:</strong></p><ul><li><p>Agreement Support – including support for contract variations, novations, extensions and agreement maintenance (including expiry activity), overdue management information and aged debt chasers, plus support for various digital platforms and system tool demonstrations</p></li><li><p>Stakeholder Management – including triage/resolution of customer/supplier queries; monitoring and management of team mail inboxes and triage of complaints</p></li><li><p>Supplier Relationship Management – including supplier onboarding at framework launch (and as part of ongoing delivery of Dynamic Purchasing Systems); support for key subcontractor changes</p></li><li><p>Compliance Activities - take ownership of supplier assurance liaising with teams across CCS including Finance, Commercial Finance, Supplier Management Unit, and Customer Service Centre to support Commercial Practitioners with agreement management to ensure supplier financial and framework specific due diligence is maintained </p></li><li><p>Supporting the development of new/renewed commercial agreements – including supporting development of the necessary documentation to required quality and on time.</p></li><li><p>Supporting delivery of growth, attracting new customers, driving customer retention and providing enhanced value for money by working collaboratively with internal and external stakeholders</p></li><li><p>Marketing and Communications – including support for marketing activity (e.g. webinars, planning customer knowledge share forums, developing case studies) and support for maintaining Website documents and improving content to support the customer and supplier journey</p></li><li><p>Routine travel to Crown Commercial Service offices</p></li></ul><h4>Person specification</h4><p><strong>Essential Criteria (to be assessed at application stage):</strong></p><ul><li><p>Be able to demonstrate a good understanding of procurement and/or contract management with the ability to analyse and communicate data to assist commercial decisions</p></li><li><p>Proactive approach to developing solutions in order to deliver operational and commercial efficiencies and more effective ways of working.</p></li><li><p>Proven ability to prioritise workload and work at a pace to meet deadlines. Well organised, able to work independently as well as part of a team.</p></li><li><p>Experience in the collation, management, analysis and presentation of information/data.</p></li><li><p>An ability to build and maintain strong stakeholder relationships within a commercial environment.</p></li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Communicating and Influencing</li><li>Delivering at Pace</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Contract and supplier management</li></ul><h4>Benefits</h4>Alongside your salary of £37,845, Crown Commercial Service contributes £10,963 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>What we will offer you, here are some of the benefits you can expect:</strong></p><ul><li><p>Competitive salary </p></li><li><p>Generous pension scheme</p></li><li><p>A discretionary non-contractual performance related bonus </p></li><li><p>Working remotely in addition to working in advertised office location</p></li><li><p>Flexi time scheme (available for B1-B6)</p></li><li><p>Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays</p></li></ul><br><p><em><strong>Explore fully how we will</strong></em><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7404-23-CCS-Benefit-pack_May24-2.pdf" target="_blank"><strong> reward</strong></a><strong></strong><em><strong>your work.</strong></em></p><br><p><strong>Want to make a difference? Find out more about the rewarding work that we do in our </strong><a href="https://assets.crowncommercial.gov.uk/wp-content/uploads/7403-23-CCS-Generic-Candidate-pack_SU_v3.pdf" target="_blank"><strong>candidate pack</strong></a><strong>.</strong></p><br><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://drive.google.com/drive/folders/19Cqusz8FEHTaHOfPlWvrqgTl11iIOldR" target="_blank">Civil Service People Plan</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025/civil-service-diversity-and-inclusion-strategy-2022-to-2025-html" target="_blank">Civil ServiceD&amp;I Strategy.</a></p><p></p><p>We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></p><br><p><strong>Working flexibly, delivering outcomes</strong></p><p>CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>Selection Process</strong></p><p>Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence on WC 2nd February and interviews will be held 20th, 23rd &amp; 24th February either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)</p><br><p><em>To find out more about our recruitment process please click</em><a href="https://www.crowncommercial.gov.uk/careers-with-ccs/recruitment-process/" target="_blank"> here</a></p><br><p>Please note: <em>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our </em><a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a><em> for more information on appropriate and inappropriate use.</em></p><br><p>A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : The Recruitment Team</li><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at <a href="http://civilservicecommission.independent.gov.uk" target="_blank">http://civilservicecommission.independent.gov.uk</a><br>If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact <a href="mailto:recruitment@crowncommercial.gov.uk" target="_blank">recruitment@crowncommercial.gov.uk</a> in the first instance.<br>If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><a href="https://www.crowncommercial.gov.uk/careers-with-ccs" target="_blank">https://www.crowncommercial.gov.uk/careers-with-ccs</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDcmdmVyaWZ5PTMzNjRhY2Y5MmEzNGEzNmQ5ODdhNGYyMTJmMWE1ZDBjJnJlcXNpZz0xNzY4NjM3MTE1LTYzYzk5YjE2ZDBmZjY2ZTdiODgxMjYzY2JhNDE4NjI3MDc5Y2RiZWM=" target="_blank">Crown Commercial Service candidate pack (Accessible version) (1) Opens in new window</a> (docx, 33kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDgmdmVyaWZ5PWFiOWIwMTM5ZjExNjkzM2FhOGYzMmRiYzZmYTZkMWRhJnJlcXNpZz0xNzY4NjM3MTE1LTYzYzk5YjE2ZDBmZjY2ZTdiODgxMjYzY2JhNDE4NjI3MDc5Y2RiZWM=" target="_blank">Crown Commercial Service Benefits Brochure Accessible version (1) Opens in new window</a> (docx, 29kB)

Crown Commercial Service

Associate Commercial Practitioner

Department for Transport

Creative Content Producer

<h4>Job summary</h4><p>As an Assistant Operational Security Advisor this role is central to safeguarding COPFS people, assets, and reputation. Acting as deputy to the Operational Security Advisor, you’ll lead on implementing robust security measures, managing sensitive investigations, and responding confidently to staff concerns—from routine queries to critical incidents. You’ll work closely with Police Scotland and other partners to assess risks, counter insider threats, and ensure secure environments across offices and courts. Alongside operational duties, you’ll shape security culture by delivering training, developing e-learning, and driving best practice. With responsibility for vetting processes, audits, and reporting to senior leadership, you’ll play a key part in maintaining trust and resilience within COPFS.</p><p>If you enjoy a reactive role where every day offers something different and are able to be proactive and solution focused then this role may suit you.</p><p>If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.</p><h4>Job description</h4><p>As an Assistant Operational Security Advisor (AOSA) with COPFS you will have the responsibility for the personal security of members of staff, provide security solutions for our estate and assets within, while ensuring the organisations reputation is maintained.</p><p>You will report directly to the Operational Security Advisor and be expected to assess and escalate risks where necessary.</p><p>This role is key within COPFS to allow the effective delivery of justice and safety of our staff.</p><p><strong>General responsibilities and duties</strong></p><ul><li>Deliver robust security measures that inspire confidence among staff and the public.</li><li>Work with stakeholders to maintain the safety of COPFS staff and premises.</li><li>Act as the first point of contact for security concerns, providing clear decisions and reassurance.</li><li>Prepare statistics, analyses and reports for the Leadership Board, Operational Security Group (OSG) and other forums as appropriate.</li><li>Keep abreast of security best practice and regulatory changes and update processes accordingly.</li><li>Support the audit of productions, ensuring compliance and integrity.</li><li>Work alongside the Prosecution College to create and update e‑learning modules on security.</li><li>Provide security training/awareness to members of staff.</li></ul><p><strong>Role specific responsibilities and duties</strong></p><ul><li>Represent COPFS and deputise for the Operational Security Advisor (OSA) in security matters with partner agencies and members of the public.</li><li>Deputise for the OSA during periods of absence, providing resilience and supporting the Head of Information Governance and Security Assurance Unit(IGSAU),Data Protection Officer (DPO) and other team members when required.</li><li>Investigate internal security matters; monitoring high‑profile cases to ensure organisational integrity is maintained.</li><li>Ensure the timeous processing of applications as part of the National Security Vetting Service; working with COPFS HR to ensure timely clearance for staff.</li><li>Apply sound administration to baseline security checks of offices and assets, and constant monitoring from a central database.</li><li>Undertake proactive and post incident risk assessments to ensure staff are safe and secure wherever their workplace.</li><li>Collaborate with Police Scotland to complete risk assessments on staff members’ homes where their position may attract attention from threat actors providing robust security solutions.</li><li>Support the OSA in collaboration with Law Enforcement Partners to counter insider threats and attempts to infiltrate COPFS premises/systems or compromise staff.</li><li>At the direction of the OSA, conduct internal investigations where there is suspicion of criminality.</li></ul><p><strong>Please note these are not exhaustive lists and other duties may be required as appropriate to the role</strong></p><p><br><br></p><h4>Person specification</h4><p>The successful candidate will demonstrate the ability to be approachable, supportive, and accessible to colleagues, offering expert advice and guidance to help formulate practical solutions that mitigate risk. They will also be able to work independently, effectively managing their workload and prioritising competing demands to meet deadlines.</p><p>Please note applicants must be able to demonstrate the below essential criteria:</p><ul><li>Ability to deliver concise written reports and presentations</li><li>Ability to communicate effectively, building relationships confidence and trust with those you work with</li><li>Be skilled in recognising risks, their causes and provide solutions.</li><li>Be the holder of a full UK Driving License .</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment</li><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzkmdmVyaWZ5PWQ4ZTdkOWI3MDBlMmU3YjY4YWU2NGNhMDIxZTYwNDM0JnJlcXNpZz0xNzY4NjM2ODYwLTMwNzJiMTc0NWZmYTIzOWJhZWM2ZjViNzExYjhhYzMwOGQ5YjgzNDg=" target="_blank">Application Pack Assistant Operational Security Advisor Opens in new window</a> (docx, 85kB)

Crown Office and Procurator Fiscal Service

Assistant Operational Security Advisor

<h4>Job summary</h4><p>Would you like the opportunity to take on an important role within Scotland’s sole prosecution service, providing support to our lawyers in making recommendations on criminal proceedings in cases? We are looking for people who are motivated by justice with an understanding of law in Scotland to join us in the role of Case Preparer.</p><p>You should be passionate about serving the public interest and supporting victims and witnesses of crime. Organisation and confidence in decisions making will be key; working autonomously and making recommendations based on assessment of all the available evidence; and commitment to meeting the diverse needs of victims and witnesses.</p><p>Case Preparers are typically office based, giving you the opportunity to shadow and learn from other members of the team, whilst developing your knowledge of the role and its responsibilities.</p><p>Whether you are currently undertaking legal studies or share an interest in how crime is prosecuted in Scotland, this is an exciting opportunity to be at the centre of criminal prosecution.</p><h4>Job description</h4><p>SCOPE OF THE ROLE</p><ul><li>To prepare effective and presentable case packages to prosecutors in relation to serious and complex crimes within appropriate timescales</li><li>To recommend to prosecutors, based on evidence, whether cases should proceed to prosecution or be discontinued</li><li>Work sensitively and appropriately with Victims and Witnesses and bereaved relatives.</li></ul><p>ROLE SPECIFIC DUTIES</p><ul><li>Direct, instruct and manage casework investigations with Police and other external agencies, advising where additional evidence is required.</li><li>Assess and review available and actionable evidence to include in cases i.e. witness statements</li><li>Recommend, based on evidence, what charges to make in respect of cases that you determine can proceed to prosecution (subject to agreement from prosecutors)</li><li>Achieve efficiency through digital working, preparing cases in agreed styles and formats, using Microsoft 365 products and other internal digital systems</li><li>Ensure high standards and data handling in relation to cases whilst following process and adhering to required timescales</li><li>Work with colleagues across COPFS to support and ensure vulnerable witnesses are handled appropriately in line with COPFS policies and best practice</li><li>Clearly explain decisions to stakeholders including Crown Counsel, Police Scotland and Victims and Witnesses relating to cases awaiting outcomes (i.e. proceeding to prosecution or discontinued)</li><li>Provide appropriate support to prosecutors</li></ul><p><strong>Please note these are not exhaustive lists and other duties may be required as appropriate to the role.</strong></p><h4>Person specification</h4><h4><a href></a>Person Specification</h4><p>We are looking for applicants with a demonstratable interest in criminal prosecution in Scotland. You should possess a strong knowledge and understanding of the key concepts of work COPFS carry out. We want to hear your motivation to deliver public service and justice, including supporting victims and witnesses of crime, as well as a desire to make a difference and impact in the local community.</p><p>A strong focus on continuous learning and the ability to apply knowledge in criminal law gained from studies or experience would be beneficial. You will encounter witness and victims who have experienced traumatic situations and as such should be able to exhibit resilience in these scenarios, as well as empathy and compassion.</p><h4><a href></a><a href></a>Essential Criteria</h4><p>Please note the competencies referred to in this pack form part of the key essential criteria for the role. Within your assessment you will also be required to demonstrate:</p><ul><li>Reliable legal judgement and an appreciation of legal risk</li><li>Sound analysis, ability to use evidence and research to produce timely and fit-for-purpose recommendations</li><li>Ability to build strong interpersonal relationships both internally and externally, showcasing analytical and problem-solving skills</li><li>Ability to take ownership and effective management of your workload, including autonomous decision-making and discipline in meeting deadlines</li><li>Fluent oral and written communication skills, focusing on clarity and explanation of decision making or recommendations</li><li>Sound knowledge of Microsoft 365 products such as MS Word, MS Outlook &amp; MS Excel</li></ul><h4><a href></a>Desirable Criteria</h4><ul><li>Knowledge and understanding of the work of COPFS and the criminal law system in Scotland</li><li>Background of investigative experience</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul><a href="https://recruitment.copfs.gov.uk/ce0697li_webrecruitment/wrd/run/ETREC148GF.open?REQUEST=RET&amp;PROFILE=VACANCY_ID.TVACANCY=5137258lsv&amp;VACANCY_ID=5137258lsv&amp;ACTION_ID=WEB_REC&amp;USESSION=14B23EC71DF556201B5C9F52532D374C&amp;WVID=1659542HTd&amp;LANG=USA" target="_blank">Apply online</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>If you are interested in applying please find further information on the application and selection process in the application pack.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment</li><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzgmdmVyaWZ5PWJjYTFiYTU4N2RkOTQ3Y2E4NTYxMWMxNWEyZjYzZmI1JnJlcXNpZz0xNzY4NjM2OTkxLTY2ZDFiODNlMmZiOTUyMTRkYTdmZTE5MTg0NjIxOTY0OTgxMzhlMmY=" target="_blank">Band D Case Preparer Application Pack Opens in new window</a> (docx, 88kB)

Case Preparer

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. </p><p>We’re recruiting for two positions; 1 Permanent role &amp; 1 Fixed Term Contract. These posts sit within the Digital Delivery Hub in the Delivery and Schemes directorate. The Digital Delivery Hub is responsible for designing, building, and maintaining digital products and services that support scheme administration. It works closely with Data, Digital and Security Services (DDSS) to leverage infrastructure and tools like Power BI. The Digital Delivery Hub directorate is responsible for Strategic Change initiatives, Product Management, Programme &amp; Project Management, User Centred Design, Business Analysis, Architecture &amp; Technical, Application Support and Business &amp; Portfolio Management Services. </p><p>This is an exciting opportunity for a seasoned Product Manager to join a dynamic team responsible for managing the suite of products that facilitate the government's support schemes. In a fast-paced environment utilizing agile methodology, your ability to deliver swiftly and effectively will be crucial. As an integral member of an innovative and collaborative team, you will be empowered to make key decisions and work alongside colleagues from diverse backgrounds and expertise to ensure the products meet specified needs. You will control and prioritise the product backlog, review user stories to ensure they accurately capture business needs, act as a liaison between developers and end users, and lead user acceptance testing (UAT) activities where necessary. </p><p>We are seeking a highly experienced individual in Agile development and product management who can lead effectively and manage diverse stakeholder expectations. The ideal candidate should demonstrate exceptional organisational skills, a strong ability to prioritise tasks and the capability to address complex challenges. </p><p>This role offers exposure to multiple teams and the chance to collaborate with a variety of stakeholders, enabling you to shape Ofgem's digital journey and gain valuable insights into the broader energy sector. </p><p>We have a critical purpose to deliver best-in-class regulatory solutions that support our industry. By being part of the team managing a product, you’ll help ensure Ofgem meets its statutory obligations. </p><h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li>Own the product strategy and long term vision. </li></ul><ul><li>Manage and prioritise the product backlogs. </li></ul><ul><li>Key liaison between the business and IT teams. </li></ul><ul><li>Change request management and cost/benefit analysis to ensure value for money. </li></ul><ul><li>Contribution to requirements gathering, including review and sign-off. </li></ul><ul><li>Lead the planning execution and management or User Acceptance testing activities. </li></ul><ul><li>Ad hoc internal user assistance and troubleshooting. </li></ul><ul><li>Optimise the value of development work undertaken and ensure all colleagues have sufficient understanding of product backlog items. </li></ul><ul><li>Plan and communicate system cut-overs, business process changes, and user training. Ensure comprehensive support during and after go-live. </li></ul><ul><li>Drive decisions based on data and insight model by defining and monitor KPIs for performance, reliability, and user satisfaction to ensure objectives are achieved. </li></ul><ul><li>Establish and maintain strong stakeholder relationships both internally and externally, communicating the vision and roadmap regularly. </li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li>High quality products which are fit for purpose. </li></ul><ul><li>Provision of assurance that products deliver functional, legislative and security needs. </li></ul><ul><li>Tracked and recorded usr needs and functionality requirements. </li></ul><ul><li>Prioritised product backlogs. </li></ul><ul><li>Clear Roadmaps. </li></ul><ul><li>Clear testing plans and fully documented testing scenarios. </li></ul><ul><li>Progress reports for senior management. </li></ul><ul><li>Takes ownership and actively pursues personal growth by identifying development opportunities during regular performance discussions. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li>Experience of working in an Agile development environment, and knowledge of software development life cycles. <strong>(Lead criteria) </strong></li></ul><ul><li>Drive decisions based on data and insight models by defining and monitoring KPIs for performance, reliability and user satisfaction to ensure objectives are achieved. <strong>(Lead Criteria) </strong></li></ul><ul><li>Proven organisation and prioritisation skills, with the ability to manage stakeholders with conflicting needs and to plan, schedule and execute complex tasks. </li></ul><ul><li>Experience in planning, executing and managing User Acceptance Testing activities. </li></ul><ul><li>Formal Agile or Product Manager qualifications, or Product Manager experience. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li>Knowledge of energy industry and renewable energy or energy efficiency support schemes. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTImdmVyaWZ5PWFhMmI4YWE4ZGYzZmZlMTNjYWVkNDQ2NGQwZTQ0ZmM4JnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Candidate Pack_Product Manager Opens in new window</a> (pdf, 1349kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTMmdmVyaWZ5PTI1MTMxYWUzYWI0MDU4MGQ0ZjUyMTQ0NmFhZDgzZjY1JnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Role Profile_Product Manager Opens in new window</a> (pdf, 119kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTQmdmVyaWZ5PTM0NjNhYzk0NzlhM2M4N2M2N2VmNmE2NmRkY2Q0YzllJnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Product Manager

<h4>Job summary</h4><p><strong>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.</strong></p><p>Ofgem’s Delivery &amp; Schemes division administers government renewable energy support schemes, ensuring efficiency, assurance and value for money for UK consumers. With teams across the UK, we operate in a dynamic environment with an ambitious programme of work ahead. </p><p>We’re looking for a talented Delivery Manager with experience in Agile and scrum management. Reporting to a Principal Delivery Manager, you’ll join multidisciplinary teams to deliver technical transformation, new digital products and services and improved policies and processes. Working closely with Product Managers, you’ll drive successful project and product delivery. </p><p>Beyond your core responsibilities, you’ll have opportunities to develop your knowledge and shape how we deliver projects by introducing new ideas and approaches. The ideal candidate will bring good project management experience and a pragmatic balance between governance and flexibility. </p><p>This is an exciting chance to join a motivated team delivering strategically important work for the energy sector. You’ll need to work at pace, adapt to changing priorities and collaborate across diverse disciplines. We use Agile tools to manage fast-moving workstreams. </p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Provide clear leadership and direction on the delivery aspects of a project or product.</li><li> Deliver projects and services using Agile methodologies, leading and co-ordinating agile ceremonies.</li><li> Coach and mentor team members in agile practices to apply the most. appropriate agile methods and techniques for delivery, while helping the team measure and evaluate outcomes.</li><li> Support improvement of the efficiency and effectiveness of the multi-disciplinary delivery team(s).</li><li> Maintain and define the roadmap and project plan, use data to inform planning decisions and manage internal and external dependencies.</li><li> Protect the project team from outside distraction, identify blockers and make sure the team collaborates, communicates and focuses on mutually agreed priorities.</li><li> Actively address project and product risks and issues, escalate as required and remove barriers to delivery.</li><li> Support project governance and contribute to a range of documentation that may include presentations, briefings, business cases, roadmaps, contracts etc.</li><li> Identify and communicate team resource needs to resource managers at governance forums to ensure appropriate level of team resource and skills for successful delivery.</li><li> Ensure project delivery in line with GDS standards through different phases of the delivery lifecycle.</li><li> Establish strong stakeholder relationships and manage expectations both internally and externally.</li><li> Monitor project budget reporting and understand how delivery impacts costs and budgets.</li><li> Follow and understand Ofgem procurement processes and act as point of contact for contracted suppliers. </li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Continuous Improvement and Innovation: Delivery practices are regularly reviewed and improved to enhance delivery effectiveness and team performance.</li><li> Frequent, Iterative Delivery: Products and services are delivered incrementally and iteratively to maximise value for money.</li><li> Effective Governance and Agile Practice: Governance structures and agile ceremonies (e.g. sprint planning, retrospectives, showcases) are embedded and consistently drive team alignment, transparency, and continuous improvement.</li><li> High-Performing, Motivated Teams: Teams are engaged, collaborative, and consistently meet delivery and organisational objectives.</li><li> Clear, Transparent Delivery Plans: Project and product delivery schedules, milestones, and roadmaps are well-defined, communicated, and continuously updated, with risks, issues, dependencies, and decisions actively tracked and managed.</li><li> Strong Stakeholder Engagement: Stakeholders are well-informed, expectations are managed effectively and delivery decisions are made transparently.</li><li> Effective Communication Across Functions: Clear and timely communication across delivery teams, technical colleagues, and business stakeholders to ensure alignment and shared understanding.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li> Experience in delivering software projects or products with at least one scrum team using an Agile framework.<strong> (Lead Criteria)</strong></li><li> Strong interpersonal and communication skills with the ability to manage internal and external stakeholders and motivate project teams.<strong> (Lead criteria)</strong></li><li> Experience in roadmap definition, project planning and managing project risks, issues and dependencies to support project decision-making.</li><li> Experience in budget management.</li><li> Comfortable using delivery management tools, and an ability to learn and adapt to new tools &amp; techniques, e.g. Azure DevOps.</li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Experience in a policy and/or legislative environment.</li><li> Knowledge of energy industry and renewable energy support schemes.</li><li> Contract management skills</li><li>Government Digital Service (or equivalent) experience.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Leadership</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.</p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODEmdmVyaWZ5PTFjMTRmZDJkMTkwY2U1ZDAzNDc4ODQ4MmZkN2IwNDVkJnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Candidate Pack_Delivery Manager Opens in new window</a> (pdf, 1350kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODImdmVyaWZ5PTUwYjIxMjY4OWE2Nzk4MDAwNjhlYWM2YmZhMGJkNjk3JnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Role Profile - Delivery Manager Opens in new window</a> (pdf, 138kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODMmdmVyaWZ5PWE1ZDEzOTRlMzgxNTJiYWYzY2E0MGY0MzE2Y2FiNTkyJnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Delivery Manager

<h4>Job summary</h4><p>You will provide senior ownership and accountability for Defra group's "Gold" tier outsource contracts with Shared Services Connected Limited (SSCL), delivering all HR, Finance and Commercial transactional services and provision of an Enterprise Resource Planning system to Defra and 8 Arm's Length Bodies (ALBs), leading the Shared Services team that manage these contracts. This includes leading and maintaining the commercial relationship, service and financial management of the current supplier, overseeing performance and working collaboratively to drive improvements focused on end user experience.</p><p>You will be a key contributor to the current activities in the future Government Shared Services Strategy space, leading for Defra in shaping future shared services, particularly Business Process Services (BPS), under the multi-departmental Synergy Programme and drive Synergy Shared Services Hub design to deliver for Defra group. This will include overseeing transition work between our current shared services supplier and future solution providers, contributing to a seamless cut-over experience for Defra group</p><p>You will be responsible for Quality Management across Defra, including provision of controlled documentation for the group via the Content Cloud+ Content Management System, which is required to maintain critical International Standards Organisations (ISO) accreditations. You will lead the Quality Management team in expanding Defra's Quality and Content Management offering across Defra group, including onboarding new ALBs to our solution.</p><p>You will support delivery of Group Corporate Services (GCS) across Defra group partners through the management and oversight of the GCS Service Catalogue detailing functional service offerings, leading improvements to the same and measuring the user experience of our Defra GCS model. Through visible leadership, establishing strong relationships and excellent stakeholder management, you will champion and grow understanding of the GCS model across Defra group and wider government. </p><p>Given the responsibility and breadth of this role, Defra are seeking someone resilient, experienced at leading multi-disciplinary, high-calibre teams, with strong people leadership skills to drive a diverse and inclusive working culture and deliver against demanding timescales across diverse customer groups.</p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li>Lead and maintain excellent commercial and business relationships and effective contract and service management for the Independent Shared Service Centre 2 (ISSC2) Call-off Agreements with SSCL, acting as the principal customer liaison point and ensuring SSCL deliver against contracted performance. </li><li>Oversee and manage all commercial activity in relation to the ISSC2 Call-off Agreements for Defra group, including complex dispute resolution, protecting Defra group interests' as necessary and ensuring positive feedback is achieved from all customers</li><li>Be accountable for service specification, contract change and change control. Liaising effectively with departmental functional leads and process owners to communicate changing requirements within Defra group and drive a strong performance improvement agenda with particular focus on end user experience. </li><li>Monitor the services provided by and performance of SSCL, identifying risk areas and agreeing mitigation strategies as needed. </li><li>Successfully navigate the complex cross-government stakeholder environment in relation to the ISSC2 Agreement (and future Synergy solutions), driving decisions and influencing in Defra group's favour as needed.</li><li>Financial management of both ISSC2 Call-off Agreements with SSCL, from a substantial budget allocation.</li><li>Drive continuous improvement, identifying opportunities to improve outcomes through innovation, technology, process improvement and talent development as well as Identifying and delivering efficiencies. </li><li>Demonstrate senior leadership across Group Corporate Services to ensure shared services are delivered in a way that integrates with other functions and ensures better outcomes for functional teams and end users.</li><li>Build and maintain excellent relationships with the Synergy@Defrateam to ensure Defra's future alignment to Synergy shared services solutions.</li><li>Be the Defra group lead for Synergy Business Process Services (BPS) and Synergy Shared Services Hub design. Taking responsibility for ensuring Defra group requirements are understood and met and utilising lessons learnt from ISSC2 to drive solution and process improvements for an enhanced user experience.</li><li>Provide strong, visible leadership, championing service management through oversight, improvement and management of the GCS Service Catalogue, cascade vision and translate into Defra strategic approach and delivery.</li><li>Foster strong GCS engagement strategies to build senior level relationships with Defra group partners.</li><li>Provide regular briefings to senior functional staff within Defra advising of risks and issues that may impact Defra, identifying mitigations and management strategies.</li><li>Carry out horizon scanning for potential future issues that may affect delivery and building relationships and interventions to address these prior to them adversely impacting the project understanding how to mitigate issues.</li><li>Lead service stabilisation of the new Content Cloud+ Content Management System, delivering controlled documentation for the Defra group and taking on Senior Responsible Officer responsibilities during the final phases of the recent delivery project.</li><li>Champion the quality of Defra group operational business content and improving its accessibility for all users.</li></ul><h4>Person specification</h4><p>Candidates CV and Personal Statement should demonstrate the following essential criteria:<br>To succeed in this role, you will require the ability to collaborate across a complex stakeholder environment and a commitment to drive change through shared services. The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:</p><p><strong>Essential Criteria</strong><br>• Significant previous experience of leading shared services in a multi-customer environment, as well as experience of managing outsourced/commercial relationships to deliver vital services across a large department or entity.<br>• Experience of successfully working with a broad range of senior stakeholders and external partners, demonstrating the communications skills, impact and gravitas to effectively challenge assumptions and influence direction in a complex environment. Able to build consensus across a large and diverse group of stakeholders.<br>• Experience of managing complex systems, demonstrating ability to understand functional and end user requirements and operate in a contentious improvement environment with focus on end user experience.<br>• A track record of delivering against demanding timescales, across diverse customer groups, working with ambiguity and managing conflict resolution.<br>• Experience as project senior responsible officer and of Quality and Content Management systems and services.<br>• Strong people leadership skills, with a track record of developing, leading and motivating large, multi-disciplinary and geographically dispersed teams, driving a diverse and inclusive working culture, with evidence of successful budget management and spend control of significant financial allocations (&gt;£25million/annum).</p><p><strong>Desirable Criteria:</strong><br>• Evidence of extensive understanding and experience working with both the ISSC2 Agreement and Synergy Programme, due to the pace in this area at present.<br>• Commercially and legally minded, with sound business acumen and a strong focus on performance, value for money and financial management.<br>• Ability to drive performance improvement in a contractual environment.</p><h4>Benefits</h4>Alongside your salary of £81,000, Department for Environment, Food and Rural Affairs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Application Process</strong><br>As part of the application process, candidates are asked to complete a CV and Personal Statement <strong>(no more than 1250 words) </strong>on how your relevant skills and experience meet the <strong>essential criteria. </strong>Completed applications must be submitted no later than the closing date of <strong>Sunday 1</strong><strong>st</strong><strong> February 2026</strong><br></p><p><strong>Sift</strong></p><p>A sift will be conducted against the key criteria above and will assess your experience. The sift is to be conducted w/c 9th February 2026</p><p><strong>Interviews</strong></p><p>You will be asked to attend a virtual panel interview in order to have a more in-depth discussion of your previous experience and professional competence in relation to the essential criteria for the role</p><p>As part of the interview, we would ask you to prepare and present a short presentation and will confirm the topic in the interview invitation. You will be assessed on the following behaviours at the interview stage: <strong>Leadership,</strong></p><p><strong>Communicating and Influencing, Making Effective Decisions and Managing a Quality Service.</strong></p><p><strong>Other Information</strong></p><p>Please let us know what adjustments we can put in place to help you through the recruitment process if you are disabled.</p><p>Candidates who pass the interview criteria but are not offered a post may be kept on a reserve list for 12 months and may be offered similar roles across the department.</p><p>Defra Is committed to ‘name blind’ sifting. That means that identifying characteristics such as your name, gender, age, address are removed from your application until after shortlisting for interview has taken place.</p><p><strong>The level of security clearance required for this role is CTC and must be willing to obtain SC when in post. </strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SCS Recruitment</li><li>Email : <a href="mailto:scsrecruitment.grs@cabinetoffice.gov.uk" target="_blank">scsrecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:scsrecruitment.grs@cabinetoffice.gov.uk" target="_blank">scsrecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNzAmdmVyaWZ5PWI0ZmIzNjE5YzFmNGQ0N2Y2MmVmY2M3Y2QyMmIxYzM5JnJlcXNpZz0xNzY4NjM3MTA1LWFkYTdiYzI5NDYyYmE3MmE4ODJiOTI3ZGJiYTBkYmIwNGE0YTUxOGE=" target="_blank">DEFRA Candidate Pack 442610 final Opens in new window</a> (pdf, 1732kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNzEmdmVyaWZ5PTM4MTZhMTQxNTVhOGJmNWNhN2IyMGIxOGNhOGMzM2U2JnJlcXNpZz0xNzY4NjM3MTA1LWFkYTdiYzI5NDYyYmE3MmE4ODJiOTI3ZGJiYTBkYmIwNGE0YTUxOGE=" target="_blank">DEFRA - Accessibility Pack Deputy Director Defra group Service Management Opens in new window</a> (docx, 1932kB)

Department for Environment, Food and Rural Affairs

Deputy Director Defra group Service Management

<h4>Job summary</h4><p>The SFO investigates and prosecutes the most serious and complex fraud, bribery and corruption, and pursues the proceeds of crime, and compensates victims where possible. </p><p>This is an interesting and engaging role, providing legal expertise to bring our cases to a successful outcome. As a Principal Investigative Lawyer, you will be part of a team comprising of investigators, accountants, digital specialists, and financial investigators and will progress cases by leading and managing teams and providing high quality legal advice.</p><p>Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:</p><ul><li>SC: 5 years residency in the United Kingdom preceding this application.</li><li>DV: 10 years residency in the United Kingdom preceding this application.</li></ul><h4>Job description</h4><p>As a Principal Investigative Lawyer, your job will typically include:</p><ul><li>Providing advice in relation to prosecutions and Deferred Prosecutions Agreements</li><li>Drafting search warrants, attending searches, interviewing witnesses, identifying asset recovery options in tandem with our Proceeds Of Crime team and engaging counsel for trial and disclosure work</li><li>Engagement with overseas law enforcement and prosecuting agencies, with possible travel</li><li>Enhancing your technical skills through working with digital evidence (training to use our software will be provided)</li><li>Drafting case strategy, key decisions, team building and outcomes</li><li>Working on a variety of cases to expand your career experience.</li></ul><h4>Person specification</h4>See above and attached Candidate Pack<h4>Qualifications</h4>You must be a barrister authorised by the Bar Council to practice in England and Wales OR a solicitor, admitted by the Solicitors Regulatory Authority and authorised to practice in England and Wales with a minimum of 2 years PQE<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £59,971, Serious Fraud Office contributes £17,373 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>Option to join the Civil Service pension scheme. For further details, click here <a href="http://www.civilservice.gov.uk/pensions" target="_blank">http://www.civilservice.gov.uk/pensions</a></p><p>Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.</p><p>Discretionary performance-related bonus scheme.</p><p>Interest-free season travel ticket, bicycle loan and cycle to work scheme.</p><p>Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.</p><p>Opportunities for learning and development.</p><p>Flexible working arrangements and family-friendly policies.</p><p>Voucher for eye care and discounted spectacles.</p><p>Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. <a href="http://www.cssc.co.uk/" target="_blank">http://www.cssc.co.uk/</a></p><p>Maternity and paternity leave provision over and above the statutory entitlements.</p><p>Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:</p><ul><li>Discounts with high street retailers</li><li>Savings on grocery shopping at a range of supermarkets</li><li>Special salary sacrifice and recognition schemes</li><li>Reloadable gift cards and e-cards</li><li>Instant vouchers</li></ul><p>Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p><strong>How to apply</strong></p><p>Please complete the online application process via the link on the advert.</p><p>As part of the application process you will be required to provide:</p><ul><li>A CV setting out your career history and covering any relevant qualifications you hold to demonstrate the <strong>essential technical </strong>requirement. <strong>This is the LEAD criteria for the role and only candidates who meet this will have the remainder of their application considered.</strong></li><li>A personal statement of up to 500 words that explains how your skills and experience meet <strong>essential and desirable criteria </strong>as listed in the Candidate Pack. Desirable criteria will only be taken into account where it is necessary to further shortlist for interview.</li></ul><p>The candidates shortlisted for the next stage of the selection process will be those who have clearly demonstrated that they meet the essential experience and technical criteria for the role. </p><p>Please note that it will not be possible to provide feedback to applicants who are unsuccessful at the application stage.</p><p><strong>The interview stage</strong></p><p>If you are shortlisted, you will be invited to sit a short scenario based assessment to test your legal knowledge and skills. You will also be interviewed to explore the behaviours, technical criteria and experience criteria in more depth.</p><p>Full details of the interview process will be made available to shortlisted candidates in the invite to interview.</p><p>Sift to take place from 9 February 2026.</p><p>Interviews are expected to take place w/c 23 February 2026.</p><p>All dates are indicative and subject to change.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sellick Partnership</li><li>Email : <a href="mailto:albert.pearson@sellickpartnership.co.uk" target="_blank">albert.pearson@sellickpartnership.co.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:albert.pearson@sellickpartnership.co.uk" target="_blank">albert.pearson@sellickpartnership.co.uk</a></li></ul><h4>Further information</h4>For external competitions there is no appeal against the selection decision. However, individuals have a right to appeal if they feel that the principle of appointment on merit through fair and open competition and the Civil Service Commissioners’ recruitment principles have not been met. Individuals who want to appeal should do this by setting out their grounds for appeal in an email for the attention of Head of People to <a href="mailto:People@sfo.gov.uk" target="_blank">People@sfo.gov.uk</a>. If, after an internal appeal, you still believe that the Civil Service Commissioners’ Principles have not been met, then you can contact the Commission directly: Complaints should be sent in writing to: Civil Service Commission, Room G08 ,1 Horse Guards Road, London SW1A 2HQ. Email <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNjgmdmVyaWZ5PWU1ZjU4OGQyODAwMTk5ZjZlMDg2M2YzMTQyZTg0OTkwJnJlcXNpZz0xNzY4NjM3MDIzLWQyZDc2ZWY1MTg2ODdmNjczZWY2NDU5OGNjNmY5OWNmZWJhYjVhZmI=" target="_blank">Principal Investigative Lawyer - Candidate Pack Opens in new window</a> (pdf, 405kB)

Serious Fraud Office

Principal Investigative Lawyer

<h4>Job summary</h4><p>As an Information Rights Officer, you will be welcomed into a dynamic and inclusive Data Protection team. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes, and this is your opportunity to enter into the varied world of IOPC data protection, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.</p><p>An IOPC Information Rights Officer is part of a wider team that processes freedom of information requests and subject access requests.</p><p>The role is primarily, but not solely, concerned with the compliance of information access requests. The role holder will process subject access requests for the IOPC and must liaise with internal and external stakeholders, at all levels of the business, who have a vested interest in the proposed disclosure in order to provide accurate and timely responses that are compliant with legislation. In addition to this they will be involved in quality assuring correspondence, disseminating best practice, training staff and maintaining records as part of a team charged with responsibility for co-ordinating and assuring the IOPC’s compliance with Information Rights legislation. </p><p>The role is based in the Data Protection and Freedom of Information Team within the Legal Directorate. The job is based in Sale, Birmingham, Cardiff or Wakefield but may involve some travel to the other IOPC’s offices and elsewhere in England and Wales from time to time.</p><h4>Job description</h4><ul><li>Acting as first point of contact for the processing of all subject access requests. Ensuring responses are accurate, compliant and timely.</li><li>Providing high quality advice and support on the application of information rights law through the scoping and draft redacting of subject access request and FOI request responses.</li><li>Providing advice on whether information should be disclosed or refused in compliance with the relevant legislation. With the knowledge and understanding of when to defer to legal for clarification, further understanding, internal and external consultation and guidance in relation to other legislation which may apply to the IOPC’s disclosure. </li><li>Understanding, interpreting and applying any relevant tribunal and Information Commissioner’s Office (ICO) cases and guidance to subject access request and FOI request responses. </li><li>Assessing requests and correspondence to identify the relevant IOPC internal and external stakeholders that may be affected by disclosure</li><li>Working with IAOs and other interested parties, at all levels, so as to identify and understand their concerns about disclosure or exemption application and to provide expert advice on any applicable exemptions from disclosure. </li><li>Responding to requests ensuring that all correspondence and associated disclosures are timely, accurate and compliant with legislation, regulations and policies. </li><li>Providing ongoing advice, training and guidance to the IOPC as whole where required.</li><li>Support the IOPC internal review officers in responding to FOIA and DPA complaints.</li><li>Support the Senior FOI/DPA Advisor and others in undertake internal reviews of responses to subject access requests.</li><li>Provide supporting material to enable representations to information tribunals in respect of FOI cases and the courts in relation to DPA cases.</li><li>Liaising with the Senior FOI/DPA Advisor or the DPO where a disclosure relates to sensitive matters.</li><li>Provide supporting material in regard to requests that potentially attract the exemption under section 36 FOIA.</li><li>Liaising with external stakeholders from where the material originates so as to ensure that their concerns about disclosure are taken into account. </li></ul><ul><li>Ensuring accurate records are kept of requests, responses, disclosures and exemptions and associated correspondence in accordance with FOIA and DPA.</li><li>Support the production of and updating of guidance on the Intranet and support material used by the IOPC in order to promote best practice, in light of the evolving business and legal landscape.</li><li>Support the provision information rights training across the organisation.</li><li>Updating and improving processes within the IOPC to deliver a better information rights service.</li><li>Keeping up to date with statute law, case law and practice relating to information rights legislation, including participating in in-house seminars, and external events. Facilitate knowledge transfer and dissemination to various staff including other FOI &amp; DPA staff.</li><li>Carrying out such other duties and responsibilities of a wider FOI and DPA nature as are required from time to time.</li></ul><h4>Person specification</h4><h4>Essential Experience</h4><ul><li>Professional qualification, equivalent qualification or demonstrable working experience in a similar role</li><li>Proven ability to draft redact documents, and prepare disclosure schedules for proposed disclosures in accordance with Article 15 UK GDPR</li><li>Ability to make evidence-based decisions taking into account the legislation that binds us for example the UK GDPR, the DPA, FOIA, and the PRA</li><li>Good analytical skills in order to assess information disclosures</li><li>Excellent attention to detail.</li><li>Ability to influence colleagues at all levels across the whole organisation.</li><li>Good working knowledge and experience of records management, complaints processes, archive and retention principles and their supporting systems.</li><li>Proven ability to provide advice to both internal and external stakeholders on a variety of complex issues (including legal issues), with a keen awareness of sensitivities.</li><li>Excellent organisational skills and the ability to work under pressure to tight deadlines.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Proven ability to show initiative and contribute in a changing environment.</li></ul><h4>Essential Technical</h4><ul><li>Theoretical and practical understanding of the Freedom of Information Act and Data Protection law</li><li>A working knowledge of IT applications and systems, with knowledge of redaction tools an advantage.</li></ul><h4>Desirable Technical</h4><ul><li>A knowledge of other pertinent legislation i.e. the Human Rights Act, Police Reform Act, Regulation of Investigatory Powers Act and Police Reform and Social Responsibility Act are desirable.</li></ul><p>This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Working Together</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,067, Independent Office for Police Conduct contributes £9,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>27.5 days paid annual leave (increasing with service to 32.5 days)</li><li>Options to carry over, buy or sell annual leave</li><li>Voluntary Health Cash Plan provided by BHSF</li><li>Civil Service pension</li><li>Civil Service maternity leave package</li><li>PAM employee assistance programme</li><li>Access to Civil Service Sports Council (CSSC) membership</li><li>Cycle to work scheme</li><li>Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup</li><li>Car Leasing Scheme</li><li>Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network</li><li>Learning and development tailored to your role.</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours.<p>We'll assess you against these Higher Executive Officer (HEO)<strong></strong>Level behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Working Together</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><p>This vacancy is using Success Profiles, to find out more, please click <a href="https://www.gov.uk/government/publications/success-profiles?_ga=2.156185915.1692943174.1578577916-319911383.1576576754" target="_blank">here</a>.</p><p>Throughout the recruitment process we will also assess your Experience, Strengths, Technical Skills and Values. </p><p>As part of the application process, you will be asked to complete 4 Sift Questionsbased on the essential criteria.</p><p>If successful at sift stage, you will be invited to complete a 2 stage process which includes a test. This will assess your technical knowledge specific to the role, followed by a Success Profiles Interview.</p><p>Anticipated assessment and interview dates are estimated to take place<strong></strong>11th - 13th February.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:recruitment@policeconduct.gov.uk" target="_blank">recruitment@policeconduct.gov.uk</a></li><li>Email : <a href="mailto:recruitment@policeconduct.gov.uk" target="_blank">recruitment@policeconduct.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@policeconduct.gov.uk" target="_blank">recruitment@policeconduct.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNjYmdmVyaWZ5PTIwODFlMmZkNzY2Yjg2M2Y4NGI1N2RlMjQyZDc0ZTZjJnJlcXNpZz0xNzY4NjM3MDk1LTQ0ZjJiYmUzNDJiMzRmNDRjMDBmZmVmNzc3OWVjMjhlNzc5OTg3NzA=" target="_blank">Information Rights Officer - JD - 06.01.25 Opens in new window</a> (docx, 570kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNjcmdmVyaWZ5PTI3ZmU2NjI5MWMwYTMxY2ExMDk4MzEzYzZhMTBmOWZhJnJlcXNpZz0xNzY4NjM3MDk1LTQ0ZjJiYmUzNDJiMzRmNDRjMDBmZmVmNzc3OWVjMjhlNzc5OTg3NzA=" target="_blank">Swyddog Hawliau Gwybodaeth - 15.01.2026 Opens in new window</a> (docx, 543kB)

Independent Office for Police Conduct

Information Rights Officer

<h4>Job summary</h4><p><strong>Digital, Data and Technology (DDaT) </strong></p><p>This is an incredibly exciting time to join the DDaT team at DCMS, as we strive to collaborate across the department to deliver secure, user-centred services that drive smarter working, innovation and efficiency. We are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government’s agenda to drive growth, enrich lives and level-up society. </p><p>Our plans include critical investment in our corporate systems, ensuring they are fit for purpose and reducing the manual input required. Equally, there is ongoing development of the way the department delivers its policy outcomes via digital and data services, using AI where needed to maximise the value these can bring to users in the department or throughout the society we serve. </p><p>We want to transform how we solve policy challenges by having user centred design and collaboration within multi-disciplinary teams at the heart of what we do. </p><h4>Job description</h4><p>We are looking for an experienced Finance &amp; Operations SEO to support the Digital, Data and Technology (DDaT) Directorate. </p><p>The post holder will provide a trusted, single point of contact between the Directorate, department corporate functions (including Finance and HR) and the business, developing a thorough understanding of the business to support delivery of departmental priorities and drive value-for-money thinking in all of our work.</p><p>Working closely with teams across the Directorate and with our Finance Business Partner, the post-holder will undertake day-to-day work to manage the Directorate’s budgets, including liaising with stakeholders, forecasting, and feeding into regular wider finance reporting and planning cycles, including Spending Reviews and Business Planning. You will liaise with the directorate and with HR on workforce forecasting and reporting. You will coordinate the directorate risk reporting process.</p><p>You will be expected to keep on top of emerging issues and priorities, translating these into action where required, and helping to drive good financial control and compliance across the directorate. You will be expected to be agile and adaptable in the work you deliver, willing to contribute as required to a small central team within the Directorate.</p><h4>Person specification</h4><p>The ideal candidate would have the following key skills and experience:</p><p><strong>Essential requirements:</strong></p><ul><li>Recent and relevant finance management skills </li><li>Stakeholder management and experience working with senior stakeholders</li><li>Ability to form excellent relationships within the team and the wider department</li><li>Experience of overseeing budgets, purchase to payment, and regular financial reporting</li><li>Experience of working on internal business planning and financial cycles</li><li>Willingness to flex and contribute as required to a small central team.</li></ul><p><strong>Desirable skills:</strong></p><ul><li>Recent experience of workforce planning </li><li>Working knowledge of Managing Public Money and central government accounting and budgeting rules</li><li>Part Qualified or Fully Qualified CCAB / CIMA member; or actively working towards your qualification</li></ul><p>We are running an information session where prospective applicants can find out more about the role. This will be hosted by Thembi Songo, and will take place on: 14.00 - 14.45 on Tuesday 27 January</p><p>The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions.</p><p>Please register your interest by filling out this <a href="https://docs.google.com/forms/d/e/1FAIpQLSftRLWShOC3VviRSHcx76uZBRw6YIYq8BjjkihVAYIEcG7Odg/viewform?usp=sharing&amp;ouid=112245874729631656728" target="_blank">Registration form</a> by 3pm the day before the session is due to take place and you will be sent an invitation. Invites will only be sent after this deadline has passed. Please note that the session will not be recorded and will not focus on the DCMS recruitment process - please direct any queries that you have on this topic (timelines, reasonable adjustments, onboarding etc) to <a href="mailto:recruitment.team@dcms.gov.uk" target="_blank">recruitment.team@dcms.gov.uk</a></p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Delivering at Pace</li><li>Making Effective Decisions</li></ul><h4>Benefits</h4>Alongside your salary of £41,565, Department for Culture, Media and Sport contributes £12,041 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>DCMS values its staff and offers a wide range of benefits to everyone who works here. We’re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include:</p><ul><li>Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home</li><li>26.5 days annual leave on entry, increasing to 31.5 days after 5 years’ service</li><li>A <a href="https://service.us17.list-manage.com/track/click?u=dafd0441cc28ff6710e84b08f&amp;id=098624fb08&amp;e=cbad526c8a" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Access to the Edenred employee benefits system which offers discounts to popular retailers and access to various useful resources such as financial and savings advice</li><li>3 days of paid volunteering leave</li><li>Up to 9 months maternity leave on full pay + generous paternity and adoption leave</li><li>Staff reward and recognition bonuses that operate throughout the year</li><li>Occupational sick pay</li><li>Access to the Employee Assistance Programme which offers staff 24/7 confidential support and resources such as counselling, debt guidance and management advice</li><li>Active and engaged staff networks to join including the LGBT+, Ethnic Diversity, Mental Health and Wellbeing and Gender Equality Networks</li><li>Exceptional learning and development opportunities that you can explore alongside your day to day work</li><li>Season ticket loan, cycle to work scheme and much more!</li></ul><p>Terms and conditions at SCS grades will vary. Those applying for SCS roles should refer to the candidate information pack for more information on terms and conditions.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>To apply for this vacancy, you will need to submit the following documents which will assessed against the <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-experience" target="_blank">experience success profile</a>: </p><ul><li>A <strong>CV</strong> setting out your career history, with key responsibilities and achievements. Please ensure you provide employment history that relates to the essential and desirable criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 2 x A4 pages and you should insert your CV into the "Job History" section on the Civil Service Jobs application form.<br><br></li><li>A <strong>Statement of Suitability </strong>(max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed however these will not be considered in the assessment of your application except in circumstances where there are a high number and calibre of candidates. </li></ul><p>For the shortlist, we will select applicants demonstrating the best fit for the role by considering the evidence provided in your application.</p><p>In the event of a large number of applicants, an initial sift will be conducted on the statement of suitability. Those who are successful in the initial sift will then be scored on all elements of the application.</p><p>For support in writing your application and interviewing, please refer to the ‘Application and Interview Guidance’ document attached to the job advert.</p><p>The interview process will assess <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-civil-service-behaviours" target="_blank">behaviours</a>, <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-strengths" target="_blank">strengths </a>and <a href="https://www.gov.uk/government/publications/success-profiles/success-profiles-experience" target="_blank">experience</a>.</p><p>The behaviours to be tested at interview are:</p><ul><li>Working together</li><li>Delivering at pace</li><li>Making effective decisions</li></ul><p>You will not be made aware of the strengths being assessed prior to your interview. </p><p>Your interview will take place remotely via GoogleMeets. </p><p>For indicative sift and interview dates please refer to the attached Candidate Information Pack.</p><p><strong>Further Information</strong></p><p>If the vacancy is offered as FTA/Loan, existing Civil Servants must join on a Loan basis only. Prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.</p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>Any move to Department for Culture, Media and Sport from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk" target="_blank">https://www.childcarechoices.gov.uk</a></p><p>New entrants are expected to join on the minimum of the pay band.</p><p>DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the ‘Candidate Information Pack’ attached.</p><p>If successful and transferring from another Government Department a criminal record check may be carried out. </p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading. </p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.</p><p><strong>Reasonable Adjustment</strong></p><p>We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process.</p><p>In order to request an adjustment, please:</p><p>Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. </p><p>Alternatively, contact the Government Recruitment Service via <a href="mailto:dcmsrecruitment.grs@cabinetoffice.gov.uk" target="_blank">dcmsrecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs.</p><p><strong>Accessibility</strong></p><p>If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert.</p><p><strong>Feedback</strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Thembi Songo</li><li>Email : <a href="mailto:thembi.songo@dcms.gov.uk" target="_blank">thembi.songo@dcms.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:dcmsrecruitment.grs@cabinetoffice.gov.uk" target="_blank">dcmsrecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles.<br>If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact <a href="mailto:recruitment.team@dcms.gov.uk" target="_blank">recruitment.team@dcms.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: <a href="https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/" target="_blank">https://civilservicecommission.independent.gov.uk/recruitment/civilserv…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNjMmdmVyaWZ5PWMxZDY5M2I4OGVjZjg3ODkxMTk3NDYzZDY5OTZiY2Q4JnJlcXNpZz0xNzY4NjM2ODQ3LTMwOWU0YWNjYWE2MmE3YTEzZmJhN2I2NmMyOWM5ZTQzOTUxODI5OTQ=" target="_blank">445067 - Candidate Information Pack - DDaT Operations &amp; Finance Lead Opens in new window</a> (pdf, 6801kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNjQmdmVyaWZ5PTI0ZDJkZTdhZjI2ZTk4YjA1MTUwYjhkNWRlYTMyMDU4JnJlcXNpZz0xNzY4NjM2ODQ3LTMwOWU0YWNjYWE2MmE3YTEzZmJhN2I2NmMyOWM5ZTQzOTUxODI5OTQ=" target="_blank">DCMS Application &amp; Interview Guidance for Candidates Aug 23 Opens in new window</a> (docx, 67kB)

Department for Culture, Media and Sport

Finance & Operations, DDaT

Senior Developer

Cabinet Office

Deputy Director, Experimentation, Systems and Enablement

<h4>Job summary</h4><p>We have an exciting opportunity for a full-time Private Secretary &amp; Business Manager to join the People Directors’ Private Office team within the People, Capability &amp; Change (PC&amp;C) directorate and we'd love to hear from you!</p><p><br>You will provide a professional private office and business management service to two Directors in a job-share partnership. In practice, that means managing their diaries, a busy inbox, triaging and cascading commissions, co-ordinating briefings and organising pre-briefs, liaising with Senior Management and Senior Leadership Teams as well as other Private Offices across the Department, responding to the needs of the Directors and helping to prioritise their time effectively and drive delivery of PC&amp;C’s priorities. You will make strategic connections across the Department and the Civil Service to support the effective functioning and delivery of the Private Office and wider PC&amp;C directorate. You will also help to manage the directorate’s financial forecasting and reporting.</p><p><br>We’re looking for someone with HR experience, and who can work full time to create stability in the Private Office. The role can be undertaken from any of the offices specified.</p><p><br>The directorate plays a leading role in developing an inclusive, capable, agile, and resilient workforce to deliver on the Ministry for Housing Communities and Local Government’s mission.</p><p><br>The function is a professional and pragmatic strategic partner to the business: challenging, stretching, provoking, and coaching our leaders and managers to bring out the best from our people. We are friendly and helpful, and great at supporting people who join PC&amp;C!</p><p><br>We value people who have a highly engaging approach – collaboration, caring and inclusivity are hallmarks of our work ethos. Is that you? Get in touch!</p><h4>Job description</h4><p>You will report to the Strategy, Planning &amp; Delivery Manager, and responsibilities will include:</p><ul><li>Providing a high-quality service to the PC&amp;C Directors and senior team, including diary and inbox management and prioritising their time effectively, including travel and events. </li><li>Helping shape the Directors’ agenda and being proactive in making strategic connections to drive the delivery of a wide range of people-focused matters, resolving complex issues at pace and in a joined-up way. You will become a trusted source of support to the Directors. </li><li>Working collaboratively in collating information and briefings to support the Directors in their role, managing cross-government and internal MHCLG commissions. </li><li>Supporting the communication of the PC&amp;C Directors’ views within and outside PC&amp;C, providing advice to others on how best to brief them or progress difficult and/or complex issues. You will provide clear commissions, briefings and steers to colleagues before meetings and events, and obtain contributions from stakeholders. You will effectively balance the demands on the Directors, judging when and how they will be required to intervene. </li><li>Building strong relationships with the PC&amp;C Senior Leadership Team (SLT), making links across work and teams. </li><li>Establishing and maintaining trusted relationships, acting as a conduit between the PC&amp;C Directors and MHCLG Directorates, Ministerial Private Offices, the wider Department, its Arm’s Length Bodies (ALBs) and other government departments including the Government People Group. </li><li>Ensuring a timely cascade of information and insights to PC&amp;C on the Directors’ engagements and steers, facilitating discussion and inputs to help drive the directorate’s delivery of priorities. You may attend key meetings alongside the PC&amp;C Directors and progress actions arising from engagement. </li><li>Guiding the Directors and budget holders to ensure that the Private Office &amp; Business Management team manage the directorate’s financial forecasting and reporting effectively, in line with finance requirements and timescales. </li><li>Working effectively as part of a small team to deliver high quality outputs at pace with creativity. Achieving excellent results in an environment of change, complexity, and ambiguity are key to our success.</li></ul><h4>Person specification</h4>The following are essential criteria: <br><ul><li>Experience working in HR - either within a Private Office role within an HR function, or experience of working in a HR role. </li><li>The ability to process large volumes of complex, and often sensitive, information across a variety of subject matters and keep on top of the detail within a wide portfolio of work - ideally as part of a personal assistant, private secretary or similar role.</li><li>Strong judgement and discretion – particularly in relation to communication and relationship building. The successful candidate will need to be able to communicate confidently and sensitively on behalf of the Directors, in person and in writing. </li><li>Experience of excellent stakeholder and relationship management skills, including the ability to quickly build strong relationships and influence colleagues of varying levels of seniority, across the group and the wider department. </li><li>Strong organisational skills and personal resilience, including the ability to work at pace on a range of competing priorities, remaining calm under pressure, and knowing when to escalate upwards. </li><li>Proficient and experienced in the use of Microsoft Office products, including Teams, Outlook, Word, Excel and PowerPoint, as well as comfortable using Copilot. </li><li>Ability to work full-time.</li></ul><h4>Benefits</h4>Alongside your salary of £34,801, Ministry of Housing, Communities and Local Government contributes £10,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click <a href="https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-housing-communities-and-local-government/mhclg-benefits-2/" target="_blank">here</a>.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Application and Selection</strong><br>The application process will be split into 2 stages, testing the following Success Profiles: </p><p><strong>Behaviours</strong><strong> , </strong><strong>Experience</strong><strong> , </strong><strong>Strengths</strong></p><p><strong>Stage 1: Sift</strong></p><ul><li><strong>Behaviour (Lead Behaviour): </strong>Managing a Quality Service</li><li><strong>Behaviour:</strong> Seeing the Big Picture</li><li><strong>Behaviour:</strong> Delivering at Pace</li><li><strong>Experience:</strong> What previous HR experience do you have?</li></ul><p>There is a 250-word limit per question. </p><p>When writing your application, remember: </p><ul><li>the assessor won’t be reading your answers sequentially </li></ul><ul><li>do not assume that the same assessors will have read all of your answers </li></ul><ul><li>if talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!) </li></ul><p>Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors. </p><p>In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview. </p><p><strong>Stage 2: Interview</strong></p><ul><li><strong>Behaviours:</strong> Seeing the Big Picture, Managing a Quality Service, Delivering at Pace</li><li><strong>Experience:</strong> Experience questions will be based around the essential skills and criteria as listed in the job description.</li><li><strong>Strengths:</strong> The strength-based questions will require natural responses from the candidates. </li></ul><p><strong>Sift and Interview Dates</strong></p><p>Sifting is envisaged to take place the week commencing 9th February 2026. </p><p>Interviews are envisaged to take place the week commencing 23rd February 2026 and are currently being held remotely via videocall. This could be subject to change. </p><p><strong>How We Recruit</strong></p><p><a href="https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-housing-communities-and-local-government/mhclg-our-recruitment-process/" target="_blank">Find out more about our recruitment processes here.</a></p><ul><li>Applying </li></ul><ul><li>Sifting </li></ul><ul><li>Interview </li></ul><ul><li>Interview Results &amp; Feedback </li></ul><ul><li>Reserve List </li></ul><ul><li>Near Miss </li></ul><ul><li>Civil Service Grades </li></ul><ul><li>We are a DCS, RIS &amp; GPTWV employer </li></ul><ul><li>Reasonable Adjustments </li></ul><p><strong>How to Apply</strong></p><p><a href="https://www.civil-service-careers.gov.uk/departments/working-for-the-ministry-of-housing-communities-and-local-government/mhclg-application-guidance/" target="_blank">Find out everything you need to know before applying here.</a></p><p>You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly. </p><ul><li>Security Clearance Requirements </li></ul><ul><li>Civil Service Nationality Requirements </li></ul><ul><li>Right to Work </li></ul><ul><li>Artificial Intelligence </li></ul><ul><li>Civil Service Code and Recruitment Principles </li></ul><ul><li>CV Declaration </li></ul><ul><li>Sponsorships </li></ul><ul><li>Salary and Grade </li></ul><ul><li>Existing Civil Servants </li></ul><ul><li>Conflict of Interest </li></ul><ul><li>Location and Flexible Working </li></ul><ul><li>Fixed Term Contracts </li></ul><ul><li>Internal Fraud Database - <a href="https://www.gov.uk/government/publications/internal-fraud-register-privacy-notice/internal-fraud-register-privacy-notice" target="_blank">Internal Fraud Register</a></li></ul><ul><li>Appeals and Complaints </li></ul><ul><li>Conflict of Interest </li></ul><p><strong>Security Clearance Requirements</strong></p><p><strong>National Office: </strong><strong> + </strong><strong>SC</strong></p><p><strong>London Office: </strong><strong> + </strong><strong>SC</strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Bond</li><li>Email : <a href="mailto:lisa.bond@communities.gov.uk" target="_blank">lisa.bond@communities.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@communities.gov.uk" target="_blank">recruitment@communities.gov.uk</a></li></ul><h4>Further information</h4>If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - <a href="mailto:recruitment@communities.gov.uk" target="_blank">recruitment@communities.gov.uk</a>. Candidates can appeal at any stage of the recruitment process if they believe there has been: <br><br>a procedural irregularity <br><br>an infringement of the Civil Service equal opportunities policy <br><br>exceptional circumstances which were not notified to the interview panel which might have affected performance on the day. <br><br>It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at <a href="mailto:recruitment@communities.gov.uk" target="_blank">recruitment@communities.gov.uk</a>. <br><br>If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNTQmdmVyaWZ5PWY0N2I5MjM1ODI1MzIxNDY0YTlhMjljODg2MGYwMzljJnJlcXNpZz0xNzY4NjM2ODc2LTZmYTFhMDhhODNiNTI0MWYzMjY0OWUzMDE3Yzk4NzZjNDAzOGNlNDc=" target="_blank">1a. MHCLG Candidate Pack Opens in new window</a> (pdf, 834kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNTUmdmVyaWZ5PWNkYmRhNzZiYWNiY2MxMTJlODI5OTY3NjBmMDYzNjUwJnJlcXNpZz0xNzY4NjM2ODc2LTZmYTFhMDhhODNiNTI0MWYzMjY0OWUzMDE3Yzk4NzZjNDAzOGNlNDc=" target="_blank">1b. Candidate Guidance Opens in new window</a> (pdf, 355kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNTYmdmVyaWZ5PWQzNGQyNzVkNjliYWMzY2ViNjZjN2E5YTdiODMzODcwJnJlcXNpZz0xNzY4NjM2ODc2LTZmYTFhMDhhODNiNTI0MWYzMjY0OWUzMDE3Yzk4NzZjNDAzOGNlNDc=" target="_blank">1c. Success Profiles Candidate information Opens in new window</a> (pdf, 936kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNTcmdmVyaWZ5PWM0ODAzNDEyYmE5ZDIwZDRmZTJjM2U3YTYwZWRlZDljJnJlcXNpZz0xNzY4NjM2ODc2LTZmYTFhMDhhODNiNTI0MWYzMjY0OWUzMDE3Yzk4NzZjNDAzOGNlNDc=" target="_blank">Darlington Economic Campus Career Pathways Opens in new window</a> (pdf, 452kB)

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