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Job summary

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Our Values

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.

• Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.

• Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.

• Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.

• Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.

These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.

Job description

About the Role

Join us as an IT Service Manager (Service Transition Analyst) and play a critical role in supporting the successful delivery of the largest technology transformation programme in Student Loans Company history. Working within a specialist Service Management team, you will ensure new and changed services are transitioned into live operation in a controlled, efficient and low-risk manner, helping to protect service stability and customer outcomes. The role offers broad exposure across technology and operational disciplines, including cloud engineering, change management, incident management and service operations, providing significant opportunities for professional development. Success in this position will require strong stakeholder management, communication, organisation and problem-solving skills, alongside the ability to influence outcomes across a complex delivery landscape. Candidates from IT service management, business change, operational excellence, process improvement or similar backgrounds will be well placed to succeed, particularly those who are adaptable, curious and committed to continuous learning.

Person specification

What you Bring:

• Experience of working and influencing within multi-disciplinary project teams

• Experience in operational readiness, service acceptance, or project delivery

• Managing changes to service and creating associated documentation.

• Producing high quality deliverables in a variety of contexts / environments

• Applying a structured and methodical approach to problem solving

• Applying a breadth of knowledge of technical skills and applications

• Effectively communicating and setting expectations with stakeholders, both internal and external to your direct team and the SLC

• ITIL v4 Foundation

• Proficient in using the Microsoft office suite (specifically Excel, Word, Outlook, PowerPoint, Teams, SharePoint etc.)

• A strong communicator, able to communicate messages clearly to a range of audiences at all levels – both verbally and in writing

• Strong planning skills and ability to prioritise work

• Strong people, resolution management and conflict resolution skills

• A proven track record of analysis of requirements

• Good communication skills (chairing meetings, negotiation, handling difficult situations)

• Good attention to detail, tracking and reporting skills

Benefits

Alongside your salary of £33,556, Student Loans Company contributes £9,721 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays

• Option to buy/sell annual leave

• Flexi-time and enhanced flexible working options available

• Option to join the Civil Service pension scheme

• Life insurance cover for 4 x annual salary

• Enhanced company sick pay and family leave including maternity, paternity and adoption

• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

• To find out what’s it’s like to work at Student Loans Company click here SLC Careers

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

EDI

As a proud Disability Confident Leader, we’re committed to creating an inclusive recruitment experience that empowers people of all abilities. Our team actively promotes accessible hiring practices, supports candidates with disabilities throughout their employment journey to help build a diverse equitable workplace at SLC.

SLC will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see Candidate Guidancefor more information on appropriate and inappropriate use.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Talent Acquisition Team
• Email : ask_recruitment@slc.co.uk

Recruitment team

• Email : ask_recruitment@slc.co.uk