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Police Community Support Officer (PCSO)

Make a difference where it matters most

Join British Transport Police (BTP) as a Police Community Support Officer and play a vital role in keeping millions of passengers and staff safe across the UK rail network.

Superintendent David Rams explains:
“Our PCSOs are an integral part of British Transport Police. They carry out vital work across the railway network to keep passengers and staff safe, delivering an exceptional service to our communities across England and Wales.”

About the Role

As a PCSO with BTP, you will protect and serve the railway environment, helping to reduce disruption, prevent crime, and improve public confidence.

This is a unique and varied role where no two days are the same. You will:

• Conduct visible patrols across stations and the rail network
• Support victims and provide reassurance to the public
• Assist with minor investigations and intelligence gathering
• Help manage security threats and incidents
• Build strong relationships within communities and partner organisations
• Support Police Officers in operational policing activity

Unlike many Home Office forces, BTP PCSOs are trained and equipped with handcuffs, giving you an enhanced role within operational policing.

What We’re Looking For

We are seeking individuals who:

• Are resilient and calm under pressure
• Demonstrate excellent customer service skills
• Have strong communication and interpersonal ability
• Are passionate about supporting communities and building trust
• Can work effectively as part of a team

You must be prepared to work shifts, including weekends and bank holidays.

Locations

We are recruiting PCSOs within B Division, including locations such as:

Stratford, Kings Cross, Liverpool Street, Waterloo, Euston and other stations across the network.

What You’ll Get in Return

• Salary: £29,483.96 per year
• £4,775.00 London allowance
• Shift allowance up to 20 percent (minimum 15 percent after training)
• 28 days annual leave, rising to 30 with service
• Travel benefits
• Access to internal progression opportunities, including routes to become a Police Officer
• Ongoing learning and development through in-house talent and development teams
• Defined contribution pension scheme (administered by Royal London)

Eligibility

You will not be eligible to apply if:

• You have been unsuccessful at interview within the last 3 months for a BTP PCSO role
• You have been unsuccessful in application or online testing within the last 3 months for PCSO, Police Officer or Special Constable roles
• You have failed BTP vetting within the last 24 months
• You have received a custodial or suspended sentence
• You have been dismissed from a police force or are under investigation
• You have a current CCJ, unmanaged IVA or unresolved bankruptcy
• You do not have the right to work in the UK
• You have not lived continuously in the UK for the past 3 years
• You have tattoos considered offensive (visible tattoos assessed case by case)

All cautions, convictions and police involvement must be declared but will be assessed individually.

Application Process

To apply, complete the online application form.

As part of the process, you will complete a Situational Judgement Test (SJT). If unsuccessful, you can reapply in 3 months.

We encourage you to attend a Recruitment Q&A session before applying to better understand the role.

This is an ongoing campaign. Successful applicants will be placed in a 12-month candidate pool and considered for vacancies as they arise.

Inclusion and Diversity

BTP is committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams and enhances our ability to serve the public.

If you require reasonable adjustments at any stage, please let us know. We are here to support you.

A Note on AI

AI can help structure your application, but we want to hear from you.

Your real experiences, motivation and authenticity are what matter most.

Need Help?

If you have any questions about the role, your eligibility, or the application process, contact:

RecruitmentTeam@btp.police.uk

All enquiries will be treated in confidence.

Join British Transport Police and help keep the railway safe every day