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Job summary

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

You will lead as a senior product manager overseeing a portfolio of the WRAs customer contact products. This will include our Customer Relationship Management (CRM), telephony, forms and letter products. These products are our core tools for managing our interactions with our customers and will evolve over time.

You will set the vision and strategy of the technical outcomes of these products, manage dependencies, and identify and manage priorities to ensure the successful delivery of the technical products based on introducing value within the products.

As senior product manager you will work within multi-disciplinary teams to define, explain, and iterate product visions that are compelling to your users, team and stakeholders.

You will plan the work for multi-disciplinary teams, helping to build and deliver ambitious product roadmaps. You will become the expert in these products and make decisions as to what changes / features / work is needed and prioritise their development.

You will be responsible for collaborating with prospective and current users to understand and anticipate their needs; identify, prioritise and communicate changes in their requirements; pitch ideas for product features; feed into the development of user stories and be a primary contact between the multi-disciplinary teams and stakeholders.

You will work collaboratively across multiple teams with a mixed team of civil servants and contractors collaborating with an Agile approach.

You must be able to learn about new products and features quickly and understand and explain technical considerations to a variety of stakeholders both technical and non-technical.

We are looking for someone who can successfully work in a fast paced delivery environment and be able to hit the ground running. Someone who is personable and can fit into the team; who is enthusiastic, proactive, adaptable, and keen to engage across the business and effectively represent our products.

“This is a pivotal role at the heart of how we deliver services for Wales. You’ll have the opportunity to shape products that matter, working with passionate teams to turn complex challenges into simple, effective solutions for our users”

Sue Calnan – Head of Products & Business Architect

Person specification

The senior product manager will;

• take ownership of the customer contact products, representing end users.
• lead products through different phases of the product life cycle, from discovery, through development, delivery and continuous improvement, to retirement.
• form a clear product vision & road map and engage with teams and stakeholders in the development of that vision.
• ensure product road maps are aligned to the organisations’ strategy and core deliverables.
• keep people informed about the development of their products and promote their uptake.
• work with others to ensure there is a seamless end-to-end customer journey across products / services.
• collaborate with users (internal and external) throughout the design and delivery process and use feedback from users to inform continuous improvement.
• ensure operational running of the product, be involved in any ongoing incidents and support the prioritisation of the resolution of the issues and defects vs ongoing change commitments.
• work with colleagues to ensure data considerations, information governance requirements including retention and disposal and privacy are at the forefront of designed changes.
• work closely with other product managers, service owners, designers and operational delivery to ensure synergy across the WRA’s products.
• be a visible leader in this space, supporting the WRA in understanding how we can make the most of product manager roles in a small organisation, and how we develop capability in this area.

Candidate Information Session

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 22nd July at 12.30pm - https://UwchReolwrCynnyrchSeniorProductManager.eventbrite.co.uk

Register here for 22nd July at 16.00pm - https://UwchReolwrCynnyrchSeniorProductManager4pm.eventbrite.co.uk

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh language skills - Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won’t be assessed during the recruitment process. However, we actively encourage all staff to learn, or improve their Welsh language skills and offer a range of opportunities to suit everyone

Benefits

Alongside your salary of £61,098, Welsh Revenue Authority contributes £17,700 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Changing and Improving

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Leadership

Ensure colleagues and stakeholders have a clear understanding of objectives, activities, and timeframes whilst considering different individual needs, views, and ideas, championing inclusion and equality of opportunity for all

No

Yes

Changing and Improving

Encourage ideas for change from a wide range of sources, clearly explaining the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change whilst also considering technology to increase efficiency.

Yes

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Emotionally intelligent

You draw insight from your own emotions and those of others to show empathy.

No

Yes

Challenger

You can bring a fresh perspective whatever the situation or context. You see other people’s views and appreciate that there are many different angles to consider.

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

You will be an experienced product manager, ideally with a technical background. You will have experience in the delivery of a range of complex and large-scale change in a fast-paced environment and have a sound understanding of the digital landscape.

Yes

Yes

You will have created and developed product strategies to secure support for your products, and prioritise and direct the work of delivery teams through all phases of delivery - from discovery to continuous improvement in a live setting

Yes

Yes

Have worked with a variety of disciplines involved in digital delivery, including service design, analysis, data and delivery management

No

Yes

Technical knowledge

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Strong understanding and experience of agile delivery principles and behaviours

No

Yes

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Luke Cox, Yolk Recruitment
• Email : luke.cox@yolkrecruitment.com
• Telephone : 07458 160 673

Recruitment team

• Email : luke.cox@yolkrecruitment.com

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.

Attachments

Job secription - Senior Product Manager - June 2026 (Final) Opens in new window (pdf, 292kB)Disgrifiad swydd - Uwch Reolwr Cynnyrch -cy_gb (Final) Opens in new window (pdf, 316kB)