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Our Vacancy

We are looking for a proactive and customer-focused Estate Services Officer to help us maintain safe, clean, and well-managed neighbourhoods for our residents. In this varied and hands-on role, you will be responsible for inspecting communal areas, identifying maintenance and health and safety issues, and ensuring that any required actions are carried out effectively. Working closely with residents, colleagues, contractors, and community representatives, you will play an important role in delivering high-quality estate services that support our commitment to creating thriving communities and providing an excellent resident experience.

What you'll do

As an Estate Services Officer, you will help ensure our estates remain safe, clean, and well maintained by carrying out regular inspections of communal areas and identifying any maintenance, cleanliness, or health and safety concerns. Working closely with residents, contractors, and internal teams, you will coordinate the resolution of issues, carry out minor repairs where appropriate, and support improvements across our neighbourhoods.

You will provide a responsive and customer-focused service, attending estate walkabouts and resident meetings, addressing estate-related concerns, and helping to build positive relationships within our communities. You will also monitor estates for anti-social behaviour, safeguarding concerns, and tenancy breaches, reporting issues through the appropriate channels while helping to maintain welcoming and attractive places for our residents to live.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we recieve a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please email the Talent Team on talent@tch.org.uk

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

This is a Fixed Term position working 35 hours a week, this would be over 5 full days

The Fixed term contract until March 2027