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Scheduler – Help Keep Our Repairs Service Running Smoothly

Are you highly organised, customer-focused and able to thrive in a fast-paced environment? Do you enjoy coordinating people, solving problems and keeping services running efficiently?

As a Scheduler at Peabody, you'll play a vital role in ensuring repairs and maintenance work is delivered efficiently, helping us provide an excellent service to our residents every day.

This is a customer-focused, highly collaborative role where you'll work closely with operatives, subcontractors, supervisors and customers to schedule work, manage changing priorities and ensure repairs are completed safely, efficiently and on time.

What you'll do

• Coordinate and schedule operatives and subcontractors to ensure repairs and maintenance works are delivered efficiently
• Liaise with Managers, Supervisors and operational teams to maximise productivity and resource utilisation
• Review asbestos information before issuing works and understand basic asbestos survey results
• Work collaboratively with fellow Schedulers to reduce travel time and operational downtime
• Update operational systems and spreadsheets to schedule works, record progress, capture costs and monitor performance
• Maintain excellent communication with operational teams, customers and contractors throughout the repair journey
• Reschedule appointments when required, ensuring customers are informed promptly and alternative arrangements are agreed
• Support the management and resolution of complaints, disputes and recalls in a proactive and professional manner
• Ensure emergency repairs are attended within service level targets, including a four-hour response window when required
• Assist with cross-training and knowledge sharing to provide effective cover and support across the wider team
• Promote safe working practices and contribute to a positive, customer-focused working environment

What you'll need

• Experience in a scheduling, planning, coordination or administrative role within a fast-paced environment
• Strong organisational skills with the ability to manage multiple priorities and tight deadlines
• Good IT skills, including experience using Microsoft Office and operational systems
• Excellent customer service and communication skills
• Experience coordinating the day-to-day activities of operational teams, contractors or field-based staff
• Ability to build effective working relationships with colleagues, customers and contractors
• Good geographical knowledge and an understanding of efficient workforce deployment
• Ability to take ownership of issues and see them through to resolution
• A positive attitude towards change and continuous improvement
• GCSEs (or equivalent) including English and Maths, or comparable experience
• Experience within repairs, maintenance, housing or construction scheduling environments would be highly advantageous

Who you are

• Customer-focused, delivering service that is easy, reliable and empathetic
• Organised and able to manage your time effectively
• Positive, proactive and solution-focused
• A strong communicator who works well with a wide range of stakeholders
• Calm under pressure and able to adapt to changing priorities
• Supportive of colleagues and willing to share knowledge and best practice
• Motivated to achieve excellent outcomes for customers and the wider team
• Committed to maintaining high standards of health and safety

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

We reserve the right to close this advert early should we receive a high volume of suitable applications.

Interviews will be held in person in Houghton Regis on 14th August

If this sounds like the right opportunity for you and you'd like to be part of Peabody, we'd love to hear from you. Please apply by submitting an anonymised CV and a short supporting statement explaining why you're a great fit for the role.

We're committed to making our recruitment process inclusive. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

If you have any questions about the role, please contact Talent Specialist Joanne Ayliffe at Joanne.Ayliffe@peabody.org.uk.