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Title: Tenancy Enforcement Officer

Contract Type: 6 Month Fixed Term Contract

Salary: £37579 - £41541

Grade: 8

Reporting Office: Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Working Pattern: Monday to Friday 9-5 With some felxibility

Closing Date: Friday 7th August

Interview Dates are yet to be confirmed but will be held face to face in our trafford office.

Please click here for the role profile.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview processes with L&Q for the same or similar role in the previous 12 months.

Join our Housing Specialims Team at L&Q:

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

• Be prepared for a fast-paced environment, where no two days are the same within in our Tenancy Enforcement team.

• To provide a proactive anti-social behavior (ASB) service including investigative, enforcement and preventative activities in line with the ASB procedure and current legal guidance.
• Ensure appropriate and effective support is provided to both ASB complainants and alleged perpetrators, enabling residents to maintain their tenancies in accordance with tenancy agreements and obligations
• Respond to general correspondence in accordance with organisational policies and procedures, and support the management of customer dissatisfaction, complaints, councillor enquiries, and MP correspondence by providing timely, professional, and accurate responses
• Ensure that our residents are at the forefront of the work that you do to ensure you are providing an excellent level of service.
• You'll be joining a close-knit and highly supportive team of six officers, where collaboration, knowledge sharing and helping one another to achieve the best outcomes for residents are at the heart of how we work.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• High standard of accurate case management
• Building strong working relationships with internal and external stakeholders including safer community teams and Greater Manchester Police.
• Work closely with key strategic partners to ensure a joined-up approach when tackling ASB in our communities.
• Other reasonable duties in line with the needs of the Trust including flexibility in covering the duties of other members of the Tenancy Enforcement Team in periods of high demand or absence
• The role requires strong written and verbal communication skills, including the ability to prepare clear, concise, and Civil Procedure Rules (CPR) compliant witness statements and legal documentation for court proceedings

What you'll bring:

• BTEC in Community Safety or similar (desirable)
• Experience of working within a customer-focused environment and delivering joined-up services Relevant skills they need – i.e. communication skills, analytical skills or stakeholder management skills etc.
• Full driving licence and access to a vehicle with business use insurance
• Excellent Communication Skills, be able to have challenging and difficult conversations with customers.
• A strong working knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014, alongside an awareness of the new powers introduced through the Crime and Policing Act 2026, enabling me to take a proactive, evidence-led approach to protecting residents and tackling ASB effectively.
• Be proficient in MS Office and other IT software.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.