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Income Team Manager
- External Advertising Start Date: - 25 Jun 2026
- Directorate - Housing and Regeneration
- Location - Office
- Contract Type - Permanent
- Pay, Benefits and Supplements: - £58,551
- About The Role -
We are recruiting for an Income Team Manager to join our Income Team within our Neighbourhood and Income Service.
If you are passionate about delivering excellent housing services, driving service improvement, and supporting residents to sustain their tenancies, we would love to hear from you.In this role, you will:
- Lead and manage the delivery of a comprehensive income collection service, ensuring effective arrears management, maximising income recovery, and meeting performance targets
- Drive early intervention, financial inclusion, and tenancy sustainment initiatives, mitigating the impact of welfare reform and supporting residents in financial difficulty
- Oversee service performance, policies, and processes, ensuring continuous improvement through data insights, customer feedback, and benchmarking
- Build strong partnerships across internal teams, statutory agencies, and external organisations to deliver a joined-up, customer-focused service
About You
We are looking for someone who can demonstrate:
- A recognised Level 4 housing management qualification (e.g. CIH Level 4) or equivalent experience, with a commitment to achieving this if not already held
- Significant experience managing income collection or arrears recovery services within a housing or public sector environment, including leading teams and driving performance
- Strong knowledge of housing income management, welfare reform, and relevant legislation affecting rent collection and tenancy sustainment
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community
Our Benefits
- Competitive salary [£58,551- £61,686]
- Local Government Pension Scheme membership.
- Generous annual leave: 29 days, rising to 33 with 5+ years’ service, plus bank holidays and 3 additional days at Christmas.
- Flexible and agile working to support work–life balance.
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
"This advert has a maximum application limit, when this limit is reached the advert will close automatically’
Salary range
- £58,551 - £61,686 per year