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Allocations & Lettings Manager - North-West London

At Peabody, every home matters. Every letting matters. Every day a property sits empty is a missed opportunity for someone waiting for a home.

We're looking for an exceptional Allocations & Lettings Manager to lead a high-performing frontline service. This is a role for a confident and resilient leader who thrives in a fast-paced environment, understands the complexities of social housing, and has the energy and determination to drive performance whilst bringing people with them.

About the role

North-West London is one of the most diverse and challenging housing markets in the country. Demand is high, expectations are high, and every decision has a direct impact on residents and communities.

As our Allocations & Lettings Manager, you'll lead the operational delivery of lettings and allocations across the region, ensuring homes are allocated quickly, fairly and compliantly. A major focus of the role will be reducing void turnaround times and ensuring properties are let as soon as they become available, helping more people access safe and secure housing.

You'll be responsible for managing a team of ten Allocations & Lettings professionals, setting clear expectations, holding people accountable, and creating a culture of high performance, continuous improvement and excellent customer service.

Success in this role requires someone who is organised, decisive and commercially aware, whilst remaining fair, supportive and committed to developing their people.

What you'll be doing

• Lead, motivate and develop a high-performing Allocations & Lettings team, providing effective coaching, support and performance management.
• Drive service performance, reducing void turnaround times and maximising re-let outcomes whilst delivering excellent customer service.
• Ensure homes are allocated quickly, fairly and compliantly in line with legislation, policies, procedures and nomination agreements.
• Work collaboratively with Repairs, Neighbourhoods, Customer Services and local authority partners to remove barriers and improve operational performance.
• Use data, insight and reporting to monitor performance, identify opportunities and drive continuous improvement across the service.
• Manage complex cases, complaints and escalations while leading service improvements and promoting best practice across the organisation.

About you

We're looking for a confident, resilient and energetic leader who thrives in a fast-paced environment and isn't afraid to make difficult decisions. You'll know how to balance challenge with support, holding people accountable whilst bringing them with you on the journey.

You'll be comfortable working in a complex and demanding housing environment, able to build strong relationships, influence stakeholders and maintain focus on delivering excellent outcomes for customers.

You'll have:

• Experience of managing allocations, lettings or housing management services within a social housing setting.
• Strong knowledge of housing legislation, allocations policy and regulatory requirements.
• A track record of improving performance and leading teams through change.
• The confidence to manage difficult conversations, performance issues and complex operational challenges.
• Excellent communication and relationship-building skills, with the ability to influence a wide range of internal and external stakeholders.
• Strong organisational skills, sound judgement and the ability to prioritise effectively in a busy environment.
• A commitment to delivering excellent customer outcomes and making the best use of housing stock.

Why join Peabody?

This is an opportunity to make a genuine impact. You'll be leading a service that helps people access homes, supports local communities and plays a vital role in Peabody's performance.

If you're a driven housing leader who enjoys delivering results, tackling challenges head-on and developing high-performing teams, we'd love to hear from you.

Join us and help ensure every available home is let quickly, compliantly and with the customer at the heart of everything we do.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 10 August in our Ealing Office.

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• Due to the pace and operational demands of the service, this role requires a minimum of four days per week in the office. Regular on-site presence is essential to lead the team effectively, manage performance, collaborate with key stakeholders and deliver excellent customer outcomes.

We’re committed to delivering Simple, Safe, and Smart services. Our values Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

Please apply by submitting an anonymised CV, answer our application questions and providing a short supporting statement outlining why you're the ideal candidate for the Allocations and Lettings Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'Malley@peabody.org.uk