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Job summary

• Experience working in a debt recovery role.
• Knowledge of debt recovery processes and practices.
• Experience handling inbound and outbound calls and emails.
• Understanding of pension levies and related pension legislation.
• Ability to resolve complex queries, including setting up & managing payment plans.
• Knowledge of court processes and supporting enforcement activity.

Job description

• Support the collection of TPR fees and fines by carrying out debt recovery activities in line with agreed processes.
• Prepare manual and bulk court applications for unpaid fines and support enforcement activity after a County Court Judgment (CCJ).
• Act as a point of contact for court‑related queries, including working with internal legal colleagues on defended cases.
• Manage levy and fine collections, including preparing levy collection invoices using internal systems.
• Process payments accurately, including daily cash receipting, bank reconciliations and calculating cleared funds.
• Manage all aspects of Direct Debit activity, including setting up mandates, reconciliations and monthly collection files.
• Handle inbound and outbound calls and emails, responding to queries clearly and supportively.
• Process refunds, credit notes and re‑invoices and keep records up to date using CRM systems.

Person specification

• Enjoys working with detail and takes pride in accurate, well‑organised processes.
• Is motivated by work that has a clear public purpose and wider impact.
• Likes solving complex queries and finding practical solutions.
• Values collaboration and clear communication with colleagues and stakeholders.
• Is open to learning and building knowledge of pensions, legislation and systems.

Benefits

Alongside your salary of £32,154, Pensions Regulator contributes £9,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Shortlisting w/c 3rd August.

Interview w/c 10th August.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitmentteam@tpr.gov.uk
• Email : recruitmentteam@tpr.gov.uk

Recruitment team

• Email : recruitmentteam@tpr.gov.uk