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We are recruiting for a Transformation Portfolio Manager, to lead the Residents’ Hub transformation programme.

This is a Fixed Term Contract for 12 months.

Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the 332,000 residents who call our borough home. With high levels of deprivation and significant differences in life outcomes between neighbourhoods, providing accessible, local face-to-face services is essential to tackling inequality. Many residents face digital, language or other barriers to accessing services, making face-to-face support a critical route to resolving issues, accessing support and building trust in the Council.

The Residents' Hub Transformation Programme is a major transformation initiative that will redesign how residents access council and partner services across the borough. We are developing a new place-based service model that brings services together locally, creates simpler customer journeys, improves access to support and increases resolution at first contact. The programme is underpinned by a commitment to tackling inequality, improving resident outcomes and delivering services in a way that works for our communities.

The Transformation Portfolio Manager role is suited to an ambitious professional with a proven track record of leading complex change programmes and delivering improved outcomes for residents, services and organisations.

You will provide overall leadership, coordination and assurance across the programme, ensuring successful delivery of agreed benefits through effective governance, risk management and cross‑council working. You will lead the programme from discovery through to implementation, bringing together multiple workstreams, services and partners to create a shared vision and deliver sustainable change.

You will manage a flexible programme team and lead the development of innovative solutions that challenge traditional ways of working. Working closely with senior leaders across the Council and partner organisations, you will translate strategic ambition into deliverable plans, ensuring the programme remains focused on resident outcomes, value for money and measurable benefits.

The role will involve working across council services and with external partners to help shape a multidisciplinary offer that meets the needs of local communities. This will include working with stakeholders from a range of sectors, including public services, health partners, community organisations and neighbourhood teams, to create a more joined-up and accessible experience for residents

About you

• We are looking for someone with a track record of delivering complex transformation programmes, preferably in a local government context
• You will have outstanding programme management capabilities and will be excellent at building relationships at all levels of the organisation.
• You’ll be confident to support the different workstream and project leads and provide supportive challenge as required – from service redesign to data and insights – you bring a broad range of experience and knowledge
• Be confident working with senior leaders, elected members and external partners to influence decision-making and drive change.

Our Benefits

• Competitive salary starting at £73,266
• Local Government Pension Scheme membership
• Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas (subject to pro rata calculation)
• Flexible and agile working to support work life balance
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).