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Job Description

Salary range: Grade 6 £35,520 - £36,585 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

You will work as part of a 24/7 shift rota in the CCTV Control Room.

This includes:

• Monitoring screens for the prevention and detection of crime;
• Supporting the police via police radio communication;
• Supporting Council staff and businesses through radio systems and responding to out-of-hours emergency calls on behalf of the Council.

You will provide proactive on-street surveillance using control room technology to prevent crime, disorder, and anti-social behaviour in the Borough. This involves communicating tasking requests to frontline officers and out of hours services, and recording all calls and taskings on CRM.

You will assist in reviewing CCTV digital material, issuing copies and statements for court, and acting as a Disclosure Officer.

Good communication and customer service skills are essential for handling difficult calls and managing sensitive situations.

Shift rota: The team works on a rolling pattern covering 365 days, including early, late, and night shifts, as well as weekends and bank holidays.

Previous Applicants Need Not Apply

To view the CCTV Intelligence Officer role profile please Click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.