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Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!

Are you highly organised, with the ability to plan, prioritise and work within a fast-paced environment? Do you have good interpersonal skills with the ability to provide a high-quality service to the most vulnerable tenants? If so, we want to hear from you.

The Council is recruiting for a Tenancy Support Team Leader.

You will be responsible for managing a team of Tenancy Support Officers and Financial Inclusion Officers.

Your main duties will include:

• Leading and managing the Tenancy Support Team to deliver a high-quality tenancy support service;
• to support and assist the team to identify individuals requiring support and co-ordinate a partnership approach to deliver a holistic tenancy support service, effective service delivery and tenancy sustainment;
• ensure there is a performance management culture across the team to deliver an excellent customer-focused service;
• empower officers in the Tenancy Support Team to undertake the duties of their post effectively by ensuring they are well trained and supported;
• Deliver tenancy support to the most high risk and complex tenants
• ensure the team has a good knowledge of welfare benefits, the health and social care sector and relevant housing policies and legislation and has the knowledge and skills to deliver income maximisation and budgeting advice;
• to receive referrals and co-ordinate support to meet individuals needs maximising support from external agencies
• Being one of the Council’s Designated Safeguarding Officers and advising officers in the Tenancy Support Team on safeguarding cases.

Charnwood Borough Council operates an agile working policy with a mixture of home working and office-based working.

Our offices are located in Loughborough, and we cover surrounding towns and villages. There are excellent transport links to Nottingham, Leicester and Derby as well as further afield via the M1 motorway.

The benefits of working with us:

• Agile working for many roles

• Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays

• Most services are closed over Christmas

• Opportunities for professional development linked to many roles

• Access to the Local Government Pension Scheme

• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

No agencies please.