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The job holder will be responsible for ensuring all the processes for a coaching and mentoring system including onboarding and outreach work for new recruits is being followed.

The Hub Manager will have responsibility for planning, learning and development. Reporting into the SMT, they will analyse development needs and embed plans to strengthen the capability and confidence of new and existing staff, particularly new prison officers. Responsibility for establishing a buddying scheme will form part of this role.

The job holder will ensure that provision for ongoing support and advice for new recruits in their first year is in place. They will provide support and advice to help new employees settle in, and ensure new starters understand the learning and development opportunities available to them.

This role will ensure that the new starters experience is positive, making staff feel valued which potentially may lead to improved retention rates. The job holder will also ensure new starters understand the learning and development opportunities available to them in order to equip them with the skills and knowledge they need for their role.

This is a non-operational job with line management responsibilities.

Summary

The key objective of the Mentoring scheme is to ensure that new recruits have a supportive and smooth onboard experience into their new working environment, providing ongoing guidance and support.

You will be responsible for offering the possibility to commence the process of culture change within the prison, instilling positivity and resilience in new recruits. within a challenging environment ensuring high standards of professionalism, decency, safety and security.

Mentoring/coaching skills are highly desirable and successful candidates can be offered the opportunity as part of their personal development to study for formal qualifications.

A key measurement for success in the role will be a noticeable uplift in new staff retention.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Responsible for establishing and managing a buddying scheme ensuring that deadlines are met and work is completed accurately and assigned.
Responsible for ensuring that all new members of staff have a named individual who stays in close touch for at least their first 3 months and provides information, practical help and encouragement on a less formal basis than the mentors themselves.
Responsible for ensuring the hub meets its requirements to provide a fully centralised on-boarding service to all new staff within the prison. This includes facilitating a local buddy scheme, working with Invision where required, to ensure all new colleagues have a buddy.
Responsibility for planning, learning and development. Reporting into the SMT, will analyse development needs and embed plans to strengthen the capability and confidence of new and existing staff, particularly new prison officers.
Coordinate the induction and training for new recruits by liaising with relevant teams ensuring appropriate processes are in place including induction timetables are set and met.
Complete quality assurance checks on the mentoring scheme products and process to ensure they are completed, sanitised and disclosed in line with policy.
Obtain, review evaluate the effectiveness of the mentoring scheme processes. Brief and provide advice on the mentoring scheme processes and meet organisational requirements.
Responsible for maintaining contact with the individual as a point of contact and information and helping them to prepare for their new role responding to their queries.
Ensure arrangements are made to meet and welcome new colleagues on their first day and after early residential foundation training. Work with colleagues and managers to ensure new colleagues feel supported and valued.
Liaise and work with the People Hub and the Business Hub to ensure all relevant tasks and actions for new recruits are processed efficiently and accurately such as ordering of uniforms, epaulettes, ID Cards, setting up of IT.
Undertake other administrative management tasks including responsibility for the management of all staff within their area. This includes staff performance, development and annual appraisal through to sickness absence management

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Behaviours

Changing and Improving
Communicating and Influencing
Working Together
Managing a Quality Service
Making Effective Decisions
Leadership

Experience

Able user of MS Word and MS Excel
Information collation and analysis
Able to deal effectively and assertively with staff at all levels.

Technical Internal applicants

Newly promoted staff to the following Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available.

Staff that have mapped or re‐graded to Band 5 who have previously worked at an equivalent level will not be required to undertake the qualification.

External applicants

All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Communicating and Influencing
Working Together
Managing a Quality Service
Making Effective Decisions
Leadership

Benefits

Alongside your salary of £37,417, HM Prison & Probation Service contributes £10,839 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Telephone : 0345 241 5358

Recruitment team

Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/19688?entityId=19688

Salary range

£37,417 - £39,214 per year