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The Housing Apprentice will play a key role in supporting the Housing Service within Wychavon and Malvern Hills Districts, and gaining on the job experience of the Service. The role will be varied including learning about:

Homelessness Duties:

The housing waiting list
Social housing allocations
Empty homes
Housing Assistance Grants
Property Standards, Enforcement and Licencing
Management of corporate projects, including innovation and service improvements
Bringing forward affordable housing to meet the needs of our residents.

This apprenticeship role includes studying towards a level 2 Customer Service Practitioner qualification.

The post holder will be expected to:

Respond to customer enquiries via telephone, mail and electronically
Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers
To help with the production of information available to the public such as leaflets, website information and social media posts
As you move through your training qualification, you will be able to progress risk assessments, undertake investigations and write reports

What we can offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as: Excellent pension scheme with employer contributions

Generous annual leave entitlement with options to purchase additional annual leave
Committed training programme and development opportunities
Onsite nursery with 20% staff discount
Discounted Gym and swim membership
Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
Cycle to Work scheme
Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

To discuss the post or for further information, please contact:

Kate Stevenson Pugh, Senior Private Sector Housing Officer on 01386 565415 or Rachael Tooth, Principal Housing Officer on 01386 565511.

Closing date: Sunday 19 July 2026

Interview date: Thursday 30 July 2026 (in person in Pershore)

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Salary range

£12.85 per hour