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Love events? Passionate about creating outstanding customer experiences?

Be part of something iconic - help launch a new era for Mersey Ferries through bold events, brilliant hospitality and unforgettable days on the river.

About the Role

This is a landmark moment for Mersey Ferries. With a brand-new ferry preparing to enter service, we’re looking for someone ready to help shape an exciting new chapter for one of the Liverpool City Region’s most loved visitor experiences.

As Commercial, Leisure & Events Deputy Lead, you’ll help deliver a bold and varied programme of events, hospitality, commercial partnerships and unforgettable customer experiences across Mersey Ferries and Tunnel Tours.

Working with the Commercial, Leisure & Events Lead and team, you’ll be right at the centre of public events, private and corporate functions, community activity, River Explorer Cruises and themed sailings.

No two days will be the same. You’ll keep activity moving safely and smoothly, support key decisions, deputise when needed and build strong relationships with colleagues, suppliers, partners, community groups and commercial clients.

If you love making things happen, solving problems and creating moments people remember, this is your chance to make a real impact for residents, visitors, partners and guests from across the Liverpool City Region and beyond.

About the person

We are looking for someone with energy, creativity and confidence who loves making things happen. You’ll thrive in a busy customer and events environment, working with colleagues, partners and suppliers to deliver brilliant experiences that grow income, strengthen our offer and leave a lasting impression.

You’ll help keep operations running smoothly, support exciting events and hospitality activity, host charters and functions with confidence, and spot new commercial opportunities across vessel hires, partnerships and customer experiences.

You will also bring strong judgement and calm leadership, supporting safe, compliant and well-managed delivery, using feedback to improve what we do, coaching the Senior Event Coordinator and deputising for the Commercial, Leisure and Events Lead when needed.

If you’re ready to bring fresh ideas, energy and ambition to one of our region’s most iconic brands, we’d love to hear from you.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.

1) Event delivery & customer experience
Describe a significant event, hospitality programme, visitor experience or commercial activity you planned and delivered, including your role, logistics, risks, customer experience, income or reputation benefits, and the outcome.

2) Operational Leadership and stakeholder management
Give an example of when you led activity, coordinated colleagues or deputised in a busy operational setting, including your responsibilities, stakeholder working, priorities, decisions and impact.

3) Supplier management, compliance and continuous improvement
Describe your experience working with suppliers, contractors or partners to deliver safe, compliant and high-quality services, including procurement, contract or performance management, use of feedback or data, and results achieved.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Interviews will be held Wednesday 5th August and Thursday 6th August.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa