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Job Description

Havering Adult College

JOIN US

Do you want to make a difference to people’s lives?

Are you passionate about delivering excellent customer service?

Do you enjoy helping people access life-changing learning opportunities?

Centre Support Advisor

Grade 4 – £31,611 - £33,987 per annum (pro-rata)
21.6 Hours per Week
Permanent Position

Be the first point of contact and help learners achieve their ambitions

We are looking for an enthusiastic and customer-focused Centre Support Advisor to join Havering Adult College. This is an exciting opportunity to play a key role in supporting learners, promoting our courses, and ensuring the smooth day-to-day operation of our centres.

As a Centre Support Advisor, you will be at the heart of the learner journey, providing information, guidance and administrative support while helping create a welcoming and professional environment for everyone who visits our centres. You will collaborate closely with learners, teachers and managers, ensuring excellent customer service and supporting the delivery of high-quality adult education provision.

Who We Are

Havering Adult College offers a wide range of courses across a variety of subjects and venues throughout the Borough to learners aged 19+. We have a strong commitment to Equality and Diversity, welcoming learners of all abilities and backgrounds. Our excellent commitment to safeguarding has been recognised by Ofsted at our last two inspections.

What You'll Be Doing

• Providing a friendly and professional front-line service to learners, visitors, and members of the public
• Responding to enquiries face-to-face, by telephone and email, providing accurate information and guidance
• Promoting and marketing the College’s courses and learning opportunities through events and learner engagement activities
• Supporting enrolment processes, fee assessments, discounts, and learner documentation
• Processing payments, refunds, invoices and maintaining accurate financial records
• Providing administrative support to managers and teaching staff
• Opening and closing centres, including operating security and alarm systems
• Assisting with room preparation and ensuring teaching spaces are ready for learning
• Supporting quality assurance, safeguarding and health and safety processes
• Maintaining accurate learner records and inputting data onto college systems
• Supporting marketing activities, learner surveys, and social media engagement as required

The successful candidate will demonstrate a strong understanding of Equality, Diversity and Inclusion and have a clear appreciation of safeguarding responsibilities when working with adults, young people, and vulnerable learners.

About You

The successful candidate should meet the following essential criteria:

• Level 2 English and Maths or equivalent
• Excellent customer service and communication skills
• Experience of working in a customer-facing environment
• Strong organisational and administrative skills
• Ability to work independently and use initiative within established procedures
• Experience of handling financial transactions accurately
• Good working knowledge of Microsoft Word, Excel, and other digital systems
• Ability to manage competing priorities and work flexibly
• Commitment to delivering a high-quality service to learners and stakeholders
• Willingness to work evenings and weekends as required
• Ability to travel between College sites where necessary

Experience within an education or training environment would be advantageous but is not essential.

Why Join Us?

• Make a positive difference in your local community
• Help learners access opportunities that can change their lives
• Join a supportive, professional, and inclusive team
• Develop your skills within a dynamic adult education environment
• Access ongoing learning and development opportunities
• Play a vital role in delivering high-quality services to learners and staff

How to Apply

For your personal statement, we suggest you copy and paste the content from a Word document in case your session times out. Please ensure you fully address the requirements outlined in the Job Profile and provide evidence of how you meet the competencies for the role.

Please make explicit reference to your relevant qualifications, customer service experience, administrative skills, and ability to support learners and colleagues effectively.

Finally, please ensure your referees can comment on your suitability for the role and cover a minimum of five years where possible.

All applications must be made online.

For an informal discussion about the post, please contact Michelle Matty on michelle.matty@havering.gov.uk.

The closing date for the receipt of applications is 14/08/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

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