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People Change Support Manager (Ref: 20242)
Job summary
This is a National RoleJob description
It is an exciting time to join our newly formed and growing team, supporting HMCTS’ ambitious change agenda, to deliver a justice system for the future. As a People Change Support Manager, you will play a critical role in shaping and delivering organisation design, development and people change across the organisation. Acting as a trusted partner, you will work alongside senior leaders in HMCTS, HR and programme teams, to ensure that change is well designed and successfully implemented and sustainable.
In this role, you will:
- Provide consultancy service through expert advice, support and constructive challenge to internal clients.
- Plan and lead activity that ensures ambitious design and people change initiatives deliver against HMCTS’ strategic objectives.
- Make data driven decisions to shape the best people change solutions for the organisation.
- Drive project progress in a dynamic and evolving environment
- Work on a variety of projects that enable HMCTS’ transformation and continuous improvement strategy.
- Develop and build your skills in people change and organisation design and development.
- Gain invaluable exposure to organisation-wide projects and initiatives.
- Explore stretch opportunities that will support your future career development.
Key Responsibilities
Change Business Partnering & OD&D
- Partner with senior leaders and stakeholders to shape and deliver organisation design and people change initiatives aligned to strategic priorities
- Diagnose organisational challenges using data and insight, developing practical, evidence-based solutions
- Support the design and implementation of operating models, structures and ways of working
- Coach and support leaders to embed sustainable change, strengthen capability and improve organisational effectiveness
- Build trusted relationships across HR, Operations, Finance and wider teams, providing constructive challenge and support
Project Planning, Governance & Delivery
- Develop and maintain integrated project and implementation plans, ensuring delivery is tracked against milestones, benefits and outcomes
- Establish and embed robust governance, risk and issue management, providing assurance on programme health and delivery confidence
- Implement effective change control to manage scope, dependencies and alignment to end-state objectives
- Coordinate across multiple workstreams, ensuring a joined-up, consistent and timely approach to delivery
People Change & Implementation Support
- Lead and support change impact assessments across people, process and technology
- Develop and maintain change and implementation plans that support smooth transition and adoption
- Support business readiness, including defining and tracking readiness measures
- Deliver clear, targeted communications and engagement activity to support change
- Capture lessons learned and drive continuous improvement across the organisation
Person Specification
The ideal candidate for this position should demonstrate:
Essential Skills
- Proven experience of leading or supporting wholescale business or people change initiatives within a large, complex organisation
- Strong project planning and delivery capability, with experience of managing milestones, dependencies, risks and outcomes
- Demonstrated ability to develop and embed structured, evidence-based approaches to change
- Experience of building trusted and credible relationships and influencing senior stakeholders, including being comfortable providing constructive challenge
- Ability to operate effectively in fast-paced, ambiguous environments, managing competing priorities
- Excellent communication and engagement skills, with the ability to convey complex messages clearly to varied audiences
- Strong interpersonal and leadership skills, with the ability to work collaboratively and drive outcomes through others
- High levels of resilience, adaptability and accountability, with a focus on delivering results
The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates
Desirable Skills
- Experience of organisational design and development and/or large-scale people change
- Experience of using project and portfolio management (PPM) tools
- Experience of working in a fast-paced or evolving function or environment
- Understanding of the impact of large-scale change on people, culture and organisational performance
Person specification
Please refer to Job DescriptionBehaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Seeing the Big Picture
- Communicating and Influencing
- Delivering at Pace
Benefits
Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJFeedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…https://jobs.justice.gov.uk/careers/JobDetail/20242?entityId=20242
Salary range
- £42,914 - £53,081 per year