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Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Are you a strong communicator, building positive resident relationships?

Are you confident in managing tenancy issues and ASB issues proactively?

Are you able to maintain accurate records and manage cases effectively?

Do you have sound knowledge of housing policies and procedures?

What’s the role?

Join us as a Housing Officer where you will manage a varied caseload, resolve tenancy and ASB issues, and build strong relationships with residents and partners. You will play a key role in delivering high‑quality housing management services, ensuring homes and communities are safe, well‑managed and supported.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for?

We’re looking for someone who is proactive and well organised, able to confidently manage a busy and varied caseload. You’ll be skilled in resolving tenancy and ASB issues, building strong relationships with residents, and delivering a high-quality, customer-focused service. You’ll also take pride in keeping accurate records, tracking case progress, and working collaboratively with partners to help create safe, well-managed communities

Location

The job is primarily based various parts of Lewisham borough but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Educated to GCSE level (or equivalent) with good literacy and numeracy skills
• Able to attend occasional meetings outside normal working hours
• The job is subject to a DBS check
• There are 2 fixed term positions available
  • 1x 12-month maternity cover
  • 1x 13-month contract

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

Please click here to view the Job Description and Person Specification

Salary

£40,404 - £41,637 per annum (SO1)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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