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About the Role

Mersey Ferries are one of Merseyside’s most visited tourist attractions offering River Explorer Cruises, Evening Cruises, Manchester Ship Canal Cruises as well as our standard commuter service.

With our new Vessel - The Roal Daffodil launching soon we are looking to add to our Team.

Working at any of our terminals and on our Vessels, you will be loading and unloading passengers and ensuring the Vessel berths and disembarks safely as part of the Marine Team.

Our Ferry terminals are located at Liverpool Pier Head, Seacombe or Woodside when it re opens.

You will have a flexible approach to working hours as there are various different shift times at all our locations and on the Vessel.

You will receive full training to work on board our vessels, providing resilience and support to the existing vessel crews.

Uniform will be provided.

About the person

You will have a high standard of personal presentation, some marine knowledge, a friendly disposition, an outgoing personality and be genuinely committed to providing excellent customer service.

Some customer service experience is required and would preferably include dealing customers in a face-to-face environment.

The suitable candidate will have Health and safety experience in an operational role.

The right attitude and great communications skills are also important in this role as well as a clam approach and confident manner.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting.

1) Please describe how you demonstrate flexibility, reliability, and maintain a professional appearance at all times.

2) Please provide examples that demonstrate your customer-focused approach, as well as your excellent communication and interpersonal skills.

3) Please provide examples of your knowledge of the marine industry, with particular reference to operations on the River Mersey.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning
  
  

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa