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Job Title: Housing Application Development and Support Officer

Salary Range: £43,545 – £55,992 per annum

Permanent – Fulltime (36 Hours)

Location: Wandsworth, London

Other essential information: This is a hybrid role, currently mostly remote

Are you someone who enjoys using technology to improve services, solve problems and help people get the best from business systems?

As a Housing Application Development and Support Officer, you will play a key role in supporting, developing and improving NEC Housing, the department’s core digital system for delivering housing services to residents.

You will provide frontline support to users, gather and document requirements, test and implement system changes, and help ensure that new processes and modules are introduced effectively. You will also produce SQL reports and Power BI dashboards, deliver user training, maintain guidance materials, and contribute to continuous improvement so that the system supports efficient, accurate and resident-focused service delivery.

About the role

• Provide front line support for users of NEC Housing
• Lead on supporting and developing NEC Housing
• Collect and document user requirements, plan system changes, and manage testing (UAT)
• Manage the implementation of new processes and modules within NEC
• Review existing workflows and recommend improvements to drive efficiency and improve digital solutions
• Write sql reports and design Power Bi dashboards to meet the department’s reporting requirements
• Provide NEC Housing training to users and maintain training materials
• Attend NEC User Group meetings to keep up to date with developments and share best practice

Essential Qualifications, Skills and Experience

As a Housing Application Development & Support Officer you should have previous experience in:

• Have experience with database design and development
• You should have previous experience writing SQL scripts
• Be able to design Power Bi dashboards
• You should be able to design and delivering IT training
• You should also have a working knowledge of Local Authority housing legislation and procedures.

Closing Date: Sunday 26th July 2026

Shortlisting Date: W/C 27th July 2026

Interview Date: W/C 10th August 2026

Test/Presentation: SQL test on day of interview – interviews in person only.

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.