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We are looking for a proactive, detail-oriented and technically minded HR Systems Officer to support the day-to-day operation, configuration and continuous improvement of the Council's HR and Payroll systems.
This is a pivotal role within our HR service, ensuring the integrity, accuracy and effective performance of our people systems. You will provide first and second-line systems support, maintain organisational structures and workflows, manage system security and data quality, and deliver accurate reporting and management information that supports both operational delivery and strategic decision-making.
Working closely with colleagues across HR, Payroll, ICT, service areas and external suppliers, you will play a key role in system developments, testing, process improvements and the successful delivery of innovative technology solutions that enhance the employee experience and support organisational objectives.

About You

You will have a strong systems mindset and enjoy working with data, processes and technology to deliver efficient, high-quality services. You are naturally analytical, highly organised and able to balance competing priorities while maintaining exceptional attention to detail.

You will bring:

• Experience working with HR, Payroll or other business-critical systems within a complex organisation.
• Strong data analysis and reporting skills, including advanced Excel and experience using reporting tools such as Power BI, Business Objects or similar.
• Experience maintaining system structures, workflows, forms, security permissions and user access controls.
• Confidence in investigating and resolving system issues, supporting users and escalating complex problems where required.
• Experience carrying out data validation, auditing, testing, bulk uploads or system quality assurance activities.
• Strong communication skills, with the ability to explain technical concepts and provide training and support to non-technical users.
• A methodical approach to problem-solving, with the ability to identify opportunities for improvement and implement effective solutions.
• A good understanding of data governance, confidentiality and GDPR principles.

We are seeking someone who is collaborative, customer-focused and committed to delivering an excellent service. You will be passionate about using technology to improve processes, enhance user experience and support business change, while ensuring our HR and Payroll systems remain accurate, compliant and fit for purpose. Please note: If you are an internal applicant, this role will be offered on a secondment basis.

Benefits

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
  

Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• 2 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.