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Monitor the Housing Repairs inbox, responding to a wide range of repair-related enquiries and directing requests to the appropriate teams within the Housing Service.
Raise and manage purchase orders using NEC Housing and Business World systems.
Process invoices accurately within the relevant financial and housing management systems.
Contact tenants to discuss repair issues, provide updates, arrange inspections, and ensure enquiries are resolved in a timely manner.
Monitor communications with maintenance contractors and respond to operational queries, including access arrangements, tenant contact details, and appointment coordination.
Provide contractors with essential property information, including asbestos survey data and other urgent documentation required to safely undertake works.
Collate and submit disrepair information to support legal proceedings and case management.
Raise inspections for surveyors and liaise with residents to arrange suitable appointments.
Submit out-of-hours repair reports to contractors and ensure follow-up actions are completed.
Handle enquiries from tenants and leaseholders received through the call centre, repairs inbox, and other communication channels.
Support the wider Housing Service by undertaking additional administrative and operational duties as required, with training provided where necessary.

Essential Requirements

Previous experience working within a housing, repairs, maintenance, or property-related environment.
Excellent customer service and communication skills, with the ability to manage challenging or sensitive conversations professionally.
Ability to build effective working relationships with residents, contractors, surveyors, and internal stakeholders.
Strong organisational skills with the ability to prioritise a varied workload and meet deadlines.
Experience using computerised housing management, repairs, or finance systems.
Ability to work independently and as part of a team in a fast-paced environment.
Flexible approach to working arrangements to ensure continuous service coverage throughout the day.

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave entitlement of 28 days per annum (pro-rata, rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme

⭐GP Helpline – Available 7 days per week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Salary Sacrifice Schemes - Including Car and Cycle to Work Schemes

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – Including running, football, cricket &more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And much more!

Working Arrangements

Hybrid working available.
Flexibility required to ensure adequate service coverage during operational hours.

Salary range

£28,598 - £31,023 per year