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As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments and other face to face interactions, engaging with customers through website/webchats, emails and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.

This post is based primarily at The Symington Building in Market Harborough. The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.

Your hours of work are full time 37 hours per week on a pre agreed rota basis to meet the needs of the business. Rotas are subject to review and can be varied with reasonable notice. The service operates Monday to Friday.

Applicants must have:

• The commitment to delivery high quality customer services
• Experience of working in a customer focused environment
• The ability to multi-task and prioritise workloads
• Experience of working with computerised systems

The closing date for receipt of completed applications is 9am on Monday 3rd August 2026, with interviews to be held week commencing 10th August 2026.

Our preferred method of receipt of application is CV with supporting statement through our online portal.

Should you have any difficulties applying online please e-mail recruitment@harborough.gov.uk. Please ensure your CV clearly demonstrates how you meet the person specification.

Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.

Find out more about the benefits of working at Harborough District Council at Benefits of working for us | Working for HDC | Harborough District Council