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Job summary

In this varied and critical role, you will support the design and implementation of people, engagement, culture and development initiatives that enable Service Delivery to achieve its strategic objectives.

The role sits at the heart of people insight, development and delivery. You will work in partnership with senior leaders, Service Delivery People Champions, HR and Organisation & Employee Development (OED) colleagues to translate people strategy and engagement priorities into practical, impactful solutions that are embedded into day‑to‑day delivery. The role will lead the strengthening of engagement and inclusion across Service Delivery, with oversight of activity within the Discretionary Recognition Scheme (DRS) platform for Service Delivery.

This includes not only oversight, but ongoing development and evolution of DRS to maximise its impact as a key engagement lever. The postholder will ensure people initiatives, particularly those enabled through DRS are insight-led, aligned to organisational priorities and deliver measurable, sustainable engagement across Service Delivery.

Check out the video below to see what it is like working for our Service Delivery directorate.

Job description

You will work with senior leaders, Service Delivery People Champions and local teams to understand people, engagement and culture priorities, developing practical action plans aligned to the Service Delivery People Engagement and Culture Plan. You will support the design, delivery and evaluation of Service Delivery people interventions to enhance culture, engagement and overall employee experience.

You will facilitate engagement, cultural and change activity, including workshops and development sessions, to support the embedding of people initiatives. You will also analyse, interpret and report on people insight and metrics, including quarterly and annual engagement surveys, to identify trends, risks and opportunities and inform decision-making.

The role will support development activity aligned to Service Delivery priorities, working collaboratively with colleagues across People, Strategic Improvement and Planning.

You will build and maintain strong, trusted relationships with stakeholders across Service Delivery, OED and Customer & Strategy to ensure people priorities are aligned with, and support the effective delivery of wider culture, engagement and customer-focused objectives.

You will lead the development, ownership and continuous evolution of the Discretionary Recognition Scheme (DRS) within Service Delivery, alongside wider people tools and ways of working. This includes driving innovation using digital and emerging technologies to ensure DRS and associated tools remain impactful, scalable and aligned to Service Delivery priorities.

You will provide advice, challenge and problem-solving support to leaders and stakeholders to ensure people initiatives deliver impact.

Person specification

The successful candidate will be able to demonstrate the following:

• Proven track record in the design and delivery of culture and engagement development interventions, or talent, engagement or culture change programmes.
• Experience of facilitating workshops, learning or development sessions.
• Experience of working confidently with senior leaders and diverse stakeholder groups.
• Experience of using people insight and data to inform recommendations and action.
• Strong written and verbal communication skills, with the ability to influence and advise.
• Ability to work independently, manage competing priorities and deliver to agreed objectives and timescales.
• Evidence of role-modelling inclusive behaviours and a commitment to developing others

Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable, however this will not be assessed during the process.

Under HM Land Registry’s hybrid approach to working you will be expected to spend at least 60% of your working time in your contracted home office. You must live within a commutable distance of your chosen office

For more information about the role and the full Person Specification, please see the attached Job Description.

Please note you will be required to work a minimum of 30 hours per week in this post.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Developing Self and Others
• Delivering at Pace

Benefits

Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.

Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.

The Personal Statement section (in no more than 750 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:

• Proven track record in the design and delivery of culture and engagement development interventions, or talent, engagement or culture change programmes.
• Experience of using people insight and data to inform recommendations and action.

In the event of a high volume of applications for this vacancy, an initial sift will be conducted on 'Proven track record in the design and delivery of culture and engagement development interventions, or talent, engagement or culture change programmes' and a full sift only carried out on those applications that pass the initial sift stage.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual interview and deliver a pre-prepared presentation, from week commencing 31st August 2026. Further details will be provided on invitation to interview.

The blended interview will assess the essential experience and behaviourslisted in the Job Description.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Candidates should be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Natalie Kirk
• Email : Natalie.Kirk@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Service Delivery Candidate Pack 2026 Opens in new window (pdf, 1669kB)Service Delivery People Engagement & Culture Leader - Job Description Opens in new window (pdf, 208kB)