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What will you be doing?

The Fair Access Team is responsible for assessing applications for free school transport for both mainstream and SEND children across Kent. We are seeking a Transport Eligibility Assistant to join our busy and supportive team, helping to ensure that children and families receive timely and accurate decisions.

We are looking for someone with strong IT skills, excellent communication abilities, and a commitment to delivering high‑quality customer service. You will be confident working with detailed information, able to maintain accuracy, and understand the importance of confidentiality in all aspects of your work.

You will have experience supporting customers through complex processes and be able to demonstrate a calm, professional approach when working under pressure. The ability to prioritise your workload and consistently meet deadlines is essential.

A positive, ‘can‑do’ attitude is key. You will be motivated, organised, and ready to contribute to a team that is focused on delivering an efficient, customer‑centred service.

If you are enthusiastic about making a difference and feel you have the skills and qualities to support this important service, we would welcome your application.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

About you

For further information on this role please contact Krystle Davies, Transport Eligibility Operations Manager, 03000 412560

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.