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Job Description

Salary range: Grade 14 £53,172 -£55,323 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Leasehold Manager

Grade 14 | Housing Management | Croydon Council

Are you an experienced leasehold professional looking for an opportunity to lead, influence and drive service improvement within one of London's largest housing services?

We are seeking an outstanding Leasehold Manager to lead our Leasehold and Home Ownership Service. Reporting to the Head of Income, Welfare and Leasehold Services, you will provide strategic and operational leadership for a specialist team delivering leasehold services, service charge administration, major works billing, income recovery and Right to Buy services.

This is a key leadership role with responsibility for ensuring compliance with complex leasehold legislation, supporting excellent customer outcomes, managing financial performance and driving continuous service improvement. You will oversee the administration and recovery of service charges, ground rent, insurance and major works costs, whilst ensuring residents receive a responsive, professional and customer-focused service.

We are looking for someone with substantial experience of leasehold management, home ownership services and Right to Buy, together with a strong understanding of current housing legislation, service charge processes and income recovery. You will be an effective leader, capable of motivating teams, managing performance, developing relationships with key stakeholders and leading change in a complex environment.

In return, Croydon offers the opportunity to make a real difference to residents, influence the future direction of leasehold services and work as part of an ambitious and committed Housing Management leadership team.

If you are passionate about delivering excellent services and leading high-performing teams, we would like to hear from you.

Interviews w/c 10 September 2026

To view the LEASEHOLD MANAGER role profile please click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.