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<h4>About the role</h4><h4>Role Summary</h4>Responsible For: As a General Manager with Town &amp; Country Repairs (TCHR), which is a wholly owned subsidiary of Town and Country Housing (TCH), you will direct, manage and control all operations cost effectively and efficiently.Purpose: You will maximise the use of resources and utilise a highly motivated and empowered team to achieve the highest level of customer satisfaction with services provided. You will drive cultural change working closely with TCH colleagues, TCHR Board and external Stakeholders<h4>Salary:</h4>£81,149.00<h4>Hours of Work:</h4>40<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>3 Months<h4>Who are we?</h4>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.<h4>Meet your Manager</h4>I’ve been here at TCH only since September 2024 but have been really lucky to inherit a great team with a strong ethos on doing the right thing. There are many challenges in the Housing Sector at the moment in general, but as a team we all share the burden and with it the wins that are possible for us and the residents in our homes. We would love for you to come and be part of our team and bring your energy. We have lots of experiences to share.I’ve been in housing pretty much most of my working life, in the private and social sector, but one thing I’ve learnt, is there’s never a dull moment!Rachel Bancroft, Head of Repairs and Compliance<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>Core accountabilities<ul><li>Have overall responsibility for compliance and timely delivery of Health &amp; Safety, financial and operational requirements in line with best practice and legal framework</li><li>Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting TCH’s targets.</li><li>Develop and maintain processes for continual improvement</li><li>Maintain and promote effective relationships at all levels within TCHR and TCH focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices.</li><li>Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment</li><li>Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience.</li><li>Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets.</li><li>Creating a network of contracts across various disciplines.</li><li>Maintaining and developing effective relationships, an effective communicator at all levels</li><li>Have overall responsibility for the delivery of contract KPI’s and continually seek improvement in operational delivery, working closely with TCH colleagues to listen to and understand resident feedback and how we can learn from it to improve services.</li><li>To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability.</li><li>Promote social responsibility and community engagement working closely with TCH colleagues to understand resident and community priorities.</li><li>Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others.</li><li>Actively engage with and support TCH’s resident engagement framework, working with TCH colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events.</li><li>Ensure that TCHR works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements and TCH policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes.</li><li>Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job.</li></ul>Other Key responsibilities:<ul><li>Financial responsibility for approximately £11.5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service.</li><li>Ensuring value for money</li><li>Reviewing sub contractors contracts to ensure retain, manage and ensure compliance</li><li>Be innovative and work with others across the business to promote TCHR</li></ul><h4>General</h4><ul><li>To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.</li><li>Recognise, respect, and promote the different roles and diversity of individuals.</li><li>To actively contribute towards the key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To participate in training, attend other meetings, and staff events as required.</li><li>Be an effective leader of your team, presenting a positive impression of your section and the Group.</li><li>Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.</li><li>Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.</li><li>Maintain awareness of budget requirements and value for money while delivering your role.</li><li>Consider and highlight any risk to the organisation or individuals whilst delivering your role.</li><li>Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</li><li>This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.</li><li>This role requires a basic DBS check</li></ul>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.<h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>CIH qualification in Managing Housing Maintenance or equivalent</li><li>Educated to degree level, or equivalent</li><li>Competent user of Microsoft Office packages (Outlook, Word, and Excel)</li></ul><h4>Key Skills &amp; Competencies</h4>Essential Experience<ul><li>In-depth knowledge of health &amp; safety legislation</li><li>Ability to think strategically, imaginatively and develop clear-sighted, concise and well-articulated plans</li><li>Ability to plan, organise and manage resources</li><li>Ability to understand and interpret financial information</li><li>Proven people &amp; stakeholder management skills</li><li>Ability to work under pressure and meet competing and changing deadlines</li><li>IT literate</li><li>Excellent leadership &amp; interpersonal skills</li><li>Good presentation skills</li><li>Demonstrable track record in supply chain &amp; sub-contractor management.</li></ul>Desirable Experience:<ul><li>Experience of change management practices</li><li>Management of operational annual budgets of at least £5M within services industry or in a large repair and maintenance environment</li><li>Operational management experience of working and managing multi-disciplined teams with demonstrable record of excellent achievement</li><li>Understanding of social housing regulation and how the requirements of the consumer standards should inform repairs service delivery</li><li>Proven ability to manage change and drive change</li></ul><h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>24 days annual leave plus bank holidays &amp; your birthday off (33 days total).</li><li>Pay review every year.</li><li>26 weeks full pay maternity leave.</li><li>8 weeks full pay paternity leave.</li><li>Up to £3,000 colleague referral fee.</li><li>Contributory pension scheme with 4% to 10% matched contributions.</li><li>Life Insurance.</li><li>24/7 Digital GP service and counselling helpline (including face to face sessions)</li><li>Free eye test voucher annually and contribution towards glasses.</li><li>Free annual flu jab.</li><li>Two volunteer days per year.</li><li>Extensive annual staff wellbeing programme of events.</li><li>Career development and vocational training opportunities.</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 27 October 2025<h4>Interview Date:</h4>Thursday, 30 October 2025<a href="https://prteam.typeform.com/to/a7M74sOi" target="_blank">Apply now</a>





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Town and Country Housing

General Manager

About the BoroughJoining us, you get to work for not just one high performing London Borough, but two.Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.&nbsp;We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.About the Service and TeamThe Sutton Customer Experience service and Kingston’s Contact Centre are the main point of contact for anyone seeking information, advice, or support with council services. Each council’s team is multi-skilled and staff have experience across a range of service areas, often supporting residents with complex needs. Both teams have a positive and supportive culture, and are often at the forefront of trialling new ways of working to improve council services for residents.About the Role and Our Ideal CandidateThe Digital Change Lead for Customer Service will set the strategic direction of travel in the Customer Services teams.&nbsp; In this role you will:<ul><li>Lead service and performance improvement by measuring performance, identifying opportunities for change and creating a culture of continuous improvement.</li><li>Lead delivery and change management by setting change initiatives and coordinating the work to achieve your objectives.</li><li>Own customer service systems and strategy by gaining expertise in our processes and technology so you can set the long term direction.</li><li>Lead relationships with customers and partners by creating a collaborative, open culture that engages stakeholders from across the councils and our partners.</li><li>Own your corporate responsibilities by meeting governance and policy expectations from business continuity to corporate participation.</li></ul>About you We are looking for someone who has a successful track record in delivering transformational change by working with people, processes and technology. You will bring energy and enthusiasm for change to the role, and use your initiative to lead the work. You’ll enjoy building relationships and cross-functional teams around you to support your goals.You’ll have experience of managing people, setting culture and behaviours, process improvement, and leading the adoption of technology.&nbsp; You want to use qualitative and quantitative data to identify improvement opportunities and monitor the impact of your work.You’ll be comfortable working with external partners and suppliers to ensure we get the best value from their services.Our Offer to YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:<ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application ProcessApply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities.&nbsp; However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston&nbsp;we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR&nbsp;values. Here at Kingston&nbsp;we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.Additional InformationWe are in the process of updating our payscales in line with the pay award for NJC, Chief Officers and Chief Executives for April 2025 therefore please take this into account when viewing the salary on this position.We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





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Royal Borough of Kingston Upon Thames

Digital Change Lead - Customer Service

A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.An opportunity has arisen for a motivated and enthusiastic HR Support Apprentice to join the Employee Relations team within the HR Service. This is a great chance to gain the Business Administrator Advanced Apprenticeship Level 3 whilst working for the Employee Relations team.As part of this role you can expect to undertake the following tasks:<ul><li>Data inputting</li><li>Updating of systems</li><li>Email inbox monitoring</li><li>Maintenance of database </li><li>Room bookings</li><li>Responding to simple queries via telephone or email</li></ul>The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.Ideally you will have good communication and interpersonal skills, combined with competent IT skills, accurate data entry along with a good attention to detail. However we are happy to support you to reach those goals if you are highly motivated and have the desire to learn and succeed.If this sounds like the role for you, then we would encourage you to apply today.Applicants must be able to demonstrate all essential requirements as listed in the job profile. As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experienceWe will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers. In return we offer you: <ul><li>23 days paid annual leave</li><li>Generous local government pension </li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Free NUS Apprentice Extra Card- student discounts at 100’s of retailers</li><li>Student rates for Medway Council Leisure Centres</li><li>Student rates for Medway Council Libraries plus free e-books</li><li>Discounted Arriva bus travel</li></ul>Important InformationIf you would like to have an informal discussion with the recruiting manager call James Hood on 01634 334499.Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

HR Support Service Apprentice

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Temporary Accommodation Management &amp; Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Temporary Accommodation Management and Support Officer

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking a Rehousing Accommodation Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Rehousing Accommodation Assistant 

We’re seeking a Highway Inspector working as a front-line officer across Medway to take positive action regarding infringements on the highway and carrying out inspections of Medway’s highway network and highway assets.As a Highway Inspector, you will be working within the Highway Operations Team, conducting and monitoring the network condition, identifying any defects and taking appropriate action in rectifying defects, to meet our statutory duty under the Highways Act 1980.The postholder will be required to have an awareness of Highway legislation and relevant Codes of Practice relating to Highway Maintenance and Design and an understanding of Construction, Design, Management (CDM) Regulations.An understanding of the challenges to deliver maintenance activities that reduce our carbon footprint and make a positive contribution to our Climate Change commitments would be beneficial.Whilst the post holder will not be required to line manage others, you may be required to direct, coordinate or train other employees and you will be required to liaise with all stakeholders both internal and external to the organisation. The postholder will be expected to form part of the Highways Out of Hours Service, dealing with incidents that may arise after office hours and over the weekend. This will be on a rota basis alongside other Duty Engineers, of which renumeration is paid.If you would like to have an informal discussion with the recruiting manager please call Matthew Francis on 01634 331461Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. Highways are seeking a Highways Inspector to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Highway Inspector (Highway Operations) 

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Internal Temporary Accommodation Senior to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Internal Temporary Accommodation Senior 

Title: Employee Relations AdvisorContract: Permanent, Full-TimeHours: 35 hours per weekSalary: Starting from £40,649 per annum (London) £36,073 per annum (Outside London) Depending on experienceGrade: 8Reporting Office: Stratford, London or Old Trafford, ManchesterPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAEai9cE9VQBFu7lZAo7ju0Y8v5yrdbsGCVCGf7jSPUDlS/vLJoblVvXwvQXRsCAwx" target="_blank">Role Profile - Employee Relations Advisor.pdf</a> Closing date for completed applications: 7th November 2025 at 11 PMInterviews will tentatively be conducted on: 1st stage - 17th November 2025 2nd stage – 19th November 2025<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join the Employee Relations Team at L&amp;Q!<ul><li>Are you an experienced Employee Relations Advisor keen to work for a fast-paced people-centred organisation?</li><li>Do you have a proven track record of managing a complex range of Employee Relations casework?</li></ul>Then this could be the role for you! We are currently looking for full-time experienced Employee Relations Advisors to join our passionate Employee Relations team at L&amp;Q. Reporting into an Employee Relations Team Manager you will support delivery of the HR service. You will work alongside people managers across your designated business area.This is a fast-paced, employee relations focussed advisor role which advises, supports and coaches people managers across our business unit.Sitting within a team of Employee Relations Advisors you will work on a variety of cases, both high volume and varying in complexity, ensuring the best possible outcome for everyone. You will case manage your own caseload and be responsible for updating the team and wider business on case performance and progress on a regular basis.What You’ll Bring:<ul><li>Ideally, you will have strong understanding of employment law, be CIPD-qualified, and or have demonstrable experience in working as an ER Advisor managing a high-volume complex range of Employee Relations casework in a multi-site, diverse organisation.</li><li>You will have experience in supporting the team to ensure that people's capabilities continue to develop in order to deliver strategic goals and objectives across the business. </li><li>The ER Advisor role will suit someone who is a good communicator, agile in approach, able to translate business issues into proactive solutions whilst guiding, supporting and educating managers through formal business processes.</li><li>You will need to be methodical, organised and have a strong ability to prioritise.</li><li>You will have a proactive and collaborative approach with drive and enthusiasm to champion the service and the way it's delivered to our stakeholders</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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London and Quadrant Housing Trust

Employee Relations Advisor

Job Title: Procurement Officer Starting Salary: £38,220 progressing to £41,771 per annum&nbsp; Hours: 37 per week Location: Stevenage with hybrid working opportunities Contract Type: Permanent Directorate: Resources<h4>About the team</h4>This is an exciting opportunity to join a high performing procurement team which provides strategic and technical procurement advice and tender management services to departments within Hertfordshire County CouncilYou will be part of a team which acts as the Council’s strategic centre of excellence for procurement, providing advice on procurement and commissioning activities for all departments, technical support for above UK threshold tenders under the PA23, and advice on the Provider Selection Regime, national frameworks and quotation procedures.You will be working closely with colleagues in Commercial Law team, and FinanceThe wider team provides best practice advice, training, templates, and manages procurement systems.Our team has a significant track record of implementing successful contracts offering value for money outcomes while delivering quality services.&nbsp;<h4>About the role</h4>You will report to the Senior Procurement Officer in Contract Delivery<ul><li>You will plan and undertake contracting processes using our template documents</li><li>You will continue to develop your existing skills and knowledge of procurement procedures and techniques</li><li>You will ensure compliance with The Procurement Act 2023, Provider Selection Regime (PSR) and the Council’s Contract Regulations and any other relevant legislation</li><li>You will support the wider Strategic Procurement Group in respect of procurement best practice and training</li><li>You will deliver a programme of procurements which will include large-scale contracts, undertaking tenders as well as mini competitions through framework agreements</li><li>You will advise Council officers on shaping an effective procurement process and engaging with the market at an early stage through effective pre-procurement market engagement</li><li>You will use the Council’s eTendering system (currently InTend) to carry out procurement processes</li><li>You will collaborate with Council officers to develop effective evaluation methodologies</li><li>You will work with colleagues from the Council’s Commercial Law Team to produce contractual documentation</li></ul><h4>About you</h4>Essential<ul><li>Educated to degree/HND level (or equivalent); or have 2 ‘A’ levels (or equivalent) combined with at least 2 years relevant work experience</li><li>Demonstrate the ability to manage a tendering process through to contract award</li><li>Knowledge of current public procurement legislation</li><li>Ability to work effectively as a member of the team</li><li>Effective collaborator and communicator</li><li>Competent user of standard IT packages, especially Microsoft Office</li><li>Ability to work on own initiative, prioritising workload, ensuring that deadlines and timescales are met while maintaining accuracy and attention to detail</li><li>Ability to create the full suite of required tender and contract documentation, with guidance/input if necessary, from relevant stakeholders</li><li>Ability to brief and/or train officers on procurement process and procedures</li><li>Ability to recommend innovative and effective methods of resolving procurement issues</li></ul>Desirable<ul><li>Experience of managing Public Sector procurements</li><li>Experience of using eTendering systems</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This is an exciting time to be in procurement with the new Procurement Act 2023 recently coming into force. You will help to shape the Council’s approach and there will be opportunities to contribute to broader procurement aspects such as social value, sustainability and modern slavery As part of SPG, you will help us to provide the excellent quality services that make a real difference to the people of HertfordshireYou will get involved with a wide range of procurements covering all of the Council’s service areas including highways, property, adult social care, children’s services, public health and community protection. This role will give you a fantastic diversity of experience in public service provisionThis job role is within the Corporate Services, level 10&nbsp;job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Zoe.Upson@hertfordshire.gov.uk" target="_blank">Zoe.Upson@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1st December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.





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Hertfordshire County Council

Procurement Officer

Job Title: Senior Procurement Officer - Best Practice Delivery Starting Salary: £48,226 progressing to £53,459 per annum&nbsp; Hours: 37 per week Location: Stevenage with hybrid working opportunitiess Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Join our high-performing Procurement team at Hertfordshire County Council, where you'll play a key role in delivering strategic and technical procurement expertise, and tender management services across our departments.You will be part of a team which acts as the Council’s strategic centre of excellence for procurement, providing advice on procurement and commissioning activities for all departments, technical support for above UK threshold tenders, and advice on national frameworks and quotation procedures.You will be working closely with colleagues in the Commercial Law team, and FinanceThe team provides best practice advice, training, templates, and manages procurement systems.Our team has a significant track record of implementing successful contracts offering value for money outcomes while delivering quality services.<h4>About the role</h4>Reporting to the Head of Procurement:<ul><li>You will be responsible for disseminating procurement best practice advice across the authority, including organisation and operation of the Contracting Best Practice Group, which includes representatives from all departments.</li><li>By reviewing, amending and developing new documentation, templates and processes in collaboration with the other members of the team, you will support procurement activities across the Council.</li></ul>Compliance<ul><li>You will maintain, review and amend the council’s contract regulations (through discussion with the commercial law team) on a regular basis.</li><li>You will work with the Shared Internal Audit Service (SIAS) to facilitate any procurement related audits conducted annually.</li><li>You will ensure any new or amended procurement related legislation is implemented in the council’s procedures.</li></ul>Training and Guidance<ul><li>You will ensure provision of succinct guidance materials to disseminated procurement best practice across the organisation.</li><li>You will lead on the provision of general and specific procurement training in the council.</li></ul>Collaboration<ul><li>You will collaborate with district and borough council procurement officers to foster a coordinated approach to procurement activities across Hertfordshire, including participation in the Supply Hertfordshire forum.</li><li>You will contribute to any transition activity as part of the Local Government Reorganisation project in collaboration with district and borough colleagues.</li></ul>Team Leadership &amp; Support<ul><li>You will provide senior leadership to the team when required.</li><li>You may on occasion be asked to support the wider Strategic Procurement Group in its other activities, particularly in periods of high work volume and/or resource shortage</li></ul><h4>About you</h4>EssentialQualifications<ul><li>Educated to degree/HND level (or equivalent);</li><li>or have 2 ‘A’ levels (or equivalent) combined with at least 2 years relevant work experience</li></ul>Interpersonal &amp; Communication skills<ul><li>Ability to influence senior managers internally and externally on projects.</li><li>Ability to resolve queries effectively</li></ul>IT skills<ul><li>Ability to use standard IT packages, especially Microsoft Office 365.</li></ul>Organisational &amp; Team Management skills<ul><li>Ability to supervise and motivate team members, identifying priorities, delegating work effectively and ensuring performance.</li><li>Commitment to working in a collaborative way</li><li>Demonstrable commitment to staff development</li></ul>Procurement skills and knowledge<ul><li>Up to date knowledge of local, national and international legislation and rules pertaining to public procurement</li><li>Ability to provide professional advice and leadership to service managers, particularly but not exclusively in relation to procurement legislation and best practice</li><li>Experience of designing and delivering presentations and/or training</li></ul>Analytical Skills<ul><li>Ability to make balanced judgements based on all available information about procurement and contract proposals and options.</li><li>Provide effective challenge to services about procurement and contract proposals ensuring maximum benefit to the public purse.</li></ul>Commercial awareness<ul><li>Ability to understand business needs in order to assess, evaluate and recommend options.</li><li>Ability to demonstrate awareness of wider implications (for example, political, managerial or equal opportunities) of advice/options in relation to procurement.</li></ul>Desirable:<ul><li>Experience of running Public Sector procurement exercises</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact Paul Drake on 01992 588747 for an informal discussion about the role.Interview Date: Week commencing 1st December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.





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Senior Procurement Officer - Best Practice Delivery

Housing Support Worker (Caseworker) – Homeless Adults ServiceAre you passionate about supporting people to move forward, but not looking for a personal care role? We’re looking for a proactive, organised Housing Support Worker to join our friendly team, providing temporary accommodation and support to adults experiencing homelessness. We support adults from all walks of life who, for various reasons, have found themselves without a home.Please note: This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.About the role:In this role, you will provide practical and emotional support to customers, helping them manage their tenancy, develop independent living skills, and access the right support. You’ll work with customers to set and achieve their goals, always promoting choice and independence. Liaising with partner agencies such as health services, benefits offices, and local authorities will be key to ensuring customers receive the support they need. You’ll also maintain accurate records, contribute to a safe and supportive environment, and support the smooth running of the service, including move-ins, sign-ups, and low-level housing management tasks.About you:<ul><li>Experience supporting people in a casework, advice, or advocacy role (voluntary or paid).</li><li>Excellent communication and organisational skills.</li><li>Able to work collaboratively, with a positive, can-do attitude.</li><li>Confident using IT and maintaining records.</li><li>Committed to equality, diversity, and inclusive practice.</li><li>Knowledge of housing, welfare benefits, or homelessness issues is an advantage.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.We offer:<ul><li>25 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li><li>Regular support, supervision, and opportunities for training and development.</li></ul>Please read before applying:<ul><li>We are unable to provide visa sponsorship, so you must have the right to work in the UK.</li><li>As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.</li><li>Interviews will be held on teams during the middle of November. </li><li>This is a 24/7 service and there will be expectation to undertake temporary 'sleep in' on top of your working hours where you will be entitled to receive an allowance on top of your annual salary. </li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> <ul></ul>

Peabody

Housing Support Worker

Care Support Worker – Help People Live Their Best Lives Every Day Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts—and where every day brings new opportunities to brighten someone’s life.Charles Harper House is a supported housing service for people with learning disabilities and sensory impairments, such as visual or hearing loss. The scheme consists of eight self-contained flats, two on-site offices, a communal area, and a large garden. Staff in the service are trained in British Sign Language (BSL), and it is essential that you hold a Level 2 qualification in BSL for this role.What You’ll Do<ul><li>Support people with personal care, health needs, and daily living tasks</li><li>Help individuals express themselves and make choices that matter to them</li><li>Encourage hobbies, interests, and community activities</li><li>Build strong relationships with families, friends, and professionals</li><li>Keep homes safe, clean, and comfortable</li><li>Work flexibly across services—including evenings, weekends, and overnight shifts</li><li>Maintain accurate records and contribute to reviews and team meetings</li><li>Promote health, safety, and uphold quality standards</li></ul>What You’ll Need<ul><li>A kind heart and a compassionate mindset</li><li>A sense of humour and a resilient attitude</li><li>Great communication skills and a team spirit</li><li>Willingness to work flexibly, including unsociable hours</li><li>Respect for diversity and individual needs</li><li>Ability to maintain accurate records and meet deadlines</li><li>A satisfactory DBS check</li><li>Qualified in British Sign Language (Level 2 or above) – essential</li><li>Experience in care or support (voluntary or paid) – desirable but not essential</li><li>Care Certificate or NVQ Level 2 in Health &amp; Social Care – desirable but not essential</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>25 days annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme and discount portal</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li><li>Paid training and development opportunities</li><li>Employee assistance programme</li><li>Staff recognition schemes</li></ul>Please Read Before ApplyingYou must hold a British Sign Language (Level 2 or above) in order to apply. This role follows a 24/7 working pattern, which includes overnight shifts, weekends, and bank holidays. You’ll need to be flexible and ready to support people when they need you most.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Interviews will be ongoing and will be no later than Friday 28th November. Got questions? Reach out to George Murphy, Talent Specialist at <a href="mailto:george.murphy@peabody.org.uk" target="_blank">george.murphy@peabody.org.uk</a>





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Care Support Worker - British Sign Language

Care Support Worker – Help People Live Their Best Lives Every Day Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts—and where every day brings new opportunities to brighten someone’s life.What You’ll Do<ul><li>Support people with personal care, health needs, and daily living tasks</li><li>Help individuals express themselves and make choices that matter to them</li><li>Encourage hobbies, interests, and community activities</li><li>Build strong relationships with families, friends, and professionals</li><li>Keep homes safe, clean, and comfortable</li><li>Work flexibly across services—including evenings, weekends, and overnight shifts</li><li>Maintain accurate records and contribute to reviews and team meetings</li><li>Promote health, safety, and uphold quality standards</li></ul>What You’ll Need<ul><li>A kind heart and a compassionate mindset</li><li>A sense of humour and a resilient attitude</li><li>Great communication skills and a team spirit</li><li>Willingness to work flexibly, including unsociable hours</li><li>Respect for diversity and individual needs</li><li>Ability to maintain accurate records and meet deadlines</li><li>A satisfactory DBS check</li><li>Experience in care or support (voluntary or paid) – desirable but not essential</li><li>Care Certificate or NVQ Level 2 in Health &amp; Social Care – desirable but not essential</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>25 days annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme and discount portal</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li><li>Paid training and development opportunities</li><li>Employee assistance programme</li><li>Staff recognition schemes</li></ul>Please Read Before ApplyingThis role follows a 24/7 working pattern, which includes overnight shifts, weekends, and bank holidays. You’ll need to be flexible and ready to support people when they need you most.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Interviews will be ongoing and will be no later than Friday 14th November. Got questions? Reach out to George Murphy, Talent Specialist at <a href="mailto:george.murphy@peabody.org.uk" target="_blank">george.murphy@peabody.org.uk</a>





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Care Support Worker

Care Support Worker – Help People Live Their Best Lives Every Day Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts—and where every day brings new opportunities to brighten someone’s life.What You’ll Do<ul><li>Support people with personal care, health needs, and daily living tasks</li><li>Help individuals express themselves and make choices that matter to them</li><li>Encourage hobbies, interests, and community activities</li><li>Build strong relationships with families, friends, and professionals</li><li>Keep homes safe, clean, and comfortable</li><li>Work flexibly across services—including evenings, weekends, and overnight shifts</li><li>Maintain accurate records and contribute to reviews and team meetings</li><li>Promote health, safety, and uphold quality standards</li></ul>What You’ll Need<ul><li>A kind heart and a compassionate mindset</li><li>A sense of humour and a resilient attitude</li><li>Great communication skills and a team spirit</li><li>Willingness to work flexibly, including unsociable hours</li><li>Respect for diversity and individual needs</li><li>Ability to maintain accurate records and meet deadlines</li><li>A satisfactory DBS check</li><li>Experience in care or support (voluntary or paid) – desirable but not essential</li><li>Care Certificate or NVQ Level 2 in Health &amp; Social Care – desirable but not essential</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>25 days annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme and discount portal</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li><li>Paid training and development opportunities</li><li>Employee assistance programme</li><li>Staff recognition schemes</li></ul>Please Read Before ApplyingThis role follows a 24/7 working pattern, which includes waking night shifts, weekends, and bank holidays. You’ll need to be flexible and ready to support people when they need you most.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Interviews will be ongoing and will be no later than Friday 14th November. Got questions? Reach out to George Murphy, Talent Specialist at <a href="mailto:george.murphy@peabody.org.uk" target="_blank">george.murphy@peabody.org.uk</a>





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As a Mobile Caretaker, you’ll be the go-to person for keeping Peabody estates clean, safe, and welcoming. You’ll travel across multiple sites, making sure communal areas are spotless, hazards are reported, and residents feel proud of where they live. With a company van provided, you’ll be out and about, making a visible difference every day.What you’ll do<ul><li>Provide cover for caretaking and gardening colleagues across our estate portfolio</li><li>Keep communal areas clean, tidy, and graffiti-free</li><li>Report repairs, vandalism, and safety hazards</li><li>Attend estate walkabouts to help tackle anti-social behaviour</li><li>Maintain refuse systems and carry out scheduled cleaning tasks</li><li>Perform safety checks, including emergency lighting and fire alarm testing</li><li>Work closely with the Estate Services Area Manager to keep everything running smoothly</li></ul>What you’ll need<ul><li>A valid UK driving licence</li><li>Great customer service and communication skills</li><li>Basic literacy and numeracy</li><li>Understanding of health and safety regulations</li><li>Ability to work independently and manage your own workload</li><li>Physically fit and ready for hands-on work</li><li>A flexible, proactive attitude and a team-player mindset</li><li>Willingness to undergo a Basic DBS check</li></ul>Why Join Us? When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What We Offer<ul><li>30 days’ annual holiday (plus bank holidays)</li><li>2 paid volunteering days each year</li><li>Flexible benefits scheme including healthcare, dental, tech, vouchers, and more</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li><li>Family-friendly policies</li><li>Access to professional development and training</li></ul> Please read before applying: This is a mobile role, so flexibility is key. This role is based in Reading, but you will be required to cover all areas of the North Counties. You’ll be travelling between sites in a company van, and you’ll need a full UK driving licence. A Basic DBS check is required.Interviews will be ongoing until no later than Friday 14th November.If this sounds like we’re right for you and you’d love to be part of Peabody, we’d like to hear from you.Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





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Estates Services Relief Team Operative

Estate Services Caretaker – Make a Visible Difference Every DayDo you take pride in keeping things clean, safe, and running smoothly? Love being out and about, meeting people, and making a real impact in your community? Then this could be the perfect role for you.At Peabody, we’re looking for a hands-on, people-focused Estate Services Caretaker to help us keep our estates looking their best. From lighting checks to cleaning communal areas, you’ll be the friendly face residents rely on to keep things spotless and welcoming.What Your Day Might Look Like<ul><li>Start with a lighting check—swap out any bulbs that need replacing</li><li>Roll up your sleeves and get stuck into cleaning duties across your designated areas</li><li>Work closely with your team and residents to keep things running smoothly and safely</li><li>Be a visible, approachable presence on-site five days a week</li></ul>What Makes This Role SpecialYou won’t be stuck behind a desk—you’ll be out on site, making a real difference every day. You’ll be part of a supportive team that values your input and gives you the tools to succeed, including a company van to help you get the job done.And here’s a little extra: once you’re employed at Peabody, you can refer friends to any of our roles and receive £250 when they start!We’re Looking for Someone Who<ul><li>Has a full, clean UK driving licence</li><li>Brings experience in caretaking or cleaning</li><li>Knows their way around powered equipment</li><li>Loves helping people and takes pride in their work</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What You’ll Get in Return<ul><li>30 days’ holiday (plus bank holidays)</li><li>2 paid volunteering days each year</li><li>Access to a flexible benefits scheme and discount portal</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li><li>And the satisfaction of knowing you’re making a real difference</li></ul>Please Read Before ApplyingThis role requires a Basic DBS check and a full UK driving licence. Please note: Peabody does not offer sponsorship for this role.Interviews are ongoing until Friday 14th November.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Got questions? Reach out to George Murphy, Talent Specialist at <a href="mailto:george.murphy@peabody.org.uk" target="_blank">george.murphy@peabody.org.uk</a>





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Estate Services Caretaker

Ealing Council’s housing strategy for 2025 – 2030 is an uncompromisingly ambitious plan to tackle the borough’s acute housing challenges. We want to ensure that every resident has access to a good quality, genuinely affordable home within a thriving community where they can live healthier and happier lives.This role offers an exciting opportunity to play a key role in driving transformation, fostering innovation, and building partnerships that deliver real change for our communities.The Housing &amp; Environment directorate manages and improves over 17,000 council homes, ensuring that every resident has a safe, warm, and welcoming place to live. We’re committed to resident-led service design, continuous improvement, and the highest standards of compliance and safety.This new role has a clear remit to achieve the highest levels of performance in this fundamental area. We’re looking for candidates with experience of leading the full landlord function across a major housing portfolio.Supported by a team of around 200 colleagues, you’ll ensure the delivery of safe, high-quality, and resident focused services to tenants and leaseholders alike, in a way which delivers not only statutory obligations and best practice, but also our wider organisational ambitions.If you’re passionate about making Ealing a better place, please visit <a href="https://url.uk.m.mimecastprotect.com/s/BObjC2Rz2H5LJBxC1hqu56kgO?domain=faerfield.co.uk" target="_blank">www.faerfield.co.uk/ealing-od-hls</a> for more information and to apply.You can find out more about Ealing Council at <a href="https://faerfield.co.uk/jobs/permanent-roles/lb-ealing" target="_blank">Opportunities with Ealing Council :: Faerfield Ltd</a>.<ul></ul>

London Borough of Ealing

Operational Director of Housing Landlord Services

Ealing Council’s housing strategy for 2025 – 2030 is an uncompromisingly ambitious plan to tackle the borough’s acute housing challenges. We want to ensure that every resident has access to a good quality, genuinely affordable home within a thriving community where they can live healthier and happier lives.This role offers an exciting opportunity to play a key role in driving transformation, fostering innovation, and building partnerships that deliver real change for our communities.The Housing &amp; Environment directorate manages and improves over 17,000 council homes, ensuring that every resident has a safe, warm, and welcoming place to live. We’re committed to resident-led service design, continuous improvement, and the highest standards of compliance and safety.You’ll rapidly envelop a detailed and accurate picture of the condition of all council-owned stock, and use this insight to develop an effective and comprehensive asset management plan that delivers safe, warm and dry homes for all.Overseeing a team of 175, with an annual capital budget of c.£45m, you’ll bring an impressive track record of rapid acceleration of improvement, a nuanced grasp of managing major contracts, and a high level of analytical and organisational skill.If you’re passionate about making Ealing a better place, please visit <a href="https://url.uk.m.mimecastprotect.com/s/XkQEC3lBESDjJyjhDs6uQlaeR?domain=faerfield.co.uk" target="_blank">www.faerfield.co.uk/ealing-ad-ham</a>for more information and to apply.You can find out more about Ealing Council at <a href="https://faerfield.co.uk/jobs/permanent-roles/lb-ealing" target="_blank">Opportunities with Ealing Council :: Faerfield Ltd</a>.<ul></ul>

Assistant Director Housing Asset Management

We have an exciting opportunity within our busy Customer Service team. We are currently seeking 3 full-time and 1 part-time enthusiastic and highly motivated people to join us as a Customer Service Advisor, our office working hours are Monday-Thursday 8.30-5pm and Friday 8.30am-4.30pm We are looking for individuals who have excellent communicators at all levels. The ideal candidates will be professional and have a positive attitude, have experience of dealing with customers and be able to work under pressure. Ideally, the candidates will have extensive computer experience (although some training will be given). They will need to demonstrate that they can provide an excellent service to all customers contacting the Council in accordance with the Council’s Customer Charter and ensure that a positive image of the Council is conveyed at all times.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Uttlesford District Council (Essex)

Customer Service Advisors

<h4>Housing Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:EnhancedCastle Point Borough Council - Castle Point, EssexHousing Customer Relations OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: Thursday 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about delivering exceptional customer service and driving continuous improvement in housing services. You will thrive in a dynamic environment where you skills in complaint resolution and stakeholder engagement make a real difference.As our Housing Customer Relations Officer, you’ll lead the complaints and customer relations function within Housing Management Services. You’ll ensure statutory compliance, high-quality service delivery, and use feedback to shape future housing policies and services. You’ll be the key contact for residents, Members, MPs, and external stakeholders, managing complex complaints, Ombudsman enquiries, FOIs, and subject access requests. Your insights will help us improve tenant satisfaction and build sustainable, effective services.Key Responsibilities• Lead and coordinate complaints and casework across housing services• Ensure timely, accurate responses that meet regulatory standards• Liaise with the Housing Ombudsman and produce performance reports• Analyse feedback and implement service improvements• Provide expert advice on complaint resolution and regulatory compliance• Represent the Council at internal and external meetingsAbout YouWe are looking for someone who has:• Strong understanding of complaints handling and customer service• Experience in social housing or local authority settings• Knowledge of housing regulations, TSMs, and statutory procedures• Excellent IT skills (Microsoft Office, Outlook, Excel, PowerPoint)• Ability to influence, negotiate, and manage change• Full driving licence and access to transport with business insuranceNot only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/648/Housing Customer Relations Officer.pdf">Housing Customer Relations Officer.pdf</a> (166kb)</li></ul>





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Castle Point Borough Council

Housing Customer Relations Officer

<h4>Housing Engagement Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: TwoDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexHousing Engagement OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: 6th November 2025Castle Point Borough Council is seeking to appoint two dedicated and compassionate Housing Engagement Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As Housing Engagement Officer, you’ll be at the heart of our resident engagement strategy—organising events, facilitating groups, and building strong relationships with stakeholders. You’ll help develop Tenant &amp; Resident Associations (TRAs), resident forums, coordinate surveys, and ensure our services meet the Regulator for Social Housing’s Consumer Standards, especially around Transparency, Influence and Accountability.Key Responsibilities<ul><li>Deliver inclusive and effective resident engagement services</li><li>Promote and support TRAs and other stakeholder groups</li><li>Organise and attend meetings and events, taking minutes and following up actions</li><li>Use social media, newsletters, and other channels to promote engagement opportunities</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Excellent communication and facilitation skills</li><li>Strong organisational and administrative abilities</li><li>Proven experience in resident engagement or tenant participation</li><li>Knowledge of housing regulation and consumer standards</li><li>IT literacy including Microsoft Office tools</li><li>A respectful, empathetic approach and commitment to equality and diversity</li><li>A valid driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/650/Housing Engagement Officer .pdf">Housing Engagement Officer .pdf</a> (169kb)</li></ul>





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Housing Engagement Officer

<h4>Neighbourhood Management Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £38,220 - £41,771 per annum (Grade 7 - SCP 27 - 31)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexNeighbourhood Management OfficerFull Time – 37 hours Grade 7 – SCP Range 27-31£38,220 - £41,771Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Neighbourhood Management Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if are passionate about creating safe, vibrant neighbourhoods where residents can thrive. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. If you thrive on building strong relationships with residents, ensuring tenancies are sustainable, and helping to shape communities, we encourage you to apply for this role.Key Responsibilities<ul><li>Managing a patch of tenancies, leases and licences, including sheltered housing</li><li>Conducting tenancy audits and neighbourhood inspections</li><li>Supporting vulnerable residents and linking them to vital services</li><li>Tackling anti-social behaviour and safeguarding concerns</li><li>Leading on tenancy changes, complaints and legal proceedings</li><li>Collaborating with internal teams and external partners to deliver high-quality housing services</li></ul>About YouWe are looking for someone who:<ul><li>Experienced in housing or customer service</li><li>Skilled in communication, problem solving and partnership working</li><li>Has knowledge about housing legislation, welfare benefits and safeguarding</li><li>Has IT skills and is confident using Microsoft Office</li><li>Committed to equality, diversity and excellent customer care</li><li>Has experience in sheltered housing or similar environments</li><li>Has a flexible attitude to being called upon to work in an emergency or unusual circumstances</li><li>Holds a valid driving licence and has access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/651/Neighbourhood Management Officer JD.pdf">Neighbourhood Management Officer JD.pdf</a> (175kb)</li></ul>





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Neighbourhood Management Officer

<h4>Senior Leaseholder and Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £42,839 - £47,181 per annum (Grade 8 SCP 32 - 36)Working Hours: 37 hours per week Contract Duration: Permanent Number of Positions: OneDBS Check: EnhancedCastlepoint Borough CouncilCastle Point, EssexSenior Leasehold and Customer Relations OfficerFull Time – 37 hours Grade 8 – SCP Range 32-36£42,839 - £47,181Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Senior Leasehold and Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As our Senior Leasehold and Customer Relations Officer, you’ll manage a dedicated team focussed on resident engagement, customer relations and complaints resolution – ensuring our services are transparent, accountable and responsive.Key Responsibilities<ul><li>Lead and develop a team of Customer Relations and Engagement Officers</li><li>Champion resident involvement through Tenant &amp; Resident Associations and community initiatives</li><li>Oversee complex complaints and casework, ensuring timely and effective resolution</li><li>Drive service improvements using resident feedback and Tenant Satisfaction Measures (TSM)</li><li>Ensure compliance with housing regulations and the Regulator of Social Housing Consumer Standards.</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Strong leadership skills</li><li>Brings experience in social housing, complaints handling and resident engagement</li><li>Understands housing regulations, TSMs and local government operations</li><li>Is confident in influencing stakeholders and driving change</li><li>Full driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/649/Senior Leaseholder and Customer Relations Officer .pdf">Senior Leaseholder and Customer Relations Officer .pdf</a> (174kb)</li></ul>





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Senior Leaseholder and Customer Relations Officer

<h2>About us</h2>Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?<h2>About the job</h2>Salary: £53,460 to £56,681 per year plus £3,203 car benefit allowance plus up to £4,000 Market Rate Supplement Hours per week: 37 Contract type: PermanentWe have an exciting opportunity available within our legal team where you will assist in making sure an efficient, effective and economic legal service is delivered to the Council, its Executive, Committees, Sub Committees, departments and its wholly owned companies.Working within the property planning and Contracts team, you will conduct and manage a mixed caseload of commercial contracts, procurement and governance related work.<h2>About you</h2>We are looking for an experienced lawyer with a broad range of good commercial contracts and procurement experience, ideally within a local government/public sector context.You must be able to demonstrate significant experience of undertaking complex legal work in commercial contracts and procurement and have a sound understanding of the applicable legal framework.The post holder must be capable of working under pressure, taking initiative and adopting proactive approaches to deliver a fast and efficient service and must be able to perform legal work with minimum supervision.You must be able to communicate at all levels clearly and concisely, providing professional and commercial advice to a wide range of clients within the Council.You must be a UK qualified Solicitor or Barrister or Fellow of CILEX with substantial relevant post qualification experience and hold a practicing certificate with a minimum of six years plus post qualification experience.Please ensure your supporting statement demonstrates your experience and knowledge in order for your application to be considered.<h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application: <a href="https://jobs.luton.gov.uk/how-to-apply/" target="_blank">https://jobs.luton.gov.uk/how-to-apply/</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1228931&amp;ptId=11960" target="_blank">download: JD M5 Solicitor -Senior Contract Solicitor 14.10.21 FINAL (1).pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1228932&amp;ptId=11960" target="_blank">download: Luton_Values_Flyer (1) (3).pdf</a></li></ul>





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Luton Borough Council

Senior Solicitor -  Contracts and Procurement

<h2>About the job</h2>Salary: £53,460 - £56,681 a year plus £3,203 car benefit allowance and £5,000 market supplement Hours per week: 37 Contract type: PermanentMake a difference that lasts – lead a truly multi-disciplinary teamWe’re building a bold new Family Help model that wraps the right professionals around families at the right time. As our Family Help Team Manager you will coordinate social workers, psychologists, PCSO’s, CAMHS clinicians, housing officers, youth workers and many others to deliver joined-up early-help and child-in-need services that keep children safe and thriving in their own homes and communities.What you’ll be doing<ul><li>Inspire and lead a diverse team of specialists, embedding a culture of high support and high challenge.</li><li>Hold strategic oversight of all early-help and child-in-need cases, making decisive safeguarding judgements – including initiating Care Proceedings where necessary.</li><li>Drive practice quality – champion evidence-based interventions, run reflective supervision, and track impact through robust QA and performance indicators.</li><li>Forge strong partnerships with schools, health, police, voluntary and community sectors so families experience one seamless service.</li><li>Manage resources wisely – set priorities, control a devolved budget and deploy staff and commissioned services for maximum impact.</li><li>Promote continuous learning – coach, mentor and develop practitioners so that excellent social work flourishes across the service.</li></ul>Interviews for this post will take place w/c 3rd November 2025.Please note this role does not attract sponsorship.<h2>About you</h2>You’re an experienced and confident social care professional with a strong background in Family Help, Safeguarding, and Child Protection. You lead with purpose, make sound decisions in complex situations, and are passionate about delivering high-quality services for children and families.You bring:<ul><li>Significant experience&nbsp;in children’s social care, including early help and statutory work.</li><li>A proven ability to&nbsp;manage, motivate and develop&nbsp;multidisciplinary teams.</li><li>Strong&nbsp;decision-making&nbsp;skills, particularly in safeguarding and complex casework.</li><li>A track record of&nbsp;supporting high standards&nbsp;through supervision, coaching, and quality assurance.</li><li>Excellent communication&nbsp;skills – able to write clear reports and represent the service at all levels.</li><li>Experience&nbsp;managing budgets&nbsp;and deploying resources effectively.</li><li>In-depth&nbsp;knowledge of relevant legislation, guidance, and best&nbsp;practice in children’s&nbsp;services.</li><li>A collaborative approach, with experience working across agencies to achieve better outcomes.</li></ul>Essential:<ul><li>Social work qualification (DipSW, CQSW or equivalent)</li><li>Registered with Social Work England</li></ul>You're driven, child-focused, and ready to lead meaningful change.<h2>About us</h2>Luton Council has been selected to deliver the government’s Families First for Children Pathfinder programme.Luton is one of seven new areas in the second wave to be chosen with the aim of protecting vulnerable children from harm and improving services to help more children stay with their families in safe and loving homes.The programme is an amazing opportunity for Luton to shape future social care practice, which includes closer working relationships with our health, police, education and voluntary sector partners.Children are at the heart of everything we do in Luton, and we are very proud of the tremendous work that is already taking place together with our partners, including the development of our Family Hubs and working towards making Luton a child-friendly town where our children and young people can grow up feeling happy, healthy and secure.Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.<h2>Additional information</h2>We offer a range of excellent staff benefits which include: <ul><li>From 25&nbsp;to 32&nbsp;days’ annual leave:&nbsp;linked to length of service and grade</li><li>Buying annual leave scheme:&nbsp;buy up to 20 days additional annual leave</li><li>Career Pathways:&nbsp;step up in your career or move into a specialist area</li><li>Pension scheme:&nbsp;with generous employer contributions of up to&nbsp;20.2 per cent (at July 2023) and 3x salary death in service grant</li><li>Generous relocation package:&nbsp;up to £8,000 (subject to eligibility)</li><li>Employee Assistance Programme:&nbsp;a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home</li><li>Work/life balance:&nbsp;flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns</li><li>Training and support:&nbsp;unlimited access to development courses, mentoring and support and clear career pathways</li><li>Staff offers:&nbsp;includes discounts on your MOT, gym and fitness, restaurants and salons</li><li>Arriva Travel Club:&nbsp;great value savings on local bus travel</li><li>Friday Funday Socials -&nbsp;One Friday every 2 months where we encourage our staff to get together to socialise after work</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1545657&amp;ptId=11957" target="_blank">download: M5 Team Manager - Family Help JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1545658&amp;ptId=11957" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





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