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<p><strong>About the role</strong></p><p><br></p><p>At Peabody, our aim is to improve the quality of life for our residents. As a Collections Officer, you’ll play a key role in helping us achieve this by maximising income collection, reducing rent arrears and supporting customers to sustain their tenancies.</p><p>This is a frontline role within our Income Collections team, with a strong focus on early intervention and customer engagement. You’ll be the first point of contact for customers in arrears, using data, insight and agreed policies to deliver an effective, legally compliant rent collection service while placing the customer at the heart of everything you do.</p><p><br></p><p><strong>What you’ll do:</strong></p><p><br></p><ul><li>Manage a caseload of customer rent accounts across general needs and supported housing tenures, proactively maximising income collection while supporting customers to meet their rent obligations.</li><li>Monitor rent accounts on a weekly basis, taking timely and appropriate action to recover unpaid rent and other charges.</li><li>Carry out proactive outbound calls and case management activity to meet clearly defined performance targets and prevent arrears escalation.</li><li>Deliver an efficient, effective and legally compliant arrears service, with a strong focus on tenancy sustainment and early intervention.</li><li>Provide clear advice and support to customers on debt prevention, welfare reform and benefits entitlement.</li><li>Support customers to access Universal Credit and other housing-related benefits, working collaboratively with the DWP and Peabody’s Financial Inclusion team where appropriate.</li><li>Signpost and refer customers to internal support services, including Financial Inclusion, Tenant and Family Sustainment and Employment teams, to provide holistic support.</li><li>Manage the legal recovery process from start to finish, including preparing paperwork, making court applications, attending court and evictions where required.</li><li>Maintain a strong working knowledge of Peabody’s arrears escalation processes, policies and procedures, acting as a subject matter expert within the business.</li><li>Work collaboratively with colleagues and stakeholders, adapting to changing legislation, business priorities and customer needs.</li><li>Champion Peabody’s values and deliver a consistently high standard of customer service.</li></ul><p><br></p><p><strong>What you’ll bring:</strong></p><ul><li>Experience managing rent arrears and income collection across a range of housing tenures.</li><li>Strong knowledge of the arrear’s recovery process, welfare reform and housing-related benefits.</li><li>Proven experience of delivering excellent customer service in a fast-paced, target-driven environment.</li><li>Excellent organisational skills with the ability to manage a diverse caseload, prioritise effectively and meet deadlines.</li><li>Well-developed questioning, listening, influencing and negotiation skills, with the ability to support customers experiencing financial exclusion.</li><li>Excellent written and verbal communication skills, supported by strong numeracy and IT capability.</li><li>Experience of working collaboratively with internal and external stakeholders, including engaging with vulnerable customers.</li><li>Understanding of the importance of data quality and integrity, with the ability to use data to inform decision-making.<br></li></ul><p><br></p><p><strong>Why join us? </strong></p><p><br></p><p>At Peabody, our values guide everything we do: <strong>Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together</strong>. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.</p><p><br></p><p><strong>What we offer</strong></p><p><br></p><ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days per year</li><li>Hybrid and flexible working arrangements</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul><p><br></p><p><strong>Please read before applying:</strong></p><p><br></p><p>We reserve the right to close the advert early if we receive a high volume of suitable applications.</p><p><strong>Interviews will be held in person at our offices in Westminster Bridge Road on Tuesday 27th January 2026 </strong></p><p>To apply for the Collections Officer role, please click <strong>‘Apply Now’</strong> and submit your CV along with a brief statement explaining why you’re a great fit for the role.</p><p>If you have any questions, please contact <strong>victoria at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a></strong></p><p>Please note: Peabody does not offer sponsorship.</p><ul></ul>

Peabody

Collections Officer

<p>Are you passionate about making a positive impact on resident’s lives? Do you have excellent communication and problem-solving skills? We are looking for an experienced Leasehold and Service Charge Manager to take ownership of rent and service charge planning, ensuring charges are validated and reconciled accurately, compliant and with clear communication to our tenants and leaseholders.</p><p><strong>The Role </strong></p><p>You will be responsible for the development and delivery of the annual plan in relation to rents and service charge calendar. Working alongside housing management colleagues you will directly manage the Rents &amp; Service Charge Analyst and ensure that high quality services are provided internally and externally. You will lead on Section 20 statutory consultation processes, ensuring compliance with relevant legislation and that leaseholders get value for money.</p><p><strong>Who we’re looking for</strong></p><ul><li>Significant and recent leaseholder and rent experience within a social housing environment at management level</li><li>You will provide operational expertise and advice for the delivery of the Leaseholder and Rent service, delivering exemplary services in compliance with relevant regulation and legislation including reporting.</li><li>Experience of managing complex cases in relation to leaseholder policies</li></ul><ul><li>A commitment to delivering excellent customer service.</li></ul><p><strong>What we offer </strong></p><p>When you join us your expertise, skills and experience will be valued, and your career development will be our priority.</p><p>We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.</p><p>We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. </p><p>We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.</p><p>We are conveniently located close to Oxted Station and have some on-site parking.</p><p>In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.</p><p>Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. </p><p><strong>Diversity statement </strong></p><p>At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services.</p><p>We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.</p><p>Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.</p><p><strong>Want to know more?</strong></p><p>If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we would love to hear from you.</p><p>If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Mel Davis at <a href="mailto:mdavis@tandridge.gov.uk" target="_blank">mdavis@tandridge.gov.uk</a></p><p><strong>Local Government Reorganisation</strong></p><p>Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. </p><p>Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. </p><p>When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. </p><p>Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.</p>





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Tandridge District Council

Leaseholder and Service Charge Manager

<p>Civic &amp; Democratic Services Officer </p><p>Grade 6 , SCP 22-26 £33,699 - £37,280</p><p>37 Hours - Permanent </p><p>Why Castle Point? Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving. </p><p>Our values: Trust, Respect, Improving and Learning, and Customer Focus </p><p>Job purpose </p><p>To service the Council’s Committees and other bodies as required, including arranging and attending Member and Officer-level meetings, compiling reports and agendas, minutes and decision notices, despatching committee papers on time, taking and drafting minutes. </p><p>To provide advice to Committee Chairmen, Members, officers and the general public on the Council’s Constitution and governance in relation to meetings, in line with legislative requirements and advice about the declaration of interests, as required. </p><p>To provide advice and make arrangements to facilitate executive decision-making by individual Cabinet Members and the Cabinet, as appropriate. </p><p>To deputise for the Democratic Services Manager in dealing with queries from Councillors or the Council’s Leadership Team and the delivery of functions within the service. </p><p>To advise the Mayor, Deputy Mayor, Cabinet and Leadership Team and external stakeholders on civic activities, ceremonial matters and on civic protocol. </p><p>Key Responsibilities </p><ul><li><p>To service the Council’s Committees and other bodies as required, including arranging and attending Member and Officer-level meetings, compiling reports and agendas, minutes and decision notices, despatching committee papers on time, taking and drafting minutes. </p></li></ul><ul><li><p>To take appropriate action to implement, or to ensure that decisions are implemented, in accordance with the decisions taken in Committee. </p></li></ul><ul><li><p>To give advice and support to Members and Officers as necessary in meetings on the Council’s Constitution and related documents and in particular procedural matters relating to meetings and about the declaration of interests, as required. To advise on the decision-making process, including on executive decision-making by individual Cabinet Members and the Cabinet, and provide advice to Committee Chairmen, Members, officers and the general public on the Council’s Constitution and governance in relation to meetings, in line with legislative requirements. </p></li></ul><ul><li><p>To be responsible for the maintenance, updating and indexing of the computerised records for Democratic Services (including the publication of information on the Committee Management Information System on the Council’s website and the MyCMIS app) and the training and development of the skills of others in the use of these systems. </p></li></ul><ul><li><p>To assist in the development and delivery of the annual Member induction and competency training programme. </p></li></ul><ul><li><p>To plan and organise and attend Mayoral/civic events and engagements. This will involve occasional evening and weekend work. </p></li></ul><ul><li><p>To provide advice on civic and ceremonial matters to Members, officers and the public. </p></li></ul><ul><li><p>To assist in co-ordinating the Mayor’s and Deputy Mayor’s calendar, provide secretarial and technical support, including updating and maintaining the Mayoral Guide and protocol. </p></li></ul><ul><li><p>To assist in co-ordinating arrangements for Operation London Bridge in liaison with the Democratic Services Manager. </p></li></ul><ul><li><p>To assist in co-ordinating the Mayor’s and Deputy Mayor’s calendar, provide secretarial and technical support, including updating and maintaining the Mayoral Guide and protocol. </p></li></ul><p>The Experience You Will Bring </p><ul><li><p>Educated to A Level standard or equivalent experience. </p></li></ul><ul><li><p>Highly effective written and verbal communication skills, including listening skills. </p></li></ul><ul><li><p>Strong interpersonal skills to gain the agreement and acceptance of others including colleagues, senior managers and Members. </p></li></ul><ul><li><p>Up to date knowledge of IT systems used by the Council, including Microsoft Office </p></li></ul><ul><li><p>Ability to work under pressure in a rapidly changing environment, making decisions and solving problems to meet operational targets, involving devising solutions and prioritising the resources available. </p></li></ul><ul><li><p>Resilience and ability to handle potentially difficult customers. </p></li></ul><ul><li><p>Experience of administering meetings and producing minutes of meetings and of writing reports and drafting speeches and press releases. </p></li></ul><ul><li><p>Previous experience in administrative roles </p></li></ul><p>Castle Point Borough Council is proud to be a disability confident Leader. We’re committed to interview all disabled applicants if they meet the minimum requirements of the job. We’re also committed to interview all?veterans?and?care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process. </p><p>Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. </p><p>If you have queries on this role or would like to see a copy of the full role profile, please email <a href="mailto:sworthington@castlepoint.gov.uk" target="_blank">sworthington@castlepoint.gov.uk</a></p><ul></ul>

Castle Point Borough Council

Civic & Democratic Services Officer

<p><strong>DBS Check</strong>:</p>Enhanced <p><strong>Group Ex Wellbeing Instructor</strong></p><p><strong>Salary:</strong> £18 (30 mins) | £22 (45 mins) | £25 (55 mins)</p><p><strong>Role:</strong></p><p>At Castle Point Leisure, our classes are more than just workouts - they are the highlight of our members' day. We are looking for a Wellbeing<strong> Group Exercise Instructor </strong>who is passionate about the Whole-Person approach. Your mission is to deliver inclusive, high-energy, and soul-lifting sessions that improve physical strength, foster social connection, and boost mental health.</p><p><strong>Key Wellbeing Responsibilities</strong></p><p><strong>Holistic Class Experience</strong></p><ul><li><strong>The "DOSE" Factor:</strong> Design and lead sessions that intentionally trigger the body's natural feel-good chemicals: <strong>Dopamine, Oxytocin, Serotonin, and Endorphins.</strong></li><li><strong>Versatile Delivery:</strong> Lead a diverse range of heart-healthy and mind-clearing sessions, including:<ul><li><strong>Les Mills Body Pump:</strong> Building functional strength for daily life.</li><li><strong>Aqua &amp; Active Aerobics:</strong> Creating low-impact, joyful movement for all ages.</li><li><strong>Indoor Cycling:</strong> Driving cardiovascular health and mental resilience.</li></ul></li><li><strong>Inclusion by Design:</strong> Expertly adapt intensities to ensure everyone—from our "Legends" to those on a 12-week wellbeing referral—feels successful and safe.</li></ul><p><strong>2. Safety, Care &amp; Connection</strong></p><ul><li><strong>A Sanctuary for Health:</strong> Maintain a safe, welcoming, and hazard-free environment. You aren't just checking equipment; you are ensuring the "vibe" is perfect for positive change.</li><li><strong>Intuitive Monitoring:</strong> Watch for more than just technique; stay attuned to participant fatigue, mood, and confidence, offering a supportive word exactly when it’s needed.</li><li><strong>The Social Pillar:</strong> Actively encourage the social side of our classes—helping new members find friends and promoting the post-class "café culture" to combat loneliness.</li></ul><p><strong>3. Community Impact &amp; Growth</strong></p><ul><li><strong>Inspiring Longevity:</strong> Promote classes and Health &amp; Wellbeing, helping members see their fitness as a lifelong journey rather than a short-term fix.</li><li><strong>Retention through Rapport:</strong> Use your personality and enthusiasm to build "trusted and enduring relationships," making members look forward to every visit.</li><li><strong>Advocacy:</strong> Act as a wellbeing ambassador for Castle Point Borough Council, representing our values of Trust, Respect, Customer Focus and Continuous Learning.</li></ul><p><strong>4. Professional Wellness Standards</strong></p><ul><li><strong>Evolution:</strong> Attend wellbeing-focused training and development to keep your routines "fresh" and evidence-based.</li><li><strong>Integrity:</strong> Maintain all certifications and administrative tasks with a "Quality First" mindset, ensuring our community receives the gold-standard care they deserve.</li></ul>





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Wellbeing Instructor ( Group Exercise Instructor )

<p><strong>Facilities and Maintenance Assistant</strong></p><p><strong>Castle Point Borough Council Estate's - Community Halls </strong></p><p><strong>Casual Bases - Zero Hour Contract / Grade 3 &amp; SCP 9 – £14.13 per hour</strong></p><p>We are looking for a casual Facilities and Maintenance Assistant to work within our Recreation Service.</p><p><strong>Key Skills and Abilities</strong></p><ul><li>Good interpersonal and communication skills</li><li>Ability to work independently and as part of a team</li><li>Able to respond to emergencies and unforeseen problems</li><li>General maintenance skills and ability to carry out basic handyman duties</li><li>Ability to maintain attendance and keep to a schedule</li></ul><p><strong>Experience</strong></p><p>Previous practical experience working within caretaking, premises management, building cleaning or building maintenance is desirable.<br>Experience of dealing with members of the public and delivering great customer care is highly desirable.</p><p><strong>Qualifications</strong></p><p>Applicants must hold a <strong>current full clean driving licence</strong> and have access to a vehicle, as travel within the area is required.</p><p>Not only is this a great role for the right candidate, but you also get some great benefits including:</p><ul><li>27 days annual leave (pro rata)</li><li>FREE Gym membership</li><li>Local Government Pension Scheme</li><li>Employee Assistance Programme</li></ul><p>For an informal discussion regarding this role, please contact <strong>Mike Todd - </strong><strong><a href="mailto:MTodd@castlepoint.gov.uk" target="_blank">MTodd@castlepoint.gov.uk</a></strong></p><p>The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.<br>Our values: <strong>Trust, Respect, Improving and Learning, and Customer Focus</strong><br>Castle Point Borough Council is an Equal Opportunities Employer.</p>





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Facilities and Maintenance Assistant

<p><strong>Casual Swimming Instructor</strong></p><p><strong>Locations:</strong> Runnymede Leisure Centre (Benfleet) &amp; Waterside Farm Leisure Centre (Canvey Island)<br><strong>Pay:</strong> £15–£19 per hour (depending on qualifications)<br><strong>Contract Type:</strong> Casual</p><p><strong>Closing Date </strong>- 8/2/2026</p><p>Castle Point Borough Council is looking for enthusiastic and committed Swimming Instructors to join our vibrant Swim Academy team. Whether you're newly qualified or looking to develop your skills, we offer a supportive environment and full training to help you thrive.</p><p><strong>About the Role</strong></p><p>As a Swimming Instructor, you’ll:</p><ul><li>Coach pupils aged 4+ in all aspects of swimming.</li><li>Design and deliver safe, progressive, and fun lessons.</li><li>Work closely with the Swim Academy Lead and team to ensure high-quality service delivery.</li><li>Maintain and update your coaching qualifications.</li><li>Work flexible hours to suit the needs of the business.</li></ul><p><strong>What We’re Looking For</strong></p><p>We welcome applications from both qualified instructors and those looking to train. Ideally, you will hold:</p><ul><li>Swim England Level 2 Certificate or STA Award/Certificate</li><li>RLSS NRASTC Qualification (desirable)</li></ul><p>You should also be:</p><ul><li>Friendly, well-presented, and customer-focused.</li><li>Motivated, organised, and able to work under pressure.</li><li>Creative in lesson planning and confident in working with children of all abilities.</li></ul><p><strong>Safeguarding &amp; Commitment</strong></p><p>This role requires an Enhanced DBS check. Castle Point Borough Council is committed to safeguarding children and vulnerable adults and expects all employees to share this commitment.</p><p>We are proud to be an Equal Opportunities Employer.</p><p><strong>Casual Employment Information</strong></p><p>As a casual employee, you can choose whether to accept offered shifts. Once accepted, you are expected to attend work. Engagement ends at the end of each shift, and there is no obligation for future engagements.</p><p><strong>Interested?</strong></p><p>For an informal discussion, please contact <strong>Jack Lloyd, Swim Academy Lead</strong> at <strong><a href="mailto:jlloyd@castlepoint.gov.uk" target="_blank">jlloyd@castlepoint.gov.uk</a></strong>.</p><ul></ul>

Swimming Instructor

<p><strong>DBS Check</strong>:</p>Enhanced <p><strong>Job Location - Runnymede &amp; Waterside</strong></p><p><strong>Grade 3 , SCP 9 -12 - £27,254 - £28,598</strong></p><p><strong>Job Closing - 8/2/2026</strong></p><p><strong>Job Title: Wellness Instructor</strong></p><p><strong>Castle Point Borough Council</strong></p><p>Castle Point Leisure is looking for an empathetic, motivated, and qualified Wellbeing Instructor to guide our community toward healthier, happier lives. You won’t just be teaching exercises; you’ll be a vital partner in our users’ journeys toward total vitality.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Empower &amp; Inspire:</strong> Guide individuals through our Health &amp; Wellbeing programmes, helping them overcome barriers to activity with compassion and expertise.</li><li><strong>Holistic Coaching:</strong> Conduct personalized inductions and "DOSE" chemical education, ensuring every member feels seen, supported, and confident.</li><li><strong>Personal Training with Purpose:</strong> Deliver high-quality training sessions focused on functional longevity, mental wellbeing, and physical strength.</li><li><strong>Community Connection:</strong> Foster a welcoming, inclusive, and social atmosphere where every member—regardless of age or ability—feels they belong.</li><li><strong>Safe Havens:</strong> Ensure our facilities remain a clean, safe, and pleasant sanctuary for our members to focus on their wellness.</li></ul><p><strong>What You Bring:</strong></p><ul><li><strong>A People-First Mindset:</strong> Exceptional customer care skills with the ability to build rapport and listen to the unique needs of our diverse community.</li><li><strong>Qualified Expertise:</strong> A Level 3 Certificate in Personal Training (REPs/CIMSPA) and a Current First Aid Qualification.</li><li><strong>Experience:</strong> A background in gym or community leisure settings with a proven ability to adapt coaching styles for everyone from "Legends" to newcomers.</li><li><strong>Organisational Heart:</strong> Diligence in maintaining client records and a "Health &amp; Safety first" approach to ensure a worry-free environment for all.</li></ul><p><strong>What We Offer:</strong></p><p>Castle Point Borough Council provides a competitive salary and benefits package within a team that truly values work-life balance and mental health. We are a dedicated "Safeguarding First" employer, committed to the welfare of our community and our staff.</p>





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Wellbeing Instructor ( Fitness Instructor )

<p><strong>We are recruiting an </strong><strong>Income Collection and Support Officer</strong><strong>at Caerphilly County Borough Council.</strong><br><br><strong>Working hours: </strong> 37<br><strong>Contract Type: </strong>Full Time, Permanent <br><strong>Location:</strong> Tredomen Business Centre</p><p><strong>Team: </strong>Housing Services</p><p>This position offers an excellent opportunity to become part of our team and provide support across the organization.<br><br><strong>We pay an attractive salary of £31,537 - £34,434 and offer access to training and development opportunities.</strong><br><br>This is an exciting opportunity to join a busy customer focussed team as an Income Collection &amp; Support Officer responsible for managing and recovering outstanding rent payments, offering advice and support to contract holders and helping to maintain their contract with us. </p><p>You will work closely with contract holders who may be facing financial difficulties and will need to ensure they are aware of the support available. We are looking for someone who can work on their own initiative, have strong communication skills, have empathy for contract holders, and who can work independently as well as be part of a supportive team. </p><p><strong>For the role, we ask that you have: </strong></p><ul><li>A Level 3 qualification on the Credit and Qualifications Framework for Wales.</li><li>Current working knowledge of welfare benefits, housing benefits and Universal Credit.</li><li>Experience of working within a Housing environment.</li><li>Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court.</li></ul><p>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.<br><br>To view the Job Description and Person Specification please select the relevant attachment from the attachments list.<br><br>After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jonathan Morgan on 01443 811450 or email <a href="mailto:MORGAJ1@caerphilly.gov.uk" target="_blank">MORGAJ1@caerphilly.gov.uk</a>. <br><br>Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. </p><p>We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. </p><p>If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information.</p>





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Caerphilly County Borough Council

Income Collection and Support Officer

<h4>The role:</h4><p>Southwark Council’s Internship programme is for <strong>Southwark residents aged 16-25</strong> who may be looking to get a great first stepping stone into the world of work. We are excited to announce our upcoming internship cohort to start in March 2026.</p><p>The programme will run for <strong>12 weeks</strong> and will incorporate three key elements:</p><ul><li>Paid work experience</li><li>Master classes</li><li>A group project</li></ul><p><strong>What will you gain on the internship programme?</strong></p><p><strong>Gain Transferrable Skills</strong></p><ul><li>Interns are able to gain skills such as: communication, adaptability, time management, organisation, etc. The experience itself will assist them in gaining meaningful employment, as they are able to evidence knowledge of local government in interviews and their ability to carry out a role.</li></ul><p><strong>Develop Professional Contacts</strong></p><ul><li>Interns will network as part of the experience, which will give them professional contacts. These contacts can help them to secure future employment, advice in their chosen profession and career advice. As part of the support from our team, we will be holding a masterclass on networking.</li></ul><p><strong>Clarification on Future Career</strong></p><ul><li>Internships give people the opportunity to try working in new and exciting services and potentially areas of interest, to narrow down their career path.</li></ul><h4>About you:</h4><p>We’re looking for enthusiastic, curious and motivated individuals who are ready to take their first steps into the world of work. You don’t need previous experience - what matters most is your interest in learning, growing and getting involved.</p><p>You’ll bring a positive attitude, an open mind, and a genuine willingness to try new things. Whether you’re supporting a project, meeting new people or learning how different teams work, you’ll approach each task with confidence and a desire to do your best.</p><p>You’ll also be someone who:</p><ul><li>Enjoys working with others and building positive relationships</li><li>Is dependable and willing to take responsibility</li><li>Approaches challenges with flexibility and a can-do mindset</li><li>Is keen to explore different career paths and understand how the Council serves residents</li><li>Wants to contribute to meaningful work in your community</li></ul><p>Most importantly, you’re excited to be part of a supportive team and ready to make the most of this opportunity.</p><p>*</p><h4>We have Internship opportunities available in the following service areas:</h4><p><strong>Local Economy Team:</strong> Join our Local Economy team as an intern and play a vital role in shaping activities that contribute to the Southwark 2030 vision of a strong and fair economy. In this role, you will support Southwark’s town centres and high streets to thrive as vibrant, cleaner, greener, and safer spaces for residents and visitors. You will research the needs of local entrepreneurs and business owners to help inform strategy and programme design, while also building relationships with Southwark’s wider business community to foster collaboration and growth. This internship offers a unique opportunity to gain hands-on experience in local economic development while developing valuable skills in research, stakeholder engagement, and project delivery.</p><p><strong>Adult Social Care Personal Budget Service: </strong>In this role, you will work on an exciting projects including Supporting the annual price review of our care provisions, helping collate external rate requests for year 26/27, recording and maintaining accurate information, supporting and organising meetings, and working closely with Service managers, social workers, placement colleagues, and external providers. You will bring analytical skills and attention to detail, especially when working with financial data and a collaborative mindset, with the ability to work with both internal teams and external providers. You’ll be part of a dedicated Payments team within the Personal Budgets and Client Finance Service. We provide vital payment functions for Adult social care services. Our culture is collaborative and supportive, with opportunities to learn, develop and play a key role in shaping better outcomes for residents.</p><p>*</p><h4>Additional information:</h4><p>The Internship programme is for 12 weeks and open for residents aged 16-25, please only apply if you meet the requirements.</p><p>We are a Living Wage employer and in line with our aims of leading by example, at the minimum our Interns will be paid at the <strong>London Living Wage.</strong></p><p><strong>About Southwark:</strong></p><p>Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.<br><br>At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.<br><br>Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.</p><p>We particularly welcome applications from members of the Black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.</p><p><strong>Benefits:</strong></p><p><a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">https://jobs.southwark.gov.uk/why-us/</a></p><p><strong>Disability Confident (guaranteed interview) Scheme:</strong></p><p>As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:</p><ul><li>Members of the Armed Forces and veterans</li><li>Are currently in care or have previously been in care.</li><li>If you consider yourself to be disabled or if you have a long-term health condition.</li></ul><p><strong>Recruitment timetable:</strong></p><p>The interview process will include an in-person assessment centre, followed by interviews for candidates who successfully progress to the next stage.</p><p><strong>Closing date: </strong>11:59 PM on 29 January 2026*</p><p><strong><em>*We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.</em></strong></p><p><strong>Stage 1 - Assessment centres:</strong> 10-12 February 2026</p><p><strong>Stage 2 - Interviews:</strong> 17-19 February 2026</p><p>Attachments</p><ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2690891&amp;ptId=110719" target="_blank">Click here to view the Intern Placement Role Profile</a></li></ul>





<ul></ul>

Southwark Council

Intern Placement

<h2>About the job</h2><p><strong>Salary: £53,460 - £56,681 a year plus £3,203 car benefit allowance<br>Hours per week: 37<br>Contract type: Permanent</strong></p><p>As Designated Social Care Officer, you will be responsible for the strategic development, operational delivery, and continuous improvement of Children’s Services and statutory social work interventions relating to Special Educational Needs and Disabilities (SEND).</p><p>You will act as the lead officer for Social Care within the Local Area SEND Service, influencing the design and delivery of services that reflect the needs and voices of children, young people, and families. Working closely with NHS and Department for Education colleagues, you will help shape a coherent, joined-up SEND strategy that meets our legal duties under the Children and Families Act 2014 and the SEND Code of Practice (2015).</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide strategic leadership for social care elements of the Local Area SEND strategy.</li><li>Collaborate with multi-agency partners to design and deliver integrated, person-centred services.</li><li>Use intelligence, data, and insight to inform service development and drive performance.</li><li>Champion the voice of children, young people, and families – ensuring they are heard and reflected in decisions.</li><li>Strengthen cross-sector relationships, including with education, health, voluntary sector partners, and the Parent Carer Forum (EPIC Luton).</li><li>Support the transition of young people with SEND into adulthood through effective cross-agency planning.</li></ul><p><strong>Please note this role does not attract sponsorship</strong></p><h2>About you</h2><p>You are a dynamic, influential professional with deep expertise in SEND and a strong background in social care. You are passionate about achieving positive outcomes for children and families and bring strategic thinking, partnership-building, and a solution-focused mindset.</p><p><strong>You will bring:</strong></p><ul><li>A recognised professional qualification in Social Work.</li><li>Significant experience leading and developing SEND services in collaboration with multi-agency partners.</li><li>A strong track record of motivating and managing teams to achieve performance outcomes.</li><li>In-depth knowledge of key SEND legislation and policies, including the Children and Families Act 2014, SEND Code of Practice, and equalities legislation.</li><li>Proven ability to increase participation of families in service design and delivery.</li><li>Excellent communication, influencing, and negotiation skills – with the ability to work across all levels and sectors.</li><li>Experience of preparing high-quality reports and strategic briefings to shape service direction.</li></ul><p><strong>Why Join Us?</strong></p><p>This is a rare opportunity to play a central role in shaping the future of SEND services in Luton. You’ll be part of a forward-thinking, collaborative leadership team committed to innovation, inclusion, and co-production. We offer a supportive work environment where your expertise will directly contribute to improving outcomes for children and families across the borough.</p><h2>About us</h2><p>Our ambitious <strong>Luton 2040 Vision&nbsp;</strong>– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.</p><p>The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?</p><p>We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough</p><h2>Application process</h2><p><strong>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.</strong></p><h2>Additional information</h2><p>We offer a range of excellent staff benefits which include:<br><br></p><ul><li><strong>From 25&nbsp;to 32&nbsp;days’ annual leave:</strong>&nbsp;linked to length of service and grade</li><li><strong>Buying annual leave scheme:&nbsp;</strong>buy up to 20 days additional annual leave</li><li><strong>Career Pathways:</strong>&nbsp;step up in your career or move into a specialist area</li><li><strong>Pension scheme:&nbsp;</strong>with generous employer contributions of up to&nbsp;20.2 per cent (at July 2023) and 3x salary death in service grant</li><li><strong>Generous relocation package:&nbsp;</strong>up to £8,000 (subject to eligibility)</li><li><strong>Employee Assistance Programme:</strong>&nbsp;a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home</li><li><strong>Work/life balance:</strong>&nbsp;flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns</li><li><strong>Training and support:&nbsp;</strong>unlimited access to development courses, mentoring and support and clear career pathways</li><li><strong>Staff offers:</strong>&nbsp;includes discounts on your MOT, gym and fitness, restaurants and salons</li><li><strong>Arriva Travel Club:</strong>&nbsp;great value savings on local bus travel</li><li><strong>Friday Funday Socials -</strong>&nbsp;One Friday every 2 months where we encourage our staff to get together to socialise after work</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1662946&amp;ptId=12208" target="_blank">download: PREF105708 M5 Designated Social Care Officer for SEND - JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1662947&amp;ptId=12208" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Designated Social Care Officer for SEND

<h2>About the job</h2><p><strong>Salary: £39,152 - £41,771 a year pro rata plus £5,000 market supplement and £963 essential car user allowance (subject to criteria)<br>Hours per week: 37<br>Contract type: Fixed Term for 2 years</strong></p><p><strong>This position is available as a secondment opportunity for 2 years. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.</strong></p><p>We are looking for Occupational Therapists to join our supportive and growing team in Adult Social Care where you will be working to promote the independence, inclusion and well-being of all adults with social care needs.<br><br>You will be working in a Strengths Based way enabling people to:<br>• Have dignity, choice and control in their lives<br>• Live safe, healthy and fulfilled lives<br>• Have an active role in a stronger and prosperous community<br>• Identify the support they need in order to achieve the goals and outcomes that are important to them.<br><br>This role will involve working both independently and as part of a multidisciplinary team to promote the independence of adults and older people in our diverse community. Using a strengths based approach, the emphasis is on promoting enablement and reablement to empower people to live as independently as they can for as long as they can. You will complete a variety of assessments and interventions to overcome occupational barriers using new techniques and technologies, moving and handling skills, specialist equipment, and environmental adaptations.</p><p><strong>Please note this role does not attract sponsorship.</strong></p><h2>About you</h2><p>We are looking for someone who will be self-motivated, positive, flexible and innovative. You will need to be able to work collaboratively and promote the benefits of working as one multi-disciplinary team across health and social care.</p><p>You’ll need to be organised and be able to make professional judgements while working with a variety of complex and challenging cases. Applicants for this public-facing post will need to demonstrate excellent communication skills, maintain quality records and write clear, concise reports.</p><p>You’ll have the opportunity to develop your existing knowledge of the legislation and regulations governing Social Care, Housing, and Health &amp; Safety, and how to interpret this in a modern context including personalisation, eligibility criteria, safeguarding and mental capacity.</p><p>As a qualified Occupational Therapist you will hold professional registration, and have experience in health and social care and as well as experience of partnership and inter-agency working.</p><p>If you think you could become an asset to the team, then please do not hesitate to get in touch. We look forward to receiving your application.</p><h2>About us</h2><p>Our ambitious <strong>Luton 2040 Vision&nbsp;</strong>– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.</p><p>The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?</p><p>We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough</p><h2>Application process</h2><p><strong>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.</strong></p><h2>Additional information</h2><p>We offer a range of excellent staff benefits which include:<br><br></p><ul><li><strong>From 25&nbsp;to 32&nbsp;days’ annual leave:</strong>&nbsp;linked to length of service and grade</li><li><strong>Buying annual leave scheme:&nbsp;</strong>buy up to 20 days additional annual leave</li><li><strong>Career Pathways:</strong>&nbsp;step up in your career or move into a specialist area</li><li><strong>Pension scheme:&nbsp;</strong>with generous employer contributions of up to&nbsp;20.2 per cent (at July 2023) and 3x salary death in service grant</li><li><strong>Generous relocation package:&nbsp;</strong>up to £8,000 (subject to eligibility)</li><li><strong>Employee Assistance Programme:</strong>&nbsp;a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home</li><li><strong>Work/life balance:</strong>&nbsp;flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns</li><li><strong>Training and support:&nbsp;</strong>unlimited access to development courses, mentoring and support and clear career pathways</li><li><strong>Staff offers:</strong>&nbsp;includes discounts on your MOT, gym and fitness, restaurants and salons</li><li><strong>Arriva Travel Club:</strong>&nbsp;great value savings on local bus travel</li><li><strong>Friday Funday Socials -</strong>&nbsp;One Friday every 2 months where we encourage our staff to get together to socialise after work</li></ul><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1685005&amp;ptId=12210" target="_blank">download: Occupational Therapist JD.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1685006&amp;ptId=12210" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Occupational Therapist - Adult Social Care

<h4>Job summary</h4>Britain’s energy system is undergoing a profound transformation, and the electricity transmission network will play a critical role in enabling a secure, affordable and net-zero future. Ofgem is looking for a Deputy Director of Electricity Transmission to lead our work on regulation at a time of unprecedented investment and national importance.<br><br>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward a clean power system and adapting our critical energy networks to meet new demand whilst protecting energy consumers both now and in the future.<br><br>We’re offering a permanent, senior leadership opportunity at the heart of the UK’s energy transition. This role sits within our Infrastructure Group and will play a key role in shaping the regulation of electricity transmission, supporting the delivery of significant network investment while ensuring value for money for consumers.<br><br>Operating at the centre of a high-profile regulatory portfolio, you’ll influence decisions with major financial, delivery and reputational implications. You’ll help ensure the transmission network supports greater resilience and energy security, enables new generation and demand, and delivers real value for consumers.<br><br>Helping set direction, build capability and support a collaborative and inclusive culture, you’ll provide leadership across the electricity transmission portfolio, guiding a large, diverse, multi-disciplinary team and working closely with colleagues across the organisation.<br><br>We’re looking for a credible and experienced leader with a strong background in network regulation and the electricity transmission sector. You’ll be comfortable making robust decisions in a fast-paced, changeable environment, applying analytical judgement and engaging with a wide range of senior stakeholders, all whilst communicating complex issues clearly and confidently.<br><br>In return, you’ll join a purpose-driven organisation working on some of the most important challenges facing the energy system today. You’ll discover the freedom to work how you do best, with the flexibility and benefits that come with public sector work, alongside the support, guidance and structure to develop as a leader.<br><br>We have a critical purpose to ensure the energy market is fair and resilient, with the costs associated with network investment efficient and distributed fairly. Join us and help shape decisions that will influence Britain’s energy future.<h4>Job description</h4><p>The Government’s energy policy is to move away from a dependence on imported gas for power generation and instead produce it in GB, using a range of technologies including renewables and nuclear. To enable this transition and meet new demands from industry and households while maintaining security of supply and controlling costs we need to significantly increase investment in the electricity transmission network and maintain the necessary regulatory arrangements to oversee efficient delivery.</p><p>We are looking to recruit a Deputy Director, Electricity Transmission to lead our network regulation of the electricity transmission sector, responsible for the implementation and operation of the new RIIO-3 price control starting in April 2026 and the development of future price reviews. The post-holder will lead the implementation of the new regulatory arrangements under RIIO-3, overseeing this transformational network investment programme while holding the electricity Transmission Owners (TOs) to account for their delivery against key performance targets. </p><p>A key part of the RIIO-3 price control for electricity transmission will be the effective management of all in-period funding mechanisms, overseeing the significant pipeline of investment expected during the 2026 to 2031 RIIO-3 period. This will be essential in facilitating the investment required to deliver new generation and demand, supporting the delivery of clean power targets while ensuring costs remain efficient and deliver excellent value for money for consumers.</p><p>You will also oversee and advise on Ofgem’s overall approach to onshore network regulation, preparing our approach to future price review processes. You will be an active member of the Network Price Controls and wider Infrastructure Group leadership team. You will directly lead a diverse team of around 30 multi-disciplinary professionals under the Electricity Transmission portfolio, while working closely across other specialisms including regulatory finance, engineering, major project delivery, legal and cyber.</p><p>We are keen to hear from a wide range of applicants from diverse backgrounds to underpin our commitment to a workforce that is representative of the communities we serve and the consumers we protect. </p><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li> Proven experience in network regulation, gained either through price reviews and/or related network regulation activities (LEAD)</li><li>Proven aptitude for leadership, with experience in building capability in diverse multi-disciplinary teams (LEAD).</li><li>Proven ability to make robust decisions at pace with significant financial and reputational implications.</li><li> Skilled in engaging, influencing, and collaborating across levels and with diverse internal and external stakeholders, while projecting credibility and confidence. Adept at communicating complex technical information clearly and concisely, ensuring understanding and alignment among varied audiences.</li><li>Strong analytical skills, with proven ability to think critically, validate and interpret complex data, and to challenge and sense-check outcomes. Demonstrable experience in applying regulatory economics and/or conducting efficiency analysis and investment project appraisal.</li></ul><p>More information about the role and recruitment process can be found in the attached Role Profile and Candidate Pack.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Leadership</li><li>Making Effective Decisions</li></ul><h4>Benefits</h4>Alongside your salary of £81,000, OFGEM contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 20% attendance in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), and upload a CV of no more than 2 pages. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential skills and capabilities. </p><p>Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Sandra Segal</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcxNzAmdmVyaWZ5PWJhNmQwNmZjOGNjYjE4YmViNTc0ODllMzVkZTlmYzBhJnJlcXNpZz0xNzY4MDE5MzgxLTc0MmIwNWUyMzUxYmQ2NjkyZGI2YmUzNjlkYzIzMmRiODk2YWQ0YjY=" target="_blank">DD Electricity Transmission Role Profile Opens in new window</a> (pdf, 142kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcxNzgmdmVyaWZ5PTFhZDU1MmVkOWQ2NGE2OWYyNDZiMDFhOGFhZjlkNmJkJnJlcXNpZz0xNzY4MDE5MzgxLTc0MmIwNWUyMzUxYmQ2NjkyZGI2YmUzNjlkYzIzMmRiODk2YWQ0YjY=" target="_blank">DD Electricity Transmission Candidate Pack.pptx Opens in new window</a> (pdf, 793kB)

OFGEM

Deputy Director - Electricity Transmission

<h4>Job summary</h4><p>Ofgem is leading the fight to transform Britain’s energy infrastructure into a transparent, bi-directional and data-driven system that meets Net Zero goals and delivers for consumers. We’re now looking for three Infrastructure Strategy Experts to join us and help shape the strategic direction and delivery of a fairer, smarter, more resilient energy future.</p><p>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.<br><br>We’re offering three permanent positions with the unique opportunity to influence two of our most high-impact portfolios, Infrastructure Co-ordination &amp; Prioritisation, and Digitalisation &amp; Decentralisation. You’ll work on strategic energy system priorities at the heart of our mission, from long-term infrastructure planning to consumer participation in demand-side flexibility.<br><br>As part of a diverse and collaborative team, you’ll drive forward regulatory strategy that directly shapes the UK’s energy landscape. This is a highly visible expert role where you’ll help embed system thinking, challenge senior leaders constructively, and advise on critical policy direction that delivers tangible change.</p><br><h4>Job description</h4><p>We are looking for people with deep experience in the energy sector and regulation, who can act as trusted strategic advisors across the organisation. You’ll need the agility to lead complex cross-cutting work and the communication skills to influence high-level decision-making. This is a fantastic opportunity to lead on sector-shaping initiatives and play a visible role in some of the most urgent challenges in infrastructure policy today.<br><br>In return, you’ll join a culture that celebrates expert thinking, supports flexible working, and fosters inclusion and trust. You’ll benefit from a generous Civil Service pension and annual leave allowance, plus access to a range of health, wellbeing and lifestyle support schemes, all while using your expertise to shape the long-term success of our energy system.<br><br>We have a critical purpose to strengthen energy infrastructure strategy and enable a digital, decentralised, and consumer-centred system. As an Infrastructure Strategy Expert, your insights and leadership will support our system-wide transformation, creating a resilient, low-cost, low-carbon energy future.<br><br>Read on and find out more.</p><br><h4>Person specification</h4><p><strong>Essential:</strong></p><ul><li>Experience of leading in a complex environment, acting as an internal expert – advising and challenging senior leaders on strategic and operational performance related matters; effectively influencing through convincing strategic storytelling; advising on trade-offs of big picture strategic challenges; and achieving buy in for new initiatives and ideas. <strong>(LEAD)</strong></li><li>The candidate should have: <ul><li>a solid background in the regulation and the energy sector – ideally with breadth of experience working in or coordinating across different policy or strategic topics </li><li>a professional understanding of regulatory approaches, energy policy, generation and/or network businesses; <strong>(LEAD)</strong></li></ul></li><li>Proven aptitude for system leadership, with an ability to build effective working relationships with teams and a wide range of stakeholders that creates space for constructive, open, and transparent engagement contributing to a culture of inclusion. </li><li>Develops, plans and delivers work outcomes, including clear and transparent work objectives, milestones and success metrics.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Making Effective Decisions</li><li>Leadership</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Rob Wilkins</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyODgmdmVyaWZ5PWY4NDI5ZjIxYTc4YTY4ZjhiODgyZTMwYWVlYmI2MDVl" target="_blank">444165 Candidate Pack Opens in new window</a> (pdf, 623kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyODkmdmVyaWZ5PTliYTY5Y2FiM2ZiZDcyOGQ1YjI2M2YxOWZmZTc5ZjZj" target="_blank">444165 Role Profile Opens in new window</a> (pdf, 151kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyOTAmdmVyaWZ5PTdkZjcwODJiNzY2MGUyNGUzNGIwM2I5NDhkMGYyOGI2" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Infrastructure Strategy Expert

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth. </p><p>We’re looking for a Senior Analyst to join the Offshore Cost Assessment team within our Major Projects Directorate. This team plays a key role in assessing the costs of large-scale electricity transmission infrastructure projects, including offshore, onshore and interconnector developments, to ensure they deliver value for money for consumers. </p><p>This is a cost-focused infrastructure role, ideal for someone with experience in engineering economics, capital project delivery or infrastructure cost modelling. You’ll lead the scrutiny of detailed cost submissions from developers, benchmark costs across projects and help shape the regulatory decisions that guide billions of pounds of investment in the UK’s energy networks. </p><p>You’ll be responsible for managing the assessment of multiple major projects each year, working closely with internal colleagues, external consultants and project developers. Your analysis will directly influence how efficiently these projects are delivered and how costs are controlled. </p><p>Key responsibilities include leading detailed cost assessments, comparing and benchmarking submissions, and producing clear, evidence-based recommendations to support regulatory decisions. You’ll manage project timelines, oversee external consultants and coordinate work across the team. You’ll also engage with developers and stakeholders to test assumptions and challenge proposals, contributing to internal reports, consultations and impact assessments that shape how infrastructure investment is regulated. </p><p>We’re looking for someone with strong analytical skills and experience interpreting complex cost or technical information. You’ll have a background in infrastructure project assessment, engineering economics or capital cost modelling, and be confident communicating technical findings in a clear and straightforward way. </p><p> You’ll bring proven experience managing projects or work packages to tight deadlines and be comfortable working with a range of stakeholders including industry, government and technical advisers. Experience managing people or working in a matrix team environment is also important. </p><p>Join us at Ofgem, where your skills and passion can make a real impact! </p><h4>Job description</h4><p>The breadth of work ranges from technical analysis, cost and statistical/econometric modelling to report drafting and stakeholder engagement (eg. discussions with industry). Your management of people will also allow team members to play to their strengths or develop in new areas. </p><p>Typical outputs and deliverables include:</p><ul><li>Detailed and robust analysis of developers submissions to help determine the economic and efficient costs associated with the development and delivery of these projects. This will include comparing costs across different projects, undertaking detailed benchmarking analysis to inform and support our assessments, and helping to set appropriate incentives on project developers to manage their costs efficiently.</li><li>Creative but also robust analysis of complex information that supports policy and decision-making.</li><li>The ability to quickly review and draw conclusions from detailed cost and technical submissions.</li><li>Presentation of analysis and consequential clear and concise policy/decision proposals to senior managers and external stakeholders.</li><li>Produce internal management papers, external reports, consultations and impact assessments.</li><li>Lead assessment of two or more large (&gt;£100m) infrastructure projects at any time. This will involve project planning, analysis of issues, management of external consultants and their contracts, and management of work packages allocated to other team members.</li><li>Project plans and other project documentation (eg reports, risk/issues logs)</li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li>Accountable to Offshore Transmission Owner (OFTO), Interconnector and Large Onshore Transmission Infrastructure (LOTI) teams for delivering cost valuations of transmission assets at the agreed time for each project.</li><li>Accountable to other teams for providing numerical/cost analysis as and when required.</li><li>Budget accountability if managing an external contractor, professional development lead for two or more members of staff, depending on specific role and experience of the successful candidate, as well as responsible for task managing other team members’ work and line management responsibilities.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria:</strong></p><ul><li><strong>Excellent analytical skills and an ability to assess and interpret complex cost information to highlight relevant trends and draw conclusions (LEAD)</strong></li><li>Excellent interpersonal skills, with experience of stakeholder management;</li><li>A proven track record of effective delivery of work packages or projects in a commercial or public sector environment;</li><li>Strong written and verbal communication skills, including the ability to communicate technical details in a straightforward and concise way;</li><li>Good project management skills with a strong track record of delivery against challenging deadlines; and</li><li>Experience of people management, either directly or in a matrix working environment. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li>Excellent understanding of economics, regulation, or commercial considerations relating to infrastructure investment and delivery; and</li><li>Understanding of the energy sector.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMDMmdmVyaWZ5PTVjMzg0NGM4NjNmMDJiOWQ1MTI3NzU3ZTM5YzU4MGFlJnJlcXNpZz0xNzY4MDE5NTQ1LTcxMjFlMWRjNjEzNzFiMzczYWVjYjVjNmJlNGI2NWNlZThjY2ZiMzg=" target="_blank">Candidate Pack_Senior Analyst, Offshore Cost Assessment 444096 Opens in new window</a> (pdf, 660kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMDQmdmVyaWZ5PTFkOGM4ZjVjMjA4NDYzMDgwYTdhNDEwZDk2OWVmYTdiJnJlcXNpZz0xNzY4MDE5NTQ1LTcxMjFlMWRjNjEzNzFiMzczYWVjYjVjNmJlNGI2NWNlZThjY2ZiMzg=" target="_blank">Role profile Senior Cost Analyst – Offshore Opens in new window</a> (pdf, 153kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMDUmdmVyaWZ5PWNiZWRhMmIzN2FjM2MyZjgxZmIwNTFmZGIzNWU4ODcwJnJlcXNpZz0xNzY4MDE5NTQ1LTcxMjFlMWRjNjEzNzFiMzczYWVjYjVjNmJlNGI2NWNlZThjY2ZiMzg=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Senior Analyst, Offshore Cost Assessment

Department for Education

Senior Research Officer

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. Our purpose is to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment. </p><p>We have an exciting opportunity for a Senior Engineer to join our Engineering Hub within the Engineering &amp; Technology directorate. This is your chance to play a key role in shaping the UK’s energy future as we transition to a net-zero system. </p><p>You’ll provide expert engineering and policy support across Ofgem, working on critical areas such as network price controls, regulation of networks, industry codes, innovation projects, and the low-carbon transition. Your work will help ensure Ofgem has the technical capability to deliver its regulatory responsibilities effectively. </p><p>In this role, you will lead high-quality engineering analysis and provide clear recommendations to policy teams. You’ll take ownership of technical policy areas managed by the Engineering Hub, including network codes, and support delivery of electricity price controls such as reopeners or RIIO-3 and wider network regulation. </p><p>You’ll engage with network companies to explore smarter ways of developing networks, including smart grid technologies, and contribute to innovation projects while assessing technical aspects of code changes or derogations. Representing Ofgem externally at meetings, conferences, and events will be a key part of your role, as well as drafting public documents and presenting recommendations to senior management. </p><p>This role offers variety, challenge, and the chance to influence how we deliver engineering solutions that shape the UK’s energy future. You’ll work closely with internal teams and external stakeholders, including licensees, NESO, DESNZ, UKRI, and HSE. </p><p>Join us and help shape the future of energy in the UK. </p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><p>• Responsible for high quality and timely engineering analysis of options and recommendations to policy teams. </p><p>• Lead on policy areas directly managed by the Engineer Hub, such as technical codes.</p><p><strong>Key Outputs and Deliverables </strong></p><p>• Providing support in the delivery of the electricity price controls such as reopeners or RIIO3 and network regulation more generally </p><p>• Engaging with the network companies to find better ways of developing our networks – e.g., the deployment of smart grid technologies </p><p>• Providing support in the delivery of our network innovation competitions </p><p>• Providing the technical support necessary to consider and decide on changes to or derogations from network codes </p><p>• Assisting in the development of key areas of transmission and distribution policy </p><p>• Lead the delivery of key work streams and potentially manage staff input into the relevant areas of work </p><p>• Present policy and recommendations to senior management </p><p>• Act as a representative for Ofgem at external meetings, conferences and events explaining Ofgem’s position on particular issues </p><p>• Taking responsibility for drafting public documents or parts of documents. </p><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><p>• Educated to degree level in a relevant engineering discipline or equivalent industry experience, and Chartered Engineer (or working towards registration) </p><p>• Relevant experience in one or several of the following areas: Gas or Electricity Transmission or Distribution, network or system operations, system design and planning, network codes, smart grids and network innovation, asset management, performance and quality of service issues.</p><p>• Expertise in both quantitative and qualitative analysis, with good report drafting skills</p><p>• Ability to deliver key projects to challenging timescales</p><p>• Familiarity with key concepts of economic regulation </p><p>• Excellent communication/interpersonal skills including the ability to explain technical issues to non-technical people. </p><p><strong>Desirable Criteria</strong></p><p>• Demonstrable grasp of one of our key areas of work: policy development, economic principles, regulatory cost assessment, either through academic qualifications or previous posts </p><p>• Project Management experience and skills </p><h4>Qualifications</h4>Educated to degree level in a relevant engineering discipline or equivalent industry experience, and Chartered Engineer (or working towards registration)<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Working Together</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li><li>Telephone : N/A</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMTMmdmVyaWZ5PTlkYzFjMzczNTAxNTY3ZWQ1ZGYzMTM0ZTc1Yzk3Y2Q2JnJlcXNpZz0xNzY4MDE5NTU1LWM5ODI0ZjlkNGQ4YzY0M2JkZDc2MmEwMDVhMjQ5NjFhNjhhZDU4YmM=" target="_blank">Role profile_Senior Engineer Opens in new window</a> (pdf, 164kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMTQmdmVyaWZ5PTc3NzhkMjcwMmYwMWJhNWI2MWViMzJmZjZkODVjNjZjJnJlcXNpZz0xNzY4MDE5NTU1LWM5ODI0ZjlkNGQ4YzY0M2JkZDc2MmEwMDVhMjQ5NjFhNjhhZDU4YmM=" target="_blank">Candidate Pack_Senior Engineer Opens in new window</a> (pdf, 668kB)

Senior Engineer

<h4>Job summary</h4><p><strong>The Vacancy</strong></p><p>Predominantly known for the role Cafcass has in supporting 140,000 + children and their families every year and ensuring their voices are heard in family proceedings, what may be less well known is our targeted use of technology as a key factor in ensuring we are at the forefront of our sector.</p><p>A digital organisation rated ‘Outstanding’ by Ofsted in 2024, we continually invest to drive performance and efficiency; we have a wholly cloud-based technology stack that is essential in supporting and enabling a diverse, flexible and highly mobile workforce.</p><p>Cafcass is recruiting a Product Manager on a permanent basis. The location is flexible with some travel required for team or supplier meetings</p><p>Are you a product leader who thrives in delivering innovative, transformational, enterprise solutions?</p><p>As Product Manager you will take ownership of product initiatives from concept through to launch and post-release refinement and lifecycle management. This role requires strong cross-functional collaboration, a keen understanding of strategic and operational business needs and the ability to negotiate and prioritise trade-offs for immediate stakeholder benefits with long-term platform security, stability and scalability.</p><p>Central to this national role are our award-nominated and internally very highly regarded Cafcass case management applications and related products. These applications are fundamental to our work with children and families and are at the forefront of developments and improvements in our social work practice. They capture all associated data and documents and provide a unique suite of analytics in support of not just Cafcass practice but the wider family justice system too.</p><h4>Job description</h4><p><strong>Let us tell you a bit more about the role…</strong></p><p>As Product Manager, you’ll play a pivotal leadership role in shaping the strategic direction of our case management applications and software development function. You’ll be responsible for defining the product vision, aligning roadmaps with organisational goals and overseeing the full product lifecycle. Collaborating with internal stakeholders and external development and hosting partners, you’ll ensure our bespoke solutions meet the evolving needs of the organisation and deliver real value.</p><p>You’ll lead a talented team including a Senior Product Owner and Lead Developer to deliver high-quality, user-focused outcomes and as a subject matter expert you’ll provide advice and report regularly to senior leadership.</p><h4>Person specification</h4><p><strong>… and what we’re looking for.</strong></p><p>If you’re passionate about building secure, user-focused enterprise solutions and want to work with an outcomes-driven team comprising internal and external stakeholders and partners, this is your opportunity to make a real difference.</p><p>You will have</p><ul><li>Excellent leadership skills</li><li>Experience in a Product Owner or Product Manager or similar role within the IT or technology space, with demonstrable experience of driving successful product launches to time and budget</li><li>Strong collaboration skills with the ability to engage and influence stakeholders at all levels and work closely alongside business colleagues</li><li>Hands-on experience of product roadmap creation, stakeholder negotiations with cross-functional teams, and data-driven decision-making processes</li><li>Proven track record in driving product development processes using agile methodologies</li><li>Strong understanding of user-centred design principles and experience of working closely with design and UX teams, with a proven ability to create exceptional user experiences </li><li>Experience of business analysis, with the ability to identify pragmatic solutions to conflicting requirements or business challenges</li><li>Excellent project management skills</li></ul><h4>Benefits</h4><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options (e.g. 9 day fortnights)</li><li>A culture encouraging inclusion and diversity</li><li>A Local Government Pension with an employer contribution of 18.1%</li><li>Generous holidays, 28 days holidays (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment. </li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Next steps / timelines</strong></p><p>If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.</p><p>Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.</p><p>Closing date: </p><p> 25 January 2026 </p><p>Remote first round interviews (over MS Teams):</p><p> 5 - 6 February 2026 </p><p>Informal conversation with colleagues: </p> 11 February 2026 <p>Formal onsite (Leeds) panel interview:</p> 19 February 2026 <br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Cath Maloney</li><li>Email : <a href="mailto:Catherine.Maloney@cafcass.gov.uk" target="_blank">Catherine.Maloney@cafcass.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Michelle.Berridge@cafcass.gov.uk" target="_blank">Michelle.Berridge@cafcass.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMTkmdmVyaWZ5PTE3M2JmZTVjNDUyNzNlNWRhZDFkMjZhNjRkYzdjODdjJnJlcXNpZz0xNzY4MDE5Njk2LWFkMTM4NDdmYjRlNDlhMjIxNzQ2YjMwMTljNzAzYWFiMGQ5NjViMDE=" target="_blank">Product Manager JD_Feb 2025 Opens in new window</a> (docx, 167kB)

Product Manager

<h4>Job summary</h4><p>The role requires an experienced &amp; strong project manager with the ability to lead on critical Finance projects. The candidate should have experience in managing and successfully delivering high profile and high impact Finance projects within budget and to tight timescales.</p><p>This role will be within the DMO’s Project Management team. Based in our IT team, this permanent role is key to the successful delivery of the DMO's Workplan programme. The Project Manager will be required to ensure effective delivery of all project deliverables with the project whether business change or changes and upgrades to IT systems.</p><p><strong>About the Team:</strong></p><p>The Project Management team is responsible for delivering the Workplan Programme. This consists of a number of projects spread across IT and the Business areas to ensure that the DMO meets its objectives. There is a wide variety of projects from IT technical upgrades, to deploying new systems, enhanced business functionality and introducing efficiency changes. The team consists of 6 Project Managers, one Programme Manager and a Project Management Officer.</p><h4>Job description</h4><p>Essential Skills:</p><ol><li>Experience running projects for Financial Systems including Trading Systems and Payment Systems.</li><li>Initiating a Project including preparing the Project Brief and Project Initiation Documents</li><li>Managing key stakeholders including running Project Board meetings with Microsoft PowerPoint presentations.</li><li>Managing the cost, time and quality aspects of the project</li><li>Delivering change through projects successfully</li><li>Managing change to projects through the Change Control process</li><li>Prioritising work and making effective decisions</li><li>Delivering multiple projects in tight timelines working with Development, Testing and Infrastructure</li><li>Maintaining a risk and issue log for projects.</li><li>Running Project Meetings with the Project Team</li></ol><p>Desirable Skills: </p><ol><li> Experience using the Microsoft Toolset for Projects including DevOps</li><li>Experience of running projects using the Microsoft Azure Platform, including the use of Power Apps Platform.</li></ol><h4>Person specification</h4><p>For this vacancy, we will use the <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Civil Service Success Profiles</a> to assess you against the following Behaviours, Experience and Technical Skills:</p><ul><li>Experience: 1 (Lead Criteria) – Experience of working with Financial Services products (will be assessed by application question)</li><li>Experience: 2 – Experience of resolving issues and recovering challenging projects</li><li>Experience: 3 – Evidence of leading projects</li><li>Technical: 1 – Evidence of a Project Management Qualification</li><li>Behaviour: 1 – Communicating and Influencing - Evidence of good communication skills</li></ul><h4>Qualifications</h4>Project Management qualification<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Project Management qualification</li></ul><h4>Benefits</h4>Alongside your salary of £62,000, UK Debt Management Office contributes £17,961 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Please see Candidate pack for further details</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<p>Please send a CV and supporting statement to <a href="mailto:Recruitment@dmo.gov.uk" target="_blank">Recruitment@dmo.gov.uk</a></p><p>Candidates – Please ensure your supporting statement and CV clearly demonstrate how you meet the Essential skills and criteria. Your CV and supporting statement and application question will be assessed. The application question will be used to assess the lead sift criteria</p><p><em>Please note a sift based on the lead criteria may be conducted if </em><em>in the event of a large number of applications being received. </em><em>Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.</em></p><p><strong>Application Questions</strong> Consider and answer the below question. Max 250 words </p><ul><li>Please could you give an example of a Financial Service project you project managed, the budget for the budget, the timeline at initiation and the total timeline it took and challenges you had to overcome delivering the project.</li></ul><p><strong>Supporting statement and CV</strong></p><p>It is essential when submitting your personal statement that you provide as much detail as possible, and utilise the full word count given, explaining your motivation for the role and against the essential criteria outlined above as this will be used in conjunction with your CV to assess candidate suitability to move to the next stage of the recruitment process. Incomplete applications will not be reviewed. </p><p><strong>Interview</strong></p><p>Applicants for this post will be assessed against the elements of the Success Profiles recruitment framework listed above. The candidates will also undertake a numerical assessment on the day of the interview.</p><p>At interview you will be assessed on the following behaviours</p><ul><li>Changing &amp; Improving</li><li>Making effective decisions</li><li>Communicating &amp; Influencing</li><li>Working Together</li><li>Managing a quality service</li><li>Delivering at pace</li></ul><p>Timetable These dates are indicative and may be subject to change.</p><p>Applications close on Sunday 1 February 2026 at 23:55</p><p>Sifting. w/c 2 February 2026</p><p>Interviews w/c 16 February 2026</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Kamara Ferdinand</li><li>Email : <a href="mailto:Recruitment@dmo.gov.uk" target="_blank">Recruitment@dmo.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@dmo.gov.uk" target="_blank">Recruitment@dmo.gov.uk</a></li></ul><h4>Further information</h4>If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you may make a complaint, by contacting us at <a href="mailto:HR@dmo.gov.uk" target="_blank">HR@dmo.gov.uk</a> in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioners via <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a>, alternatively they can be contacted at the following address: G/8, 1 Horse Guards Road, London, SW1A 2HQ<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyMTUmdmVyaWZ5PWRmODZhNWRhYmMyYzdmZGFjY2M4NmM0MWI1Y2M0N2VhJnJlcXNpZz0xNzY4MDE5NjkzLTIwNzk0MGUzNWQ3ZDgwYmYxYzA0ZDQ1YTY4MDJiZTA5YTFkMGM2ZjA=" target="_blank">Role profile Project Manager 2025 (002) Opens in new window</a> (pdf, 469kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyMTYmdmVyaWZ5PWMyYzg3ZjYyN2Y3MjdiNTIyNzczMzkwZWUxOTM5MDBmJnJlcXNpZz0xNzY4MDE5NjkzLTIwNzk0MGUzNWQ3ZDgwYmYxYzA0ZDQ1YTY4MDJiZTA5YTFkMGM2ZjA=" target="_blank">DMO Candidate pack 2025 Opens in new window</a> (pdf, 1694kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyMTcmdmVyaWZ5PWE5N2U0NWNlMjRmNzVkNmQ4MzRlYTZiYjFjMTE2YWJhJnJlcXNpZz0xNzY4MDE5NjkzLTIwNzk0MGUzNWQ3ZDgwYmYxYzA0ZDQ1YTY4MDJiZTA5YTFkMGM2ZjA=" target="_blank">Equal Opportunities Form Opens in new window</a> (docx, 24kB)<h4>Share this page</h4><ul><li><a href="#">Print</a>$(document).ready(function(){$('#print_button').show();});</li><li><a href="mailto:?subject=I%20would%20like%20to%20share%20Project%20Manager%20%28reference%20%3A%20442278%29%20with%20you&amp;body=I%20have%20found%20this%20opportunity%20on%20Civil%20Service%20Jobs%20and%20thought%20you%20might%20be%20interested.%0D%0A%0D%0ACheck%20it%20out%20by%20clicking%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983013.%20%0D%0A%0D%0AIf%20you%20are%20interested%20in%20a%20career%20in%20the%20Civil%20Service%20you%20can%20search%20for%20opportunities%20at%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk" target="_blank">Email</a></li><li><a href="https://mail.google.com/mail/u/0/?view=cm&amp;source=mailto&amp;body=I%20have%20found%20this%20opportunity%20on%20Civil%20Service%20Jobs%20and%20thought%20you%20might%20be%20interested.%0D%0A%0D%0ACheck%20it%20out%20by%20clicking%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983013.%20%0D%0A%0D%0AIf%20you%20are%20interested%20in%20a%20career%20in%20the%20Civil%20Service%20you%20can%20search%20for%20opportunities%20at%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk&amp;su=I%20would%20like%20to%20share%20Project%20Manager%20%28reference%20%3A%20442278%29%20with%20you" target="_blank">Gmail</a></li><li><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983013" target="_blank">Facebook</a></li><li><a href="https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983013" target="_blank">LinkedIn</a></li></ul><a href="http://civilservicecommission.independent.gov.uk/" target="_blank"></a><a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank"></a><a href="http://civilservicecommission.independent.gov.uk/" target="_blank"></a><a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank"></a>

Project Manager

<h4>Job summary</h4><p>We’re looking for a well-organised and detail-focused Finance and Procurement Administrator who enjoys supporting others and keeping essential processes running smoothly. You’ll bring a careful, methodical approach to financial administration, along with the confidence to work with colleagues and suppliers to resolve queries and meet deadlines. This role suits someone who takes pride in accuracy, values good customer service, and enjoys working as part of a supportive team. If you’re motivated by public service and keen to build or develop your experience within finance and procurement, this is an excellent opportunity to make a valued contribution to Estyn’s work.</p><h4>Job description</h4><br><p>You will be responsible for processing purchase orders, supporting purchasing activities, maintaining supplier records, arranging staff travel, handling sensitive information securely, supporting audits, and providing general finance administration as required.</p><p><strong>Key tasks include:</strong></p><ul><li>Raise purchase requisitions/orders for goods and services, ensuring accuracy of supplier details, pricing, coding, and delivery information</li><li>Support budget holders and operational staff with purchasing processes, including PO creation and correct use of cost codes.</li><li>Maintain accurate supplier records, including set-up/amendments (in line with control requirements).</li><li>Arrange travel and accommodation for inspection staff in line with organisational policies and cost guidelines.</li><li>Liaise with staff to confirm travel requirements, itineraries, and any changes at short notice.</li><li>Handle sensitive financial and personal data appropriately, maintaining confidentiality and data protection standards.</li><li>Support periodic checks by providing reports or evidence for internal review and external audit requests. </li><li>Provide general administrative support to the finance function, including responding to internal/ external queries.</li><li>To undertake any other duties as may reasonably be required by Managers</li></ul><br><h4>Person specification</h4><p></p><p><strong>It’s essential that you have:</strong></p><ul><li>Experience working in an Accounts Payable/Finance role or similar.</li><li>Good written and verbal communication skills.</li><li>Ability to prioritise tasks, work accurately and with attention to detail.</li><li>Ability to communicate effectively with staff at all levels of the organisation to ensure the timely delivery of information and meeting of deadlines.</li><li>Experience of maintaining detailed records e.g. log’s, databases and spreadsheets.</li><li>Ability to handle sensitive financial and personal data appropriately by maintaining confidentiality and data protection standards.</li><li>Ability to use ICT effectively, including experience using a Financial/ Microsoft package e.g. Sage, Excel, Word, and Outlook.</li><li>Understanding on how to deliver a quality professional customer service.</li></ul><p><strong>It’s desirable that you:</strong></p><ul><li>Have experience of working in a service delivery or customer service environment.</li><li>Are working towards or willing to undertake a financial qualification.</li></ul><br><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Communicating and Influencing</li><li>Working Together</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £27,315, ESTYN contributes £7,913 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><br><p>In addition to a good work/life balance, job satisfaction, a supporting culture, ongoing learning and development opportunities and professional development, you can also expect other benefits, including the following:</p><ul><li>Competitive salary and incremental points meaning that you will normally reach the maximum of the pay scale within two/three years of joining us.</li><li>Generous holiday entitlement – 41 days away from work each year (made up of 31 days of annual leave, plus 10 public/privilege holidays (pro-rated for those who work part-time).</li><li>Flexible working - We operate a flexi-time system, giving you the freedom to shape your working day in a way that suits you and meets business needs.</li><li>Support for your wellbeing – We provide an hour of wellbeing time per week (pro-rated) for staff. We also provide an employee assistance programme, free annual health checks, seasonal flu jabs, a free eye care scheme and access to Health Insurance Plans through Civil Service Healthcare.</li><li>Support for your family life – generous family friendly policies including maternity, paternity, adoption leave.</li><li>Tax-free savings – Access to a cycle to work scheme.</li><li>Special offers and discounts – Access to a range of discounts and exclusive offers through the Civil Service Social Club – Sports and Leisure, the Civil Service Motoring Association, the Civil Service Insurance Society and the Charity for Civil Servants.</li></ul><br><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<br><p>The selection process includes:</p><ul><li><strong>A sift of applications:</strong> The panel will consider all complete applications. The information you give us in your application is important in deciding whether we will invite you to the next selection stage. Candidates will be assessed at sift on all essential criteria as per the person specification. Desirable criteria will be assessed at sift where there is a strong field of candidates as a second stage after essential criteria have been considered. </li></ul><br><ul><li><strong>Assessment and Interview</strong>: Candidates invited to assessment and interview will be assessed on their skills, experience and behaviours in relation to the person specification. The assessment will consist of a range of tasks relevant to the role, as set out in the job description. Tasks will assess candidates’ numeracy, accuracy, communication skills and attention to detail. Full details of the assessment will be shared with candidates when they are invited to interview. The interview will consist of a panel interview and will take place <strong>5-6 February 2026 </strong>in Cardiff.</li></ul><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Guildford</li><li>Email : <a href="mailto:Lisa.Guildford@estyn.gov.wales" target="_blank">Lisa.Guildford@estyn.gov.wales</a></li><li>Telephone : 02920 446336</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@estyn.gov.wales" target="_blank">recruitment@estyn.gov.wales</a></li></ul><h4>Further information</h4><a href="https://www.estyn.gov.wales/working-us/current-vacancies" target="_blank">https://www.estyn.gov.wales/working-us/current-vacancies</a><h4>Share this page</h4><ul><li><a href="#">Print</a>$(document).ready(function(){$('#print_button').show();});</li><li><a href="mailto:?subject=I%20would%20like%20to%20share%20Finance%20%26%20Procurement%20Administrator%20%28reference%20%3A%20443148%29%20with%20you&amp;body=I%20have%20found%20this%20opportunity%20on%20Civil%20Service%20Jobs%20and%20thought%20you%20might%20be%20interested.%0D%0A%0D%0ACheck%20it%20out%20by%20clicking%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983028.%20%0D%0A%0D%0AIf%20you%20are%20interested%20in%20a%20career%20in%20the%20Civil%20Service%20you%20can%20search%20for%20opportunities%20at%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk" target="_blank">Email</a></li><li><a href="https://mail.google.com/mail/u/0/?view=cm&amp;source=mailto&amp;body=I%20have%20found%20this%20opportunity%20on%20Civil%20Service%20Jobs%20and%20thought%20you%20might%20be%20interested.%0D%0A%0D%0ACheck%20it%20out%20by%20clicking%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983028.%20%0D%0A%0D%0AIf%20you%20are%20interested%20in%20a%20career%20in%20the%20Civil%20Service%20you%20can%20search%20for%20opportunities%20at%20https%3A%2F%2Fwww.civilservicejobs.service.gov.uk&amp;su=I%20would%20like%20to%20share%20Finance%20%26%20Procurement%20Administrator%20%28reference%20%3A%20443148%29%20with%20you" target="_blank">Gmail</a></li><li><a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983028" target="_blank">Facebook</a></li><li><a href="https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fwww.civilservicejobs.service.gov.uk%2Fcsr%2Fjobs.cgi%3Fjcode%3D1983028" target="_blank">LinkedIn</a></li></ul><a href="http://civilservicecommission.independent.gov.uk/" target="_blank"></a><a href="http://civilservicecommission.independent.gov.uk/" target="_blank"></a>

Finance & Procurement Administrator

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Admin Officers play a critical role, <a href></a>providing excellent administrative support and customer service to court users, judiciary and management. </p><p><strong>About us</strong></p><p><a href></a>HM Courts &amp; Tribunals Service (HMCTS) <a href></a>is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.<br><br></p><p><strong>Your role</strong></p><p>Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.</p><p>You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:</p><p>· Preparing papers and files for court, tribunals, hearings and meetings</p><p>· Creating and updating records on our in-house computer system and data input</p><p>· Resulting courts accurately, interpreting accurately the information required on a court file.</p><p>· Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.</p><p>· Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc </p><p>· Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations</p><p><strong>Your skills and experience</strong></p><p>With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.</p><p>Please refer to the job description attachment for more information.</p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered <a href></a>in accordance with the MoJ’s Flexible Working policy. </p><p><strong>Skilled Worker Visa</strong></p><p><a href></a>From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.</p><p><a href></a>The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.</p><p><a href></a>If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p><a href></a>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service<em>. </em>Please go to <a href="http://www.gov.uk/skilled-worker-visa" target="_blank">www.gov.uk/skilled-worker-visa</a> for more information</p><p><strong>Fixed term appointments (FTA) on promotion</strong></p><p>MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for <a href></a>OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.</p><p><strong>Loans/Detached Duty</strong></p><p>The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before <a href></a>commencing the application process.</p><p><strong>Occasional travel to other courts</strong></p><p>For this post, occasional travel to other courts may be <a href></a>required for cover when needed.</p><p><strong>Technical Skills</strong></p><p>Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Admin Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words). <br><br>This section is intended to help us understand where and how you gained experience in: Customer service, administration, IT systems and applying attention to detail in your work<br><br>Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what you’ve done and the context in which your experience was gained.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see Job Description</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13538?entityId=13538" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13538?entityId=13538</a>

HM Courts and Tribunals Service

Admin Officer (Ref: 13538)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.</p><p><strong>About us</strong></p><p>Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.</p><p>We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.</p><p><strong>Your role </strong></p><p>HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.</p><p>You will be responsible for creating and updating records on our in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines, and will use telephone and text message chasing and tracing tools. </p><p>You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.</p><p><strong>Your skills and experience </strong></p><p>You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.</p><p><strong>For a full job description, please read supporting document included below before applying.</strong></p><p><strong>Further details:</strong></p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.We cannot facilitate requests for a particular work from home/working in the office schedule. </p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered <a href></a>in accordance with the MoJ’s Flexible Working policy.</p><p>The Sheffield office offers a service between 09:00 - 17:00 Monday to Friday and you will <a href></a>be required to work between these times on a scheduled basis.</p><p><strong>Occasional travel to other courts</strong></p><p>Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. </p><p><strong>Skilled Worker Visa</strong></p><p>From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.</p><p>The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank"><strong>You can read more about Skilled Worker visas and the eligibility criteria here.</strong></a></p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13507?entityId=13507" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13507?entityId=13507</a>

Admin Officer - Sheffield (Ref: 13507)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Development Coaches play a critical role in the learning and training of our new starters. This role will enable you to demonstrate and develop your coaching and leadership skills. You will be responsible for helping new starters deliver excellent administrative support and customer service to service users, mediators, judiciary, and management.</p><p><strong>About us</strong></p><p>HM Courts &amp; Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. </p><p>Spread nationally over several sites, our Courts and Tribunal Service Centres CTSCs deliver services through several jurisdictions known as ‘service lines’. These include Social Service &amp; Child Support, Family Public Law, Probate, Crime, Immigration &amp; Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.</p><p>We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. </p><p><strong>Your role</strong></p><p>This role will be responsible for the ongoing onboarding training that new members of staff receive, or that staff need when moving to new duties, ensuring they develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users. The role will focus on the short to medium term needs of the learners.</p><p><strong>Your skills and experience</strong></p><ul><li>Provide Leadership to the learners, visibly demonstrating and embedding the culture and ways of working for National Services in delivering service excellence across all jurisdictions.</li><li>Business-specific knowledge and experience to be able to coach and advise learners on improvement in specific business areas.</li><li>CIPD or internal qualification in coaching and training practice (desirable).</li><li>People and communication skills to be able to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat (etc.)</li><li>Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure best learning environment.</li><li>Knowledge of learning resources and solutions to recommend to learners.</li><li>Coaching skills to be able to help learners understand and take responsibility for their own development, to support them in doing so and to provide guidance where necessary.</li><li>Knowledge of HMCTS and National Services service standards to be able to measure learner’s performance against these and provide support to improve where needed.</li><li>Flexibility and adaptability in working to tailor coaching style to learners needs while still meeting business requirements.</li><li>Resilience and authority to be able to manage learners effectively, sometimes in challenging situations.</li></ul><p><strong>For a full job description, please read supporting document 1 included below before applying.</strong></p><p><strong>Ways of working</strong></p><p>The office is open Monday to Friday from 9am to 5pm.</p><p>Standard full time working hours are 37 hours per week. There is an expectation that you can also be flexible with your working hours to accommodate the needs of the business.</p><p>To ensure our services are consistent and operated effectively, successful candidates will be required to work full-time.</p><p>The role is mainly office-based, however non-contractual hybrid working can be considered. Any hybrid working arrangements will be determined by the business and are relative to particular service lines and to when the delivery of office-based training is required. Hybrid working will also only be available when it has been established that delivering the service from home can be done effectively.We cannot facilitate requests for a particular work from home/working in the office schedule. </p><p><strong>Occasional travel to other courts</strong></p><p>For this post, occasional travel to other National Services sites may be required.</p><p><strong>Skilled Worker Visa</strong></p><p>This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.</p><p>From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">You can read more about Skilled Worker visas and the eligibility criteria here.</a></p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Working Together</li><li>Developing Self and Others</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13570?entityId=13570" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13570?entityId=13570</a>

People Development Coach - Birmingham (Ref: 13579)

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts &amp; Tribunals Service (HMCTS). </p><p><strong>About us</strong></p><p>HMCTS is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. </p><p>Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service &amp; Child Support, Family Public Law, Probate, Crime, Immigration &amp; Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings. </p><p><strong>Your role</strong></p><p>As Operations Manager at the CTSC you will lead the day-to-day running of our services. You will oversee case administration, customer contact management, and other administrative operations across one or more sites. This will include both operational management to improve service performance, establishing a consistent service, as well as responsibility to develop and implement strategies that deliver organisational objectives and change.</p><p>You will hold line management responsibility for a minimum of 3 HEO Service Delivery Managers and inspire and engage your teams to deliver effective outcomes, communicating business objectives in an operational context. Led by the Grade 6 Head of Operations, you will ensure effective deployment of resources within allocated budgets and foster relationships with a wide range of stakeholders to ensure effective service delivery. These will include user groups and judiciary, as well as wider regional and service partners to ensure cohesive cross-jurisdictional delivery. </p><p><strong>Your skills and experience</strong></p><ul><li>Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.</li><li> Experience of working in an administrative role in a customer-focussed environment</li><li> IT proficient with the ability to learn and adapt to different technologies and software</li><li> Excellent communication, organisational and prioritisation skills </li></ul><p>If you are ready to take on a challenging and rewarding role apply today.</p><p><strong>For a full job description, please read supporting document included below before applying.</strong></p><p><strong>Further details</strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p><strong>Ways of working</strong></p><p>Standard full time working hours are 37 hours per week Monday to Friday. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.</p><p>HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. </p><p>A minimum of 30 hours per week will be required for this role.</p><p>Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.We cannot facilitate requests for a particular work from home/working in the office schedule.</p><p><strong>Occasional travel to other sites </strong></p><p>For this post, occasional travel to other National Services sites may be required.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Leadership</li><li>Communicating and Influencing</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Experience Question</li></ul><h4>Benefits</h4>Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13555?entityId=13555" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13555?entityId=13555</a>

Operations Manager - Stoke (Ref: 13555)

<h4>Job summary</h4>We are looking for an exceptional Head of Programme to head up Ofgem’s delivery of the government’s ambitious Warm Homes Plan. This high-profile role will oversee a complex, multi-disciplinary programme designed to make homes warmer, greener, and more affordable to heat. You will provide strategic programme management leadership across multiple workstreams, ensuring clarity of direction, robust governance, and effective prioritisation. Acting as a trusted advisor to the Senior Responsible Owner (SRO) and senior leadership, you will manage programme risks, resources, and critical decision pathways. Alongside this, you will champion inclusive leadership, foster professional development, and embed Ofgem’s values throughout the team. This is a unique opportunity to shape a transformative programme that supports consumers and accelerates the UK’s journey to net zero.<h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li> Input, and co-ordinate input into business case as required;</li><li> Grow and manage a high performing programme team;</li><li> Identify and manage stakeholder relationships, highlighting the need for senior level engagement. Manage relevant internal and external relationships;</li><li> Communicates the vision and translate it into delivery objectives for the team;</li><li> Provides direction and guidance on development to the team;</li><li> Identify, secure, schedule and manage programme resources;</li><li> Oversee risk and issue management, and ensure mitigations are in place</li><li> Ensure realisation of benefits for customers;</li><li> Put in place and maintain effective programme controls, governance, reporting and assurance frameworks ;</li><li> Works with project leads and other stakeholders to ensure that dependencies are actively managed. Resolve issues between various programme elements;</li><li> Lead the programme to deliver the agreed outcomes within time, cost and quality constraints.</li></ul><p>In line with the Government Project Delivery capability framework – <a href="https://projectdelivery.gov.uk/pdcf/programme-manager-g6/" target="_blank">Programme Manager G6.</a></p><p><strong>Additional Responsibilities</strong></p><ul><li> Implement and promote Government Project Delivery Profession best practice, and engage with the wider Ofgem project delivery profession to support sharing of best practice and improved ways of working.</li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li> Set up, maintain and improve, a framework for the management, monitoring and evaluation of the programme, including strong links with the wider Ofgem and DESNZ;</li><li> Produce updates, report and other programme documentation to agreed content and deadlines;</li><li> Input into drafting of communications, briefings, process and governance materials relevant to the programme;</li><li> Establish, and keep under review, clear responsibilities and ways of working, within Ofgem and with DESNZ. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria:</strong></p><ul><li> Robust experience of leading significant change or transformation programmes <strong>(LEAD)</strong></li><li> Strong track record of engaging with and influencing stakeholders at senior level <strong>(LEAD)</strong></li><li> Experience of leading a change team</li><li> Skilled collaborator and strong communicator, able to work across a wide range of teams</li><li> Programme management, transformation, change Management practices qualification (or equivalent experience), for example: <ul><li>PRINCE2 Practitioner</li><li>Managing Successful Programmes Practitioner</li><li>Management of Risk Practitioner</li><li>Managing Portfolios Practitioner</li><li>Managing Successful Programmes Advanced Practitioner</li><li>APM Chartered Project Professional</li><li>Project Leadership Programme</li></ul></li><li>Leading and Managing Project Workstreams</li></ul><p><strong>Desirable Criteria:</strong></p><ul><li> Proven aptitude for leadership through management of others (line/project/matrix management)</li><li>Understanding of the energy sector</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Delivering at Pace</li><li>Seeing the Big Picture</li><li>Working Together</li><li>Leadership</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>You will also be asked to prepare presentation. Full details of the ​presentation will be included in the invitation to interview.</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your CV anonymising all details where necessary.</p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.</p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>].</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.<br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMTAmdmVyaWZ5PTU5YzdlODI4NGE5Njc2YjJiZjcwZTgxOWZlOTcyMmM2JnJlcXNpZz0xNzY4MDE5NzcwLTdjZTdlMTZiOThiNjJmOWYyNThmOTVhZDQyYTA1MGYxZDMyYmRlODA=" target="_blank">Role Profile_444171 Head of Programme Opens in new window</a> (pdf, 159kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMTEmdmVyaWZ5PTJmMGIxNmUyNDA4ZDkyYTFjNDc4NWVkMTNmNjhlMzZjJnJlcXNpZz0xNzY4MDE5NzcwLTdjZTdlMTZiOThiNjJmOWYyNThmOTVhZDQyYTA1MGYxZDMyYmRlODA=" target="_blank">Candidate Pack_444171 Head of Programme Opens in new window</a> (pdf, 653kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzczMTImdmVyaWZ5PWZhYmY0MDQ4MmVjOGZjMWQwMzFiYjNjMjVmM2NlOTVjJnJlcXNpZz0xNzY4MDE5NzcwLTdjZTdlMTZiOThiNjJmOWYyNThmOTVhZDQyYTA1MGYxZDMyYmRlODA=" target="_blank">Terms and Conditions Apr25 Opens in new window</a> (pdf, 335kB)

Head of Programme

<h4>Job summary</h4>Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you’ll keep colleagues connected and confident—solving issues fast, guiding change so it lands well, and making sure our site’s kit and records are spot‑on. If you enjoy hands‑on problem‑solving, clear communication and collaborating across a supportive community, we’d love you to join us and help deliver great public service for everyone.<p>Check out the video below to see what it is like to work in Digital Careers at HMLR:</p><h4>Job description</h4>As a Local Systems Administrator (LSA), you’ll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You’ll keep our IT asset records accurate and up‑to‑date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business‑as‑usual so that end‑user change “lands well” across the office.<h4>Key Responsibilities</h4><ul><li>Provide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.</li><li>Manage assigned requests in line with Incident Management and ISO20000 standards.</li><li>Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.</li><li>Liaise with stakeholders, suppliers and vendors to support change and problem resolution.</li><li>Install, configure and administer hardware and software components.</li><li>Contribute to local IT projects and provide technical advice.</li><li>Support office moves and equipment relocations, ensuring compliance with local requirements.</li><li>Develop and maintain technical knowledge, supporting and encouraging team members.</li><li>Assist other offices remotely or on‑site when required.</li></ul><br><h4>Additional Information</h4><ul><li>No current line management or budget responsibilities, but future opportunities may arise.</li><li>Some physical activity is required for moving IT equipment.</li><li>Travel to other sites may be necessary.</li><li>100% office-based in our Leicester office</li></ul><h4>Person specification</h4><p>To meet the requirements for this role you will hold an ITIL Service Management Foundation accreditation or a willingness to study and have knowledge and experience of working in an IT environment and in IT incident management.</p><p>With an understanding of IT infrastructure, you will have experience of dealing with windows related incidents and a sound knowledge of end user IT services and the technology that underpins them in a business environment. You must also be able to provide excellent customer support via a Service Management Framework and play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.</p><p>For more information about this role and the full Job Description, please see the attached Candidate Pack.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Managing a Quality Service</li><li>Working Together</li><li>Changing and Improving</li><li>Communicating and Influencing</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>ITIL Service Management Foundation accreditation or willingness to study</li></ul><h4>Benefits</h4>Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a></p><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong>We have integrity–</strong> we value honesty, trust and doing the right thing in the right way.</li><li><strong>We drive innovation–</strong> we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong>We are professional</strong>– we value and grow our knowledge and professional expertise.</li><li><strong>We give assurance</strong>– we guarantee our services and provide confidence to the property market.</li></ul><p>Please click here for further information on our rewards package: <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruit…</a>.</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.<p>To apply, firstly you will need to complete the first stage of the online application form and the Civil Service Verbal Reasoning Test. If you pass the test, you will then be invited to complete the full online application form, in which you will need to complete a CV section and a Personal Statement.</p><p>The closing date for the test and full application form is 11:55pm on 25th January 2026. You must ensure you build in sufficient time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Verbal test and access to the practice test, please follow this link: </p><ul><li><a href="https://www.gov.uk/guidance/preparing-for-the-civil-service-verbal-and-numerical-tests" target="_blank">https://www.gov.uk/guidance/preparing-for-the-civil-service-verbal-and-numerical-tests</a></li></ul><p>In the CV section of the full online application form, please enter your qualifications and work history. The CV will be assessed against the following: </p><ul><li>ITIL Service Management Foundation accreditation or willingness to study</li><li>Knowledge and experience of working in an IT environment</li><li>Knowledge and experience of IT Incident Management</li></ul><p>The Personal Statement section (in no more than 250 words) should be used to outline your skills and experience for the role and detail how you meet the following essential experience criteria:</p><ul><li>Ability to provide excellent customer support via a Service Management Framework</li><li>Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced</li></ul><p>The sift will take place shortly after the closing date.</p><p>In the event of a high volume of applications for this vacancy, an initial sift will be conducted on the lead essential experience criteria on the CV being:</p><ul><li>Knowledge and experience of working in an IT environment</li></ul><p>A full sift only carried out on those applications that pass the initial sift stage.</p><p>If successful at the shortlisting stage, you will be invited to attend a telephone assessment to discuss your application and previous experience. Further details will be provided at a later stage.</p><p>If you are successful in passing the telephone assessment, you will then be invited to attend an interview held in person at the Leicester office. Further details will be provided on invitation to interview.<br><br>The blended interview will assess the technical skills, behaviours, and experience listed in the attached candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. </p><p>Candidates may refer to notes within their interview, but they should be used as a prompt only.<br><br>You should ensure you read the attached Candidate Pack fully before submitting an application.</p><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.<br><br>HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.<br><br>If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, please notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p>If you would like further information about the use of your personal data, please click on the link below:<br><a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">Job Applicant Personal Information</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Steve Blair</li><li>Email : <a href="mailto:Steve.Blair@landregistry.gov.uk" target="_blank">Steve.Blair@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyMDAmdmVyaWZ5PTBmODJkODVjNTk3OTlmYWEyNzdmNjJjYzJlZDU2YzBjJnJlcXNpZz0xNzY4MDE5NzU4LTJmYWZhNDc2Nzg2M2RmNmI5N2JkODQ5ZDNiMTBmNWM4ODI0MzI4YWE=" target="_blank">Local Systems Administrator Candidate Pack Opens in new window</a> (pdf, 1544kB)

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