Change Manager; Grade 7, FTC 31/03/2028, Liverpool/ Newport/ London

Job summary

Job Purpose:

You are accountable for providing strategic leadership of business change management across complex digital, data and organisational transformation initiatives, ensuring change is understood, adopted and embedded successfully, and that intended benefits are realised. You will act as the senior business change lead for assigned projects and programmes, shaping change strategies, providing expert advice and assurance, and supporting senior leaders to make informed decisions on organisational readiness, implementation and adoption.

Working with senior leaders, SROs, delivery teams and business stakeholders, you will ensure the organisation has the capacity, capability and commitment required to implement sustainable change. You will champion best practice change management, establish consistent standards and approaches, and act as the senior bridge between delivery teams and the business to maximise successful outcomes from change.

Job description

Key Responsibilities:

Strategic Business Change Leadership

Provide visible and effective leadership of business change management across complex projects and programmes, establishing change strategies, standards and approaches that align with organisational priorities and delivery objectives.

Change Planning, Readiness and Assurance

Lead the development and delivery of integrated change plans, ensuring business impacts, dependencies, readiness requirements and implementation risks are identified, managed and reported. Define and assure business readiness criteria, providing evidence-based recommendations to support implementation and go-live decisions.

Change Products and Governance

Lead the development, quality assurance and application of change management products, including impact assessments, stakeholder analyses, engagement plans, readiness assessments, transition plans and adoption measures. Ensure change activity is governed and assured in line with organisational standards.

Benefits Realisation and Adoption

Work with delivery teams, business owners and benefits owners to ensure change activity supports the successful adoption of new processes, services and ways of working, enabling intended benefits and outcomes to be realised and sustained.

Senior Stakeholder Engagement and Influence

Build and maintain effective relationships with senior leaders, budget holders, business owners, operational teams, delivery professionals, technical specialists, delivery partners and user communities. Provide constructive challenge, negotiate solutions and secure commitment where priorities, risks or impacts differ.

Communications, Learning and Capability Building

Work with communications and learning colleagues to ensure effective stakeholder engagement, change communications, knowledge transfer and capability-building activities are delivered to support successful implementation and adoption.

Change Advisory and Delivery Integration

Provide specialist business change expertise to project, programme, product and delivery teams, ensuring business impacts, user needs and operational considerations are understood and addressed throughout the delivery lifecycle.

Professional Leadership

Champion best practice business change management across the organisation, providing coaching, guidance and professional leadership to colleagues and delivery teams and supporting the continuous improvement of change management capability.

Person specification

Essential Criteria

Ability:

• Ability to provide strategic leadership of business change management across complex projects, programmes and portfolios.
• Ability to influence, negotiate with and constructively challenge senior stakeholders, securing commitment to change outcomes where priorities and interests differ.
• Ability to assess organisational readiness, identify adoption risks and make evidence-based recommendations to support implementation decisions.
• Ability to translate strategic objectives into practical change approaches that deliver sustainable outcomes and measurable benefits.

Experience

• Experience leading business change activity for complex digital, data, technology or organisational transformation initiatives.
• Experience developing and applying change management products, including impact assessments, stakeholder engagement plans, readiness assessments, transition plans and adoption measures.
• Experience working with senior leaders, business owners, delivery teams and delivery partners to support implementation, adoption and benefits realisation.
• Experience managing diverse stakeholder groups, including senior responsible owners, operational leaders, budget holders, technical specialists, delivery professionals and end users.
• Experience applying recognised change management frameworks and methodologies such as Prosci, ADKAR, APMG Change Management, Change Management Institute (CMI) frameworks, or equivalent.
• Experience operating in ambiguity and complexity, managing organisational impacts, implementation risks and competing priorities.

Technical

• Knowledge and practical application of recognised business change management methodologies and frameworks, such as Prosci, ADKAR, APMG Change Management, Change Management Institute (CMI) Body of Knowledge, or equivalent.
• Strong understanding of organisational change, stakeholder engagement, change impact assessment, business readiness, implementation, adoption and benefits realisation disciplines.
• Knowledge of digital, data and technology delivery environments, including Agile, project and programme delivery approaches, and how business change supports successful service transformation.
• Knowledge of benefits management, governance, assurance, risk and issue management practices associated with complex organisational change initiatives.
• Ability to use data, insight and digital tools to assess organisational readiness, monitor adoption, evaluate change effectiveness and support evidence-based decision-making.
• Knowledge of stakeholder engagement approaches, including stakeholder identification, analysis, mapping and engagement planning across complex organisational environments.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Managing a Quality Service

Benefits

Alongside your salary of £57,245, Charity Commission contributes £16,583 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us.

We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally, you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
• The trustees we partner with and advise.
• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this post, you must complete the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

At interview you will be assessed on your experience and the following behaviours:

• Leadership
• Changing and Improving
• Managing a Quality Service

You will also be asked to carry out a presentation at interview. This will be on a prepared topic and will assess your knowledge and experience.

Interview Arrangements

Interviews will be taking place on MS Teams.

The sift is due to take place on 20/08/2026

Interviews will be held on 02nd and 3rd September

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying:

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Fixed Term Contracts – Important Information

This is a fixed-term appointment as a Grade 7 in the DDaT Team. Your responsibilities are listed in the Job Description for this post. This post will therefore begin from the date of your appointment and end on 31st March 2028.

Permanent civil servants joining the Charity Commission on a Fixed-term Appointment:

If you accept a Fixed-term Appointment with the Charity Commission it must be a transfer from your home department on a loan basis to ensure you can return to your home department at the end of the Fixed-term Appointment.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Viki Bryant
• Email : Recruitment@charitycommission.gov.uk

Recruitment team

• Email : charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Further information

The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.

Attachments

Change Manager Job Description Opens in new window (pdf, 201kB)Change Manager JD - Welsh Opens in new window (pdf, 186kB)Benefits Opens in new window (pdf, 169kB)Benefits - Welsh Opens in new window (pdf, 170kB)